Horrible customer service. Been working from home for 2 days so these guys can come pick up their rental. I've literally been chasing them for 3 days because of the pending snowstorm. So they don't need to drudge through snow to get back from my rear yard. Two full days I've been committed for them to pick up. No show. No call It's simple folks: commit to a date and show up. Been waiting for u to pick up since August. It's November! This is the epitome of how not to service your customers. Hey Dave, get your $hit together (pun intended) #sorrynotsorry read more

I've called a bunch of times about this toilet at Deerfield park and Manchester they don't seem to care so I figured I'd just show you a picture of it. I guess I'm not alone with these bad comments read more

Dave's Septic Service - Deerfeld park in Manchester - Septic Services Near Me - Manchester, New Hampshire

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I called up Dave's Septic on Tuesday for an emergency appointment. They came out around 3 pm and indicated they could not find my tank (I left a marker and said it was on the upper right of my driveway). They left a note that the ground was hard and frozen (but it wasn't...the frozen they were indicating was on the left side which is not where the tank is). The ground was so not frozen the tank left an outline in the snow of bare ground. I called again on Wednesday. They said they would be out with a probe on Friday. They quoted me prices for this probe service. I called first thing Friday morning to confirm the appt. and they said they now would not come out because the ground was hard and frozen. I explained I could see the outline of the tank which had melted new snow. They insisted it was under the snow pile. Refused to listen. Refused to actually confirm the appointment. Refused to confirm the probe conversation ever happened even though I could quote them their own prices. Called up an alternate septic firm They came out in two hours. Found the tank EXACTLY where I left the marker. I wasn't even off by an inch. Had no problem digging 12 inches down on a 20 degree day because the ground over the tank was completely thawed. Drained it, then the owner came out 30 minutes later to make sure I was all set. Avoid Dave's Septic at all costs. Very lazy. Very rude. The zero stars in the other reviews are very, very accurate. read more

On 8/14/20, I booked on line to have our septic emptied. Dave's is now part of Russell Reid in NJ. I chose the earliest date available which was 8/21. My credit card was charged the $295 on the date I booked it. On 8/17, I received a voice mail stating that they would be in our area on 8/20 and to it that day instead of 8/21. By mid-afternoon on 8/20, they hadn't showed up so I called to see if they were still coming. They told me that they didn't have any info on me after I gave them my address and my cell and home phone #'s even though they had charged my credit card a week before and had left a voice mail on 8/17. They put me on hold while they checked further and after ~ 5 minutes I got cutoff. This happened twice. I finally got thru and now they said that I was next on the list and the truck was ~ 20 to 30 minutes away and they would call to let me know they were on the way. They never showed or called. I called the next morning on 8/21 and it was like the previous day, no record of me having an appointment and got cutoff twice again. Finally got thru and they said that they'd be here on that day. By mid-afternoon, they hadn't showed up. I called again and the said I was on schedule for that day and they'd check and get back to me. No call back, so I called again. They told me that they had called Dave's Dispatcher and were told the "the driver called in the morning that he wouldn't be in". They now told me that they would be here guaranteed in the morning of 8/24. They didn't make it that morning. Early in the afternoon. I called my credit card company on the procedure to stop the payment but it had been already paid. About 1:30 pm, I was dialing Russell Reid to see what had happened and the truck pulled into my driveway and that same time. I've always used Dave's previously but not since the got bought by Russell Reid. In talking to my neighbor who got theirs done a month ago by Felix Septic Service. They paid $30 less and they showed up on the day they said they would. Not ever going to use Russell Reid / Dave's again. read more

Our Beach club uses Dave's. They are supposed to clean it once a week but they only come every two weeks and even then we have to call to remind them. Really unappetizing for families and kids to keep using such unsanitary facilities. read more

We used Dave's Septic Service last fall to pump out our septic, and were very unhappy with the result. We scheduled the appointment out a week so we could be the first stop of the day. We explained to the manager that we had just had the driveway put in a year ago, and wanted to lessen the load on the pavement. Not only did the driver not show up for our 8 a.m. appointment, but arrived at noon without any explanation and with a full load on the truck. When he attempted to back up our driveway, he drove about 2 feet into the yard for about 20 feet. When he finally got the truck back on the pavement, he fractured the pavement and broke it down for about 10 feet. He also took out a sprinkler head that will have to be fixed in the spring. We talked to the manager who came out to survey the damage. He told us the company would take care of it and would offer compensation. By this time we had filled the rut in with dirt, and what remained to be fixed was the pavement and sprinkler head. Since then, emails and phone calls have gone unreturned. It's been months now, with no resolution. I would definitely not recommend this company. Obviously they don't care about the customer, and have no compulsion about leaving the homeowner holding the bag. read more

Dave's Septic Service - Damaged yard, sprinkler head & driveway - Septic Services Near Me - Manchester, New Hampshire

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ZERO WOULD BE TOO HIGH!!!! We were last at our camp on Monday, June 26. I called on Tuesday, June 27 to find out which day was the regular cleaning day. We intended to be on vacation the week of the 4th and I wanted to be sure we left access for the truck. As it turned out, we did not get here for our vacation. We have not been here since Monday, June 26. When we arrived this evening, the same pile of shit (though rather decomposed) that had been there when we left was STILL there. As you can well imagine I AM NOT A SATISFIED CUSTOMER!!!! read more

We had overflowing toilets at our wedding. Dave's got purchased by United a few weeks before our wedding. No one reached out to us to tell us about the change so I had to track down the new contact information. When they arrived a few days before the wedding to drop off the trailer (we had one of the nice 16' trailers for our outdoor wedding), the man said he had brought it directly from another event and needed to clean it before I could look at it. Since there was a lot going on, I didn't think much of it. Fast-forward to our reception - the men's room started backing up and draining sewage into the trailer. Our 100 guests didn't have a bathroom to use. We called United about the emergency and they refused to come out - since it was late. My poor bridesmaids had to redirect people to our private facilities during the reception. United eventually refunded me in full - but the terrible experience on my wedding day remains. read more

Rented 3 executive units for a wedding. Arrived dirty and had to clean all units the morning of my wedding. Happy times! Also as an FYI if you are having a night event the port o potties had no lights. I would not recommend this company. read more

Unlike the other negative reviews, I had a very pleasant interaction with Dave's Septic Service. I had a Septic pump issue in my new house and Dave's Septic was flexible, courteous and accommodating in terms of a Saturday pump out. The GM at Dave's Tim Howe's was very gracious when I called him with an issue and promptly followed up with me. I had to use them 3 times over a 4 week period and I got the same excellent service each time. I would use them again. read more

I would give them 10 stars if I could! We used Dave's for our wedding last weekend and they beyond exceeded our expectations. The toilet trailer was a perfect way to ensure our guests were comfortable (all 220 of them...) and an outdoor wedding in NH. They were clean, air conditioned, with flush toilets and individual stalls. Everyone we talked with at Dave's was extremely professional, the delivery and pick up were prompt and right at the scheduled time. I would recommend this company to anyone who falls within their radius and is planning a large outdoor wedding. They were a dream to work with and the product is worth shelling out the extra $$ from a normal port-o-potty. Your guests will certainly appreciate it! read more

My experience with the office staff made me decide to cancel my scheduled service and call A-bee septic instead. When I cancelled they never asked why or if I would like to reschedule. I assume they just don't care. -Mick from Merrimack read more

I've been using Dave's Septic for port-a-potty rentals since 2015 and each year the service gets worse. This past weekend was the final straw for this company. They were supposed to be delivered before noon on Friday and arrived at 5:15 PM. One of the units had a broken door which wasn't discovered till the next morning along so it was marginal useable. I called on Saturday to have them replace and it is now Tuesday morning and I'm still waiting for a call back. read more

Called up a month ahead of schedule to plan a septic pumping. I wanted it done first thing in the morning on a day I already had off of work (Friday) and they told me they couldn't do it for a month at the time I requested. Not a problem, I was in no rush, this was for maintenance only, and since we had only owned the house for 6 months, I wanted to be there for the pumping and see what the tech had to say about our system. I shoveled out the covers of the tanks the night before the appt since they would be arriving between 7 and 8 the next morning. I waited around for an hour and finally got a call around 8:15 that BOTH of their trucks broke down and wouldn't be able to make it. I was annoyed and found that hard to believe, but I was understanding since stuff happens. I rescheduled for another two weeks out (Friday I had off) for the first appointment again and asked for some sort of compensation. The head of billing said she would absolutely provide a return phone call with the details of compensation and confirm the appointment. I ended up having to call THEM back 2 days before the appointment to confirm. Head of billing gave me some attitude when I asked about compensation, and said all she could do was waive the 5% finance charge (i.e. about $10...gee thanks). When I asked for anything else they could do, she said that was it, so I canceled my appt. I'll never use recommend them to anyone else. read more

Zero not an option so one star. Had an ok experience with party porta potties last year so called to have tank pumped. Two tries both guys unprepared and annoyed they would have to dig. Second trip and despite assurances first time if they couldn't find despite us having site map they would use electronic gadget they flushed they didn't have it. After arguing with my wife about where it was both times and how it wasn't installed correctly they left with no offer of a solution. Four year old system approved by state!!! Very misogynistic and zero customer service. Find another company. read more

Would leave 0 stars if it were an option. Hired to pump our septic system. Arrived home after the pumping to discover sludge spilled all over our driveway. Spent hours the next day cleaning up the mess left by Dave's. never again! read more

Two septic sys.for 2 homes on one residential property were serv'd on 9/10/18. I recv'd the invoices on 9/12/18. The tank on the 1st. property, over 30 yrs. old contained 1,000 gal. The second sys. for a home 6 yrs. old was supposedly drained of 2,000 gallons. That's strange because it's a 1500 gal. tank!!!! The bill also stated that "all types of various items were flushed from the system" and it is in poor condition.That's an absolute lie and when Dave's was questioned and we requested that we speak with the 2 individuals who did the job the rude woman informed us that the 2 guys wouldn't remember the job. Two homes on 1 driveway,100 ft.apart 2 days prior. Love it when someone tries to insult your intelligence!!! Paid $200.00 to the construction co. who built the system.All is in proper working order. The 1st. inv. has been paid. The second which is nothing short of unethical fraud will not be paid and after 30 plus yrs. Dave's has lost my business. PLEASE, TAKE ME TO COURT ON THIS MATTER, I DARE YOU!!! read more

While I have not used Daves for a service, one of the drivers is very rude! On Saturday I was on South Willow St and realized I was in the wrong lane to turn on to the highway. When traffic started moving I put on my directional to get in front of their truck, waited for a gap so I could get over. After doing so I looked in my rear view mirror and the driver was giving me the finger!!! What ever happened to just helping someone out? As for me I would not call Dave's Septic service for anything! read more

One of the worst customer service experiences I have had. I would not recommend this organization to anyone. I dealt with Kim who clearly forgot she is part of a business that relies on customer service as well as the product they provide. Blatantly disrespectful, this company is the quality of the products they remove. read more

Schedule to pump septic preparatory to selling our house. That day they called and left a message that they were rescheduling for one week later because they had emergencies. No apology or no consideration offered. Could not get us in next day. Will not use again. read more

Like a previous reviewer stated, I would have left zero if that were possible. These people NEVER picked up the unit after our event. After more than a week, it is currently still festering on the property no matter how many times I call them to request that they pick it up. I am going to lose my $400 security deposit because the other guests renting this property have had to work around an unsightly and smelly porta-potty that was left behind. Imagine getting married and having an old smelly porta potty on the property that your guests had to deal with? It is DISGUSTING and UNPROFESSIONAL. DO NOT work with this company it will not go well read more

ZERO STARS! I rented a portable Toliet for 1day, it sat in my yard for over 3 weeks before they came to pick it up. We were not home when they picked it up, when I got home and went out side, my $700.00 patio furniture was tossed to the side broken. Who ever picked it up just threw it out of there way. Awful service!!! NEVER AGAIN! read more

I called Dave's Septic Service on a Sunday @ 2:30 pm as I was experiencing a serious backup with my septic system into the house. The answering service said someone would contact me shortly. I called back at 5:00 pm because I had not received a call yet. I shut all the water down in my house as I waited for Dave's to return my EMERGENCY call. At 7:45 a.m. the NEXT day a woman finally returned my call. I explained what was happening. She asked if there was a path shoveled from the driveway to the back of the house so her "men" could check out the situation. I told her I had shoveled a path from the cellar door to the tank site but not from the front of my house to the backyard. I told her my snow banks were 6 feet high and iced. There was no way I could shovel them however I would be happy to carry their hose through the snow for the servicemen. She said Dave's would not have their men walk through the snow to service/check out my tank. I told her they could walk through my house to check out the situation first. Then she asked me if I had any men I could call to help me shovel!!! Are you serious, Lady??? End of conversation I called Keith Garside Septic Systems at the suggestion of a friend. Keith was there in 2 hours and corrected the situation without having to pump out my tank. Simple, clean and quick!! I wish I had their contact info on Sunday!! I would NEVER call Dave's Septic System again. They were rude, unprofessional and left me in the dark. I didn't want to give them any stars however this site didn't allow to leave the star box blank.. Donna Manchester NH read more

We rented 4 units for our daughter's wedding. After 1 or 2 flushes none of them were working! When we called for assistance, we received no response until 2 hours later. When they did respond, they gave us a number for an on call person who never contacted us. We will not use their services again, and neither will any of the 175 people that were at the wedding. read more

Absolutely disgusting!!!! I had a porta potty for two and a half weeks, they cleaned it ONCE!!! ONLY After I had to call, not once but 5 times the first week. two times after the second week, no show again, so I cancelled and called another service. read more