We had a major flood under our house and Kirk and his team (who were recommended to us) resolved it…read moreall quickly and fairly. The level of communication and attention to detail has been top notch So grateful for the time and attention and highly recommend!!!

I am just posting in the event that anyone is local to me so they can beware.. Review of TPM…read moreGeneral Contractors - Liverpool, NY I am sharing my experience so other homeowners will research carefully before hiring TPM General Contractors in Liverpool, NY. After a fire at my home, I hired TPM General Contractors to perform the rebuilding work and paid most of the contract amount expecting the work to be completed properly. Unfortunately, my experience involved what I believe to be shoddy and incomplete work. There were also concerning issues related to electrical work, heating vents that appeared to have been covered rather than properly installed, some items that appeared to be lower quality than what was originally expected, and a proper crawl space/attic access was never installed, along with many other concerns. Less than one year after moving back into my home, the brand new siding already needs to be replaced. Because these issues were never resolved, the remaining balance has now become part of a legal dispute. Since then, I have met with multiple homeowners who have dealt with TPM General Contractors in Liverpool, NY and reported similar experiences, including concerns about work quality, being overcharged, or being billed for items that were never completed. I am posting this in hopes that other homeowners who may have had work performed by TPM General Contractors in Liverpool, NY will share their experiences so people can better understand the full picture before hiring them. If you have had work done by this company and experienced similar issues, please feel free to reach out to me. Homeowners considering any major repair or rebuild project should strongly consider independent inspections and closely monitor the work being performed throughout the process. Based on my experience, I personally would not recommend this contractor.

I called them in a panic with a flooding situation after normal business hours. They got back to…read moreme very promptly and helped with my clean up right away. They went out of their way to help me out. Going above and beyond their normal customer service. I would recommend them to all.

From the owner: We offer a wide range of disaster restoration services including water damage, fire damage, mold…read moreremediation and biohazard cleanup

Marty and team provide detailed cleaning services for our office and superior carpet cleaning…read more Their staff can be trusted and are highly efficient. Their services allow me to focus on my clients and save me time! Thanks!

The CleanTec crew did a great job cleaning up after water and mold damage in our home. They took…read moretheir time making sure the job was done right, and we are very satisfied with the services performed by this local company.

In the unfortunate event of a flood, SERVPRO of Southwest Onondaga is the only name that does or…read moreshould come to mind. They are incredibly responsive, and they will not finish the job at your home until you are 100% satisfied. Jim, Shaun, and Jeremy are incredibly well-versed in the company and extremely attentive. They always have the customer's best interests in mind. I highly recommend them.

Bill and his team were great! Appreciated all their hard work on my clean out project. I can't…read morethank them enough. Would highly recommend them.

Got sick from major mold issue in my condo. A laboratory report on an air sample showed…read moreextraordinary amounts of toxic mold in the air within the condo. Had to throw out furniture because of the problem. Reported the issue to my insurance company. They hired Mr Rockwell to issue an assessment report the mold was "incidental" and needed no (insurance covered) mold Remediation. Meanwhile, the mold in the air was bad enough to force the doctor to prescribe 3 antibiotics to get me past the dark spot on my lungs X-Ray showed. Do not hire him. I doubt he knows what the word "ethic's even means. Just to let you know, another licensed mold remediator came in before Mr Rockwell, after the first mentioned report showed dangerous levels ofold contamination, give me a $17,000 Remediation estimate. Does tell Mr Rockwell's indication to the insurance company (WHO OAID HIM FOR HIS REPORT to deny me benefits of the policy) was at the very least incorrect in his reported assessment that the mold issue was "incidental " only!!?!

STAY AWAY FROM THIS CROOK. Scott Rockwell is a liar and a crook. Where do I begin. I have never had…read moresuch a horrible experience with any company in my life. First I was quoted a completely different price on both the visit and then asked for the owner Scott Rockwell, that works solo to check with the lab how much it would cost to send them air samples ($30) and tape samples ($20).. because I'm a single mom and haven't worked since my little son was diagnosed with stage 4 cancer. I made it really clear that i needed prices before i commit to anything because of my financial situation - long story short all of a sudden the $50 home visit that was promised became $104 and the lab charges from the Rockwell statement were now $177 - totaling now from what originally was discussed 2/3 of this price. I decided to call the lab and ask how much they charged for my tests.. they said each air sample was $30 ( i had 2) and my tape sample was $20. Totaling in $80 not $176 as billed plus labor charges that were doubled. When I confronted scott he went on about how it was impossible to quote me those lab prices because apparently my tests were super expensive - lies. My $180 bill grew to $277... he denies this.. also told me if I pay now he will reduce the bill by $100. When I stated that I first wanted an explanation of these new and fabricated charges, he threatened me into collections - next morning I paid my full amount - this guy is a crook. Stay far away from him. Not only is he really unprofessional, he's rude, lacks communication skills and cheats people out of money.

We absolutely love Old Peg Furniture Services and the amazing work Vitaly does on our floors and…read morecounters! We've been using his company for the last two years in our mansion, and I just can't express enough gratitude for the quality of work given. After our events and guests staying over, Vitaly always makes everything look brand new. Thank you so much, we greatly appreciated it and will continue using your services.

True craftsman. Helpful and skilled at a variety of repairs / restorations. No job too big or…read moretoo small. Convenient location.

Completely unprofessional contractor. The owner came to my house and inspected the potential job…read more Approximately two weeks later he provided me an estimate, and while I thought it was a bit high, I agreed and signed a contract to have the work done, which was supposed to start in late August 2025. When the contractor never showed up I called several times as well as emailed, asking if he still planned on doing the project, and if not, please have the common courtesy to let me know. He never even bothered to get back to me. I would strongly suggest staying away from this business.

I've used AC Rank for a bathroom, kitchen, outdoor projects over the last 5 years and was pleased…read morewith the outcome. I would use them again for other projects. Their pricing has been reasonable so far.

DO NOT USE SERVICEMASTER -- My Home Was Damaged, My Family Was Exposed to Chemicals, and Their…read moreStaff Lied I didn't choose ServiceMaster -- my insurance company forced them on me. My kitchen had just been remodeled. After their work, I was left with: * Damaged cabinetry (chemical spray caused bubbling and peeling) * Scratched farmhouse sink * Gouged floors * Dented refrigerator and broken door seal * Filthy water leaked onto brand-new rugs One of their workers dropped a shop vac off a ladder -- it bounced and hit my fridge, cabinet, and freezer. He also stood on my granite counters with dirty boots. Then he sprayed chemicals into the ceiling and turned on a commercial fan, blowing toxic mist all over my kitchen. Me, my son, and our dog got sick. Throat, eyes, and breathing problems for days. Lacey Seymour, the project manager on-site, later admitted she "didn't trust" the worker she sent and said, "thank God he didn't cut your copper pipe." But when I repeated this later, she denied saying it. Live video of this conversation as well as all service master employees that entered my home even the day of the damage all recorded live footage. Then came the emotional harassment from corporate manager Hope Taylor. She emailed me with estimate deadlines of July 3 and July 16, demanding I get professional quotes. I sent her an official $23,000 damage estimate on July 16. Then suddenly, she gave me a new "take-it-or-leave-it" deadline of July 23 -- offering only $4,200 for all the damage. I'm disabled and was overwhelmed. I accepted the $4,200 on July 23 just to be done with it. But she ignored my acceptance and replied with an outdated email from July 3, pretending the deadline had already passed. It was a clear manipulation tactic. Hope Taylor's behavior is deceptive and disgraceful. I have every single email to prove it. This company caused damage, ignored the proof, bullied me with false deadlines, and made me chase them down while I was sick and dealing with the mess they left. If your insurance company tries to assign ServiceMaster -- REFUSE. They are unprofessional, careless, and dishonest. Protect your home and your health. I'm speaking from experience, with documentation and footage to back it all up.

I am writing this based on my experience over the last couple of days. Additionally, I will be…read morereporting this matter to the Better Business Bureau. As soon as I get the inflated invoice for the billing attempt to my insurance from your company, I will make public the video evidence showing your project manager who came into my home, dropped off a humidifier, and took numerous "complimentary photos" for a project that they ultimately did not begin.. Additionally, I will share the call log documenting my efforts to reach your business, along with the email I sent requesting the retrieval of your dehumidifier. I will also include a video featuring two of your employees, neither of whom came into my home to collect the humidifier they left behind as well, as the recording from our conversation, which was documented on my home camera. It is disappointing to see such poor service, and the outrageous billing amount reflects poorly on your business. I have also informed our insurance provider and will ensure they do not suggest your services to anyone in the Rochester area. Your conduct is a disgrace to your company. Potential clients - I strongly advise against trusting this company; they are likely to scam you. I informed Justin that I would be leaving a brutally honest review, and any response you see here from him may be misleading. The company came out on a Thursday night at 6pm after my basement flooded, promising to return on Saturday to begin mitigation. There project manager, Dylan told me to pump out as much as I can, but not to worry about anything else because they would take care of all of it, including the rug, the cutting of the molding and treatment, etc. They left me with just a small dehumidifier and nothing else. After that, they disappeared and failed to follow up. I reached out multiple times through messages and emails, but received no replies. In a final email, I asked them to pick up their equipment, as it was now Monday and they hadn't fulfilled their promise, leaving me to deal with the flood on my own. I rolled up the dehumidifier and set it out front for them on Monday. Now, they are attempting to charge me $700 for the 3 days of using that small dehumidifier, and instead of apologizing for their lack of follow-through and the mess they left me with, they are inflating my bill. Just stated that he is also attempting to charge for retrieving the dehumidifier from the front of my home . This is outright theft. Do not trust this company. I intend to keep this review up, and I will share the bill when I receive it along with the photos and videos, emails, etc. mentioned above. In today's world, where our home cameras capture every moment, it's absurd for this company to believe they can successfully deceive us or maintain future connections with potential clients after pulling off such a scam. Furthermore, I plan to take this to the media, complete with video evidence of their employees doing nothing and failing to keep promises. This company exploited my vulnerability when I needed support the most. They failed to fulfill their promises, providing services that ultimately left me to confront a mold issue on my own. Justin implied his project supervisor seemed clueless and should not have handled the situation this way, which raises concerns about their training. Justin a Dylan should be held responsible for their actions, but it seems they will evade accountability. Their behavior reflects cowardice and dishonesty.