So impressed by Dan's work, I cannot recommend highly enough!…read more I bought a beautiful vintage Ferragamo tote which was in great shape except for the straps, which were dry and beginning to crack. I brought the bag to The Designers to have the straps replaced. Dan did an amazing job, perfectly matched the new straps, and the bag looks amazing. See below for before and after!

Phenomenal work for removing tough stink on my husband's leather shoes…read more I accidentally spilled laundry detergent on his shoes. Took them to a local leather shop for cleaning, but couldn't remove the stains completely. I then found this shop on Yelp. Decided to give them a call. They took up the challenge and executed it marvelously. Thanks Dan!

George repaired my nonslip shoes and Bean Boots that LLbean wouldn't fix. Both came out great and…read moreat a price lower than replacing either one individually for the total.

Great service. Fast turnaround. Friendly guy. Reasonable pricing. Will use again. He salvaged a…read morefavorite pair of Ferragamo loafers.

Great place for western and rock'n'roll clothing and accessories. Owner was super cool and very…read moreinformative. You must stop here if you're shopping on Newbury St.

Funky little place. Nice people and helpful staff. Got a great cowboy hat and a pair of gloves…read more Lots of other cool stuff here. Worth checking out if you're on Newburyport Street.

I have never written a review like this before and I won't pretend there are no spiteful feelings…read moreon my part, that would be a lie. However having gone through what I just did though and knowing the generally good reputation this business has, I feel like I owe it to others to at least try to get the word out everywhere I can and hopefully stop someone from making the same mistake. I had gone to Dave's once before and despite some customer service issues(they somehow lost track of the shoes for a few days) I was impressed with the repair job so I wanted to give them my business again. I took in the shoes my husband bought specially for our wedding to address a few scrapes from a fall he took during the reception. When I picked them up yesterday, they looked different in a way I couldn't place right away but the scratches were better and I had to get back within my lunch hour so I paid and left. It didn't process until I saw them out of the bag at home that they had totally polished over the unique burnished finish and made them a uniform dark brown, completely removing a large part of their charm(see the photos of the brown shoes I'm uploading for reference). My husband and I were devastated. We're not rich, nice shoes like these were an investment piece for him and held sentimental value for both of us. It could be they saw this as necessary to cover the scratches, I can't be sure. What I do know is that I was never asked or even told about it. Even all that by itself might not have been enough to get inspire me to write this review though, that is owed completely to how they handled it. I called them to complain. I won't lie, I was still upset and it probably showed in my voice. I made a very active effort to keep my words civil though and explained the issue plainly. I wasn't interested in anything except an acknowledgement and potential advice to fix this. Once I finished explaining, they hung up on me. I called back, ready to give them the benefit of the doubt that it was an accident (even if I doubted it personally). They picked up and immediately hung up again. Disgraceful. Entirely Disgraceful. To the owners: I took the shoes and paid you, I acknowledge that and realize I don't have the power to do much here. However, as someone who works just around the corner, I am going to do my damnedest to caution anyone I can away from you. That probably won't do a hell of a lot, but I like to think you won't get off entirely scot-free for treating me like garbage. If it also helps someone else stay away from my mistake, even better.

Great work. I came in with a vintage leather handbag that had a broken strap. He was honest with me…read morethat the leather wasn't in great shape and even if he fixed the strap, there would be more issues down the line. I appreciated the honesty so that I didn't fix it without knowing it could be for nothing. But I opted to have it fixed and purchased his recommended leather conditioner. Only $15 for the repair. Maybe it won't last a long time but I love the purse and will give it the best chance it's got.

10/10 - I've been to various shoe repair places in Boston to fix my collection of vintage shoes, to…read morewhich I've been turned down by them all. Beacon Hill Shoe Instant Repair was up for the challenge, didn't even mention it being an issue. The owner sourced completely new bottoms (w/ extra traction as my primary mode of transportation is walking - didn't even have to ask him for that), new heels, fixed some niches in the leather, cleaned up the entire shoe and even fixed the zippers when I didn't ask. They look unrecognizable! Unfortunately, I don't have any "before" photos but next time I will. Very, very affordable too! I was quoted much more, for much less work at other shops. (He typically writes the price on the ticket he gives you when you drop off your items, so you aren't surprised with price fyi). Will be going back, I have like a dozen shoes I need fixing. Also I really like the ambiance of the place! The owner is very hardworking, thank you so much!!!! :)

These two "fixes" were promised to be unnoticeable. The first image is a mis matched thread color,…read moreuneven and upside down strap. On a Louis Vuitton neverful bag- the place is loaded with high end bags so I'm unsure how he has such a busy business is these are the repairs. The second is a crooked seam after this place resized and cut a Gucci belt. Again, two repairs promised to be quick, unnoticeable and maintain quality. Very disappointed!

The cutest store in Boston! They had cookbooks, hosting gifts, clothing, perfume, plates, decor,…read moreetc. Truly something for everyone! A great place if you're looking for a gift. They have dressing rooms in the back too. The employee was friendly and welcoming but gave us our space to just look around. I ended up buying a plate which had cute lobsters on it. I recommend adding Shake the Tree to your Boston itinerary!

Warning - never again - spoke to rudely as unwanted customer (potential thief). Rating was for old…read moretimes sake, was my local goto shop for 8 yrs for gifts for staff, trainees, donations . . . something changed - sad - hope for better for future customers

I've always had great experiences here with a variety of different salespeople. I own over 30…read moreMontblanc pens, and am very satisfied with each one. Not sure about the fussy people leaving bad reviews....maybe they are expecting something for nothing? Who knows. They always have the latest models in stock, and I like their accessories too. I will always be back.

They store do not office ANY RETURNS. If you buy online they do but in store they offer nothing…read more Awful experience. Awful feeling left in the pit of my stomach. I'll never, ever return to this store.