We bought a Whirlpool refrigerator in April of this year ( 3months ago). Through no one's fault the appliance was lemon and this was confirmed by the Dave's Appliance technician that came out. We are now trying to simply replace what we have or get a new one and we will pay the difference- it is still under warranty, and we assumed Daves Appliance would stand by what they sell. They refuse to remove the refrigerator, refuse to replace the broken unit even though we are willing to pay the difference for a new one and have since stopped returning our calls. They claim this is the responsibility of Whirlpool and they will not get involved. We have called other appliance places on the island to see if this was the case and not one of them said this was the case as they would stand behind a product they sold. Dishonest company read more

I bought a refrigerator from them. They tried to install the wrong icemaker. When they came to install the correct icemaker after the technician left water leaked all over my floor. I had to call my own plumber and pay them to fix the problem. Worst service ever read more

I have always purchased and serviced appliances from Dave's Appliance Shop but never again. I called regarding my oven which needed a new fan. I had model number, serial number, etc. and when repair man came I was charged $95.00 for an estimate (which would not go towards repair) to be told I needed a new fan! On top of it, the service tech did not have a mask on and looked surprised or annoyed when I asked him to wear one. I was wearing one. Needless to day I will never use or recommend them in the future. read more

We had a GE Profile fridge malfunction right at the start of our rental season. These were the only guys who could get to it the next day. Others expected us to wait a week! They showed on time, diagnosed and ordered the parts. They installed and finished the repair on a Sunday with zero impact on our tenants. Now my "go to" appliance company! read more

Avoid at all cost. Have used Dave's for the last 30 years. Never a problem until now. Ordered a freezer, was told 2 days. When nothing happened WE called to find out it hadn't come in. We were told it would arrive the following week. We made other arrangements. When we tried to call and cancel they were not open or accepting phone calls over the weekend. Finally got through on Monday to cancel and "Wait for it"..... like a child we were hung up on. NEVER AGAIN. read more

AVOID at all costs!!! I have never in my life experienced such incompetence, snippiness, self-righteousness and lack of customer service as I have at Dave's Appliance. They acted like we wronged them instead of the other way around. We are our family's third generation on the island to use Dave's...but we never will again. We purchased a basic refrigerator to go into our rental house and made very clear arrangements to have it delivered and installed. Instead of doing what we arranged, they instead went to the house we live in, removed the relatively new French door refrigerator we had, and installed the basic...and by the way, NON-WORKING refrigerator. They ruined our carpet and walls along the way and we had to throw out every bit of food we had since the refrigerator wasn't working. When we called Dave's, they didn't respond, didn't return phone calls and clearly didn't care. I finally paid them a personal visit...they said our French door refrigerator was long gone (I'm sure in some employees house!) and all they did was offer us a small discount to buy a replacement French door refrigerator. It got to the point that we had to go to the police to file a stolen refrigerator report! The police advised us that I (the female) shouldn't talk to the owner of Dave's because he was abusive. Dave's treated us like WE committed the crime! In the meantime, we still had no working refrigerator in either house. It was only through the intervention of the police that Dave's finally provided a replacement French door refrigerator. And we still got billed for the broken refrigerator, which they never replaced at the rental house. Considering taking them to small claims court. Go anywhere but here!!! read more

I ordered a Clothes washer. I was told it would arrive from The warehouse In 7-10 days. 2 weeks go by nothing. I was advised By Dave's to select another model in stock (more money of course) and that could be delivered after the weekend. I agreed and chose the following Friday for delivery. I received a call from Dave's Thursday morning telling me the washer wasn't available. Although this experience didn't cost me any $, they are totally misleading and apathetic. Avoid doing business here. read more

Over the years I purchased many appliances here. No longer. After my wife called about our three year old washer repair owner walked in and said it was a reset issue. Took all of 10 seconds she then mentioned drier noise which he said was nothing and left. $150.00 latter for 15 seconds of nothing is hardly great customer care. After calling and explaining I was told to bad. Forget this place read more

Total thrives. Do not use these people. They take your cc prior to coming out and then charge triple what they estimated. Worse yet, when I turned on the appliance that I was charged $550 to repair, it blew up. They will not call me back to discuss fixing the problem. read more

Great customer service, prices were comparable to box stores, service techs are knowledgeable and friendly! Would recommend this place to all my friends!! read more

I have used Dave's several times when I needed an appliance replacement or an AC replacement. When I was not in the area, I called and they delivered and installed both for me and saved the day for my tenants read more

I read the reviews today on this website and I am very surprised by the critical reviews about Dave's.. I think Dave's is awesome! Our old fridge died. I called Dave's because I really want to support local businesses on LBI. I worked with Christine. She is a pleasure to work with. I found the website tough to use but Christine helped us evaluate various replacement products. We bought a new fridge and Dave's installed our LG while we were at our permanent residence in VA. No issues. This week we visited our vacation home and found the ice maker did not work. Christine set up a repair appointment. The repairman arrived and could not figure out how to get it working. The LG product line is a new product for Dave's. He said he would come back on Friday after researching the issue and contacting LG tech support. Ten minutes later, he knocked on the door, came in and told me that LG suggested he reset the ice maker by pressing a a small hidden button. The manual does not mention the process or the button! Alas, the ice maker now works. Great service! A wonderful repairman took the initiative to solve the problem without delay. Who could ssk for more! Dave's provided all our appliances when we built our house 13 years ago. The products are great! read more

Do Not Deal With This Outfit! Bought a GE frig from these people a year ago, still under warranty. Refrigerator failed two weeks ago so they needed to order a part. Two weeks later, still no feedback so finally called them and they said the part "just came in" and would be by tomorrow to install. Lousy followthrough! read more

Stay away! I bought a dishwasher from these guys and had no end to my troubles. They had to return three times to install it correctly. The first time they installed it, the water wasn't connected. They came back to connect the water and I got a call from a friend who was at my house repairing another item - there was water pouring out of my house. They came back, and had to install the item two more times before they got it right. The repair people were gruff, made excuses, and I never got an apology from any representative of the company for all of this trouble. Probably the worse company I've run across in many many years. I can't believe how much of a disconnect there is between the philosophy on their web page and how they actually treat their customers. read more

I wish I had read reviews before using these people. Terrible doesn't begin to describe it. As far as I'm concerned, they're thieves. I called them to fix my LG refrigerator which was icing up. I had a bad feeling when I made the appointment because the woman was extremely rude, wanted my credit card information, and told me I needed to call THEM the morning of my scheduled appt to find out what time they would be arriving. What kind of company doesn't give you the courtesy of a phone call. They're not that busy!!!! The repair man gave me an attitude when he asked why I hadn't unplugged my fridge the day before. I had specifically called the day before my appt and left a message asking if there was anything I needed to do. No return call. He told me I needed a damper motor. Then used a heat gun to remove the ice and replaced the damper motor. Charged me $205. The next day I started getting an error code, so I called them. He came back and told me I needed a new main board and thermostat. I called LG who sent their own tech out to look. The repair man from Dave's is not licensed to work on LG appliances. Using the heat gun on my fridge melted a part called the controller AND he cracked the fridge using an ice pick to remove the ice instead of letting the fridge defrost on its on. I called Dave's and the woman on the phone could not have been ruder. The manager called me back and she was going to speak with the owner. Needless to say I never received a return call. Contacting the Better Business Bureau. These people should be ashamed of themselves. Never going here or the Pottary Barge they they purchased. Sadly I used to like it there. read more

Never buy from this company if you expect your appliance to ever need warranty servicing or replacement. Dishwasher never worked from first week and one year and 6 service calls later it is still not repaired. They do not communicate with feedback or action plan and manufacturer claims they are not following proper repair procedures. Give them 0 stars and run to any other appliance dealer. read more

I have heard one horrible complaint after another! From new homeowners to remodels there hasn't been a whole lot of nice things from manager responses to not so busy salespersons. Most are saying go over the bridge before using this place for appliances. read more

Our dryer broke the first week in August. Dave's repairman stated we needed a new motor. New motor ordered and installed on August 15th, but it was the wrong motor! August 16th another motor was ordered. When I called Dave's appliance on August 24th, the receptionist said they called us to say the motor was in. Despite the receptionist's assertion that a call was made, neither my husband or I received the call or a voicemail message stating that the motor arrived. I learned the motor came since I was calling Dave's Appliance daily after loosing faith in them. (Unfortunately, my husband had not consulted Yelp and all the negative reviews before calling Dave's. I wish he had and we would have avoided much aggravation!) The receptionist scheduled the new motor to be installed two days later, on Friday August 26th. We were told to call that morning to determine the installation time. Friday morning my husband called at 9 AM and was instructed to call back in 15 minutes. He called at 9:15 AM and was told the repairman would arrive between 11 AM and 1 PM. No one showed. My husband began calling Dave's at 1:30 PM to ask if the repairman would be coming. No one answered. He received a recording stating they were assisting other customers. He continued calling; after a dozen attempts he gave up hope and effort. He left a message cancelling the service call and I emailed confirming the cancellation. On August 30th we noticed an unauthorized $35.88 charge from Dave's appliance, which might be a restocking fee for the motor. They had our charge card information as a result of an earlier repair completed the month prior. As a result, we cancelled our credit card and are disputing the $35.88 charge. If I could give no stars, I would for horrible service and unauthorized credit card billing. We have since called Anchor Appliance and are much happier! read more

Dave's eventually made things right, and I thank them for that They do need to have more systems' in place, so their customers are not left waiting to see what their response will be to the problem read more

I have been doing business with Dave's for over 20 years. The first time I purchased from them was on Memorial Day weekend way back, They were slammed ! Regardless we got a new stove and grill delivered the next day. Recently, I Came down to spend a long weekend at the house on Wednesday night, only to find out that the Fridge had quit working. I went to Lowes and Home Depot first thing in the morning to get a feeling for my options as far as price and availability. Home Depot and Lowes had Nothing, Apparently because of Covid, they were out, no scratch and dent, nothing. I wasn't looking to buy from them anyway, but good to know comparision regardless. I went to Dave's Promptly at 9:00 am when they opened. I walked out of there at 9:05 with a promise to deliver the next day. Their Delivery Guys are Fantastic. !! While they were there they remembered all they went through to deliver the Upstairs apartment type Washer & Dryer. These guys are great all around, From Delivery Men with 20 years experience to the friendly prompt service from the store. I will always shop Dave's for my. needs "Down the. Shore" ..... read more

I have to say when I went into the store I was treated quite well. The staff was informative and helpful and VERY pleasant. I called and ordered an oven and asked to be an early delivery since I would be leaving town that day. I was told I would be the first stop @ 8:30am. I called ALL DAY LONG asking for some information since I was anxious about leaving that day. Each time I was basically brushed off and given no information. I later found out that they KNEW at 8:30AM THE TRUCK WAS NOT GOING TO ARRIVE UNTIL 2PM which meant I effectively sat for 7.5 hours in the house waiting. The delivery arrived at just before 4pm. I never received one call or was treated with anything but a dismissive attitude ("We have other customers waiting also") I would NEVER buy from them again. EVER read more

First off stay away from Dave's Appliances! My husband and I recently purchased an appliance package from Dave's. They had someone come out to take a look at whether we should get a microwave above the oven we purchased. The man came to our house.We are reversed living which they saw for themselves. They quoted us a price for appliances and installation. The day of the installation they said they were going to have to call a crane in. We don't know anything about installation so we left it up to them. We get our bill and we were charged 213.25. Ok,so my husband goes into the store to inquire about that. We weren't told that would be extra. Again we are not appliance installers! The conversation ended with the guy telling my husband installation and cranes are two separate things. Then says to my husband "what are you stupid?" He's a CPA so not exactly a nitwit. You are the one that is very stupid. I'm a local resident who happens to work in a local business. Many people ask me about where to go for various services. Dave's Appliances will be the place I will tell people to avoid at all costs! We try to keep business on the island where we live. No wonder people go to Home Depot and Lowes. So disappointing! read more

Poor Customer service and NO response by Owner..waiting almost a year Delivery of a high end washer dryer, but their delivery team dropped off truck and still installed and did not tell us. When they agreed to replace the washer, it was defective...either the internal drain was broke, or broke on install. Dumped a full tub of water on the hardwood warping the floors, and finish. Would not replace it fixed. Said they'd fix the floors, and under mfg warrantee. but three letters sent certified..nothing from the Owner - joe Uzzolino. Mike C at the Cottages still waiting... read more

Would not recommend an appliance purchase from Dave's for they are not responsive to resolving purchase issues nor does management address or return numerous calls. Purchased a $1500 wine cooler in April which has never worked. Two service calls later the unit still does not work. Management/owner has yet to address this situation or resolve by replacing this defective product after numerous non return phone calls. In terms of customer service there isn't any. Terrible experience. Will never purchase another appliance from Dave's read more

New owners - horrible quality and customer service. We bought a mini fridge that has not worked since we purchased it. The repairman has failed to fixed it after several attempts. We were assured by the repairman that all of the repairs were covered under the warranty. However, I recently found a $250 charge on our credit card from Dave's that we never received a bill for and we never authorized. I have called 7 times over a two day period and they continuously fail to return my call. The receptionist did tell me that they were very busy, could not "force" anyone to call me back, and when I said that after 25 year we will not be working with them, she told me it didn't matter because they were still very busy. Please read this and take your business elsewhere. read more

During repair to a stackable washer dryer purchased from Daves, the repair person said the pan under the unit was cracked. They could order one and replace it. I agreed. After a month with no word from them I called and was told they do not do that, and the repair person no longer works for them so there is nothing that can be done. I purchased from them to shop local. Never again! read more

Though the telephone number is listed, no one answers. Additionally, the hours listed for being opened are not accurate as our house is 150 feet away and I cannot reach anyone at the location by walking there either. I have a very simple request of the business owner. read more

Do not use Dave's for repairs. Terrible service. Rude staff. Made a sloppy mess of my house!! Repair of washer took 3 weeks to complete!!!

I had Dave's out for a repair on an ice maker, they looked at it for 10 minutes and mis-diagnosed it, then forgot about us for 2.5 months. They called to see if we still needed the repair and we said no (not even in residence anymore!) and then stuck a $80 charge on my Visa. I called to see if we could come to some agreement on it and was forgotten about again. I recalled and was told that was the service fee. BIG mistake since I am doing a reno on my house and putting in an entirely new kitchen.....Lowe's or HD will get those purchases now. read more

Don't even bother! I called for a service appointment for my washing machine on 8/20 and scheduled an appointment for 8/22. On 8/22 I was advised the technician called out sick and was reschedule for 8/23. The technician, during the 5 minute service call, determined I needed two new valves and said he would order them. I received a call the next day, when the parts came in, and scheduled the appointment for 8/30. I received a call on 8/29 that the technician would not be in on 8/30 and was rescheduled for 8/31. My appointment slot was 11am - 1pm. At 1:30pm, when no one had arrived, I called to follow up. I was told the tech got all the way to my front door and realized one of the parts was broken. Seriously? You had the parts for a week and no one looked at them until he was at my front door?! The part was to be returned and a replacement ordered. I called twice the following week to see if they part had come in and it had not. Today is two weeks since the part was apparently ordered and I haven't heard a word. As a new resident on LBI, and given the recommendation I received from my neighbor, I am incredibly disappointed. I will NEVER call Dave's again, nor will I ever purchase an appliance from them. I will, however, share my experience with every person who even considers doing business with them. read more