In my 45 years of buying, wearing and selling high end men's shoes, Jack is the most expertly…read moreskilled shoe repair craftsman that I've experienced. His work far exceeds many of the actual shoe manufacturers' standards. I've brought shoes to him and he's pointed out the sub-par, inferior materials that are in Allen Edmonds and Alden of New England and actually replaced them with real leather and better grades of soles and heel stacks, etc. He's even willing to customize shoes by replacing eyelets with different colors. There's no job that he wasn't equipped to handle. Jack stays up to date with information regarding his peers nationwide and the innovative work that they too are performing. We're lucky to have Jack in the area!!!

Everything, he promised to do he delivered on . He basically…read morerebuilted my favorite boots,I was Amazing with the outcome. He is honest to a fault and his prices are as well.

Felix shoe repair is epic I'm very pleased with this service and would highly recommendread more

When I buy a new pair of shoes, I like to have them stretched (a half size) and waxed and shined…read more Now, the last time I had this service performed, a cobbler charged me $35, and the shine was nothing to write home about. So I decided to check other options. Two friends of ours told me to go here when I told them of my conundrum. Felix cheerfully took a pair of new Florsheims, and in a day, they were sized, comfortable, and shined with a good measure of wax (good for touch-ups). He only charged $10. I tipped him $5 -- and I still saved $20 over the cost charged by the other guy. On my next visit, I gave him a pair of $700 Italian loafers for the same treatment, and also gave him a well-used pair of light loafers that had a gap in the sole. He offered to fix the old loafers, but showed me a hole that he said would probably re-emerge because they'd been stretched too much. It was with a pang that I threw them away. I handed him ten dollars and told him I'm glad he didn't waste his time, or my money. Oh, the expensive loafers came out really, really nicely. Next up are a pair of winter boots from Ralph Lauren that need some saddle soap before I put 'em away for next year. Go here (the door's always locked so you must ring the bell). Your feet will thank you!

Went in to get my Valentino's heels repaired. Owner did a great job in two days! Couldn't have…read morebeen happier with my service. He def knows what he's doing!

Great service and a job well done on both my purse and shoe repairs. Highly recommend!read more

John knows the shoe business and is an expert for sure…read more Great work on shoes and canvas repairing too. John has always done what he says and on time.

He definitely knows what he's doing amazing job done he's old so he's not as fast but perfectly…read moregood job on my boots and sneakers also reduced a couple of my

Excellent work! Paul is extremely detailed-oriented & takes pride in his work. His craft expands…read moreover a variety of shoe repairs. Whatever you need fixing, he can probably do. Excellent prices & the turn around time is quick. Definitely the best I've been too in the area.

I had an excellant, old country/old school cobbler I used for 43 years, Nick's Shoe Repair in…read moreManchester. Nick was a great cobbler, and an even better human being. Nick passed away in 2017. A friend recommended Paul's Shoe Repair because I need a good shop repair person like I need a good hairdresser. I have only taken one pair of shoes to Paul's but I am very pleased with the quality of his craftmanship on my boots! Parking is an issue but Paul's work is outstanding and his pricing was reasonable. He is now my cobbler of choice!!

I can't say enough good things about Shoe Smith in Willimantic…read more I originally purchased a pair of HOKA Challenger 7s after they took the time to evaluate my feet with their scanning equipment and listened carefully to my orthopedic history, including a knee replacement and an ankle fusion. Their recommendation was spot on. I wore those shoes on a full day walking all over New York City, and they were the most comfortable walking shoes I've ever owned. I was completely pain-free. Unfortunately, the shoes developed a manufacturing defect after only a week. I brought them back expecting an exchange for the same model. Instead, they stood behind the product and upgraded me to a pair of HOKA Bondi 9s at no additional cost. That level of customer service is becoming increasingly rare. They treated me with kindness, professionalism, and genuine concern for making sure I left with a shoe that was right for me. If you're thinking about buying shoes, skip the big-box stores and support this local business. The personalized fitting, expert advice, and outstanding service are worth every penny. They've earned a customer for life.

I've always been very satisfied with their repairs. They carry excellent shoes for every need…read more They also have many sales for people like me who are on a limited income. They are the only shoe repair business in the state that I am aware of and it reminds me of the past when shoes were of the best quality and we always brought our shoes and other leather goods to be repaired, not cheap shoes thrown out and have to buy another pair of much less quality. I would recommend them to anyone and especially to those with special foot needs.

This is a great shop because of the owners! The quality of the work exceeded my expectations and…read morethe price is very good! I recommend that you try this place.

Mr fazio did an amazing job re-healing three pairs of shoes. I'm very happy with the boots…read moreespecially. Highly recommended.

My husband has a pair of shoes that he loves and they have seen better days. I took them to…read moreanother shoe repair, and he wanted to charge me an insane amount of money. I took them to Hakky, they were less than half the price done in 2 days and they are fantastic. I have had shoes done here before, but these are by the far the best. I 100% recommend them to anyone The man who works there is so lovely as well!

This man is a genius. He has a long history in making shoes in his native S. Korea and can do…read moreanything you need. I brought a pair of expensive suede heels to him where my dog had eaten the suede off the heel and chewed the back up - he was able to use a piece of fabric I had to replace the heel and fix the other tears in one day! They are perfect now. I am so happy to know there is such a professional shoe repair person in the area - and he is at the entrance to Westfarms Mall open until 9 pm. What more could one ask for?