I had a great experience here. I had an MRI of the brain…read morelasting just under 40 minutes with IV contrast. This facility is the only one in Sutter in our area that has an ultrasound and nurse on staff for visualizing veins for the IV insertion. I asked! As soon as I was dressed in the hospital gown, Carly was the nurse who ably, quickly, and painlessly put in the IV line in a couple minutes. She had a competent and kind nature. I was very grateful as my MRI in February required 9 tries with lots of pokes and 45 minutes for a successful IV placement-all this happened while I was in the head cage midway through the MRI and I had to remain still. A bit of trauma remains from that experience. Jim was the MRI technician and he was no-nonsense, reassuring, professional, and all around excellent. The 3T MRI machine at this location was super comfortable and the head cage which keeps your head still was ample in size compared to others I've been in. The comfort factor of the machine was excellent. They had a film playing nature scenes and a radio station selection which helped to distract me. The MRI experience was 5/5 Signage to the imagining center was so poor we had to drive in a circle to find the suite which added unnecessary stress for a time sensitive check in. We followed the arrows but were led astray. Imaging is at the very front- and there are two separate imaging suites to top it off. There are three different medical entities in three very large multi suite adjacent buildings- Kaiser, Sutter, and UC Davis. It was also confusing to leave the imaging center to the lobby after getting dressed...again, better signs would help a lot. You are a bit confused after some of these tests.

At the time of this review, walk in patients are not allowed until 8 am (the facility opens at 4:45…read moream). I arrived ten minutes before 8, was checked in, and told I had an hour wait. I was finally seen at 9:30 (all those Urgent Care patients again....) So the key is to show up very early (on a weekday, btw) and bring a good book. The poor technician was rushing around like crazy. Ghastly.

I was a Sutter patient for years, but moved to Dignity Health after an insurance change and it's…read morebeen the best experience. Most recently, I needed to schedule an Ultrasound. I called the office less than a week ago and they were able to get me into my preferred location this week. I arrived to my appointment today and walked into a friendly staff, short wait time (was seen right on time), and a warm environment. I could not have asked for a better ultrasound tech. Ariana (Ari), is a doll! From the warm gel to explaining what I'd be feeling, she truly is there for patients. I arrived with a VERY full bladder and she made sure I was comfortable until I could use the restroom. She even shared a story to keep me distracted during the first part of the exam - the sweetest! For the first time, in a long time, I didn't just feel like a number in the office. Thank you, Ari and DHAI Roseville. 10/10 I highly recommend for all your imaging needs.

We always come to this location to get all of my family member's X-rays, ultrasounds and CT scans…read more There is never a very long wait and everyone is so pleasant. Ben, that does the X-rays, is SO friendly and kind. He treated my family member with great respect and kindness. His customer service skills are exceptional! Thank you, Ben!

I had some x-rays at the Lava Ridge location. All the staff was very helpful and friendly. I will…read moredefinitely come back. I was quite impressed with how efficient the staff took care of me. The location is great and the facility is very clean. I am a chiropractor in town and feel very comfortable sending patients for MR or X-rays. Highly recommend.

I contacted Advantage Plus MRI about getting imaging done following an auto accident. This was to…read morebe done on a lien through my attorney. My chiropractor sent a referral to Advantage Plus MRI clearly stating an order for a lumbar MRI. Advantage Plus MRI reached out to me complaining that the instructions were not clear, and that they wanted my chiropractor to send another referral. Advantage Plus MRI then reached out to my attorney asking for my UM/UIM coverage limits. My limits ($30,000 per person) were then sent to Advantage Plus MRI. They then denied to do the imaging. The main frustration, of course, is not that Advantage Plus MRI seemingly arbitrarily denied to do the imaging, but that they drew out the process for a week or more, which ultimately has unnecessarily delayed my treatment.

Called for an appointment weeks ago for the mobile van here in stockton, called in the morning to…read moreconfirm the appointment and they confirmed time and location, they scheduled my daughter for a 1pm appointment, we arrived at the assigned location 10 mins early but the van wasnt there so we waited until the appointed time and van still wasnt in the vicinity so i called multiple times and left a message, called again a bunch of times but all i get is the answering machine indicating they are at lunch from 12-1:30pm called the roseville office and got the same message. Why would they schedule us at 1pm if they know its their lunch time. We get penalize or even refuse service if we dont show up on time on any scheduled appointments and here we are waiting and hoping they will show up after their "lunch time". I had to get my daughter out of school early and take time off work so we could be at the appointed schedule given to us. This is so unprofessional!

Awesome service.. Got my daughter's imaging cause she's getting a braces soon... their service is…read morereally good, from booking an appointment to changing the appointment. They were quick to call you back when you need to make a change.didnt get the girls name that does the booking, but I could tell she loves her job, while talking to her I can sense she's smiling on the other side..super awesome customer service...so we had the appointment today and the dude 5hqt was doing the imaging was cool..very friendly, love that it shows that he loves his job. Wish I had everyone's name so I could mention them here. Other than that you folks left an awesome impression to us, how great of a service you folks provide.....mahalo

I will never return to Dr. Nelsen's office. I had been a patient there for about 1 year when I…read morereceived a bill for $103 relating to a routine office visit 8 months earlier. I had made my co-pay at the time of the appointment and did not know what the additional charge was for but assumed there had been a billing error with my insurance. I immediately called the third party billing company and left a voicemail including all of my personal and insurance information. I also left a message for Dr. Nelsen's office manager and never received a return call from anyone. About 30 days later I received a letter stating that Dr. Nelsen, "...will be unable to provide any further services until payment is received. This includes office visits, phone calls, prescription renewals, etc." I found this note to be outrageous. I had only received 1 bill prior and my messages were not returned. I called and left a message this time stating that I needed to cancel my upcoming well exam because I had received a letter that Dr. Nelsen was no longer willing to provide me medical care. One of the ladies from the front office called me back and was quite hostile and defensive and told me how wrong I was (e.g., I had not left any messages because she said their office manager always returns her phone calls and that Dr. Nelsen does not treat her patients poorly even though I felt this letter was just such an example). She said she would call the third party biller to get more information and before I could say thank you, she slammed the phone down. The third party biller called me a few minutes later and confirmed that my insurance had requested additional information regarding the appointment but no one had followed up. She said they would follow up now and no amounts were owed by me. Duh!! This was just an awful customer service experience. If you are going to suspend someone from getting medical care, you better be sure you have your facts straight. And if a patient calls and is upset about receiving such an upsetting letter, you need to be kind, listen and try to help, not escalate the situation by pointing the finger back at the patient and accuse them of lying.

Dr. Nelsen is the best OB I could ever hope for- I changed insurances just to have her as my OB for…read moremy second baby. Super kind, gentle, she listens and makes time for all the first time mom jitters (and second time mom jitters). Friendly staff, you get to know the whole office really and they know who you are when you call. Staff has never been short with me or at all made me feel like I waste their time. Can't imagine a better experience. I would give 10 stars if I could!

I recently took my dad to Sutter to get a lung biopsy really love the experience. The care team is…read moreexcellent, from Rocky, the guy who transports my dad from the operating room to the recovery room, to all the RNs. Rocky is making sure we get everything we need before he moves on to the next patient. The team is busy, but they keep checking to make sure my dad is okay. I'm really grateful

Whenever I can, I schedule my marrow biopsies with Dr Caci. Other doctors have left me feeling like…read moreI took a well-placed kick, with Dr. Caci I'm ready to go back to work the next morning.

Non standard business practices, limited staff and availability of services. Not what I would call…read morea professional medical facility

Still think the world of this facility. Friendly staff, state of the art equipment, and a pleasant…read moreexperience for tests that aren't always expected to be that way. Thank you Angelica for making my visit a wonderful and painless experience. Gotta love warm and welcoming in any industry but especially healthcare!

I have always gone here for my mammograms, and this time, when I called to schedule (their online…read moreservice was down) I got a very strange, distracted staff who said for several minutes they had no record of me, she asked twice how to spell my easy name, THEN claimed I gave her the wrong birth date. Why would I do that? So I got my scans done, and two weeks later I still have no results. I called my doctor's office and she said that she had three other calls today in the same situation with missing results from this same location! Something is wrong here, I don't have any confidence they have their act together. They also suddenly no longer do X-rays here, you have to go to a location over a mile away.

We come to this location every year for mammograms. Everyone is always so friendly and helpful…read more The wait is never long at all. We are always in and out within minutes. Thank you to everyone here for being so wonderful!

Rude and obnoxious. Running late up to 45 minutes. Will not follow up on your referrals. Need an…read moreappointment for everything. Yelp does not allow negative ratings.

I will note the day after I posted this review, he messaged me in myhealthonline.com (which he said…read more"isn't an email service" to explain away why his staff didn't respond to messages) and said "Good luck to you, we got your message. Dr.Tom." I assume this means I was kicked out of his practice but I had already switched doctors the day before, so I can't be sure. Ironically, if he and his staff were this responsive to messages we wouldn't even have had that conversation in the first place. I will also mention that during our conversation he mentioned he had 6,000 patients and based on other Yelp reviews it appears he is opening up a 4th office. There is one other doctor, 3 NPs, and a nutritionist listed among his practice's staff. I'll let you do the math and figure out if that's a doctor-to-patient ratio you're comfortable with.