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    15 years ago

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    Music Exchange

    Music Exchange

    4.8
    (348 reviews)
    0.8 km
    $$$

    We purchased our very first piano from here at the beginning of the pandemic. We figured that…read moresince we'd be staying home more often, why not purchase a real piano!? We made an appointment to come in and Ulysses helped us out. He was friendly, knowledgeable, and helped us through the process. He didn't rush us or pressure us to buy a piano, and he was patient in answering all our questions. We went home that same day to think about which piano we wanted to get and returned a week later to purchase a Yamaha upright piano. Overall, it was a great experience and we now have a beautiful piano!

    Update: Gary responded to this review... and then deleted his response a day later…read more After reading it, I actually understand and respect the appointment-only business model. If customers want a private showroom experience, that's completely reasonable. Plenty of luxury businesses operate that way. The problem was never the appointment policy. The problem was how a potential customer was treated. I live next door and have been curious about this store for a long time. I finally saw you at the business and thought I'd ask about purchasing a piano. Instead of a simple, "We're appointment-only, but here's my card--I'd be happy to schedule you," I was dismissed while you waited for your DoorDash order. As someone who works in marketing and customer experience, this felt like a textbook example of turning a warm lead into a lost customer. Your original response then spent paragraphs explaining why I shouldn't have expected service, but not one sentence expressing regret that a genuinely interested buyer walked away with a bad experience. That said, I'm adjusting this to a 2-star rating because I did see some effort to acknowledge my post, even if it ultimately fell short. Businesses don't earn loyal customers by proving they're technically correct. They earn them by making people feel welcome. A 30-second conversation could have turned me into a customer. Instead, it turned me into someone who will be buying a piano elsewhere. If you already have an appointment, I'm sure the experience may be perfectly fine. But if you're hoping to stop in, ask a question, or get a feel for the place before committing, don't expect much hospitality. That's ultimately why I'm leaving this review--not because the business is appointment-only, but because customer service begins long before the appointment ever does.

    Photos
    Nothing wrong with appointment-only. Everything wrong with making a potential customer in front of you feel unwelcome.
    Nothing wrong with appointment-only. Everything wrong with making a potential customer in front of you feel unwelcome.
    Music Exchange is Yamaha's Overall Dealer of the Year.
    Music Exchange is Yamaha's Overall Dealer of the Year.
    This is my beautiful Yamaha Clavinova

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    This is my beautiful Yamaha Clavinova
    SF Guitarworks

    SF Guitarworks

    4.7
    (282 reviews)
    1.5 km
    $$$

    Be prepared for a wait -- guy working behind the counter deserves a raise , I was there offhandedly…read morebecause my old flatmate left a ukulele when he moved out, which I decided to restring and learn to play from zero ukulele experience Arrived to the shop on Potrero Hill promptly at my 11:30am appt to 3 others outside and then more came ( lots of professional people with fancy pants Fender guitars , and I was there with my pineapple red ukulele ) , an hour later got my ukulele in and told to collect at 2:30 pm. Which was great to offer same day service , I appreciated that. Went back at 2:30pm and greeted by another 3-4 folk waiting with Fender guitars- when it was my turn to collect my ukulele after 3pm , the guy had already been inundated by guitars , he rushed to get mine restringed in 4 minutes, was very patient and attentive but was quite rushed understandably ---- 5 stars for the solo guy working who deserves to have at least 1-2 other people work, he was confident, professional and a total sound guy ......, but all I'm saying is be prepared for a wait on a Saturday !! Also , had no idea so many people have guitar issues --- it was a constant stream of people showing up with very fancy guitars , who knew , what an experience.

    Be prepared for a wait -- guy working behind the counter deserves a raise , I was there…read moreoffhandedly because my old flatmate left a ukulele when he moved out, which I decided to restring and learn to play from zero ukulele experience Arrived to the shop on Potrero Hill promptly at my 11:30am appt to 3 others outside and then more came ( lots of professional people with fancy pants Fender guitars , and I was there with my pineapple red ukulele ) , an hour later got my ukulele in and told to collect at 2:30 pm. Which was great to offer same day service , I appreciated that. Went back at 2:30pm and greeted by another 3-4 folk waiting with Fender guitars- when it was my turn to collect my ukulele after 3pm , the guy had already been inundated by guitars , he rushed to get mine restringed in 4 minutes, was very patient and attentive but was quite rushed understandably ---- 5 stars for the solo guy working who deserves to have at least 1-2 other people work, he was confident, professional and a total sound guy ......, but all I'm saying is be prepared for a wait on a Saturday !! Also , had no idea so many people have guitar issues --- it was a constant stream of people showing up with very fancy guitars , who knew , what an experience.

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    SF Guitarworks
    Crack after repair, excess glue
    Crack after repair, excess glue
    Crack before repair

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    Crack before repair
    Community Music Center

    Community Music Center

    4.1
    (47 reviews)
    1.9 km
    $$

    I will be honest: the idea of taking piano lessons for the first time as an adult was both an…read moreexhilarating and frightening prospect. Luckily for me, one of my good friends recommended that I check out the Community Music Center, and overall, I had an excellent experience! My instructor was Erick Peralta, and he covered both music theory and piano technique with patience and great skill. I thought that he paced the classes well, and the only reason I stopped working with him is due to leaving the Bay Area. I also appreciated how he integrated and referenced modern pop music while also making sure I learned piano standards. Finding practice piano rooms can be a challenge during peak instruction periods, but more often than not, I could find an open piano to practice right before my early afternoon classes. There were also some minor communication snafus when I tried to register for classes, but generally, staff at the center were welcoming and friendly.

    We've been involved with CMC during various phases in our family. My kids took lessons here but…read moreare not aspiring musicians and one quit after middle school and the other way earlier that that. It's expensive to pay for piano lessons if your child is really not interested and we could've used that money towards kinetic activities which was more in line with what they preferred. Not all the teachers were patient with the kids and our youngest had a bad attitude and went through 3 teachers. The first instructor was a brilliant musician but was curt and impatient with him most of the time. The second instructor, another brilliant musician, asked us not to bring him back on a couple of visits. The 3rd instructor was the most patient with him but it really wasn't his cup of tea and we finally agreed there was no purpose served to keep trying to enlighten him. I have been taking adult choir lessons 4.5 years now with a CMC instructor, Ms. Wilmurt, who is just fabulous and everyone in our group classes adore and love her. She also teaches a young children's choir and the kids love her too. No instructor wants a student who is unmotivated, lacks commitment and is uncooperative. So judge carefully if you think your child or yourself are suited to take music classes. It is a big commitment but well worth the time and effort if you're truly engaged and open-minded to learn music.

    Photos
    Professional musicians provide one-on-one instruction in your home.
    Professional musicians provide one-on-one instruction in your home.
    Jazz Ensemble with Charlie Gurke
    Jazz Ensemble with Charlie Gurke
    Summer music camps at CMC

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    Summer music camps at CMC

    Dave Brogan - musicalinstrumentsandteachers - Updated July 2026

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