This is NOT a review of the quality of their work. This is a review of their customer service and their lack of communication.
I had previously scheduled a sealcoating job with another East Bridgewater company. However, they were a no show, no call on the TWO dates they told me they were coming out to do the job.
I contacted Lawrence Sealcoating via their website on 7/13/15 for an estimate to sealcoat my driveway and minor crack repair after the aforementioned issues. They responded immediately advising that they would be by to provide an estimate.
I e-mailed them again 4 days later to see if/when they were going to stop by to provide an estimate. As a result of my e-mail, they came out and provided an estimate. Although they were a little bit higher than the other company, I elected to go with Lawrence Sealcoating because I had heard good things and wanted to get the job done.
I e-mailed Lawrence Sealcoating on 7/18/15 to advise them that we received the estimate and would like to move forward. I asked when they would be able to stop out to do the work.
Today is August 10, 2015. It has been three weeks and I have not received a phone call, an e-mail, a letter or any other type of communication from Lawrence Sealcoating. Therefore, I am now going with another company. Their lack of communication/customer service is horrible. I would not recommend unless you are looking for a contractor with lack of communication, follow-up/follow through, etc. A few years ago during the recession, contractors would respond immediately, communicate well, appreciated the jobs/pay, etc. I guess that is all forgotten. read more