It started out fine. However I hardly saw the dentist he came in for a minute after the x-rays and…read morenever came back. With insurance the cleaning was still $240 and I have been sore for days. I have a bruise from the hygienist knuckles and it's been over 4 days. They did not explain what they were doing as they cleaned my gums. I didn't expect to have this level of swelling after so many days. I do not like to post negative reviews but I'd like to protect others from this abuse.

I am so happy to share my experience with everyone about this dental practice. The first time I…read morewent to the office I met Monika, who is the Office Manager. She was very easy to talk to as I explained my issues and I made an appointment to see Dr. Garcia. He is a very pleasant and knowledgeable person and spent a great deal of time going through my options. This visit was a consultation so it was at no charge. My next visit was for the procedure. The doctor's assistant was Adrianna. She was very personable and comforting making me feel well cared for. I highly recommend this practice especially for people who have had difficult experiences with dentists in the past.

TLDR: This office will give you procedures you don't need, lie on their claims, and scam you out of…read moreall your money. LOOK AT YOUR INSURANCE BOOKLET and listen to the 1-star reviews! The 5-star reviews are either paid for or they just don't know that this dental office is screwing them over. I am 21 and I got my wisdom teeth (all 4) removed here July 2024 at age 20. I did my own research and looked at my own X-Rays (I knew they would be 4 partially bony extractions) and talked to my insurance company. I came to the conclusion that I would only need to pay about 500 for the whole procedure based calculations. Miami Shores quoted me over $3k because they said I had completely bony teeth with complications. I thought it was wrong and I am a student, so I begged for a discount and they brought it down to about $2k. I was sure that it was incorrect, though. I submitted several disputes (over 5) to Delta Dental Insurance. Miami Shores refused to adjust the amount I was being charged even when they received the insurance letters Delta Dental sent them. They kept trying to charge my credit card which I locked, then kept calling me and sent me threatening letters even though according to Delta Dental, I was already done paying. I had to get a new credit card, and Miami Shores charged that, so I filed another dispute. Delta Dental finally requested my files from Miami Shores and that my original calculation was correct. I was only meant to pay about $500-600 and Miami Shores overcharged me by $1.3k!!! It turns out that they lied and billed me separately for many things which is "balance billing" and is illegal. For example, they said my teeth were "complete bony extraction with complications" so they could charge me $115 per tooth. I was right originally that they were "partially bony" which would only be $45 per tooth. If a literal college student with no dental experience is more accurate on their own X-Rays than a dental professional, then there is something wrong, or something scammy. They also made me pay $1k for suturing my sinuses, BUT that is already covered in the extraction costs and should NOT have been billed as a separate procedure. For literally over a year, I've been so stressed because I was sure that Miami Shores was scamming me out of hundreds of dollars and they wouldn't listen to me or my insurance company. They ignored the letters that were sent, my phone calls, anything I uploaded to the portal as proof. They constantly gave me the run-around on the phone until I felt so frustrated that I cried. And I was right about everything. They also lied about other procedures I also did, like charging me $60 bucks for a gingival cleaning when it was meant to be free. And every time I brought these up, they would lie to my face. I am so happy this was resolved but I feel like I've lost trust in Miami Shores and the medical system because they will do anything to cheat you of money. If you're unsure if they're overcharging, LOOK AT YOUR INSURANCE BOOKLET AND KEEP ASKING QUESTIONS.

The customer service is the worst. The front desk staff doesn't know what they're doing, can't…read moreanswer basic questions, and lies about pricing. They tell you one price and then charge a completely different amount. They also add services you don't need just to charge you more. This place is full of scammers and thieves. Avoid this place if you don't want to be lied to and overcharged.

I live in the Shores and saw Blu while being built and was excited to have new option of dentist…read morenearby. Yet, I was hesitant to book appt because I have an aversion to dentist office. I finally booked appointment and am so thankful you guys moved into the neighborhood because I found my dentist office forever. This office is immaculate clean. Isabel took X-rays and 3-D photos of my mouth. This is always my least favorite part of going to dentist. The way she used new sterilized equipment and took great care at not contaminating her gloves was very much appreciated. It's the first time I haven't gotten nauseous when getting X-rays. Dr Chloe was great! She definitely knows her practice. She is professional and explains findings on exam well, she gave me options to fix my issues and improve my dental health in the future. I trust her completely and in no way felt pressured like my past dentists. Chelsea did my cleaning. This was the easiest and least painful cleaning of my my many years on this earth. She is amazing and a huge asset to this office. I have never booked my 6 month future cleaning day of cleaning, but I did with her. Thank you all so much If I could give higher than 5 stars, I woud

Very caring dental group. The entire staff is so attentive! It was an amazing experience with all…read morethe gadgets/ entertainment they have. You forget that you're at the dentist. Highly recommend them!

Wisdom tooth surgery went wrong. Pushed the surgery without it being necessary, and then severed my…read morelingual nerve leading to life long discomfort and reduced sensation across half my tongue. Brushed aside my concerns when I went in for a follow up. Unprofessional overall if you have any issues. I suppose she knows how to clean teeth, big whoop.

I highly recommend dr Jill Reed, she is our family dentist. Very professional and experienced, you…read morecan really trust her, for adults and children. She's always nice and welcoming, very patient with children.We feel so lucky to have her. We are so thankful.

Everyone is so nice and helpful, hygienists are great at their job and make going to the dentist…read morenot so terrible (I used to hate it growing up)

So the update....just left after tooth pull and bone graft. Couldnt ask for a more "pleasant"…read moreexperience. Dr. was thorough and his attitude and approach make things as good as they can be. Found my new doc.

I rarely leave reviews, but I feel obligated to share my experience so others can make an informed…read moredecision. have over 10 years of experience in the dental * field, and this was one of the most uncomfortable and unprofessional dental visits l've had. From the beginning, the office flow was disorganized. I arrived 30 minutes early and completed all paperwork, yet a patient who arrived after me was taken back first. Once I was called, the appointment felt rushed and dismissive. The dentist repeatedly stated that he was rushing to get back home, which immediately made me feel like my care was not a priority. When I asked about my treatment plan and when my work could be done, he told me he would call me with details, but that call never happened. In December 2025, the dentist stated that he would be gone for the entire year and would not return until January 2026. Despite this, no one followed up with me regarding my treatment. I ultimately had to reach out to the office myself, and the only reason I received a response was because they later told me my email had been found in their spam folder. There was no proactive communication. Clinically, I had several concerns: * No periodontal (gum health) charting was performed, which is a basic standard of care. * I still noticed visible buildup on my back molars after the cleaning. * After the appointment, I noticed spacing between my teeth that was not present prior to the visit. * My gums were sore, and my teeth were sensitive following the cleaning. The hygienist also appeared uncomfortable taking X-ravs, to the point where I had to guide her. Instead of a panoramic exam, an FMX was taken, which felt outdated for a new-patient evaluation. During the cleaning, it felt like my teeth were over-instrumented, and when I voiced concern, the response felt dismissive. When I requested to be seen promptly due to discomfort, there was no sense of urgency, and I was told the office was fully booked-even though the dentist had previously stated he would personally follow up with my treatment plan. I take great pride in my oral health and my smile, and I also value professionalism and accountability. Unfortunately, this office did not reflect those values. I left feeling rushed, unheard, and genuinely uncomfortable. I will never return to this office and do not recommend it to anyone seeking thorough, patient-centered dental care.

This is the most Honest and Trustworthy dentist that I ever had. The staff is excellent and keep…read moreyou comfortable and informed. Doctor explains every step and keep you mind at ease. Im Bringing my whole family to this office and would recommend him above all. Thanks Doc, your awesome!

Great place to take your kids. As you walk inside you can't help but to notice the SpongeBob feel,…read morethe underwater decor is great for minor children. The staff here are very friendly. Our appointment was at 2 PM and was seen within 5 mints of signing in. This place is very professional and very knowledgeable. I definitely recommend you bring your kids here.

I bring all three of my boys here. I have such a great experience every time. My oldest son…read morerecently chipped his two front teeth and they were able to go through the process and make sure they looked perfect afterwards.! Very happy would recommend

Nik was amazing! She was very detail oriented, she really treated my eyebrows like a piece of art…read more Thank you for a wonderful job :)

I got my touch up done and i love them. I originally got my first microblading done here and I'm…read morestill impressed. Nik doesn't disappoint. I recommend her to any and everyone.

This is a recent communication I had with the University of Miami billing department…read more I spent 100's of thousands of dollars at your hospital in 2025. I loved the medical treatment. However, after my last treatment in 2025, I decided that I would never go back to your hospital. Why, because of your incompetent billing deptmaent. Since I made that decision, I have spent over $200,000 at your competitors hospitals, with not a single issue with their billing department. It is very sad that such a great hospital could have such a incompetent billing department. I am still receiving a bill for $37.38. This bill was issued months after my account had been confirmed paid in fullI. I have told you that many times. This invoice had been resolved with your patient experience department. I am sure there are many similar complaints like mine. It is time for the hospital management to fix this. JS

I'm so upset after reading a review about Dr Lamelas (the only one with 2 stars )…read more "As a first time patient, he did not even take the time to thoroughly listen to why I was there. the actual visit took 3 minutes in total" Listen. This doctor is a GENIUS! . He doesn't need to listen to your whole history as he already reviewed your case before he is the magician who fixes your heart through a 5 cm incision. Dr Lamelas was to the point during my dad's first appointment . Honest in answering my questions, showed concern and gave my dad reassurance. We didn't need a 30 minute appointment. He knew everything about my dad condition already. He took the time to talk to me after the surgery and explained everything he did. He visited my dad every single day (including Saturday and Sunday) My dad had a mitral valve replacement, a maze procedure and a Right atrial appendage removal. He did all this in 3 hours ! My dad is recovering much better than when he had other less complicated surgeries. We are very grateful and we pray for Dr Lamelas every day for him to live a long and healthy life so he can continue helping others. God gave him a gift and the world needs him. Amarilis González was very helpful with all the instructions before surgery. She even answered my emails at 10:00 pm. Very impressive ! His nurses at cardiac ICU (Ana, Andros) and at cardiac step down ( I can't remember his name ) were amazing , knowledgeable and caring. Thank you all !

Last Thursday I made an appointment here with Isa to have bridge repair done. She was very nice…read moreand helpful in answering my questions. She didn't try to avoid them or change the subject. I am very suspicious of Miami dentists because of past bad experiences with them so now I am very cautious. Once I arrived, I was greeted by Dr. Mauskar, who was very helpful and after answering my concerns, he had xrays and scans done to get the process started. David, the Xray tech, was very kind and professional. At the front desk, Paul handled the insurance and the appt for April 17th. I felt very comfortable here and hope everything goes fine. I would like to find an honest dental office and be able to stick with them for a long time. I will update after my next appointment.

I'm so glad I found Dentists on Biscayne. It is truly an evidence-based practice that uses…read morecutting-edge, state-of-the-art technology to gather thorough diagnostic information to clearly explain the reasoning behind each recommended treatment. Their approach includes saliva testing, CT scans, X-rays, and photographs. All of this information is carefully reviewed by the doctor and presented to you in a way that makes your oral health easy to understand. Dr. Bell was amazing--she showed such genuine care and took the time to educate me and answer all of my questions. There are no hidden agendas or surprise costs; the front desk runs your insurance and clearly outlines all expenses before any work is done. Thank you to the entire team at Dentists on Biscayne for treating me with such professionalism and kindness. I can confidently say I've found my forever dental home!