Very responsive. Dealt with Karen and she was able to meet our needs. She also helped my daughter.read more

Below is a copy and paste from an email exchange i had with this company. They dont care about you!…read more I am sorry we are not meeting your service needs. I would suggest you look for another insurance agent to better match your requirements. We can help | Buy Michigan Health Insurance | bcbsm.com Matthew Wolf, MBA, CPRIA, AAI, LIC Partner at Wolf-Chandler Agency, LLC Address 30903 Northwestern Hwy. Suite 120 Farmington Hills MI 48334 Phone 248-952-9500 Email matt@wolfchandlercom Website wwwwolfchandler.om IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof. Coverage cannot be bound, changed or modified via email, phone or text unless confirmation has been given. From: Tank, George GeorgeTank@e Sent: Tuesday, November 2, 2021 10:56 AM To: Matthew Wolf matt@wolfchandlercom; Joy E. Grunwald joy@wolfchandlercom Subject: RE: Insurance Cards Matt, Really! This is very upsetting and with us getting ready to upgrade our insurance to the silver plan. We want to make sure we are working with a company that their focus is on detail and customer relationship. Need to schedule a meeting? Check my availability here. Best regards George Tank

When I contacted the agency all my questions were answered. I generally don't understand a lot…read moreabout insurance, but I felt comfortable with their answers and feel like they know what they're doing. I been with them for several years now and haven't had any issues. They handle my car and home insurance.

I spoke with London this morning and he was able to get me a great rate on car insurance. Going to…read moreend up saving almost 2k switching from my last provider. Way to go London and Cam! Appreciate all the help.

I've been working Northridge for 15 years now. I always get my questions answered and I know…read morethey're working with me to get me the best price possible on my insurance. I use them for both my personal (car and home) as well as my business liability insurance.

Mitch and his team are always there on the line when I need something and work every year to keep…read moreour insurance costs low. One time I was purchasing a vehicle on a Saturday and the agency was closed. I was able to call his cell phone and in a few moments, Mitch had my son covered so he could drive off the lot that day! Great customer service.

Liz was a Godsend! She was able to provide me with a policy that covered all my needs at a doable…read moreand affordable rate unlike other quotes I had received. Very patient and kind.

I have had the distinct pleasure of collaborating with Elizabeth Ross, who has consistently…read moredemonstrated exceptional expertise, prompt responsiveness, and a thorough understanding of my home and auto insurance requirements, thereby empowering me to make informed decisions with total confidence.

My experience with Agency Advantage has been great. The customer service has been wonderful! They…read moreask all the right questions to help me define what my needs are, consider my best interests, are very patient and answer all of my questions, and do so with a smile.

I don't get insurance through anyone else but these guys. We've had Progressive for so long now for…read moreour cars. Shopped around every year to see if there was a better rate out there, but nope. These guys hooked us up with all the discounts they could get us. And when we moved houses, we got renter's insurance through them too. Now that we've bought a house, our homeowner's insurance is also through them. They are super easy to deal with, no hassle at all! Dawn is our agent and is the awesomest!

Verbal abuse, false accusations, and unethical data fishing, nepotism. Switched agents…read moreimmediately.I called the them with basic policy and deductible questions because my claims adjuster had been unresponsive despite several attempts to reach them. The receptionist, McKenna, was incredibly dismissive from the start. When I was frustrated about the adjuster ghosting me, she rudely snapped, "Well, you're not their only customer, they have other people." Every time I tried to ask about my deductible, she just kept cutting me off and repeating, "We're not in claims, I'm not in claims," completely unwilling to look up my basic coverage. She kept confirming my number for a callback, and when I asked if it would be today or tomorrow, she brushed me off saying, "Yes, could be tomorrow." Out of pure frustration with her attitude, I said "ok" and hung up. Instead of the office realizing they had an upset customer, McKenna ran to tattle to the office manager--the owner's daughter, Jennifer Tourangeau Loomis. When Jennifer called me back at 4:00 PM, she was completely unhinged, hostile, and looking for a fight. She immediately began complaining to me that she had "an office full of patient people waiting" who she needed to help--clearly trying to imply that I was being impatient just for wanting answers. She spent the entire call constantly interrupting me with "I'm gonna stop you right there." She belittled me by repeatedly using my 1st name in a patronizing tone, as if speaking to a child. When I asked her to stop interrupting, she pouted on the phone & said, "Oh, I thought this was a 2-way conversation, but I guess it's one-way." I said it is a two-way conversation, but not if u won't let me speak. Jennifer then fabricated a story by falsely accusing me of calling in Feb to report wind and snow damage.Total lie!I called in Feb to ask what my deductible was and to have it lowered and I have the emails to prove it & that they tried to sell me more products. During her rant, she threatened to hang up on me at least 20 times. Every time she threatened, I refused to engage with her & told her, "Go ahead and hang up, but have your dad (Chuck) call me back so I can deal with an adult." I reminded her that they are my insurance agency, yet I have never once heard from her dad in over 20 years of being a there! Bec I wouldn't fall for her power trip,& I accidentally called her "Stephanie" bec I truly couldn't care less who she was. Oops! She completely LOST her mind and was livid, screaming, "Oh that's it, oh my God, oh how dare you! Do you know who I am?! I'm Jennifer Tourangeau aka Jennifer Loomis!" She then lied to intimidate me, claiming she had "just got off the phone" with my original claims adjuster.I asked "if you had just talked to my adjuster, why are you asking me for the adjuster's name earlier in the call?" She then had to give me the number for a 2nd claims adjuster. Annoyed that her power trip failed, she demanded sarcastically, "Am I allowed to speak now?" Ugh, just gross maturity level and lack of professionalism. I told her yes, and she gave me the number. To give her a taste of her own medicine, I immediately asked her back, "Am I allowed to speak now?" She snapped, "I'm not stooping to your level." I told her, "Oh, when someone does what you do you see how low you are, huh?" At that point, she resorted to insults, telling me, "You're just nasty, you're a nasty person." When I pointed out that she was now resorting to name-calling, she backtracked and claimed, "No, your actions are nasty. You were nasty to McKenna and you're nasty now." I said she & McKenna needed to look in the mirror. At the very end of the call, she made a final conniving remark about my adjuster and slammed the phone down in my face. I immediately started the process of reporting them. At 4:40 PM, the phone rang again. I answered thinking the owner, Chuck, was finally calling me after 20 yrs of silence. Nope. Never. It was a second rep, Theresa. Theresa totally ignored the toxic exchange, acting clueless and asking, "What's going on?" She then unethically fished for info, trying to dig into who I'm related to customer-wise in the agency. I unfortunately fell for her fakeness & told her who my family is, to which Theresa sweet-talked, "Oh, they're so nice." I'm like, "Yea, so am I." After she got her info, Theresa just repeatedly asked, "Anything else I can do for you?" to sweep everything under the rug. As proof Jennifer was lying, Theresa then said, "ok, it's closing time, time to go home."hmm, I wonder what happened to the "office full of people" Jennifer said she had to help just 40 min ago? Lies! I immediately contacted State Farm, and filed a formal complaint. I also switched to a different State Farm agent the next morning. I'm now reporting Jennifer Loomis and Chuck Tourangeau to Michigan DIFS Licensing Board for misconduct. 20+ years of customer loyalty rewarded with utter trash. Avoid this toxic agency at all costs.

Great service, great people they have saved me so much money in the 3 years Ive had with them. Keep…read moreit up!

Emmanuel was a great help in the process of me obtaining insurance for a new car and for all my…read moreother insurance needs. Timely responses with helpful information upon each inquiry.

We're missing Gloria in the office, but Malik has filled in nicely. He's always ready and…read moreknowledgable to explain any questions that I have about my policy and any options available to me.

Their agents work hard to get you good rates. I get auto and home insurance through them.read more

They by far our the cheapest insurance out there and the coverage is premium... I don't know what…read morethe other poster is talking about but I've never had a problem calling them and getting someone knowledgeable on the phone.