We recently got our annual insurance renewal notice. We have homeowners, auto and umbrella…read moreinsurance. The notice showed a really substantial increase over last year. We called Michael Plageman, our agent, to discuss the increase. Michael and his staff including Scott are extremely helpful, professional and eager to help! After Michael reviewed our account, it turned out that not only did we NOT have an increase in our premiums BUT that we had significant REDUCTION of hundreds of dollars! Michael Plageman has been our agent for several years and we have always been very satisfied with the excellent service that we receive. Obviously this experience was spectacular and we wanted to share our appreciation of the Plageman Agency- American Family Insurance. Ward W. & Ed E.

Michael is an amazing agent and consummate professional. After hearing what he could do for both…read moremy auto and home insurance, I cancelled previous insurance accounts and switched to Amercian Family. I not only saved a good deal of money, the coverage is much better and geared to my specific needs. I only wish I had switched earlier. Highly recommended!

I've had the pleasure of working with Jumana since 2017, when I first became a client of Mitchell…read moreInsurance Agency, and she has been wonderful to work with from day one. Jumana is incredibly personable, responsive, and effective. She's a true problem solver and always makes you feel like she genuinely cares about helping you. Over the years, I've moved out of state, turned my Illinois condo into a rental, and had different insurance needs arise along the way. Through every change, Jumana and the Mitchell team have always been there to help me navigate it. It genuinely makes me happy whenever I hear Jumana's voice because I know I'm in good hands and that she'll help me figure out whatever I need. I'm incredibly grateful for her and for the entire Mitchell Insurance Agency team. As long as I have insurance needs in Illinois, they will continue to have my business. Thank you, Jumana, for taking such great care of me all these years!

I have been insured with Matt and his team for about 2 decades and I wouldn't ever look anywhere…read moreelse. I have been through numerous changes, additions, claims, etc, and they have walked me through every detail, every time. They have helped me with my claims, have helped me understand my options, and now I work with him in insuring my business as well. On top of that, Matt is personally just a great person who meets his clients where they are understands their needs, challenges, and offers gentle but clear guidance, given his extensive knowledge from years in the business. His team is top notch too. Every time I speak with Matt or someone from his team, it reminds me of why I chose them in the first place. I strongly recommend giving them a try if you have any insurance and/or certain investment needs.

Wes is always pleasant, professional, and a true pleasure to work with. He took the time to…read moreunderstand our needs, explained everything clearly, and found countless ways to save us money without sacrificing coverage. His attention to detail and commitment to getting us the best deal really stood out. If you're looking for someone you can trust who genuinely cares about helping you, Wes is definitely your go-to for insurance!

Sammy was absolutely amazing and so easy to work with and super responsive to any questions I hadread more

I have been extremely pleased by the customer service I have received from the team at Jeremy…read moreZeitler's State Farm Office for my business and personal insurance needs during the past few years. I have found them very helpful and responsive. Wouldn't use anyone else going forward for my various insurance needs! Karen

Jeremy put together a quote based on the Info I sent him on…read moree mail. He was thorough and matched coverage on our existing policy. We met and reviewed options. He is very knowledgeable and assisted with my questions.

Rosie is an absolute hot exemplary woman who knows her business. She's extremely polite and…read morecaring about her position. She helped me tremendously in getting the best rates for my car insurance. Thank you from my heart for your service. Extremely happy Karen Walker 10 starts rate

David has been a wonderful agent, and Alex at the office is great too. David has written the…read moreinsurance on 3 properties for us so far and he is always responsive, and knowledgeable about the products we're discussing. He's a rare agent in that he writes the policy for what you need rather than trying to upsell, which is very much appreciated. Another plus is that he is always willing to review and make adjustments, so you never feel "stuck" with a policy and know adjustments can be made as life changes. Alex is the office manager and she is great. She handles whatever she can when you call and if it's something that David has to specifically address, she gets the complete message to him, so that phone calls are productive. This has been a very good experience, highly recommend David and his office for your insurance needs. Thank you.

Been working with An Insurance Store for the past 10 years and always great customer service where…read morethey care about there clients by being responsive and always in there beat interest making sure they provide you with the best coverage for home and auto at the best price. Truly the best and greatly appreciate this. Thank you, --Rick

An Insurance Store has been non-responsive, unprofessional, unethical, and incompetent. I've been…read morewith them for years, but they have been terrible in recent years. I need to remove An Insurance Store as my "producer." They refuse to sign off on it and will not provide me with the contact person responsible for completing it. Run from this company like your hair is on fire. I seriously question the ethics of this business. P.S. I haven't had to file any claims, this issue is just processing my policy renewals!

Matt handled the request for a quote for us as our insurance went up and we were shopping around…read more He was very accommodating in making sure all policies were carried over exactly as the ones we had. Also, he was on time in calling back when he said he would (to accommodate our busy schedule) And he was patient while we reviewed together all the details. (Though it meant he had to recall us 3 times due to our ever changing schedule) In the end...The price was right! So we proceeded with the processing. It was that simple.

Auto and home insurance customer for over 10 years. Never had an issue. Mea is always helpful,…read morereliable and responsive.

I'm done with this place. Ed has been my insurance agent for car and rental insurance for over two…read moreyears now, but his son Kevin who seems to handle all my claims is beyond incompetent. In the last few months I've had two very major issues with them: 1) A car insurance claim for an accident. I told Kevin about it and we were the ones that filed a police report. I even scanned a letter in from the other party's insurance that asked us to take action and admit fault, which I was not about to do. Kevin acknowledges receipt and says he'll take care of it. Weeks pass and I get a knock on the door at 8am from a court officer handing me a letter saying I'm due to appear in court in a two weeks. If I didn't show, there'd be a default judgement against me. Again, I forward this to Kevin and he says he'll take care of it and that I don't have to show up to court. It's now one day before my court date and I've heard nothing. I call the State Farm claim office and they say they have nothing from Kevin or that office and that this is a very serious issue. They apologize profusely, contact me numerous times via phone and e-mail that day, and take care of the issue by having the court appearance dismissed. Awesome. Kevin? Not so awesome. But, being the moron I am, I decide to retain them as my local agent. 2) I buy a new house a couple months ago and ask for home insurance. After moving in, we get an e-mail (you'll never guess from who) asking for a picture of our shared, detached garage with no ivy on it. We say we don't have such a picture, because, you know, there's ivy on the garage. We also tell them it is shared property and we can't just have work like that done immediately. The owner of the other half has to be contacted, approve of the work, and pay for half. They don't reply. A few weeks later, on a Friday afternoon, the asshole decides to email again demanding a picture of the garage without ivy by Monday (doesn't such an immediate need also typically require a phone call?). That's all. Nothing listing any consequences or anything. We say, again, that it's not possible for the work to take place so fast. Again, a few weeks later, we get a letter in the mail saying our home insurance has been cancelled due to the ivy on the garage. W. T. F. Hey, Kevin, thanks for a heads up. Fool me once, shame on you. Fool me twice, shame on me. The day I got this letter I began the process of moving over my insurance to Roni Siegel. She has good Yelp reviews and her agents have been very kind and helpful so far. If it weren't for State Farm's wonderful central claims center, there's no way I'd still be a customer with them either.

The unprofessionalism that I've received with Alex was disappointing. This was probably the worst…read moreexperience I've had with an insurance company. He would talk to me like a child when I would ask questions about my insurance policy. Kevin was helpful whenever he would respond to my inquiry about a week later after emailing him a 2nd or 3rd time.