Adam (also known as Ahmad) promised he'd call me Monday to finish my project. He never called. He hasn't responded to texts or calls since. He's ghosting me--with my home torn apart, $6,370 paid, and a $500 camera he broke still not replaced. This is how the entire project went: repeatedly late with zero accountability. When he committed to 8:00 a.m., his "update" said 9:00 a.m., yet he arrived at 9:47 a.m.--smiling, as if nothing was wrong. Even after I told him this was disrespectful, nothing changed. One time his only "notice" was a text one minute before arrival. From the outset, I requested: inform me of additional charges before work proceeded. That wasn't honored. We agreed to $150 per drop, and I provided a detailed Excel spreadsheet of the finalized scope. While scope evolved slightly during first visits--normal for complex projects--once finalized, only minor adjustments were made (relocating a drop by feet, adjusting mounting height). These didn't alter labor or cost. Pricing disputes arose not from scope changes, but from how charges were applied to agreed work. After reviewing my scope, his reaction was visibly negative, and he immediately began adding charges on the spot--expenses never discussed in advance. Pricing became fluid and disconnected from our agreement. At one point he insisted on $150 per wire for runs to the Bose receiver. Two runs were long and labor-intensive--that rate was reasonable. However, remaining wires served speakers directly adjacent to the receiver. The center-channel sat directly below, requiring only a short run. These were routed in the same area and could be completed together with minutes of work. I offered to have my painter run those short wires at no cost to him while he handled the long runs at $150 each. This would save time and reduce cost while fully compensating him for labor-intensive work. Rather than engaging constructively, he showed no willingness to adjust. Only after I became emotional--I actually cried--did he reluctantly offer a partial discount. I felt trapped: the project was torn open, critical systems down, and I had to accept charges I didn't believe were fair or he'd abandon the job. Any "approval" I gave was under duress. By then I'd paid $6,370, yet major components remained incomplete. The work followed a destructive pattern: start, abandon, deprioritize. He opened my master bedroom wall plate November 26, 2025. Nearly a month later, it's still open. My bedroom TV hasn't worked since, despite repeated reminders. Same in living room: Ethernet port added and confirmed functional, yet wall plate left open. These weren't awaiting inspection--work was simply abandoned. The rack, one of the most critical components, was pushed to the end and remains unfinished, leaving essential systems incomplete and my home disrupted and partially dismantled. His lack of planning extended to basic jobsite practices. He made no effort to protect equipment with plastic sheeting before drilling. Because work remained unfinished, he placed my Dream Machine Pro Max (approximately $599 plus tax) and Pro XG 24 PoE switch (approximately $1,799)--both brand new at project start--on the laundry room floor. As he drilled with no protective coverings, dust accumulated, causing both to shift and sustain scratches. This carelessness wasn't isolated. He dropped one of my cameras costing over $500 during installation while I was present. Captured on video. He acknowledged damage and verbally promised to replace it, then stopped responding entirely. Throughout, Adam repeatedly cited other clients and ongoing classes as reasons for delays, leaving me waiting days and weeks while walls remained open and systems down. Once he accepted payment and began work, my project was no longer a priority. I withheld $540, the final balance, because critical items remain incomplete and the damaged camera hasn't been replaced. Work was abandoned before payment was withheld, not after. Communication was consistently poor. Adam rarely answered his phone, responded slowly, and provided vague updates. Adam repeatedly told me he was "proud of his rates" because he's "the cheapest." Any upfront savings came at the cost of professionalism, reliability, and accountability. He's personable and friendly--that's how he gets you to trust him. But once your home is torn open and you've paid thousands, his priorities shift elsewhere. I was genuinely surprised this aligns with his five-star reviews. My experience was entirely different. I cannot recommend him to anyone who values transparency or follow-through. UPDATE (Jan 9, 2026): Adam ghosted me four days, responded only after reviews. His Jan 1 email (attached) admitted EIGHT incomplete items and excluded "system configuration/testing." Filed suit Harris County Justice Court Case #254100529605 for $9,503.15. Public record. read more

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Adam was very easy to work with and very response to our networking support needs. He tested out our existing network and helped reconfigure our access points so that they were optimized through the house. He identified a gap in coverage and was able to add a third POE AP to our switch and network. Or network is working great now that he optimized it. He also did a great job organizing the wiring in our closet area and installed the switch to the wall for a more organized look. I would highly recommend Datacomm for any of your home networking needs! read more

What can I say? This guy is honest and personable. He took the time to help me troubleshoot an issue when he could have charged but didn't. Very knowledgeable and friendly; sincere and genuinely wants to help. Will be saving for all my future needs. read more

Ahmad answered immediately and was able to schedule me over a holiday weekend. He was highly communicative via text, keeping me posted for his arrival. Once here he quickly resolved all my tech issues, even upgrading the picture on one of the TVs. He took care of each and every concern, connected devices without needing documentation and as an added bonus left up and renamed my old network so I would still have access if my mesh network went down. He handled everything requested and then some and spent over two hours in my home, leaving me with everything up and running and running fast! Great value! read more

Adam has outdone himself again ! This professional network rack now updated with new NVR ! He just keeps getting better! read more

Datcomm Technology Solutions - Professional IT cabinet ! Super clean and professional ! - IT Services & Computer Repair Near Me - Houston, Texas

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Adam was a pleasure to work with and did an outstanding job. He ran 2 POE drops and 4 CAT6 drops. Mounted our POE cameras and handled the software setup on our NAS. He also added 2 ET12's to our AI Mesh network so we now have solid WiFi connectivity over our entire home and yard. Best of all he was not only technically proficient he's an awesome person. If we EVER need anything done, whether it's AV or network centric, I'll be calling Adam. read more

Great customer service. They went out of their way to find a printer I needed. He installed it, and did an excellent job setting it up. I would call again! read more

Adam come to my home on time, installed Ethernet cable in 3 different rooms in my house and set up my mesh WiFi network and did an amazing job. Super friendly, hard working, and left the house perfectly clean. I will recommend Adam to all my friends! Thanks so much for your help! read more

Adam did a great job adding new network drops and setting up several WiFi access points in my home! He was responsive, knowledgeable, patient, and reasonably priced. I plan to use him again on future projects! read more

Adam came out on a Saturday and revived our home network. Very professional, polite and hardworking. Rates are very reasonable. Highly recommend! read more

Ahmed is very knowledgeable and helpful. Has helped me on numerous occasions and has always been thorough in diagnosis of problems and installing devices. I would highly recommend calling him for any of your network needs. read more

Fantastic, knowledgeable service! I have been struggling with internet speed for several years. Since COVID my video conferencing was hit or miss and we had complete dead spots in our home. Datcomm came and diagnosed the problem and built a solution that has turned my home and office into a super highway. Can not say enough good things about how well this went. read more

This is the first time I hired an IT network repair company for my home. Ahmad did a great job. He listened to my explanation of issues with both my WIFI and Ethernet issues. He quickly got to work testing and troubleshooting my network. He made recommendations that made an immediate positive impact on my WIFI signal throughout House. He also identified that my network switch had failed and provided a recommendation on a new switch. Overall great experience and a very satisfied family. I highly recommend DATCOMM Technology Solutions. read more

Ahmad is top notch and did a great job upgrading my network. I will definitely use him in the future.

Helped with ethernet wiring an also ubiquiti/unifi network troubleshooting. Excellent service. Highly recommended!!

I just had PC Smartfix out to install two CAT6 cable drops in my home and it was a great experience. Ahmad accommodated my schedule and was proactive on taking the necessary COVID-19 precautions. The installation of the drops went smoothly and he had the best price that I found. read more

It has been a great pleasure working with Ahmad recently, and I will continue using him regularly for maintenance and other projects. He was very responsive and polite in getting me a free estimate for my new office in Katy TX for IT work, which consisted of installing 30 ethernet drops around the office, installing a router that automatically switches over between 2 different internet providers in the event of an outage, a battery backup, and installing a quality 4k security camera system using POE cables. His pricing was fair, his work was quick and clean, his communication was superb, and he was patient in explaining everything he did and how it functions. He ran all cables and wires without exposing them, for a neat clean install. I highly recommend him for any IT and technology related service if you want to get the job done right, the first time, with quality in mind. A++ in my book! read more

The owner of this small company was very responsive and offer a better solution to our home wireless problem than others. We needed a stronger signal in the garage apartment and the ATT extender was not strong enough. Ahmad suggested installing and Ethernet connected access point in our garage. we agreed on the price and he was at our house 3 days later to do the install. Works great first time and he did a professional job. i highly recommend him. read more

Could not be happier with the service I received from PC Smartfix! Based on the layout of our house, we have been plagued with slow WiFi everywhere in our house for the past 6 1/2 years. Nothing that we tried worked. Ahmad came in and immediately knew how to improve our situation. He carefully and thoroughly inspected our house, even so far as to spend considerable time in our attic. Once we agreed on a solution, he set about to completely establish a 5G WiFi MESH system throughout our house. Some spots which were previously squeaking by with download speeds of 7 MB/s are now clocking in at well over 50. Not only did he do an excellent job of installing our hardware, but he also reprogrammed everything in the house to accommodate the new network. Having gotten other estimates, Ahmad's prices were fair and reasonable. We are VERY pleased for a job well done! read more