Outstanding service every single time. They help me find just what I need. Allow me to test it out…read morebefore I even leave.

They had what I wanted and the woman at the counter that served me was very helpful and very…read morefriendly. The store was spotlessly clean, merchandise was well organized and well stocked.

this place while convenient is such a garbage company. it started with them stealing $400 in…read morerewards points from me when i went to check out. the register wouldn't redeem them but because the cashier tried they were gone. vanished. another occasion I tried to buy some papers. I was told they weren't in the system and the chode behind the counter proceeds to return them to the shelf. so I couldn't buy them...mind you I've been buying the exact ones for 5 years from this location. they had 9 boxes on the shelf. it amazes me how this place stays open when you employ people that wear Velcro shoes.

I have EXTREMLY bad anxiety so i usually dont go to places i dont know. i usually just order juice…read moreand coils off the internet. I didn't feel like paying for shipping so me and my husband went to this vape shop. they were very friendly and knew their product. prices were reasonable. fun environment, joking and putting me at ease. didn't have a brand i personally like but they did help put me onto something just as good.

Best vape shop in Springfield! The owners are awesome people, and there's a large juice selection.read more

I've yet to buy anything significant from this location but they were quick and polite in my recent…read morevisit. The location has a very relaxed atmosphere with area to sit down and hangout if you wanted too.

Zeek that works at VIP VAPE on Sunshine before Kansas expressway is nothing but AMAZING. He's by…read morefar the best #1 employee there. The owners of the store have a great guy working for them. He treats every single customer with respect and very eager to help the customer find what they need very quickly and answers every question the customer asks. He's very friendly and treat everyone like family. As For me he makes me feel great when I make a purchase cause I know he would never allow me to be ripped off and I can't trust him with anything. He's NEVER been negative and always in a great mood and your surrounded by his positive energy. He also would never try to upsell you or sell you something you don't need. I always look forward to seeing him there when I come in usually 2 to 3 times every day.He always makes sure any discounts are applied to my purchases. It's a please completing my purchases with him. As For others that work there they can't even compete with his level of amazing customer service. So Zee thank you so much every day for you helping me daily couldnt ask for a better experience at the store than you provide TOP KNOTCH CUSTOMER SERVICE #1. Sincerely, Tomaz

From the owner: VIP vape & tobacco Springfield largest store and largest selection and best deals read more

Update: They did the right thing folks! Definitely have a…read morerepeat customer now. Different guy there today, super kind and friendly as well.

If you're looking for quality, this shop is a must. Josh is a knowledgeable guy who can hook you up.read more

Hubby went in for a vape coil. The worker was zero help, she had no idea what he needed, although…read morehe brought in the vape itself. She was very distracted and couldn't help him with the salt nic recommendations either.. He usually loves this shop but, He had to figure it out and the worker just kept going on & on about a Bull riding competition?? To top it off, Husband said she was blatantly flirting. So unprofessional.

Shawn's great! Great prices! Really knowledgeable!! Definitely will be back! Went in not knowing…read moremuch and Shawn was very patient and helpful!

Terrible service. Avoid this shop at all costs…read more A friend walked in recently and was made the butt of the jokes of one employee in a black shirt AND the manager. She was wearing spandex and the employees decided it was appropriate to joke and laugh at her expense. She left feeling extremely hurt and is one of the sweetest people you'll ever meet. Shame on you, Vapor 100. Do better.

Returning a faulty battery (one week return policy by the way, ridiculous) was a 15 minute ordeal…read morethat involved a phone call to a manager who basically said I needed to come back with a cartridge to prove that it didn't work because they apparently didn't have any. More importantly, why not just trust that it's faulty since I had a receipt? And if it isn't, you could resell it right? The assumption that I'm a liar was all it took for me to decide never to go back. Congratulations, you guys made $10 profit off of some crappy Chinese knock off and now me and everyone that will listen to me won't come back ever. Btw, purchasing the battery took 20 minutes while some stoned teenager thumbed through a catalog of prices. No one asked if I'd like to check if it worked at that time