We chose this place because it allows dogs and it was close enough to where we were. Upon arriving…read morethe place had a smell of stale cigarettes and bleach, an upgrade from the mothball smell of another review. We checked in, everything seemed normal. Upon further inspection if the towels could talk, they would tell a story. The dried vomit outside of our room was a nice touch to add to the experience. The bed, and the pillows had live bed bugs. We saved one in a piece of toilet paper to show the property. We packed our belongings and checked out. I stopped at the front desk, informed them of our room number, we were leaving, and why. I showed the gentleman the live bed bug we found. His reaction wasn't the best, and no refund was offered. Booking.com tried to get us a refund, but the property refused to return their call. The property refused to communicate with me as well. Below is a picture of the live bed bug we presented the property and one I found on me when I returned home, which I obviously killed, after driving 5 hours in the pouring rain, at night through the Adirondack Park.

Stayed here before dropping our daughter off at camp. It looks like an older Holiday Inn Express…read morethat hasn't updated, so there's no newer amenities, but it's a perfectly serviceable hotel with clean beds, good showers, and a very friendly staff. The owners and the hotel housekeepers were all extremely pleasant. We had a dog-friendly room because we brought our boy, and there was nothing wrong with the room at all. We had a nice night here with no complaints. They offered breakfast the next morning and it was what you would find at a HI Express or something comparable. I agree that even though the hotel is smoke-free, you can tell that some people try to get away with it. Lazy. The weather was great, they could have gone outside.

Best place on the hill for early breakfast Great old school…read morehospitality The shop golden retriever is also a plus! Also has gear and parts along with gold beer go to spot on the hill for sure

Been going here for many years, should change the name to Fort Flat Rock. The parking lot is all…read moreroped off and funneled into one entry point as if it were a military installation. The drinks are served in small 7 oz plastic cups, and the ownership's attitude is a roll of the dice on whether they're in a good mood or not and will be polite. Place has been for sale for years and it's understandable why. Hoping there is a turn around if someone else would take over.

Super friendly service! One of the happiest staff I have seen in my travels...from the front desk…read moreto the breakfast attendant. We had two rooms and both were clean and comfortable. More than enough plugs for our laptops and phones. Clean towels and comfortable beds! The breakfast was your typical free continental breakfast but the food was hot and fresh. The bacon was crisp and very good! Our rate was very fair and while the hotel was busy, we didn't hear a lot of excess noise. Would definitely stay here again!

Acceptable Fairfield. Friendly staff. Older building but maintained relatively well. Clean…read moreroom. Edible breakfast. Plenty of free parking. Gets job done in area.

Ugggg the horror of hotel pillows here, but good room, decent beds, not a fan anymore of the tub…read moreshower but it was clean. No free breakfast here but they do have a restaurant & bar, small gym, pool too, plenty of parking.

We had an absolutely amazing stay at this hotel and we will be returning!!…read moreIf you're looking for a place to stay in Watertown or the surrounding area this is it. We had dinner and Mike was our server and he was absolutely amazing. His customer service was top-notch, the staff spilt a plate for us exactly as needed. They just paid attention to detail. Brittany and Monica at the front desk are fantastic. I spoke to Brittany prior to my stay and she was great. I cannot thank the team enough for a wonderful stay. We cant wait to return.

l booked this hotel for a lacrosse tournament in Sackets Harbor and picked it because of the team…read morerate, indoor pool, and complimentary hot breakfast, which are all huge wins when you're traveling with kids. The location was super convenient, with plenty of nearby restaurants (Chick-fil-A, Olive Garden, Red Robin, Tully's, and more) plus Target, Walmart, and other shopping just minutes away. What really stood out, though, was the staff. They were genuinely some of the friendliest hotel employees I've come across. They happily shared local dinner and ice cream recommendations and somehow kept smiling while cleaning up waffle batter explosions left behind by a swarm of hungry lacrosse kids in the morning. The fitness center was on the smaller side, but it had everything I needed for a solid workout. Overall, this was a comfortable, convenient stay with exceptional customer service. I'd stay here again if back in the area.

NICE PLACE TO STAY IN WATERTOWN, NEW YORK…read more========================================= Note to myself to always confirm hotel reservations, especially when my husband makes them. We arrived Thursday, November around 5:00 p.m. and we were supposed to meet a group for dinner. They had no record of our Expedia reservation and said that our reservation had been cancelled. This was not the case as my husband just changed it to add one day at the beginning and taking off one day at the end. After sitting in the lobby for about thirty minutes they let us check in until everything got ironed out with Expedia. The room was nice and quiet and the bed was very comfortable. It helps having free breakfast and coffee all day long too. I'd definitely stay there again.

Very nice people Very clean…read more I could stay longer if you have a senior citizen discount Also apartments

Very nice and clean motel. We stayed 1 night when we…read moreattended a race nearby. The room is clean. The bed is big. Microwave, big fridge . Tv. A table . 2 sinks. The lighting outside is really nice to look at! Should have taken a picture. Affordable also.

My fiance and I were in town for the first time visiting friends in the area and they got us a room…read moreat the Harbor Hotel. The location was very convenient to the town, walkable to all the restaurants and shops. Our room was very comfortable and spacious, and the bed and pillows were SO comfy. We also had a nice view of the water and boats from the room, which was a bonus. However, the balcony hadn't been cleaned off in a while as there were lots of bugs and cobwebs. The hotel also offers Starbucks coffee on each floor every morning! The breakfast on the patio was good, but the service was a little slow. We also enjoyed happy hour on the patio one night though --the crab dip was delicious, and the espresso martini was excellent. A couple of things to know before your stay: there aren't complimentary bottled waters in the room, but the front desk is happy to provide them if you ask. The hotel also doesn't have a late-night market or convenience area for drinks and snacks, which would have been nice. Overall, we really enjoyed our stay and would definitely recommend The Harbour Hotel for anyone visiting Clayton.

This hotel is really nice…read more Been here a few times and returned under their special winter pkg. Occupancy was low. Room was clean. Restaurant was excellent. Breakfast food and service excellent. Large portions. Starbucks coffee free, front desk in morning fantastic. Makes no sense, you can bring free coffee into Restaurant but if you order it with breakfast, $5.00. Front desk, Jacob evening fantastic. Some daytime staff at desk unfriendly and so, so. Shower, no cold water in couple rooms, some only hot water. Still overall recommended. Nice pool and hottub. Large event space and easy parking. Ps Robes are very nice and worth $75. If you need one.

This inn is adorable- the room we were in was lovely, beautifully decorated and the bathroom was…read morelarge and updated. our room was white with crown molding and such nice touches. we had two queen size beds and the room was large. The room itself didn't have a fridge or a coffee pot, but right outside of our room was an area with coffee, ice, refrigerator, toaster, bagels, breads, yogurt and more. The location of this Inn was super close to restaurants and the Harbor(right in front of the Harbor), Sackets Harbor village is lovely also! I would definitely stay there again. It is located on Lake Ontario. Highly recommend!

A few months ago my husband and I booked this Inn to celebrate our anniversary and went with the…read moreanniversary package. We weren't expecting an incredible experience but we certainly got one! Judy was wonderful managing our reservation and warmly greeted us when we arrived. I like the concept of boutique hotels but sometimes find they can be too cramped or stuffy, not the Harbor House Inn. It's intimate but rooms are spacious so you feel like you can breathe. The room was absolutely amazing, farmhouse chic with a splash of coastal aesthetic. The soaking tub was to die for! The bed was very comfy. All the staff were friendly. Our room had a partial view of the lake, was a welcome surprise. The hotel is right in the center of town, perfect walking location to the battlefield, shops and eateries. All we wanted was a night away from the little ones but Harbor House Inn delivered a sweet experience. Highly recommend and will definitely return. It was worth the money spent!