Beautiful repairs, completed very timely. Super nice staff and they even washed the car and cleaned…read moremy interior which I was NOT expecting.

I took my car to Malibu back during the snow after I was rear-ended. I was amazed how easy the…read moreprocess was, and how nice I was treated. I dropped off my car early in the morning and they had a rental car waiting on me. Three days later I received a call my car was ready. Malibu took care of the everything from the rental car to dealing with my insurance. The whole process was smooth and my car looked better than new. I would highly recommend Malibu.

DO NOT GO HERE. It's been two months of stress and going to be financially hard to recover after…read moreRay Varner messed up my truck. I brought it in to quick lane on 1/22/24. Got an oil change. That was $90. Truck was running but not great. I could drive it. They set me up with a service advisor Mike. I made an appointment with Mike for the following week. I brought it in to Mike. Waited 45mins to an hour. Mike tells me it's the timing chain. He has to order parts and it'll be a week. After a week I start calling to check in. Mike says waiting on one last part for my timing chain. Call him again and then find out he retired and I'm put on to a new guy. Tell him the same thing Mike told me. I needed a new timing chain. (Even though they did replace mine 3 years ago). I spend a month calling where are the parts etc. FINALLY get it in. Turns out it's not the timing chain it's my turbo. I end up getting a turbo replaced and the other turbo that they had replaced 6 months ago. THEN I'm told I need a whole new engine. So I spend $3500 on a new turbo for a truck that doesn't even work. It's ran decent before I took it in and now it doesn't even work. And while all this is going on I'm renting a truck daily. After calling around to other Ford dealerships and techs. Turns out this is not normal. Before putting in the turbo they should have known it wasn't going to fix. It. Never mind I have been bringing my truck here and only here. Thought I was building a trustworthy relationship. Turn out they don't care about the customer at all. Truck also came back without my bug guard. So disappointed.

I generally do not visit my selling dealer for 'normal' maintenance items. If I can throw my…read moredollars toward a small, indy shop that provides quality service, I will always do so. However, this week held the arrival of a factory recall, my first. With frequent trips to W Texas, one needs a dependable set of wheels under the seat - where exits can be 100 miles apart, and often no services at those scarce 'ranch' exits. So, off to Ray Varners. A quick verify that "Yes, lets look at it! Let's take care of that!" Sure, it's a gov-mandated recall. But, the friendly hospitality Puppo & I encountered wasn't gov-mandated. Sure, one expects sales people to be friendly. But, accounting and parts delivery employees? Never encountered THAT before. They made certain that Puppo and I were aware of coffee and snacks, and even produced 'pup-friendly' snackage items for his enjoyment. I've a sneaking suspicion that several lunches were a bit lighter by the time our recall was complete! Plus, the shop area WAS almost surgery level clean! My White Mule was returned 'government-ready' in less than 20 minutes! NO recall hassle, here! Should I ever be in the market for another vehicle, I will certainly be leaning towards Ray Varner as my vendor source.

Do NOT use CARFIX in Oak Ridge…read more We took our daughter's 2017 Honda Accord to CARFIX because the air conditioning stopped working only one month after purchasing the vehicle. CARFIX told us the AC compressor AND the engine fuse box both needed to be replaced, with an estimated repair cost of around $2,000. Thankfully, we contacted the dealership where we purchased the car before approving the repairs. The dealership agreed to fix the AC issue. However, when we picked the car up from CARFIX to take it to the dealership, we immediately noticed the radio console, backup camera, and charging port were no longer working. My husband went back inside to speak with them. CARFIX admitted they would "look into it" and explained that Hondas can sometimes have radio issues after disconnecting power. They said they would order a replacement radio that would arrive in about a week. The repair total was supposedly around $1,100, but they offered to cover 80% of the cost, leaving us to pay $224 out of pocket. At the time, my husband agreed. Once the dealership inspected the vehicle, they confirmed the ONLY thing wrong was the AC compressor. There was absolutely nothing wrong with the fuse box CARFIX claimed needed replacing. At the end of the week, CARFIX called saying the radio had arrived. I brought the car in and was told it would take about an hour. After waiting over two hours, I overheard employees discussing how they couldn't install the radio because they needed the anti-theft passcode. They admitted they had called Honda dealerships and corporate trying to get the code and told me it would have to wait until the next business day. Four days passed with zero communication from them. When my husband finally called, they said they still hadn't heard back from Honda and were "just going to order another radio." We picked the car up for the weekend and waited again. A week later, they finally contacted us saying the part was in. I returned the vehicle and was told it would take an hour and a half. Thirty minutes later they said it was done and demanded the $224 payment. I explained that after weeks of inconvenience, multiple trips, conflicting diagnoses, and the damage that occurred while the car was in their possession, I didn't feel we should have to pay anything. Robert became rude and dismissive, insisting we had already agreed to pay. I pointed out that: * We brought the car in ONLY for air conditioning issues * Additional problems appeared only after CARFIX worked on it * Their diagnosis about the fuse box was apparently incorrect * The dealership fixed the problem by replacing ONLY the compressor They claimed they offered to pay 80% "just to help us out," not because they caused the issue. At that point, I said I would pay but mentioned I would be leaving a bad review, they said "Just give her the keys and be done with it". After leaving, I discovered even more problems: * I couldn't connect my iPhone because multiple phones were already paired to the system * Meaning they installed a USED radio, despite implying it would be new * The dashboard was also cracked around the radio installation area Looking at the invoice later, I noticed they put into the invoice to be charged: $1,024.50 for parts (NO WHERE STATED USED) $15.75 labor $48.88 shop/environment fees Total: $1,195.32 This entire experience was frustrating, unprofessional, and dishonest. I would strongly recommend getting a second opinion before trusting CARFIX with your vehicle.

For what I got done I think Car Fix did what they said. I didn't like the cost but in the end. It…read morewasn't any higher than others.

A++++, five stars, AMAZING job. I needed my windshield replaced on my 2018 Tesla 3, they were…read moreamazing, the communication was spot on and I had no worries with them having my car. Everything was on the up and up, not one worry on my end. I received the car back, washed and the windshield replaced and the camera calibrated to factory specs. I hope to never use them again, but if I have to, they will be my first choice for body shop and glass replacement for my Tesla.

Dalton Collision-Powell was an amazing company to work with!! Angela and Jeff kept me updated…read moredaily on my cars progress, which was awesome. Angela was so very kind when I dropped my car off and when I picked it up. Jeff was also great to work with. Also, Amanda, the lady who detailed my car after the repair work was done did an amazing job... the inside of my car has been neglected, and when I picked it up, it was spotless! Thank you to all of you - Angela, Jeff, and Amanda

I had my brakes done back in January. They advised that I had a oil pan gasket leak. I took it back…read morein end of March beginning of April to have that fixed. It was supposed to be fixed and they said that I now had a timing chain issue because they saw a chunk of the guide in the oil pan. Quoted $2500 to fix that. I got a second opinion. My brakes needed to be redone because they didn't grease the pin on drivers side, the oil pan gasket wasn't sealed correctly and my timing chain is not broken. I did have a transmission leak. It has all been fixed!!!!! For less than $600. We will not be going back there.

I called in today because my car didn't have a/c. Brandon was very nice and got me in! They fixed…read moremy a/c for a reasonable price! Great service!

I was extremely happy with these guys. I initially had brought my truck in on a Monday for a clutch…read morereplacement on a 2004 Tacoma. I called them on Wednesday for an update and they said they wouldn't be able to get to it until the following Monday because 2 of their mechanics had been out with the flu. The office personnel were apologetic about it. No, problem, these things happen. They said they had already gotten the parts, so I elected to bring it back that following Monday, since I had some things a had to do with my truck over the weekend. I dropped my truck off the following Monday before work and was able to pick it by the end of the week. I can't remember the last time my stick shifted so smoothly, or the pedal felt so easy to depress. Thanks guys!

The BEST experience at an auto repair shop I have ever had, by far. Got done with my car quick, and…read moreexplained what they did and what was wrong in detail AND in detail I could understand. They are the last of the great mom and pop shops out there. Incredible human beings, more than fair pricing. They're not going to try and steal money or make problems that aren't there. Just good, honest people. Will go here for everything I need car related. Would go here for Sunday dinner if they'd let me! Can't sing their praises enough. PS- They are also cat people and have rescued several cats. Incredibly good people deep down to their souls!

I had a great experience buying a vehicle from Fox Toyota. My salesman, Bryson was knowledgeable…read moreand personable and explained everything throughout the process, down to every number, which was a big help considering I'd never purchased a vehicle on my own. I didn't feel pressured making any decisions. All the employees I spoke with were friendly and helpful. The engine light came on in my car 3 days after leaving the lot and when I called, they took it in same day free of charge and provided me with a loaner car until they can solve the issue.

I bought my first Toyota today at Fox and it was a fantastic experience!!! No pressure, transparent…read morepricing, and treated like a friend and not just a number. We loved the fact that they had KLOVE (type music) playing in the background and that it was apparent that the owners had an appreciation for/were Christians! It made me feel even more secure in our purchase that we were buying from like-minded people. Easiest and smoothest car buying experience ever. Great job to Karl and team!

A negative review of Knoxville Auto Pros was posted from this email address several months ago. It…read morewas entirely bogus and NOT written by me. When they serviced my vehicle for an air conditioning problem that no one else was able to fix, they were thoroughly friendly and professional. The cost was very reasonable and the A/C has been working great ever since. I highly recommend them and I have referred others to take their vehicles to them.

Excellent service! Honest, professional, and quick turnaround. They explained everything clearly…read moreand what to prioritize. They did great work on my older BMW 330ci. I'll definitely be coming back for the other repairs I need done and recommending them to others.