This is the worst experience we could have had and we are still dealing with them!!! We have purchased a Ram 3500 Limited truck with all of the bells and whistles. We are in Seattle and we have done all of the necessary paperwork and paid for the truck in full! They have our money and it has been weeks!!! First they said that our salesman was fired. We cannot get management on the phone, no one will return our calls. There is NO customer service and you should RUN if you consider even looking here. I wish we had!!! read more

Horrible experience, will not be purchasing another vehicle from Dave Smith ever again. I live in Alaska and my family has purchased over 10 vehicles from Dave Smith in the past 20 years. From the start the process was never clear, I had to facilitate everything between my Bank in AK and Dave Smith, never knowing what steps I was supposed to take next. Once my Bank mailed Dave Smith the checks to purchase the vehicle and I had signed all the documents and mailed back to Dave Smith. I then emailed my salesman and let him know I had signed all the documents and had set up transport from the port in Seattle to Anchorage, and asked if there was anything else I needed to do on my end. No response. I waited a few days and emailed again asking for an update, again no response. The shipping company in Seattle said they had no information on the vehicle coming from Dave Smith yet. I had to finally get a hold of a manager just to get a response back on where my vehicle was, it had been over 2 weeks since I had signed and overnight shipped all the documents back from Dave Smith. Finally my salesman got back in contact with me and let me know that my vehicle had been sitting at the dealership waiting for me to set up and pay for the transport from Dave Smith to Seattle. I was under the impression that Dave Smith was setting up that transport, but nonetheless I had asked 2 weeks prior if I needed to do anything else on my end but they never responded to me. So the Truck I had already paid for sat on the lot at Dave Smith for 2 weeks. After I paid and set up the transport from Dave Smith to Seattle I found out it would be at least another 3 weeks before my vehicle arrived in AK. I reached back out to my salesman asking if Dave Smith would be willing to pay the difference ($700) for me to expedite the shipping. And again I received no response back. I was uneasy about purchasing a vehicle out of state that I hadn't seen in person, but the experience my family had in the past I thought I could trust Dave Smith Motors. It is unfortunate it went down this way as I would have continued buying vehicles from Dave Smith in the future, but after this experience I will not be. read more

My best friend was willing to drive almost 6 hours just to get a truck here because the prices are so good but didn't look at the reviews. That was the first mistake, after being approved she found out they ran her credit over 6 TIMES making her credit score go down and did not tell her they'd be doing that. They practically pushed her to do a down payment so they won't sell it to anyone else, she spent 2 weeks talking about prices they kept changing and when they weren't giving her answers she asked for her payment back she put down and they promised it the next day they'd send an email confirmation on the refund and she never got so she tried getting ahold of the manager for 3 days, finally did and the manager promised a receipt over text and never sent it so she asked again and they sent a shitty hand written "receipt" and still hasn't gotten the money back in her account to this day. She then reported them. Now we're hearing stories about how they won't refund down payments, they might give "credit towards their company accessories " Don't do your business here, not a trusting company. Just look at their reviews and stories. They're the worst read more

As you can see in all the other comments these people are getting away with unethical stuff on a daily basis. I drove 7 hours and brought 2 vehicles to trade in our dream truck but we were in for a big surprise. When we got there we were told our deal we had been quoted was not going to happen. I was pissed because we drove so far and we had waited a week before we could get over there yet no on called to say they had found an error they had made. Their "error" was 19,000 dollars! Yeah so we got screwed and drove all that way to get the same deal I had lined up 30 min from home but I wasn't driving 2 vehicles back home so we still bought the truck I don't have my permanent plates yet but I have people ask about my experience there since I still have the bright DS plates on there. Every person has said the same thing like oh we made a mistake, oh well the truck you put the deposit on was already sold, etc. Bait and switch is illegal and how they continue to get away with it is beyond me but save yourself time and money and stay close to home. I will never go there again nor recommend them. Worst experience of my life read more

Showed up on a Saturday, pretty much unannounced. Our sales lady was robin, she went above and beyond to find us the right vehicle. None of the cars we wanted to look at were where their computer system said they were. So, she was literally running to find us the vehicle we wanted to look at. We will definitely be back to see robin to purchase any future vehicles. read more

Agreed to purchase a new 2019 Ram Tradesman Quad Cab 4X4 pickup the last week of January, 2019, at an agreed upon price based on the price of 2 competitors. I foolishly provided them with my debit card number for the $500 deposit before I saw anything in writing. The next day their finance department called to advise me of my credit acceptance and the pricing information. It was then that I learned of a new price, a price that would actually be higher than their competitors. Come on guys...be real. After speaking with their sales rep and thinking that this could probably be worked out I was told (only) that I agreed to this and that I agreed to that with no attempt to resolve the situation at hand. Being the rep from the credit department was very professional and polite and knowing that these people move a lot of equipment, I thought that the sales rep was probably the issue. However, almost 3 weeks after the fact I get an email from a Scott Johnson who identified himself as a Dave Smith "Sales Manager" and wanted to make sure that if I was less than "THRILLED" with my purchase to contact him direct...which I did, and you guessed it, no follow up. These people also need to learn to talk to each other instead of forwarding all of their meaningless form letters to assumed customers. Recommendation: Before you do business with these people make sure you get everything in writing before you even consider providing them with their required $500 deposit and/or make the trip to Kellogg. They truly fit the role of the classic car dealer and then some. Be aware! read more

ABSOLUTELY the worst experience EVER trying to purchase a pickup! I WOULD HIGHLY DIS COURAGE anyone from wasting their time dealing with any person --especially Colin Grady--or trying to purchase ANY vehicle from DAVE SMITH MOTORS! They totally messed up the pickup I had ordered---then---I and another person drove over to get it only to find that it was not what I had been told at all. So we had to drive another 2 to 3 hours back to Missoula---a total waste of 2 persons time. Also---I had an employee of mine drive to missoula to get the truck and drive it back to Billings---so his time ( 10 hours) also a waste! Then---not a SINGLE APOLOGY--or phone call--or any suggestion as to fixing their mess---then I REPEATEDLY had to call ---no one would call back---trying to get my deposit refunded. They did not want to talk or deal with it---was put on hold for over 10 minutes waiting for one of their worthless managers to come to the phone---which they would not even take the time to talk to me. THIS IS JUST A horrible dealership. read more

I purchased a 2015 Dodge Durango on Feb 10, 2020. I've had the vehicle for a little over 3 months. I have had to have my vehicle in the shop for the check engine light and try and get the A/C fixed, which still isn't working. Anyone thinking of buying from Dave Smith, test EVERYTHING!! I will NEVER suggest someone purchase from Dave Smith not will I buy there again read more

We live 7 hours away from Dave Smith motors. We had heard good things about them so we thought we would give them a chance instead of buying local. First pickup we bought was a used Dodge 1500. We made arrangements to drive up and look at it. Our salesman was really impressed with the pickup and couldn't find a thing wrong with it. We bought it, spent the night and headed home the next morning. We got about half way home, the pickup started making front end noises and shaking. We pulled over at the last truck stop before we had nowhere to pull off for 100 miles. My husband climbed underneath it and discovered you could move the drive line up and down about 1/2 an inch. We called a tow truck and had it taken to the nearest Dodge dealer which was an hour away. Of course it was Friday so we waited over the weekend to hear from them. The dealership that had it called us on Tuesday. They called us and the first question was "how far did you drive this?" I told him about 200 miles...half way home. He then informed us that not only was the drive train egged out at the transfer case, the bracket that holds the right axle on was gone, therefore, NOTHING was holding it on! Dave Smith motors told us they replaced the right front CV joint....but nobody noticed there was no bracket holding the axle on?!? Thank God we didn't end up in a horrible accident! I called Jake and our salesman and told them what was going on, repairs were $4000.00, it would take 2 weeks to get parts and I did not want the truck. They were understanding and said they would cancel the deal and get the truck back to their dealership. We were asked to give them another chance. So......we did. Dumb I know! We went back up the following week, spent the night again, and met our salesman at 8:15 in the morning. We were their top priority! Right.....we got there, test drove the first of 2 pickups we were looking at. It shook like crazy. It was supposed to have new tires in it but "slipped thru the cracks." While our salesman Dominic took it to the tire shop to have that done we drive the 2nd one. A little surprised that when we found it the windshield had a crack in it about 10" long and the automatic steps didn't work. We dove it anyway. We got back to the dealership and waited.....and waited......drove up to McDonalds there in town to get something to eat only to find out from another customer there is a cafe in the "new" car sales building for customers....which was about 50 feet away. Would have been nice to know. We found Jake and gave him our tow bill from the prior pickup. He asked us where our salesman was. No idea....at this point I am in tears, my husband is running short on patience and it's noon. But we are a priority.....Long story short.....we left there at 3pm. They did put the pickup back in their shop to try to fix the steps while we were there. Nope.....seized up. Need new ones. No money to cover them, per Jake, unless we wanted tube steps. He might be able to put those on for us. The automatic ones are NOT factory don't ya know?!? On a King Ranch....check your computer again friend...they ARE! That's why they got missed in the shop...the tech wasn't looking for them since they are an add on....Really?!? We declined. I asked him which service shop it went thru and got "it went thru our Coeur d'Alene shop so I have no idea who looked at it" answer. So did the Dodge we bought....In the end, we have a pickup that we took to our local dealership, they pressure washed and greased the steps. They work perfectly and did I mention, are stock?!? We got the windshield replaced. They did finally send us a check for the tow bill and most of the windshield. No offer to pay for our hotel either night but Jake did approve them topping off my gas tank before we left. Wow....we have put in calls and left messages for Dominic our salesman, Jake the manager of used car sales and Marcus the manager of managers I guess. He was really nice the first time I talked to him about this whole nightmare and was going to call me back by 11am the day we talked "because he doesn't take stuff like this lightly and we are a priority." That was 3 weeks ago...have heard a word. When all 3 agree that first pickup should never have left their lot maybe they need to think about reckless endangerment. Needless to say, we will NEVER buy from them again and neither will anyone who asks us about our experience. It was absolutely terrible! Lesson learned. Too bad they don't have better customer service skills. Their prices may be better than some but it's not worth the money to deal with them! read more

Never buy a vehicle from this establishment. Worst customer service I have ever seen. And even 2 years after I told them to stop calling and emailing me, I get calls and emails weekly asking if I am still looking for a vehicle. If you want to be harassed for years, call Dave smith and ask for Sebastian. read more

Worst car buying experience ever! Bought a new Dodge and got a lemon. After lots of problems and lots of hassle, Chrysler took care of us but had to do it from another dealership. Dave Smith would not stand by the vehicle they sold us. I recommend not buying from them. read more

Hello to who it may concern, just wanted to share my experience with DSM over this past week. May 2019 Before I begin, I want to share that I purchased a RAM truck in July of 2014 and had a wonderful experience with salesman Jamie _____. It was truly a seamless process with Jamie. He never pressured, he gave me a very respectable number for the truck. He never once inquired about if and if I had done financing with anyone. He just had assumed I had. Which I did get pre-approval thru my credit union. We were actually able to take home without the RAM truck being fully funded yet. I've recommended friends and acquaintances since that time to go to DSM if they were looking for a new vehicle to purchase. To this very day I enjoy having the truck. However this past week I called the 1-800 number to get a salesman to inquire about Jeep Wranglers. I was working with a sales associate via online/email but that wasn't panning out. I went ahead and asked for whoever was available. I have been working xxxx, xxxx and briefly xxx. I have specifically asked all 3 of them that my financing has been covered via my credit union. I was NOT interested in financing or comparing what DS Motors had to offer thru their various loan lenders. Between the 3 of them, they put pressure on me and mentioned at least 10 times how I should at least look to DS for financing. After I asked xxx that we weren't interested in financing, he quickly brought up why not and asked for my interest rate and terms! All 3 asked for my interest rate and terms with my credit union. Told them again I am not interested in looking anywhere else. Please don't bring it up. They also continually mentioned how they CAN"T do "this" unless I put $500 down. They mentioned this at least 3 times. xxxx even asked me for $500 4 hours prior to me arriving in Kellogg. xxxx said they could not release car to me unless it was funded, which I agreed and understood (even though this wasn't the case with my previous purchase with DSM, I told him we can come to Kellogg the following week if need be. But he brought up how he can "pull some strings" have my wife and I sign a "5-line application" and they would hold on to it and not run it thru their finance company, which he finally mentioned it was Allied. In doing this we could bring the Jeep home. I agreed to this, but once on site story changed and he was going to get my credit "checked" with Allied. This is once again not what was agreed to on phone. I simply walked out, but then as I walked out mentioned we can't do PO over phone or online via my credit union. Which I simply couldn't believe he would go to such tactics. Much more detail, but I can tell you the experience with (xxxx)was not a good one and completely contrary to DSM being "hassle free". I would say the opposite happened with this transaction. It was nothing but a Hassle working with xxxx and Dave Smith Motors Between the constant asking for $500 and the untruths regarding financing thru DSM/Allied financing was very tiresome. It is/was quite obvious that DSM has trained their personnel to push the financing. It is a sad practice to see how relenting DSM is. But apparently landing a customer via DSM financing is very lucrative to you guys. If I decide to do business there again in future. I would request to work with your most professional and integrity driven salesman. I will not work with xxxx/xxxx/xxxx again. I will obviously not be directing family, friends and others to DSM. Thank You read more

I had bought a vehicle from Dave smith before and thought even though we live further away now (Michigan) that I would buy from them again. WHAT A JOKE!!!! The sales rep I was dealing with (Houston) just made excuse after excuse as to why he never called me back and I had to call in in order to talk to someone. At one point I was looking at paying CASH for a vehicle. Do you know that I still have yet to hear from them and it's been a week and half?!? No call, no email, no nothing! I could have bought the vehicle and picked it up by now. Taking my business elsewhere and I will never buy from them again. They say it's the easiest process to go with Dave smith it's by far the hardest. Don't waste your time!!!!!!!! read more

I simply asked about financing from this place and have received mail from over 15 banks... Never ever gave my permission ...ever!!! Horrible place so deceitful read more

Worse buying experience possible. Always a run around and lie. They took my deposit and did not apply it to the price of the jeep or return it. Bunch of crocks. Will not return call. It's about time they change the way they operate. read more

We purchased a 2019 Ram Laramie on Saturday, November 23rd and it was possibly the worst car buying experience due to our sales person, Sean. Let me start by stating that we live in Portland, OR and have only heard wonderful things about the prices and selection at Dave Smith so when it came time to purchase a new Ram we knew where to look. My husband knew the exact model he wanted and was down to two different trucks (between a 2500 and 3500). We eventually determined the vehicle we wanted and sent an inquiry to Dave Smith on Friday, November 13th and were contacted immediately by a salesman named Sean. We told him we wanted the truck ASAP and were prepared to come down on Saturday the 23rd to pick it up. He directed us to fill out our finance paperwork online which we did immediately. By Tuesday of the next week my husband had called several times to see if we were approved for financing. They eventually told us that yes we were but they didn't have the rates. We called again on Wednesday to find out the rates for the financing, again no answer. By Thursday my husband told them we weren't driving nearly 7 hours without knowing what the financing rates and options were. They finally responded with our rates and also provided us a copy of a Power of Attorney form as my husband was making the trip to Idaho solo therefore I needed to sign over power of attorney to him. We took the form to the bank on Friday, the 22nd and while we were getting it notarized we discovered that Sean had put the wrong vin # and truck model on the form to be notarized. We immediate called Sean to describe the problem and received no answer and were told they would leave him a ' priority' message. I continued to call as it was nearing closing time at the bank and we were scheduled to arrive in Idaho tomorrow morning to sign all the papers. I eventually got ahold of Sean and explained to him our problem to which he replied "oh, I guess just cross out the truck model and vin and we will write the correct info in." I explained to him that beings it was a notarized document that allowed my husband power of attorney for me to purchase a vehicle that it really shouldn't be amended by hand and requested he send over an updated document. He replied "Well I guess I can but it will take a while." Needless to say he never emailed an updated form over so we continued on with our hand scribbled Power of Attorney notice that we already had. Fast forward to my husband arriving at Dave Smith after making an appointment with Sean on Saturday morning. He waited around because Sean had double booked himself that morning and wasn't able to meet with him as scheduled. After finally getting to my husband, Sean worked at an ever-so-slow pace and had to get assistance from other salesmen to complete basic tasks. He then sat my husband down at his desktop computer and had MY HUSBAND calculate the Oregon tax he needed to pay as he went off to assist another customer. When it came time to pay for the tax, several other credit cards popped up as options for him to pay meaning Sean doesn't know how to clear out credit card information (comforting, right?). After completing the payment Sean failed to print the certificate to show the tax was paid and had to find someone else who could assist in printing it. Overall, despite all financing being complete and knowing exactly what truck we wanted, my husband spent 4 hours at the dealership. I will categorically refuse to purchase another vehicle from Dave Smith after that experience. Having to drive a total of nearly 14 hours round trip and having to wait at the dealership while a helpless salesman double books appointments and doesn't know how to operate a computer was a WASTE of time. We would have been much better off spending (nearly) the same price at a local dealership. The truck is amazing however the salesman's ignorance, sloth-like speed, and overall carelessness means I will never be a repeat customer and I will warn everyone else off as well. read more

Dave Smith motors is the biggest scam around for car dealers. They asked me for a deposit of $500. while we negotiated on the car, assuring me that it was refundable. When I gave a final offer for the car, they said they couldn't sell me the car for that price. So I asked for my deposit back. They refused to give it to me. They said I had agreed to purchase the car and then backed out. I did NOT agree to purchase the car at the price they gave me. It's amazing that this dealership is still in business. Run away from these scammers. Even if you think you can get a better deal there, the end result will probably cost you more. They teach all their people to be liars. read more

Spent 30 minutes in Chevrolet showroom and 15 minutes in Dodge & Jeep showroom and received no assistance. My wife and I left. They must be too busy selling internet vehicles to handle walk in. read more

I see DS now has a 3 star rating. Don't travel to Idaho to buy stay local as I did and saved lots of $$$!

I left home and joined the military in 1995 when I was 18. I've been buying cars on my own since then and between my wife and I we've owned 13 vehicles in the last 16+ years. Some of those purchases have been because of necessity, (breakdowns, births, wrecks, etc.), and some have been because we wanted to trade up, (we've come a long ways since my $650 a month paychecks in the 90's). The one consistent thing until now has been that I hated nothing more than buying a vehicle. Dealers have always lied, cheated, and done anything they could to make my wife and I feel like they were doing us a favor by even talking to us. I've left every dealership in the past feeling like I had been in a prize fight. Sometimes I felt like a I came out ok, but it always felt like a fight. Enter Audrey Goodson and Jeff from the Parts Department at Dave Smith Motors. I called Audrey because I had been to Lithia Jeep of Great Falls and had been lied to repeatedly and offered $24k for my 2011 Jeep Wrangler Rubicon Unlimited. They had also wanted MSRP for their Jeep and said confidently I wouldn't find a better price anywhere. It was basically the same story everywhere in Montana. I talked to Jeep dealers in Bozeman, Butte, and Missoula. They didn't lie that I know of, but all wanted a premium for their Jeep while offering nothing for mine. In five minutes on the phone with Audrey, she gave me a price that was $4.5k less than anyone in Montana, and offered me $30k for my Jeep which was Blue Book and exactly what I told her I wanted. My family and I drove to Idaho, took the kids to Silverwood Amusement Park, and then went to pick up my new Jeep. The Jeep was everything I could have wanted. Jeff from Parts did his research for me and hooked the Jeep up with some excellent accesories at a great price, and the thing was awesome. No surpirses in the trade or the price. Audrey made sure we got all the rebates, and military/college discounts available to me. The paperwork was quick, and Audrey gave us a great looking gift basket when we were done. We were so happy with the Jeep when we got home that we decided to trade my wife's 2005 Nissan Titan as well. I didn't even bother calling anyone else. I called Audrey and she offered us $16k for the Titan, (which again was Blue Book and exactly what I asked for), and came off something like $9.5k between discounts and allowances on the price of their Ram 1500 right from the start. No hassle, and once again Jeff hooked us up with all the accessories we wanted. He spoke my language and knew where to get everything I wanted at a great price. We drove 300 miles out to Kellogg, ID again 4 days after the first trip, (so worth the trip), and picked up the new truck, which again is awesome and everything we wanted. They even gave us another gift basket. I can't say enough about the way these folks do business. It's amazing to buy vehicles from someone who isn't trying to make their entire month's earnings off of you. I'll be returning there when my daughter turns 16 and when my wife and I are ready to trade in our Jeep and Ram, but as much as we love them it might be a while. I hope Audrey and Jeff are still there when we're ready. If you think this reviewis BS, take a look at my other reviews out there. If I don't like a business, I tell it like it is. I've seen some positive reviews out there posted for businesses like Lithia where the reviewer says he lives in Vegas and drove all the way to Great Falls, MT to deal with them, but the reviewers profile says he lives in Great Falls. Really? I can't say specifically where I work or what I do because my job prohibits me from officially endorsing causes or businesses with my position, but if you see me rolling around Great Falls in my Deep Cherry Red 2012 Wrangler Unlimited with its black rims, off-road bumper, and Warn winch on the front, you'll know I'm for real. Give Audrey a call at Dave Smith, you won't be sorry. read more

WELCOME TO THE 6 HOUR BUYING HORROR SHOW. You better roll up your sleeves and prepare for a long wait/finance time! The only reason DSM get 2 stars is because our salesman was great and saved them a 1 star review. FINANCE DEPT GETS NEGATIVE STARS, they do not have it together. We were there on a week day purchasing a vehicle, so not at all too busy. We had a vehicle picked out ahead of time, had our financing in days before arrival. Didn't stop us from waiting and waiting and waiting for finance. There were at least 4 other couples around us complaining that they had been there for 5 hours or more waiting for financing. When I first arrived I encountered an upset gentleman sitting on the couch that expressed the same thing, I didn't think much of it other than he was just having a bad day, but little did I know what lay ahead of us. Listen we know that buying a car is not a fun experience, but THIS WAS BAD, TERRIBLE actually. We've purchased 3 vehicles from DSM and I think this was our last. I'm just happy we didn't have our kids, wow, I think we would have walked away completely. The funny thing is they are trying to BRIBE you to get positive reviews on yelp. FUNNY THING, our good friend just bought a vehicle there and said it was his last after several trucks as he had the exact same experience with finance. They have good prices but their financing department is the worst, good luck if you decide to brave it. read more

My fiance and I just bought a Jeep Grand Cherokee at Dave Smith on 3/26/16. We live in the Seattle area, and had been shopping for a couple of months before we discovered Dave Smith. We started by filling out a request for info on their website, and then we were contacted by a sales consultant, Caroline. Throughout the entire process, Caroline was a total superstar. She quickly responded to all of our inquiries, and kept in close contact with us on any updates. We looked at several different builds of Grand Cherokees with Caroline before settling on the right one for us. Caroline was much faster responding with new information and photos than even much smaller dealerships that are in the Seattle area. Once we got on site to pick up our Jeep, we realized just how amazing that responsiveness was given the scale of the Dave Smith operation - there are over 3,000 vehicles in their inventory! It's not as easy as just walking out the door to the lot and taking a picture of the vehicle you're looking for, yet Caroline was much faster at getting us info than local dealerships with only one small lot. With her help, Dave Smith Motors was able to offer us a Grand Cherokee with a couple of extra features beyond what we were looking for at a price that was BELOW what our local dealerships were offering. Even with the cost of flying out to Spokane after work Friday, getting a hotel for the night, and the cost of gas to drive the vehicle back to Seattle, we still got a substantially better deal than our local dealerships were willing to honor. I say "willing to honor" rather than "offering", because Auto Nation Bellevue offered us the same price... but as soon as we walked in the door, suddenly the deal evaporated in a wisp of sales manager excuses about qualifying rebates, etc etc.... classic bait and switch stuff. Because of that experience, we were concerned about getting all the way out to Idaho only to find that our deal had evaporated, but this was not the case with Dave Smith Motors & Caroline. They honored the price they quoted - the entire process was fair, comfortable, and personal. For a lot of people, buying a new car and negotiating can be very stressful. If that's you, just give Caroline a call (ext 1334). In fact, the entire dealership experience was fantastic. For those of you who have never been, the entire town of Kellogg seems to be comprised of Dave Smith dealerships. It's like car/truck Disnelyand. On Saturdays, they do a free barbeque for customers (although I'd recommend going on a weekday if you can, given the volume of people there on Saturdays). Caroline walked us through a thorough process, including inspecting the vehicle, features, test-driving, a full briefing with the service department on how to maintain our new Jeep, and even took us over to get our BBQ lunch and sat and ate with us. I disdain rhetoric and overused phrases like "treated us like family", but she did treat us like family - that's how it really felt. To sum it all up, here's the key points about our experience with Dave Smith Motors: - Fantastic, comprehensive, and personable service from Caroline and the rest of the team - Unbeatable price - Fun and entertaining dealership experience - Honest, straightforward dealing without the typical new car sales tactics/pressure We will definitely be returning to Dave Smith Motors and working with Caroline again in the future, and would strongly recommend anyone looking to buy a car or truck to do the same. read more

I Inquired about a pickup they had listed on the internet. The salesman stated that there was a deposit already on the pickup. And that would only be good for 10 days. Well after putting a back up deposit on the vehicle I was called and told that they have given the customer additional time beyond the ten days. read more

Bought a new truck here in 2014, with Mopar accessories installed at the dealership before we took possession of the truck. A few days ago water started to pour through the headliner during a rainstorm. Brought it to my local dealer who investigated and found that roof lights had been installed incorrectly and leaked when they sprayed water on the roof. They initially told me I had to go back to the original dealer to get them fixed, so I called Dave Smith. The Service Department was too busy to answer the phone so I was transferred to some sort of answering service. I explained that the lights they installed were leaking and that it was urgent because the truck isn't garaged and I was worried about the interior being ruined. I needed warrantee info so I could take appropriate measures to get it repaired. The lady assured me that she was going to mark this urgent and that she would see to it they would get the message and call me right back. Nothing. Never heard back. In the mean time my local dealer showed me how Dave Smith had never sealed the lights and had only used a foam gasket that had cracked/deteriorated after less than two years. They also found the installation service record online and told me they would fix it locally as a warrantee repair. They got me in last minute on a Friday morning and then scheduled the repair first thing Saturday morning to minimize any damage caused by further leakage. Kudos to my local dealer, rotten tomatoes for Dave Smith. read more

Thank you for your response but I think I am pretty much done with Dave Smith Motors. Obviuosly there is some underlying lack of customer service missing at this dealership. Just so you know my last vehicle was purchased in Bend, OR based on an internet quote and since I live in the SF bay area travelling for a vehicle is not an issue. read more

Purchased my vehicle from Dave smith last year, told them that I had my own financing and made it very clear that To the finance a MANAGER did not want my credit ran and that I was not applying for a loan (multiple times) and that I had my own financing through numerica credit union. When I got home I went to the bank and they told me that Dave smith financed me through them. I refinanced it through numerica. The same man tried to sell me a warrant for 6000 dollars on a car worth 18000...again I told him that I already had my extra warranty picked out through numerica. He became very hostile At that point. I never recommend anyone go to them. I traveled 4 hours to pick this vehicle up from them. read more

I have bought many cars, and I have never had a better experience then the new truck I just purchased from you! Everyone I worked with was wonderful, but Tammy really went above and beyond! She was always excellent to follow up with me on any questions I had and being from Utah my whole deal was done over the phone. Everything was exactly as she said it would be and when I drove up to Kellogg the truck I bought was even better then I had expected it to be! It was a great experience and I will be buying future vehicles from your dealership as well as recommending my friends and family to you as well. read more

Dave Smith Motors has a tag line, "hassle free buying*" and always with an asterisk. I assume that is because it is a hassle. The too low to quote prices to gather your info. Online chat that cannot give their 'lowest price anywhere' deal. Then why have chat? Cannot give out a price via email. Then why have email? I was told, "I'll give you a price that can't be touched by anyone!" Yet, I bought the same vehicle for $2000 less elsewhere and Dave Smith could not match that price. read more

Bought a Dodge pickup there. Didn't get the truck that I ordered , nice dent in the side. These guys are beyond the worst dealership I've ever been to read more

Pete Michael is the guy you want to work with! He has the best customer service skills, is patient and answers every single question you have. I highly recommend! read more

I know a few people that have purchased vehicles from Dave Smith Motors and I see their trademark neon pink plate tags frequently around the Seattle area, but I was still a little nervous buying from a dealership 275 miles away, especially since I was trading a vehicle in. I decided to check their website and of course they had the exact vehicle I wanted in stock and ready to go. I called and ended up working with Kathleen H who was fantastic! She was very responsive to emails and voicemails and worked with me through the entire process. I put a deposit down to make sure my Durango didn't sell to someone else, sent her details and photos of the vehicle I was trading in and started the paperwork for finance. When I got the trade-in quote I was really surprised. It was what I wanted without having to fight for it. That never happens! There were some accessories I wanted to add to the vehicle, so I talked to Luke and after going through some options, he got orders and installs going. When we set off to Idaho I was still a little nervous about how it all might go once we actually got there. Would they try to change the vehicle pricing on me? Would they lower what they had offered on my trade-in? Almost immediately that went away. Kathleen was waiting for us so as soon as we arrived, we took the Durango for a drive while someone drove my trade-in. The trade-in offer was approved and that was it. It took a little time to get through finance but that's to be expected at any dealership. While the paperwork was coming together we were taken over to accessories to meet Luke who made sure I was happy with what had been done and that I didn't have any questions. We then went over to the service department and they gave us an overview of the vehicle's maintenance needs and what we could expect. Shortly after that we were in finance and finalizing the deal. After a couple of hours at the dealership we were heading down the road with a full tank of gas. The customer service however didn't end there. We'd decided to stay in Spokane, Washington for the night, an hour back west from the dealership. Shortly after checking in we realized that we'd actually left 2 bags in the vehicle that were very important. I called the dealership in a bit of a panic. We had to get the bags back that night (medical needs) and I wasn't at all looking forward to an hour drive back to the dealership and an hour again back to the hotel since it had already been a pretty long day. Not only did Darrell go find our bags, he told me he lived about halfway between the dealership and where we were staying and he was willing to bring the bags with him and meet us. We actually worked out a deal and he delivered the bags to our hotel which gave us a chance to relax and enjoy a nice dinner. Amazing price, no hassle trade-in, excellent customer service. Thank you DSM! read more

I had a great experience buying a used truck from Jimmy. I was looking for a specific truck with low miles. The prices in the Seattle area were high and so I started searching elsewhere. I had previously negotiated a deal with another dealer, including buying airplane tickets and more. That deal fell through when the dealer tried to be sneaky and add extra costs on the back of the deal. I was at a low in my shopping experience when I found the truck I wanted advertised by Dave Smith Motors. I called up on the phone and spoke with Jimmy, who was patient, professional and polite. He answered all of my questions, took additional pictures and generally was awesome to deal with. Over a couple of days we got everything worked out and Jimmy made sure I knew where everything stood through out the whole process. He didn't play games and was straight up on making the deal right and smooth from the beginning. Also, it's nice that he lives in the 21st century and was willing to text stuff back and forth. It's sad how many dealers are just snakes who want to get you in the door so they can pressure sell you on additional crap. This is definitely not Jimmy or anyone at Dave Smith. The following Saturday I hopped a plane and showed up in Spokane. A shuttle driver from the dealer picked me (and a couple of others) up and drove us to the dealership. When I arrived, Jimmy walked me to the truck and we confirmed everything was as we had discussed. They then gave me some free lunch and wrapped up preparing the paperwork. The whole finance process took only about 15 minutes and was also hassle free and no pressure. Genuinely pleasant, no BS! And they beat the other dealer and my CU on the interest rate. Buying a car should always be this easy! read more

It has been two weeks and I still haven't been able to get ahold of anyone about my trade in. I called and asked for the pay-off department and was laughed at and told "we don't have a pay off department so what do you want" I've emailed the girl over a week ago that was supposed to be fixing all of my issues and haven't heard a word back from her. This dealership is a joke. read more

Teddy in Accessories was more than happy to stay on the phone and work through his system to get the information I needed. Still happy with a company that owes me nothing! read more

I HATE BUYING CARS. But I am now a fan of Dave Smith. I have been thinking about buying a Jeep for over a year. Finally on a Saturday I went to the Lithia dealer in Reno and got jerked around with the hard sell. I walked out since I didn't want the car badly enough to deal with a bunch of salesman BS. On Monday I took some advice from a coworker and called Dave Smith Motors. Jessica gave me a better price for a Jeep with several thousand dollars more in options than the dealer in Reno wanted to give me. A few weeks later I flew up to Spokane and took the shuttle to the dealer. I am very pleased with my new car and the experience from Dave Smith Motors (and Jessica!). read more

Great deals and super friendly staff! I'm a happy customer and I will definitely be returning for my next car:) Thank you Dave Smith!!

I purchased a used Mercedes Sprinter Van. The sales people were eager to sell the van. It is a lemon. They assured me that it had been serviced, and runs smoothly. What a lie. It didn't even run the next day . I returned and asked if they could help me, and they were very rude only to tell me that there was not a thing they could do for me. This will be the first and last time I ever give my business to Dave Smith. I will go to a reputable company who doesn't lie to and cheat their customers. I caution everyone to go to an honest, customer service oriented company and not here. The sales rep told us that he couldn't give a lower price than sticker. He said that he was too busy just trying to sell as many vehicles as possible every day. Shame on this company. I'm still looking for a mechanic to fix this piece of junk they sold me! read more

Not at all interested in helping me find the vehicle that I wanted. Kept trying to sell me something else entirely (no doubt that too many in stock) while bad-mouthing one of their own products... "You don't want an Ecodiesel. You can do anything with them. Too gitless. Slow. Won't tow anything" Hey DJ, I did tons of research before I went shopping, man. I know what I want and I know what it'll do, but now I'll be buying it elsewhere. Don't sell MOPAR if you don't believe in their products! read more

HORRIBLE !!! Had to call or email for all of our interactions! We will walk away from 500$ deposit

We've bought three vehicles from Dave Smith. The first experience was good. Still had a few issues with communication from the salesperson and parts department but overall experience was fine. The second vehicle was used and we had the same salesperson. It was a pretty good experience. We just purchased a new 2018 vehicle and this experience hasn't been smooth at all. We were referred to a different salesperson by our original salesperson who told us up front she was soon taking a leave of absence but assured us she would take good care of us. She didn't send emails she promised or call when she said she would or return our calls, and the list goes on. Even on the day we picked the new car up it was handed off to someone else who tried to clean up her loose ends. We didn't get a front license plate holder and after our plates came in it took being transferred three times before we got it semi taken care. We still have to stop in and pick it up. Hopefully it will be there without incident. I know we're one little fish but as a successful business Dave Smith in Kellogg should seriously step up their customer service skills because without good service customers will go other places where it costs alittle more but the great service is worth it. We paid a lot of money for subpar service and we were very disappointed and dissatisfied with the service we received. read more