joe went above and beyond for me. i am very impressed with how they operate there. don't ever go to…read moreoff road express on rt 8 and deal with kyle.

Could not be more impressed with the service I received. I brought my car in for a problem I was…read moreworried would be expensive, but the team here diagnosed it and repaired it for free. They were upfront, professional, and went above and beyond to take care of me. Special thanks to the general manager Sean! It's not often you find a dealership that stands behind their customers like this. I'll definitely be returning and recommending them to others!

Frankie is great, honest guy who will get you what you need and nothing more. Always works with…read morecustomers to make sure the money is right and easy on the customer. I won't take my vehicle anywhere else, Im not someone who trusts any mechanics, but I do trust frankie.

From the owner: We're a small family owned business that takes pride in helping out our customers in any way we…read morepossibly can.

I've only had thus 2012 Honda Odessy for like 4 weeks. My vehicule was 6,500.00. All the cash we…read morehad. It's now running crappy, the tension belt ,and timing belt need replaced , also the side window don't roll down, and the right passenger mirror don't work. They passed the car very fast for inspection.! I feel duped!! Like they don't go over these cars on the machine that says what's wrong? I wouldn't recommend them at all.

Refund Carol and Michelle's warranty money you thief.read more

Great service department! Reliable and cost friendly. Ride home and back when needed.read more

Bought a "Blue certified" with an extended warranty that covered everything till 100K miles at a…read moredealership 3hrs away. Called the dealer who I purchased it from with a question about a cracked steering wheel air bag cover. I was told by Solomon Ford that any dealer will fix it for me. I have purchased 5 different trucks from Champion. They are more interested in changing their commercials every other week than they are ensuring a good Service Dept. After never receiving a call from Butch or the Gen mgr of Service, I drove to ask status. I was then told that "Ford denied it" I said could you please check again, Solomon Ford has assured me over and over it is a covered item. I was getting no where with Champion and if you ask me one hand doesn't know what the other is doing. No one took the time to further investigate my issue. I told Solomon that I'd try another Ford dealership. BOB FERRANDO took 20mins to see it was covered and called the next day for pics. Within 2 days the part was ordered. I will forever be dealingbwith "Arlan" at Ferrando for the rest of my car buying days. BEWARE OF CHAMPION FORD's willingness to fix warranted parts! If you need brakes or oil change, don't trust Champion, go to someone local like Rt 5 Auto on Westlake Rd.

Horrible service Karen Harvey is one of the worst sells Man!! I've ever had the displeasure of…read moredealing with 5 months in the transmission is shot and she couldn't even say she felt bad or was sorry NOTHING!! My girlfriend is 8 months pregnant and she could careless. I wouldn't recommend this to someone one I hated service and morals are not only disappointed but it's all discomforting. Please for the sake of you and family!! Don't Go To Byriders! They had the nerve to talk down on bobs. I'm telling anyone who will listen STAY AWAY STAY AWAY STAYYYYY AWAYYYY!!!!!!!!

Salesman here are very helpful and friendly!! But the staff in the garage to fix stuff is awful…read more Never contact like they say they will and they also had us drive all the way up to fix something and didn't even have the part.

Absolutely unforgettable. Was years ago, but always take the opportunity to relate it, as I…read moresuspect it still may be the same, given the egregious tricks, and nefarious billing and services plied upon me. I will not elaboraate, but no need to, simply google this dealership, and the front page articles in the Erie papers back then. Obviously, I will never get over it, but, thankful my daughter and grandchildren did not die in an accident from the bald tire they put on her vehicle. I was helping her, paying for everything, so I had limited abilty to challenge anything, and my daughter, with 3 children and 9 months pregnant, and busy schedule, could not either. Just beyond description what that employee did.

30 day bumper to bumper and still not fixed.if you experience a problem don't wait put a hold on…read moreyour payment until problem resolved.you can do this if the check has not already been cashed,don't let them stall you on the 30 day coverage.put them on notice fix it before payment is released.

I took my car in for inspection they said I needed tires I agreed and asked for the next to most…read moreexpensive tires and they put on the most expensive tires, and I got charged for them. Next there was a check engine light on and asked if they could find the problem. After charging me $160.00 for a 10-minute plug in diagnostics check when I went to pick up the vehicle they told me that they needed another hour of diagnostics (at $160.00 more) to find the problem. I told them NO. They should have never charged me for the diagnostic because of no results. Do they think that we are all that stupid? I am totally done taking my GM vehicle to Rick Weaver Buick. I should add that the GM vehicle is sub-standard missing what should have been included engineering wise for the price paid. Last time I will ever purchase a GM Product.

Don't waste your time on service here. Usually pretty good, they can be slow but this takes the…read morecake. Waiting for a necessary fluid to come in for our vehicle, they could've had four tires installed they said was necessary. But no, let's leave our highly needed vehicle sit there for a day and a half and do nothing. So we have to come get it, bring it back in two or three days to have all the work done. The fluid procedure would've taken a lot less time. Now the 2nd visit is going to take more of our time we can't get back! You at least owe us a rental for the weekend for the wasted time!

Had to schedule some vacation days to leave my car with Gary Miller Dodge Service Deptartment weeks…read morein advance. Ive had voltage dropout on my power steering when driving at low rpm and lost comms with TCM and other modules. Inconsistent voltage from day to day (some days are 14.3-14.5v, and some days are averaging 14.7-14.8) which ive been told could be a bad connection with the alternator power harness (68266467AA im assuming but what do i know). Since the initial TCM dropout Ive noticed a lack of front wheel torque on my awd system. The guys at the service center ran some quick witech diagnostics and then sat in the parking lot idling my car not testing any of the conditions which i described when i set up the appointment. Whole thing is on my 4 way dash cam. Havent watched it all yet but im currently watching the part where the mechanic is making speculations about the old cb radio harness and light controller pigtail (doesnt connect to anything) present in my center console and digging around in the area which is of no consequence to the work I needed done all the while making false assumptions about various components. You can clearly hear them joke about charging me for diagnostics then denying me service and sending me on my way. Keeps trying to impress the younger dude with his defeatist mentality. Nothing to do with the alternator or ptu simply rooting around in my car looking for excuses to do nothing. He even grumbles about my push button starter saying it is aftermarket, when it is a simple all-red decal over the stock button. All the mechanics in this place and I get stuck with this guy?? At the end of the video the guy finally moves my car again into a different parking spot in the lot and as he does so you can even hear him go "What the -- is that sound?" as he turns the wheel at low rpm. At which point he parks the car, leaves my center console and armrest all torn apart and they call me to pick it up. As i left the shop my car's electrical system cut out on me before I was halfway home. They charged me 180$ to burn 20$ of my fuel, making zero changes to my car and leaving me in a dangerous situation on the bayfront.

WOW!! do not buy a car unless you look it over with the fine tooth comb and have a salesman that…read moreyou can trust!! "JAY FRO" a salesman sold me a 2021 VW Tiguan with a crack in the windshield! It was raining outside, therefore I could not notice it. I called him personally and left texts repeatedly but of course he would not help! I do not recommend buying a car from them!! I had so many people telling me not to go there but I believe in giving dealerships a fair chance. NEVER EVER AGAIN

Bought a car from this dealership. Within two hours my girlfriend attempted to put her insurance…read moreinfo into the glove box, She unlocked it and it completely fell off. Then the next morning, on her way to work, the brakes went out. When calling these people the guy on the phone was very rude stating he isn't at fault and they asked what she did to the glove box to make it fall off and why she slammed on the brakes to blow the brake lines. they said they can fix all this for 75 bucks an hour. Incredible. No customer service. I dont know how they are still in business.