Ridiculous call line and no other way to contact or leave a message. There were 10 people in line…read more I patiently waited and when the call was FINALLY being routed to a person, I was disconnected. I quickly called back and there were 11 people in line. I'll just call Northwest ENT.

Paid a $40 co-pay for 5 minute appointment. Dr. Kaufman completely dismissed me and I did not felt…read morelistened to whatsoever. He made me feel stupid, especially when I had to wait 3 months for this ridiculously short appointment. Infuriated with the fact that I paid for this "appointment." Definitely would not recommend this facility as a whole, simply because they employ a doctor such as Dr. Kaufman. Completely unprofessional and disappointed.

Went see a few weeks ago he said if I had any problems call him he would put tunes back in so fliud…read morecould drain I call him told him I was falling down because of the dizziness he told me it would be two months I was very upset he didn't seem to care

Amazing dr, amazing work, wonderful bedside manner. Followed up with us at home. Cannot say enough…read moregood things or recommend him enough. Feel lucky to have found such a compassionate, talented Doctor.

Rude, unfriendly and poor customer service. He did not take my visit seriously.read more

I would recommend going literally anywhere else. Extremely rude office staff and the shadiest…read morebilling practices of all time in which they offer 0 explanations for. A nest of snakes.

Doctor Stringham is a wonderful doctor. He helped me immensely under his care over the years…read more That being said, the difference between seeing Doctor Stringham and dealing with his back office is "night and day", awful, causes feelings of frustration that turn into anger. The challenge is, Dr Stringham refers you to his back office for all needs when you're not in the room with him. This includes prescription refills, authorizations to the insurance company, etc. It's almost impossible to get someone on the phone. When you do, clinging to that person for help is key. Unfortunatly, Turnover of staff is high and when a "helpful hand" leaves you have to start all over again. This last go around took 9 messages over two weeks, for help to their triage VM and emails and as I write this review still nothing. Unfortunately I learned that due to my messages and in person visits to the desk pleading for help, I was gaslit by their new manager of operations and the practice will not see me anymore. Zero accountability. Patients rely on their doctors for treatment. If the back office cannot communicate, how can one leave a good review? Even after all the help over the years. Northwest ENT seems to big of a practice to care about the individual

Get a second opinion before having surgery. Wish I had …read more Still having some trouble. Found another doctor and am very pleased.

I went to see Dr. Locandro for ringing in my ears, also known as Tinnitus and this guy absolutely…read moredid not care at all. Came in, showed me my hearing test and said sorry cannot help you. Just deal with and move forward. Did not suggest other things that I was aware of before I went Anytime I mentioned things I have learned about, all he said was "Yeah" and nothing. I went hoping he would have some ideas on how to deal with this. Terrible Experience! Plain and simple. Did not ask how I was doing with it as anyone who has this issue knows how much it can disrupt your life. Did not suggest going to a Tinnitus specialist. The staff person who checked me in went and found a card for a specialist who may be able to help. This guy should quit and do something else. Terrible Doctor. DO NOT WASTE YOUR TIME WITH PERSON!