The rudest front desk clerk I've ever experienced in my life. From the moment I walked in the worst…read moreattitude and not friendly from the first word spoken. We were Traveling from out of state and thus was closest to where we were at the time. Realized I didn't have my ID and needed help uploading it on the app. She made a comment under her breath about if I had a better attitude she would have helped me. I asked her to write the very long email down she rambled off bc it was very long. Well that must be where she drew the line of her front desk clerical duties. Then the Doctor came up to the front and wow......her attitude completely left. Needless to say we left - but then as we get in the Lyft and shared the experience - I find out from a local they had been in trouble with the DEA. Truly never experienced anything to even compare to this experience in my life.

I was turned away at Baldwin Urgent in Gulf Shores because of being pregnant they said they…read morecouldn't do anything for the staff infection on my face. Completely ridiculous. We ended up calling over to AFC they said they were more than capable of treating me so I went over there. I was in and out in an hour with a prescription for topical and oral medicine. After 18 hours on meds my face is already looking better. Highly recommend them !!!!

Molly Smith and Debbie took the absolute best care of me while feeling as bad as I do. I've always…read morehad the best of care here!!!! I highly recommend.

They were able to address my urgent care needs. I needed X-rays and that was a service provided.read more

This is the second time I've been there and will never go back there again. I had Covid both times…read moreand they did absolutely nothing. I wouldn't have gone there this time if I had known it was Covid. Their solution is just wait it out.

Ms (Dr) Maranda very personable, professional. Covered both the wife's and my coughing issues very…read morethoroughly. Left there feeling she is a very caring person and happy to have been treated by her.

Freestanding ER.... They do not have rooms to admit you into…read more 2 times we have had to use it and both times 100% satisfied. It is a ER.....not an urgent care. Those that are not an emergency have to wait. We were rushed in quickly and the doctor was able to "fix" us up. Sting ray stings is a medical emergency. Venom neutralized, x rays done, wound cleaned and antibiotics given.... All within an hour! They bill insurance directly for you.

Totally have to brag on Dr. Blanco he is such a nice guy and gets straight to the point of you…read morebeing there. My nurse Kat was also nothing short of an angel and kept me calm and talked to me until I felt better. You guys are doing gods work!!! Thank you South Baldwin medical staff.

Dr J is a great caring doctor.Takes time in answering our questions. Have been a patient for 8…read moreyears.

No one answers the phone. I can't get my medicine or make an appointment. The receptionist is rude…read more I would not recommend.

Needed to stop to have an ailment checked out while traveling. Easy to find, very clean and modern…read moreand the stop was completed very efficiently. Staff were cordial and helpful. Hope we don't need their service again, but, if we do we will definitely return here. Place is 2 years old take most insurance plans.

This place is the ABSOLUTE WORST. I went in an hour before closing with a friend who had a gash in…read morehis knee. The second we got there they urged us to fill out paperwork because the doctor had to leave promptly at 7:00 pm which we say was of no issue. My friend was shown to a room where the doctors office demanded either 100$ up front or insurance and claimed his insurance didn't work. Then they explained he needed stitches but turned him away. While we were waiting they also turned another man away because they were closing in 20 Minutes. What medical care is more concerned closing on time then providing proper medical care? Ridiculous. We immediately left and went a few minutes up the road to a different place where we received much better care. Would not recommend, if you need a place go to the south Baldwin medical center they will he much better off.

Easy appointment scheduling, clean, staff is friendly and very helpful with any questions…read more Professional medical staff who are also friendly and very helpful. No long wait to be seen either.

Horrbile. New baby visit they required a signed statement to follow the requirements for…read morevaccinations without any input from us, the parents. It interesting because woth our first child no issues.The paperwork was horribly CONDENSNDING and DISRESPECTFUL to me as a parent. Basically stating that lack of adherence is IGNORANCE AS A PARENT. RUN AWAY. WE DID.

New patients? GO ELSEWHERE…read more Unless your child is an established patient, don't bother with this office. They require (paper) records be transferred from your previous pediatrician and reviewed by their Dr before you can schedule an appt. My child's records have been in their office for over 6 weeks and they still haven't been reviewed. The office manager informed me that she has no idea as to when they will have time to review them and schedule my child because they are so busy...yet the office was empty when I filled out paperwork at 4pm on a Friday. When I had the records sent in July, my only expectation was that my child could be seen by the end of the year. Apparently that was an unreasonable time frame. Bottom line - they are NOT accepting new patients and ultimately refused to see my child.

Dr. Russell is a pulmonologist and primary physician and  part of the South Baldwin Medical Group…read more His board certifications  include: American Board of Internal Medicine Pulmonary Disease American Board of Internal Medicine, Sleep Medicine His office has relocated from his Foley office to 25908 Canal Rd Suite D, in Orange Beach inside the South Baldwin Medical Group Walk-in.  Dr. Proctor reminds me of my mentor, Harrison Goldberg, from my Navy days. An older, thoughtful and wise man that has been practicing medicine from the decades when medicine was a very personal experience, but I digress.  It's a modern, organized, and efficient front office with digital check-ins, text and email reminders, and telehealth options. The staff is friendly, professional, and efficientl and I'm happy with Dr. Proctor and New his team.  https://www.southbaldwinmedicalgroup.com/

First of all, they charged me $150 because they scheduled me with a doctor who doesnt take my…read moreinsurance and wasn't Dr. proctor even after specifically asking for a proctor a month a prior due to my potential life threatening condition, they never refunded me my money like they said they would. Came in for an appointment a few days later and proctor got my name and asked me a few questions about my condition (which he completely disregarded even after telling him I've been to the ER 3x) told him about the antibiotic resistant virus I have that is known for its high mortality rate and asked if he'd recommend me to a infectious disease doctor, his response "if your feeling okay with the antibiotics they gave you from your last ER visit then you should be fine, if you have another incident just come to the ER here in orange beach so that I can access your records". I requested the care I know I need and he denied it, to which I'm currently coughing blood again. Had another appointment set for this month but had to cancel and tried to reschedule my appointment with his office and never heard back from them. I'm convinced the medical institution wants to see us die and doesn't mind making a dollar off us in the process. Know it all doctors don't care about your needs, just the paycheck they get from your insurance company. Safe to say this doctor is one. Word of advice to proctor, google exist and will teach anyone-anything they need to know with a few sources and time and research, someone like me who's been dealing with what I have for more than 2 years can probably tell you more about my condition than you already know. So don't treat people like they are naive or don't know better. The unprofessionalism is beyond anything I expected for such a highly recommended "doctor".