Respectful and competent; years of experience in all kinds of repairs and new. Cushions built…read morepretty fast and with good quality in our case.

They did a great job estimating and increasing the seat cushioning, picking up and delivering the…read morefinished product. I was very happy with all the service delivered and have already recommended them to others!

Owner, Sheressa, is very talented and creative! Large selection of fabrics and attention to detailread more

Sheressa did an absolutely amazing job reupholstering our antique chair. She recommended removing…read morethe old, worn, fragile springs in the seat and replacing with sturdier materials so our chair will be safe and usuable for years to come. I just love how she did the double piping trim. Sheressa is very knowledgeable about her craft and is a really great person to talk with. If you are looking for someone skilled in upholstery to trust your precious piece to, Sassafrassity is the place.

Kurt did an excellent job on our chaise and window seat cushions. Looking forward to doing more…read morebusiness with Kurt, have 2 chairs to bring to you next :). Very reasonable prices as well! The window seat cushions were a horrible 1960's pink (really worn and sun as well as water damaged) and the chaise which was my grandmother's was a rust color velvet that was quite worn out and had holes and rips. Kurt made new window seat cushions using my fabric to match my bolster pillows and reupholstered the chaise in a beautiful dragonfly blue velvet that goes much better with our interior.

Kurt did an amazing job on our chaise lounge and corrected some old design flaws as well. He also…read moredid our window seat covers as well and did as excellent of a job! Top notch quality, great communication, on schedule, no surprises, and competitive pricing. He's second to none and we'd recommend him to anybody!!! Thanks Kurt!

This guy was a pleasure to do business with. He gladly speaks to you in great detail about what to…read moreexpect (he did with me anyway). Everything that I had hoped for was delivered by him.

This place will quote you one price then you go to pick up product and he doubles the price he…read moreknows there is nothing you can do you have to get your product back.

I had such a great experience with this family-owned upholstery business. They truly take pride in…read moretheir work, and it shows in the quality and attention to detail. The craftsmanship is excellent, and the pricing honestly reflects the high level of work they provide. On top of that, they were incredibly nice, friendly, and easy to work with throughout the whole process. It's clear they care about their customers and their reputation. I would definitely recommend them to anyone looking for quality upholstery work done right.

We had them refurbish dining room seat cushions and they did a fabulous job. We would highly…read morerecommend them.

I made arrangements with the Perfect Stitch to repair my sectional. They are one hour away from…read morewhere I live and they were wonderful in communicating by text and phone, providing a bid to replace the foam in my chairs . After I took the chairs in to be repaired they called me to tell me that the foam was fine and all it needed was new supporting material underneath the foam . This resulted in a $200 lower cost . They could have fixed what I thought was the problem and made more money but they were ethical , making me a customer for life . I have already told all my friends about them . I am very happy with the repair as well as their great customer service . Judy, Astoria

On August 4, 2020, I contacted Perfect Stitch Upholstery about redoing my dining room benches. The…read morejob consisted of replacing the foam cushion inserts and fabric covering of the seats and replacing the fabric on the existing foam inserts for the backs. An owner came to my house to get the measurements, I chose the fabric, left a deposit of $150 and was given an invoice showing a balance owing of $370.83 with delivery in three to six weeks. A month later, the shop had not even started on the cushions. Numerous excuses followed over the next several weeks, but finally I was told the fabric had arrived, however, they had only ordered enough fabric for the seats and not the backs. So they remeasured the area again, confirmed their error, and informed me they would have to reorder. More waiting. Then because their supplier didn't have enough of that fabric left, I had to choose another fabric. I would ask to speak with Andrew, the owner, on the numerous occasions that I went into the shop. I was always told he wasn't there. I kept leaving messages for him to call me. He never did. Finally, several weeks later, after threatening to take the job elsewhere, I was promised they would get right on it. Finally this week, just over four months from the day that I contacted them about the job, I was finally told the cushions were done. When they were delivered, I was very pleased with the workmanship. The person who made them did an excellent job. And then I was presented with the bill: $794.54 less my deposit of $150.00 leaving a balance of $644.54! I was told that they had originally not charged me for the back cushions, just the seats. Paying for work done is not the problem here, but AT NO TIME during the long, drawn out process was I ever informed that they had misquoted the job, or, since the cost would be $274 more, ask me if I still wanted to go ahead with it. The major problem is lack of communication both from the office staff and owner. Any updates I managed to get from them was because of my insistence. And to date, Andrew has still refused to contact me. So if you want a great end product, don't mind getting a run-around for four months, and enjoy the surprise of being charged substantially more than what you were quoted, Perfect Stitch Upholstery is the place for you ... but it's definitely not for me!

Lucas and Autumn were really great all around. They were professional, thorough, and very easy to…read morecommunicate with. First they explained the entire process and asked if we had questions. Then proceeded to pre-clean all the vents with a HEPA Festool. They realized that one of the ducts was disconnected and even crawled under the house to reattach it for no extra charge! They showed us how the negative air machine works and the filter they use in the negative air machine before - and after carefully exiting with the dirty ones. Later we were able to inspect them outside! There were playing cards, a pine cone, and a massive, disgusting amount of dust/grime among other things. They uploaded a bunch of before and after pictures of the ducts along with the invoice and sent an email after they left. We are so happy we both chose to get the ducts cleaned and chose Better Air Northwest to get it done!!!

I recently used Better Air Northwest for a full cleaning of the HVAC ducts in my 5200 square foot…read morehome which hadn't been professionally cleaned in over three years. I was impressed by the process from start to finish and the noticeable difference in air quality afterward. The scheduling process was easy and transparent. I called on a Tuesday, and they were able to fit me within two weeks. The office staff clearly explained the pricing structure (which was fixed based on the size of the house, with optional add-ons like dryer vent cleaning) and sent a confirmation text the day before. The technicians, Andreas & Cody, called me 50 minutes before arrival, right arrived pretty close to the promised time. I knew there was construction down the street so I figured they would be delayed due to stopped traffic. The two arrived in a well-marked truck and was immediately professional. They took time to explain the negative pressure vacuum system they use, which involved hooking up a large hose to the main duct trunk near the furnace. They wore boot covers inside the house, which I appreciated. The cleaning itself involved systematically sealing off all registers and then using powerful air whips into each vent to agitate and loosen all the debris. They showed me the incredible amount of dirt, dust, and junk they removed from the main trunk--it was genuinely shocking and visually compelling. When finished with the vents they took on the dryer. The lint cleaned out of the vent and the filter was surprising. I expect the drying cycles will be quicker with a clean system. The entire process took approximately 5 hours. Once finished, they sealed up the access holes they created cleanly. There were only two rooms where they forgot to move furniture back in place. The immediate difference was significant: the air in the house feels fresher and less "stuffy," and the HVAC system runs noticeably quieter. I am confident that the removal of years of dust and allergens will benefit our household, especially during allergy season. Better Air Northwest delivered exactly what they promised: professional service, clear communication, and excellent results. I highly recommend them if you are looking to improve your indoor air quality.