Hi, my name is Maria and I just recently called and I got helped with adding in my miles which I really appreciate it. He took time. He explained every detailed of the things that I was asking him and that is actually one of the things that I really love that they could explain to you detailed by detail, and it was one of the things that I really loved and thank you so much for all your help your support read more

Very detail and helpful for explaining insurance costs and bringing value to the decision. Amazing customer service

Jeanette was amazing! Very professional and great customer service provided. Was able to efficiently process my request.

I spoke withKameron at David Reyes's office, he is amazing! He was so patient and helpful obtaining all the information I needed; it was a lot of information. I have dealt with this firm for over eight years and I highly recommend them to anyone looking for an excellent insurance agency. read more

Thank you Kameron and the team for the support and guidance with my family's insurance policies.

My family has been with David for over 20 years, ever since he was a fairly new agent in Cypress. Throughout all of life's changes, births, apartment moves, home purchases, David and his team has always been there to provide us the safety net we needed. Although we do not buy all our insurance products through David, we trust him with all our chief needs. His staff is always courteous, professional and responsive to all our questions and concerns. Reach out to David first to develop a sound insurance package, feel comfortable that your interests will be protected. read more

Jaqueline es muy amable y trata de ayudarme en lo que necesito saber sobre la aseguranza

Yes switch from 21 century and gabriella made easy and very professional and welcoming i glad i made the switch she even gave me more coverage for about the same amount of money read more

I've been working with Adreina at David Reyes State Farm agency for some time. They are great and the quality of service and guidance is amazing! I would definitely recommend to give them a call for insurance. The entire team is outstanding ! read more

Long overdue review that's been years in the making. My parents have used his services since the 90's. As soon as I got my driver's license, I also joined. He makes sure you are well covered, both auto, renters, home (if applicable) and umbrella. They also have reasonably priced life insurance policies. We've had to use the auto insurance since we have been clients for almost 30 years and they're always been excellent to deal with. Some insurance agents might be a little less expensive, but honestly, you get what you pay for. With this agency you get personalized service that usually only the really wealthy (AKA 1%) receive. Highly recommend David and his team. read more

Andreina helped me get ensured and was very professional, she also answered all of my questions. Definitely recommend! read more

I like so spend time placing a review when its really worth it and the vendor or service deserves. In general I only have good things to say about State Farm but I have to highlight that this agency goes beyond of customer service. I have my house and 2 cars under umbrella coverage and despite I haven't had any need to use the insurance, makes me feel relief to know I have always the agent support. Gabriela is our representative, she is very kind and knowledgeable, she always explain every detail and she is very patient with all of our questions (Yes, I like to ask a lot) Thank you for all your support during all this years. Mauricio Hernandez read more

Gaby es la mejor explica súper bien todo detalle por detalle y siempre resuelve los problemas la mejor adquisición de State Farmers

David and his staff are helpful and attentive. He carefully guided us to reassess our car insurance needs as family grew and our children got older. He took into account our teenage drivers and their specific needs in addition to making sure our household was protected. In addition, he helped us reassess our home insurance after a move. He quickly answered all of our questions thoroughly and was always available for any and all needs. I highly recommend David Reyes and his office for all insurance needs! read more

Really enjoyed the customer service here! Andreina was super friendly and answered all my questions. She was very helpful.

Andreina thank you so much for all your help. you answered all my questions , patiently explained the process ensuring I fully comprehend the details. Thank you for making this situation easier. read more

Gabriela has helped us so much so thankful for her she has amazing communication skills

Gabriela es la mejor, todas mis preguntas me las aclara yo confío en ella es una muy buena agente y la recomiendo

"Andreina helped me with my policy when it increased, she was patient with me and all of my questions. I trust what she says and I'm so happy I got her as my rep" read more

I love my agent andreina, you will find out if you get her. she's awesome. She is so knowledgable and will try the best to get you the best coverage. read more

This State Farm has wonderful customer service and they explained everything to you in detail Janet was so helpful she waited on hold well I got the email she's very sweet to make sure I was taken care of highly recommend read more

Excellent service jacqueline velasco is the best agent, always efficient and solves the needs of my company, 100% recommended

I've never even met this guy in person yet he had my business. I don't think I even got a chance to talk to him, only his assistants. I needed to shop around for my auto insurance. I found a better price through Geico. On top of that, I didn't have to wait for a call back, like what was the norm for this agent. read more

We have all or our insurance with David Reyes and State Farm. David and the rest of his people in his office are all very knowledgeable, and they are always super helpful and make sure when have the right insurance for our needs whenever we have anything to insure frome home to business and life insurance! read more

excelente trato con las personas en especial la que siempre me atiende se llama a Gaby estoy muy contenta con ella gracias

I wish I can give them 0 stars I had car insurance with them and all the information that the agent gave to me was all wrong. Just like Adriana's inshurance its all bullshit do not come here they tell u what u want to hear plus I went in one day and was given a quote and then I looked around and decided to go back to them so I get there they ask if I already got a quote I said no so a new person helps me and she gives me a different pricing the first quote was $510 and the second quote was $397 that's a big difference so I'm assuming they get commission and charge u what ever they feel like charging read more

This office without exaggeration is one of the best state farm agencies I know . Their whole team is very friendly and always there to help! I enjoy going to their office;i know any problem i may have gets solved immediately. The most important thing to me and i think to many is getting to know their agent! David Reyes is one of a kind! He is the most caring person and wants the best for his clients .. From experience him and his team will try their best to guide you and advice you as best as possible ! If you are looking for a state farm agent .. try him out and see for yourself. Great staff! read more

I am a real estate broker and when I saw how State Farm treated homeowners after the Yorba Linda fire (they were AMAZING)...I wanted to make sure I was insured with State Farm. Luckily we have needed to ever make a claim, but I know from witnessing first hand that they are truly there for you if you need them. We have been very happy with the service...David and his wife have been fantastic. Great company! read more

The BEST Insurance Agent I have worked with, even with the first call I could see the difference! Good rates and even better customer service. I highly recommend him and have a lot of my family that uses him too. I always feel confident with David's team and appreciate their knowledge and experience. read more

If you are looking for an honest, knowledgeable and friendly insurance agent...David Reyes is your guy. He will go out of his way to make sure you understand your options. Highly recommend!!!! read more

Been a customer for 8 years and never had a single bad experience. The team here is always willing to do whatever it takes and always provide a great service. Melissa has been a great help. She was very patient with our requests and helped us figure out the best way to make sure we had all our priorities taken care of. She even went further and recommended more services benefits that we never knew about. She put our needs first making it easier for us to decide to stay with State Farm. Great asset to the team. read more

I am so happy to have this agency for my insurance. They are honest, friendly, helpful just over all really good people and seriously there when you need them. Thank you so much for all your help read more

We recently experienced a horrific car fire in a collectible, 1950 Cadillac Coupe de Ville. Thankfully my husband and I were not hurt but our beautiful car was totaled. We were so thankful that we have State Farm Insurance and Agent, David Reyes and staff, help us through this unexpected incident. David was immediately available to help us through the claims process. Even though we did not have one consistent claim representative throughout the process, each claim representative we spoke to was very kind, knowledgable and professional. Thank you, State Farm, for being "like a good neighbor" and "there" for us. read more

I used to love State Farm until just recently. I have been with company for years and held 2 auto policies and 1 renters policy. Fast forward to May 2017 when I purchased a home and requested an insurance quote for a home owners policy. I emailed the office and didnt heae back. I waited a couple days and called in, spoke to one of the ladies who took the info amd said she would send me an email with the quote. Well, never received it. I assumed they didnt care enough about keeping me as a customer so I started shopping around. I found another company who gave me a great quote and was actually able to loeer my car policies also so I made the decision to switch. I started by emailing the office advising I would need my policies cancelled as of May 12th. I proceeded to send 2 additional emails and left 2 voicemails. Still, no response. I then call after hours/corporate who proceeded to tell me I had to cancel through my direct agent but that they would send notice for me. Still, no response. I call corporate again in June (month later now) saying why are my policies still active?? I was assured it would be taken care of this time and associate even warm transferred me to my local agent. I spoke to Mayra who tried to inform me the reason my bill.was double was because I was set up on auto pay. Wait, what? No, the reason my payment looks double is cause I havent paid it since it should have been cancelled over a month ago. So I advise her to CANCEL my policies and she said she would submit. Fast forward to last week when I receive a bill in the mail stating my policy is going to be cancelled but not because i requested it but because im past due. Are you serious?! At this point im livid. It has been 2 months now that Ive been trying to cancel. Call into customer service again and speak to Chris who says there are no notes or requests of me wanting to cancel?! Are you kidding me?! So once again because the phone agents cant do anything other than "send a message" i give it one last shot. This was last Thursday. He assures me that my local agent will see the message in the morning and theres no reason why they cant reach out to me Friday to at least acknowledge my request. Well, its Monday and here we are... no acknowledgement, no cancellation, nothing. So im at a loss. I dont know what else to do. read more

This office severely lacks professionalism, brains and grammar ! Seriously ! My problem with them started with my second month of being signed up. They went to go charge my mastercard for monthly payment, it declined due to me changing banks. Understandable, no problem. I give them my new card number and tell them to keep this one on file to bill monthly. I then get a call the following month from them stating "my check bounced " I assured them that wasn't the case when i don't write checks, the guy insisted i wrote a bounced check. SOOO FRUSTRATING !! He finally realizes, he charged my mastercard instead of visa and says " Oh we ran a cc, you didn't write a check. No ish dumby !! So i asked again for them to remove the mastercard and to use my visa. I was assured they would keep it on file and this wouldn't happen again. I'm sure you can guess what happens next, I get a call the next month, from a woman this time, saying um, we are calling because your check was returned from your bank and we are needing payment. Here we go again. I explained AGAIN, what had happened in this previous months as well as how they should have my card on file and it's like it goes in one ear and out the other. Not sure if it's cause these people are truly stupid or just don't care. Anyways, doesn't matter to me anymore. I canceled and am now with Geico saving $ 20.00 a month and everyone understands and speaks great english and are very professional . read more

Thai place is a 1 with a capital O and that O is suppose to be a BIG Zero! Worst customer service ever and inefficient. They never you to be like this not sure what happening over there but I'm sure they are loosing clients galore!! We've been them for 12 years but in the last 2 years the been bungling our coverage up!! It's time to find a different agent. I don't know how many more times we can give out info to these unqualified order takers. We keep running into the same problems and somehow not we end up driving with no insurance...so we go over there yesterday to make sure we give them out info again and this is the 6th time and when we get everybody has no customer service skills ... I mean sub zero skills.. Open the door and everyone scrambles like they are busy and look on the floor to avoid eye contact..its like cockroaches scrambling when you turn on the light..WOW!! I pass at least 4-5 people with no acknowledgement ..what happen to "hello" do you need help?!!.. Seriously terrible service and they guy in charge was in his office is really to blame for the culture he created at this place. The speed of the captain is the speed of the ship and this ship is sinking.. Why does your customer have to be upset for you to pay attention and do the work your suppose to do? No accountability this place sucks!! I hate that they made me a gave out a 1 star read more

This review is long overdue since I have been a client of David Reyes for over twenty years. He has been my agent from my first car, to my first house and then the birth of my two children. I truly feel like with any problem,(ticket, accident, slab leak), he is just a phone call away. I feel safe knowing that I am insured with him and that he truly cares! I wouldn't recommend anyone else! read more