My search for this particular car had been for two months being hustled through local dealerships, when I decided to look on Ebay motors....Well it was all done by phone and online, but relatively pain free:-) Clyde was extremely helpful on this first time for me experience. He is a great salesman, and he wasn't the slightest bit pushy. Since it was all by phone, I sometimes had 3-6 texts and phone call inquiries a day...and Clyde was always friendly and helpful. Based on this positive experience, I will return to this dealership for purchases in the future! read more

Pete was great to work with, he found us a vehicle that exceeded expectations that was also within our buget. I will definitely buy from Dave Smith for our next vehicle. read more

i just bought my third ride from dave smith by far this is my favorite i called clyde Acheson after a day or two he had pics and a cost. we sent little time going around on price no one can beat a dave smith price hell they even bought me a room and breakfast. the service dept is tops too But my salesman is by far the best. i'm what u called stubborn and loud some think i may be angry all the time butt Clyde Acheson is always friendly . i roll in like own the place Dog in tow we just jump on the leather couch like we do at home everyone is always friendly wham bam we are out i will no longer buy from anyone else Clyde is the best! if they can sell to me the can sell to any one i even sent my mom to them sadly her rig is nicer then mine but don't tell her! i said that read more

Katey was excellent and made us feel comfortable with the vehicles we were looking for . She went out of her way to make sure we were happy with our purchase. I highly recommend Dave Smith motors read more

Great price on vehicles, but a waste of money on upgrades. Customer service is 0 stars on upgrades installed in-house. They let us drive off with a bad balance and our new GMC Denali truck was shaking like an old beat up truck at 70 mph. They also sold us a horrible rip off "leveling kit" that made the ride so stiff it didn't feel like a 2018 vehicle. Like I mentioned - don't waste money on upgrades that they install in-house. read more

Horrible customer service, they're only after your money and don't give a s*** about you or anything else. Tried to buy a vehicle from them recently. Dave Anderson was the salesman I was unfortunate enough to work with. Talked to him on a Friday; he was supposed to be calling me back on the following Monday. I didn't hear from him for a week, despite me calling his direct line, leaving multiple messages, and sending multiple emails. Finally called and asked for a different salesman. Dave finally called me after whoever I talked to went directly to him/his manager. Got a terrible deal with the financing, but that's not a surprise since my credit isn't the best and it's a dealership. But then when I said I didn't want to put down a $500 deposit when I didn't know what kind of financing I was going to get or if I would even qualify, Dave was extremely rude on the phone and said he was no longer going to help me or even attempt to work on my financing if I didn't put down a deposit. I will take my business ANYWHERE but here in the future. read more

I am giving Dave smith a five star review solely off the customer service Lucas had provided over the last two years. I always know when I need to bring my vehicle in I will be given an honest straight forward answer/quote. Thank you Lucas! read more

dad doesn't have fb or yelp so i'm posting for him but he bought a truck from ridge yearout at dave smith motors. he was really helpful and my dad loves the truck. definitely would recommend buying from them. read more

I so appreciate the quality and service provided by all the members at your dealership. Jake was very helpful and Steve the Sales Manger made the buying experience painless and actually pleasant. read more

This is the 4th or 5th vehicle that I have purchased through Billy Holland. I wouldn't buy anywhere else.

I contacted Dave smith and dealt with JD, initially went down to check out a truck, was told they couldn't move on the price at all, decided to look a few other places, ultimately called back and it was almost impossible to reach anyone. Finally spoke with Nelly who was nice to deal with, was able to reduce price slightly all of a sudden, went down to pickup, had preapproved financing thru personal bank. Took awhile to get paperwork done and finance section wasn't happy I was using my financing, was less then friendly, got done and wasn't shown anything about the functions the truck provided and had to immediately fill up after spending $43K, won't be referring friends or going back myself. read more

Called salesman Bradley at Dave Smith. Call was great, went over the car I was looking at, gave me the price, took my trade info. Great first call, called back next day with my $200.00 deposit. Then it begins.......... Nothing back from Bradley for a couple days, then Ray the sales manager or fianance guy calls me with my approval. I say Great!!! does that include my trade? No it doesn't- Blame salesman Bradley- OK...........Supposed to hear in a day or two....NEVER heard back. So I buy a car elsewhere after a week of hearing nothing. I am not chasing down a car salesmen for a deal. Back to my Deposit. I gave that depositi on August 22, 2016 and STILL do not have it back nor will ANYONE respond. Needless to say I have attained counsel and disputed the charge. Use this for what it is worth. I bought locally and had face to face contact and the salesman even checks up on me to see if I'm happy. They in my opinion just don't give a ******* cuz they are the BIGGEST and BEST. Keep it up Mr. Smith and you won't be. read more

I will never go to Dave Smith Motors ever again!!! Worst auto buying experience ever! They made an appointment for me to come in and finalize the deal on a Saturday, so had my credit union wire the money to them the Friday before. When I got there they told me they still needed to put the tires on, counsel lid and tail pipe tip. Six hours later, when the work still wasn't done, I told them I wanted to back up the deal. They then informed me the accessories purchased are nonrefundable, even if they can't produce the vehicle they were intended for. They also told me the manager with the authority to back up the deal wasnt there, when in fact he was. Once they had the money and papers signed the customer service was horrible. I finally took delivery on my vehicle about 6 1/2 hours after my appointment and still had a 1 1/2 hour drive home. It hadn't been safety inspected or detailed. Still have previous owners crackers and stuff in the counsel and trays, dog hair in the carpet, etc....HORRIBLE EXPERIENCE!!! read more

My son purchased a vehicle from Dave Smith in 2017. He got behind on his payment, and called the dealership to work out details of catching back up. He was told that they'd work with him, but a couple weeks later the repo man showed up at his house and took the truck. When he contacted the dealer, they said....oh that never got entered into the system, so the only thing you can do now is pay off the truck in full! Now they've sold the truck, and stuck my son with a $17,000 bill for the balance! Anybody can have a bad month and get behind, but GOD help you if it happens with Dave Smith, cause they aren't interested! I wouldn't recommend walking across the street to do business with these guys, let alone go from another state! read more

I bought a truck from Dave Smith only 3 weeks ago. I flew in to Spokane, was picked up from the airport and driven to the dealership. I thought that was really great customer service. I then test drove my used 2007 Dodge Ram 2500. It was raining but I actually got under the truck to check for leaks, did the blowback test and general overview of the truck. All seemed great. Bought the truck and drove it off the lot with my son for the 6.5 hr drive back to Vancouver, WA. 45 minutes after leaving the dealership, the check engine light came on. I immediately called my sales rep and he told me to go get it checked out. I did and was told it was a fuel issue. Sales rep then told me to continue driving back to Vancouver and take it in to a reputable dealer. During the drive I also found out that the AC wasn't working! Got to Vancouver and took it to Dick Hannah and had them check it out. Bill came to over $7000!! Obviously Dave Smith wasn't going to pay for this and only agreed to $1400. I took the truck off the Dick Hannah lot and had a friend work on it instead. He did the work and then, next day, driving down the I-5, truck started to shake, blow smoke and wasn't able to maintain speed. Friend came out and checked it out. Had it towed to his shop. Next day, he told me engine was shot! Head was blown, and one piston was melted! I am in the process of buying an engine. Worst experience in buying a car/truck ever. Hate this place and will NEVER recommend it! They are liars and shysters at Dave Smith! Over 22K down the drain! Be warned....! read more

We bought our car in Jan 2015. Needed a new motor Sept 2015. They cut us deal and worked with us. Excellent. From Sept 2015-Nov 2016 our car was back in there 3x. Nov 2016 finally decided another new motor was needed. They had my car 2 months due to issues with the company they got the motor from. Were told they would work with us on labor because labor was only covered 50%. After month one of our car still not being fixed we were told it would all be handled. Get the call to pick up our car (after I tweeted my anger) and are told $1200 for labor. Al in service was a nice guy. Truly. But to get a bill for $1200 (he knocked some off) after the 2 months of nothing but issues. We were thankful for the loaner car, but it had its own set of issues. The $1200 we had to pay cost them a family of 6 potential car sales in the future. I'll never buy from them again and pray my car doesn't break down again. read more

I can honestly say that my experience with Dave Smith Chevrolet was most superlative! Every detail proved to be above and beyond all expectations of any dealership I have patronized. While en route to Montana, my vehicle's alternator suddenly went out on I-90 around Wallace, ID. I drove to a Wallace repair shop, but they were inundated with work, but diagnosed and suggested I get my vehicle to Dave Smith Chevrolet, 8 miles in the opposite direction. This occurred around 3pm on Thursday, August 10th. Since there was no T-Mobile cell service in the vicinity, I was unable to call ahead; however upon arrival I was greeted with a smile and asked how they could help me. With the clock ticking regarding pre-reserved hotel accommodations booked in Butte, that needed to be cancelled to avoid no-show billing, I explained my concerns to Ralph and was given clear precise direction that an estimated time, as to the course of action, would be given to me before my hotel issue drew near. By golly he was right! With 5 minutes to spare, I was advised that the replacement part would not be available until the morning and that they would take care of it as soon as they opened. At this point I'm already amazed that they did exactly what they said they were going to do! To further substantiate their good reputation, from my point of you, I mentioned my need to eat dinner and was shuttled to a nearby restaurant by an exceptional driver by the name of Lindsay. She drove us directly to a nearby restaurant and even came and picked us up! You have to understand that I'm completely blown away at this point and was expecting the ball to drop at any moment but that never happened and the experience got even better! Knowing that we had to overnight in the area, we were driven to a nearby hotel and was given an exceptional negotiated Dave Smith Chevrolet rate at the hotel. The next morning Lindsay came to pick us up at the hotel and brought us to the service department where I given a stapled booklet explaining the work that was performed. They went over, in detail, what they had done and what they suggested that I do,moving forward. I paid for the work, was spoken to by name and was given a farewell handshake. By God this dealership,most indubitably, is the best I have ever been to! They made an upsetting breakdown into a positive turnaround that I'll never forget. By all means, this place is where you should go first! Especially so if you're like me and were from out of town, not knowing anything about the area. Hats off to the entire Dave Smith team!! read more

Great Service, Great Inventory, Great Salesperson, Awesome Esperience!!!! Highly Recommend!!!!!

So after hearing several people go to Dave Smith I decided to go there to get a new car. Everything went great with the purchase. But then I asked about ceramic coating and was told they could do it with the Accessories Department. After paying 800 dollars my car looked great. After a month I started to noticed water spot that wouldn't come off, when you rubbed your hand on the vehicle is was bumpy, and it appeared the coating was coming off in other spots. Also Dave Smith did the tint and soon had bubbles in the tint. Had to get both things redone. Once the coating (not ceramic) was done I noticed a dent and paint paint on the side of my door. Notified Dave Smith right away and nobody responded. A week went by and the person I was working with basically said the guy that did your vehicle said they didn't do that so wasn't us. I have asked a couple times to contact manager and going on another week and nothing. You buy from there don't trust them to do anything to your vehicle. And another thing I was told by the company does the coating the vehicle is suppose to sit for five days and Dave Smith was done in two hours, they are probably not doing it right. read more

Worst auto dealership experience ever! After selling the car we negotiated right out from under me I messaged the General Sales Manager Scott Johnson with no reply. Terrible service and professionalism. This is the letter: "I am messaging you because I am absolutely furious about the experience I have received from your auto dealership! Please see the above correspondence between myself and your salesman, Tate. When I initially dealt with Tate, I did not have a good experience. However, your company sent me a general "How did we do" email on August 14th and I expressed my concerns. I was contacted after that from Tate with an offer and I excepted and asked for more details. As you can see by the constant messaging between us, he was horrible at corresponding. He kept telling me the car was in the auto body shop. I thought it was VERY odd that he was not having me fill out any paperwork. I kept emailing asking where we were on this deal with NOTHING in response! Finally, I called Tate on Saturday and he actually answered. He told me not to worry that the car was still in the shop. I got back from the weekend on Monday and thought I should call to follow up because I had a very funny feeling about this entire situation. I left a message with no return call. I then left a message for Brian, his team manager, with no return call. I was determined to actually talk to a human to find out what in the heck is going on with the vehicle I am purchasing. So finally on Wednesday, I kept calling until I found a person to speak with on the phone. I was informed that the vehicle was sold in August! WHAT!?!?!? I just talked to Tate Saturday and he told me it was in the shop?! I have never experienced such unprofessionalism from a company before and I am super disappointed to not have the opportunity to have the exact vehicle that I had been searching for over a year. I have never worked so hard on my end to spend $44,000! Shame on you for not responding to my concerns and complaints. I went out of my way to keep open communication and move forward with this deal. YOU never responded. Shame on Brian for not calling me back! I won't even begin to talk about TATE's work ethic and customer service. EPIC FAIL! I am not usually a "review" person or a "Yelp" person but I am glad to know there is a place that I can air my frustrations and complete dissatisfaction for a company. People need to know the lack of professionalism and they need to understand that your company will sell a vehicle right out from under a customer even if the customer has done their due diligence." read more

Horrible online service! After seeing a jeep that I liked and had the options I wanted, I submitted info sure to get me on a spam list. I figured it to be worth "too low to list" pricing sure to be well below the MSRP they had crossed out. After an initial e-mail containing no price info from salesman (Chase S.), I sent several e-mails asking for a price. After waiting a day and a half with no e-mail response, I decided to call them. I was informed that the dealer had installed over $4000 in options so the price was, in fact, thousands higher than advertised. After serving in the US Army, The US Border Patrol, and The Federal Air Marshal Service, I expect to be treated fairly and promptly and not misled by false advertising. They still have the Jeep advertised in the same manner designed to mislead other poor shoppers online. Shame on DSM for poor online service and using bait and switch tactics! Contact me DSM if you decide to be honorable. You have my contact info! read more

I see I'm not alone here. I had a lengthy conversation with Darrell Andrews on Thursday 18th. of this month during which he found the vehicle I wanted, at a cost of just under $60,000. I asked about leasing (apparently not a good option) and, when we finished the discussion I was going to make a down-payment of $30,000 and he was going to arrange for a soft credit check for a loan of the remaining $30,000. That day or the following morning I received a standard e-mail message confirming that they were doing the credit check and that I would hear from them "soon". Five days later, on Wednesday 23rd., I called and left a polite message on Darrell' voicemail. Several hours later I called again and talked to Nellie(?) who said that Darrell was with a customer but would, Nellie assured me, call me as soon as he was free. Two hours later I called again and Amanda, the very pleasant receptionist, said she would give a message to Tom, Darrell's boss, who, Amanda said, "is very good at getting back to people". Three days after that I have, of course, heard from no one. This is, at best, extremely rude! As the credit check was not the problem (my credit is good) I'm guessing that they sold the unit (which, I have since discovered, is quite hard to find) to someone else. Maybe they feel that, given their bizarrely isolated location, no one is likely to drop in with a complaint and they can just ignore people who are no longer useful to them. Anyway, after further research, I have just committed to a Ford F450. Up yours, Dave Smith... read more

I bought a used diesel vehicle truck in Sept 2015 from Dave Smith Motors. The first red flag: the salesman (Justin Adams) said they don't fill up the gas tank with used vehicles after purchase. The second red flag: I bought the extended warranty from Matt in finance who assured me it was bumper to bumper warranty except wear and tear. One week later, I hooked it up to our trailer, and the electrical did not work on the truck for connecting to break lights on the trailer. I emailed Matt (finance mgr at Kellogg ) and the dealership with pictures, etc. No response. Third red flag: 5 months later, and 3k miles added; the engine light came on. Took it into a local dealership (Bellevue, WA) who said it was related to Emissions. $3k. I emailed the dealership and got no response. So I called, and got the original salesman and explained the frustrations. He asked if I could email the original emails I sent to the dealership of electrical issues from Sept 2015, I did. He then asked if I wanted a refund on the extended warranty. I told him I'd wait to think that over. 4th Red flag: I called 1 week later telling Justin Adams I'd take him up on his offer for the refund on the extended warranty. He guaranteed I'd hear back from the dealership and/or the MOPAR extended warranty company before the end of the week on next steps to reimburse me on the extended warranty. Do you think I heard back? No. Imagine. The dealership sells on price, and provides no value. It expects no long term business relationship. Avoid them. Scott read more

I dealt with Dan, Art and Lynn on the used car team. There are numerous issues that I have had with buying my 2015 RAM 3500. It was a used truck so I didn't expect it to be perfect. I put a down payment on it 2 weeks before picking it up so they had plenty of time to go through it and fix any issues with the vehicle. Upon my first test drive I noticed that the truck pulled hard to the left. They put it in the dock and fixed the alignment while I was there. I also noticed that they center console was pretty chewed up so they agreed to pay me back $385 for that as well (never received the check a month later, only pictures of the stub). On the drive home, numerous check engine lights came on and I noticed that there was something loose under the truck and that it would pull hard to the left while braking. I got to Boise and took it to a shop to have it looked at. They found that the brakes were shot, the ABS line was just hanging down draped on the rear axle, that the air bags were just sitting on top of the axle not tightened down among other issues. There were so many issues that I called the used car manager Lynn. I let him know how disappointed that I was that he and his team put me and my son who came along in an unsafe vehicle. He got a little defensive and said that it was not unsafe but that they would take care of it. He said that his best mechanic was the one that looked at it. I got the truck back to Reno and brought it to a shop where it was worked on for 2 weeks. The brakes were replaced as well as rotors and calipers all had to be replaced, the air bag system was shot. The pump and manifold (which had a hole in it so it never worked) as well as one of the lines had to be replaced. There were numerous lights out all over the vehicle including a headlight. The computer had to be flashed (something I asked them to do before I picked it up). The tire pressure system is still not working properly and the rear window does not slide without assistance. The place I took it to could not diagnose those issues. The windshield had illegal tint on it (which I wasn't worried about) but when I took it off, there were numerous cracks that you could not see with it on. That was $250 out of my pocket to have replaced. The total bill from the mechanic was just under 3k. Dave Smith paid that bill. I was appreciative of that, but when you buy a vehicle from a company like Dave Smith, you expect a little more than having to put my truck in the shop for the first 2 weeks and it's still not totally right. I waited a month to write this review to see if I received the $385 check that they promised. I never got it and they have never followed up with me. Not once did I receive a call from their team, not Lynn, not Dan and not Art about how the truck was doing or if everything was alright. It was always me initiating the calls and trying to get them to do the right thing. At one point, I called to ask Art (the guy I dealt with on the purchase) if he could track down the check. He said he would ask Dan and then hung up the phone without ever asking for my number or saying goodbye. I have received emails from Dave Smith talking about retaining their #1 spot. It seems like that is what they are concerned with and not customer service. This was my 2nd truck from Dave Smith and I will not be going back. read more

Update. josh S posted I should "reach out to the for a resolution". I have left messages three times for him now and he has never returned my calls. Now truck has to go back in the shop again because the tailgate will not automatically slow down when opening like it is supposes to and it will not latch at all on the left side. I am beyond disgusted with Dave Smith. After I wrote this I tried to close the tailgate and it came off the truck in my hands read more

Great price, but no service after the sale. Bought a used truck less than a year old. Previous life was on a ranch but looked and smelled like new. 2 months later in the height of summer, smelled so bad and covered in flies. Called dealership to ask for assistance and none of my calls were returned. Finally stayed on phone till I got the used car manager who very rudely and aggressively told me there was nothing he was gonna do and it was my problem now. After much conversation and explaining to him that his conduct was more offensive to me than the smell of the truck, he said he'd have it detailed one more time but would not abate the smell. Have bought several vehicles from Dave Smith in the past and have always considered their after the sale service as useless, however, being aggressively attacked and the rudeness of this manager has put an end to my business with this dealership and any recommendations to others to do business here. read more

Searched everywhere when shopping for my new truck. These guys had the BEST deal I could find. So much so I drove across three states to purchase and pick up my truck from them. The reason why my review is 4 instead of 5 stars is because I ordered leather seats to be installed and was told a certain date they'd be done. I drove up on that date and the seats I ordered hadn't even showed up at their shop yet much less installed. I really would've expected a phone call updating me on that. Also, had to wait for them to detail it the morning of pickup which took two hours, and they knew I'd be picking it up. Why not have the detailing done the day before so all that's needed is signing and driving away?? Overall, happy with my purchase and if they have the best deal the next time I'm looking you can bet I'm road tripping up there again. read more

In October of 2014 I ordered a 2015 Challenger Scat Pack from Dave Smith Motors. I placed the order with Sky Lounsbury and emailed her the signed paperwork on October 8th only to find out later the order was not sent to the factory until October 16th. Although I requested confirmation of the order I was told there really wasn't anything they could provide me but would let me know as my order was processed. After a month and a lot of research on the internet I found there was a "priced order confirmation" that I was supposed to have received. After finally getting Sky to send this to me, I discovered the Tires and wheels on the order were not the ones shown on the originally paperwork and was told my only option was to cancel the order and resubmit it and go back to the end of the line for new orders. After a few conversations about the order being placed incorrectly, both Sky and her Manager, Matt Koppel refused to return my phone calls. Needless to say, this dealership had already wasted over a month of my time so I contacted a local dealer . I was able to go down to the local dealer's office and watch them input the order and received the "priced order confirmation" that same day. The local dealer was also able to look at my trade in and commit to a trade in value. Although Sky at Dave Smith told me multiple times they would give me Kelly Blue Book when I asked her to confirm this in writing after a month, all of a sudden there was some other source they needed to use and the trade in would likely be $3,000 or so less than what they had originally lead me to believe. So after wasting a month, I did get my car ordered and actually saved $400 over what Dave Smith would have charged for the new car. I also won't have to drive 350 miles to pick up my new car in the middle of winter where I would have likely run into snow and ice. That is the last time I will try to order a car long distance and will definitely never do business with Dave Smith. Dave Smith clearly didn't know what options were included in the various packages on the vehicles they sell even though we very clearly told them what we wanted. What a complete waste of time. Be very careful when dealing with Dave Smith Motors, Sky Lounsbury and Matt Koppel. Dave Smith Motors Hires bottom of the barrel SCUM AND LIARS. DAVE SMITH MOTORS WON'T RETURN MY DEPOSIT, AFTER I WAS ASSURED THEY WOULD BY THE SALES GIRL AND HER MANAGER, VISA DISPUTE FILED..TRUE WORLD CLASS SKUM AT DAVE SMITH MOTORS..WE GOT OUR $500.00 deposit from Dave Smith by filing a complaint with VISA,, I RECOMEND DOING SO IF YOU ARE SCAMED ON BY DAVE SMITH MOTORS. VISA FOUND DAVE SMITH AT FAULT AND AWARDDED US OUR DEPOSIT BACK. TAKE THAT SKY AND DAVE SMITH. HA HA. read more

My review, first off, is based on my experience with the salesman, whom in the long run represents Dave Smith Motors. Hunter was the reason we stuck it out for the long-haul in our experience, and will be the reason we come back. But, that will not be said for the manager, who kept doing her best to string us along for the ride we specifically did not ask for. She test drove our 2011 Sante Fe, came back to us and said "that's a really clean trade-in". Then, an hour later, she told us she can't give us a "clean trade-in value". That was only the first part of confusion. She then presented us with a print-out that showed what 2011 Sante Fe's were selling for ..... on the east coast of the U.S., at auction. We live on the complete opposite side of the U.S., therefore, demographically not presenting any valid point. Once we were done getting what we specifically asked for, we then had to deal with a finance manager to close. I'm pretty sure I have never been talked down to like that, in my entire life. I drove here from Missoula, Montana, and I damn near left without making a sale due to these reasons. However, our sales rep, Hunter, had busted his ass all day long to make sure we got what we wanted, and after all is said and done, HE is the reason we are giving 4 stars and will come back for future business. read more

Walked in with intention to buy a car. Was approached and "helped" though I was throwing more information at them about the vehicles than they knew. The representative was on their phone looking up what was what. The rep also made no suggestions based on my interests. I made it easy on them and told them, this is what I want. The transaction went smoothly until the final signings when they spent 30 minutes if not longer, attempting to make you feel guilty for not wanting to triple your payment amount with warranties. After that...now speaking a year after transaction, I am being called daily still (after telling them to stop and remove me from call list) warning me about my car's warranty expiration and trying to upsell me, despite all of my requests to take me off. This company has an interesting idea of what "Hassle-Free Buying" means. I would not recommend dealing with this company. read more

I researched this dealership for months!!! I found the prices to be very fair. We drove from Reno to go get our truck. I was very happy with the sales man that helped us, he was very nice and the process went well. I was raving to everyone I knew how good this place was! Fast forward to today, and I have been let down by this dealership. I won't be going back which is sad because I was already saying I was going to give them my business again when I wanted to trade this truck in. I bought my truck on the 7th of March, they had 30 days to get me the paperwork and the check to get it registered. So the 30 days comes and goes and finally we get out paperwork after the 30 days was up. I see that the paperwork was post marked for the 5th or April, and my temp tag was only good till the 7th. When we called to find out where the paperwork was, we first got passed around to different people, then the girl or woman who sends out the paperwork was like "I'm pretty sure you can get it registered with the paperwork you have", I was like "your pretty sure"! Needless to say we had to pay late fees which I feel they should reimburse us for, since she sent the paperwork out so late! read more

asked for a price quote by email on a specific car. all I got from some salesman is email crap, telling how great Smith is and never even got a written price. Bought a car from Sheppard in Eugene this year and one from Ron Tonkin in Portland last year. Bought both with email quotes, vin# and stated price. Real easy if you want to sell instead of this BS you get from Dave Smith. read more

Duke (Allelman) couldn't have given me better service. He forgot about being a salesman and concentrated on what was important to me. I was just there to get some information on a future purchase but I ended up getting not only the information I had sought but also much more. He was more than willing to take me on an informative test drive without the usual salesman hassle. In the future when buying cars, if Duke sells it, he will be my man. Thanks Duke for a great experience! read more

1/13/2015 * Previous review We went all out and bought a RAM 3500 Laramie Limited dually to carry our truck camper. The purchasing experience was smooth. We had them add several features for carrying our truck camper- which went a little less smoothly but ok. We picked it up and drove it home at night. We discovered that certain standard features of the limited model are missing! These features are important to us and are why we stepped up to this expensive of a truck. The features are listed on this vehicles brochure and in all our paperwork from DS for the vehicle we bought. Initially, we hoped for a software glitch. Per the salesman last night, It looks like a Chrysler screw up, the features are NOT on our truck! We are yelping this so other buyers know to check their vehicle options carefully. We want the vehicle we paid $$$$$ for. Our salesman has passed it up the line and we were told we would get a phone call today. We will update this review with how Dave Smith Motors deals with this mistake - hopefully with good news. 1/14/15. 5pm. It has been two business days, We have been unable to get a phone call or email returned so far. Still hoping... Update, 1/24/15 It has been two weeks since we drove the wrong truck home. We were asked to send copies of our paperwork on the truck and were told management was going back through all the phone calls between us and the staff member we had arranged to buy a truck from. They wanted to see who messed up - them or us - which is fair. On day 10 of back and forth emails and phone calls, we received a phone call stating we should have an answer by day 12. On day 12 Dave Smith Motors acknowledged a mistake was made and they have promised to switch this truck for the truck we wanted. At this time, they do not have such a truck in stock with the features we thought we had bought. We were told they would email a sheet with truck information and features to us and they wanted it signed before they will order the new truck. The new truck will take 10-12 weeks to deliver. We are waiting for that paperwork to be sent. Hope it shows up soon, 24 hours and counting since that call. I will update and upgrade to 5 stars when the truck is on its way. 2/11/15. WOW, upgrade to 5 stars today! We have been notified in writing that a new truck with the options we purchased is on its way. Dave Smith Motors has agreed to cover all expenses incurred by us due to their mistake. They are exchanging the truck we have in our possession (now with mileage on it) for the new truck with the correct options that we requested at the time of purchase. I do not think another dealer anywhere would own up to their mistake and correct it like Dave Smith is. Yes, it has been a hassle, but they are doing the right thing. Kudos to DS. Yes, we will buy from them again. I want to mention Sherry Quick in customer relations- it took several days to get in contact,,, but once she was on our case - she kept us informed. Yes, it took longer then we expected, but the outcome is 5*. read more

Buyer beware, They seem like a new breed of dealership until the $$ changes hands. Once that occurs they are just like the rest. Will not return phone calls or emails. They stiffed us for shipping costs they requested on parts from our trade in. If you get a sales person by the name of Autumn ask for a more truthful sales associate. read more

I have purchased two brand new vehicles from Dave Smith Motors in Kellogg, ID. Have always enjoyed the service and quality. The reputation has certainly been earned. I recommend this dealership for first time and returning buyers. The experience makes you feel like you're getting something special! read more

I live in Las Vegas and see Dave Smith Motors license plate frames and have a friend who lives near Couer d'Alene ID. I was in the market for a Jeep Grand Cherokee Trackhawk so I thought I'd give them a try. I spoke with Suziej and gave her the information about the car I wanted to order as well as the trade in info on my Ford Raptor. She said her manager would give me a call with my trade in value. I didn't hear back and called later that day. She said he would call me back and they were really busy. I didn't hear back that day. I guess they were too busy to speak with a customer buying a $99,000.00 vehicle. I called Suziej the next day and she again said he would call me back with my trade value. I asked why she couldn't tell me and she said it had to be her manager. It was early evening when he called me back and he had no idea how much my trade in was worth. I gave him all the information I had given to Suziej. According to Auto Trader he was $5000 low and didn't seem interested in making a deal. I got the impression he didn't want to sell me the $99,000.00 vehicle and did nothing to earn my business. It was as if he couldn't care less. I went to a local dealer in Las Vegas who gave me full trade in value on my 2017 Ford Raptor and ordered me the same vehicle, matching Dave Smiths price. Dave Smith did nothing to earn my business. Saved me a round trip to Seattle, WA area and I got the same deal in Las Vegas. I feel bad for Suziej, who's manager cost her a $99,000 dollar sale. read more

Great car buying experience! Called Wednesday evening to get financing and a trade in estimate, and drove off the lot with a new vehicle less than 48 hours later. Thank you Jaylon! read more

Cannot recommend this dealership. Arrogant via email, prices way too high. I will not go 900 miles to get jerked around like a local dealership. check the "non recommended" reviews, they are almost all ONE star. Sounds like Yelp is biased. If they had an honest rating, it would be about 2 to 3 stars on yelp. read more

I do not wish my experience on anyone.I buy new trucks every year and thought that I would try Dave Smith. If I could cancel the deals I would but they hold you hostage with the non-refundable deposit. If this was a stand up dealership they would refund my deposits and let me purchase from a dealership that I would feel more comfortable with. They never advised me that after they have been funded I would have to wait over 3 weeks to get my trucks. read more