All of the basics about running a dentist office is here, but I have two key issues with this…read morebusiness. 1. The dentist told me I had a cavity and suggested amalgam filling. I do not prefer amalgam and wanted an alternative treatment. His billing staff did not correctly request a pre-authorization with my insurance company to cover the alternative treatment and I was stuck with choosing the amalgam. Luckily, I went to another dentist office who informed me that I DON'T have a cavity. 2. The billing staff didn't provide a written explanation of why my night guard is necessary (because I grind at night) so my insurance won't cover it until the evidence is provided. I have talked with the staff three times about getting this taken care of and they STILL are demanding I pay for the part that insurance was supposed to be covered. My treatment was 6 months ago!!!! I don't trust the dentist or his staff. I will not be returning.

Incompetent billing. I wish I had read reviews earlier. Went in on coworker recommendation about…read moreDr. Keilman's father. So far, on a routine cleaning, dental assistant broke one of my crowned molars. Was furious,but allowed him to finish other scheduled crown before vowing to not use him again. Due to laziness on my part and living in one town and working in another, I came back after a few years so they could try to make it right. Upon coming back, Keilman dentistry was still rougher than most dentists but as a vet, we can take quite a beating before complaining. Although some of the techs were competent in cleaning, I put off extraction of the molar until it started causing problems. "Dave" became billing coordinator somewhere in this time and my portion of payments on the estimate fluctuated up and down. I would tell them to tell me exactly what I had to pay so that I would not owe after insurance paid out. Never was it the same. On my last visit, I finally had them extract the tooth they had broken and crown another. In the billing estimate, I was told a certain price. When insurance paid and I had paid, I was billed $300+ more than estimate and was told "Insurance companies" can change what they pay "at will". Insurance company has told me they haven't changed prices and the mistake on Dr. Keilman's estimate was billing department quoting me price for gold versus white colored crown. A distinction I care nothing about since it was a molar! If you are looking for competent dentistry along with fair billing, move along. Sadly,You won't find it here. If I could give zero stars, I would.

Heritage Family Dentristry in The Dalles, Oregon is an amazing dentist's office with Dr. Piatt and…read moreher team of hygenists. They are welcoming, warm, compassiate and highly knowledgeable and experienced. From my initial visit, exam, and x-rays to the wisdom tooth extraction I just had performed, her skills and soft touch are welcomed. Top notch professionalism, a super clean office, and ease of making appointments make her an exceptional choice in the Gorge for your dental needs.

From the owner: Step into a world of comprehensive family dentistry at Heritage Family Dentistry, proudly serving…read morethe community of The Dalles. Led by the esteemed Dr. Piatt, our practice is dedicated to enhancing and preserving the smiles of every family member. Conveniently located in The Dalles, Heritage Family Dentistry is where Dr. Robin Piatt and her team deliver personalized care tailored to meet the unique dental needs of individuals at every life stage.

Dr Dennis Macnab has been my dentist for over 17 years. Due to grinding and clinching my teeth I…read morehave had to have a lot of dental work over the years. He is by far the best dentist I have ever been to and his staff is second to none! He listens, is gentle, and very compassionate with all dental problems. He has been there for many times in emergency tooth flare ups! My children were going to a children's specialist dentist when I figured i should try taking them to Dr. Macnab also. They felt very safe and comfortable with his care. I can't recommend him enough! Worth the hour drive to receive such amazing service! Thank you DR. MacNab and Staff!!

From the owner: Family Dentistry. We Love Children…read more Welcome to Dr. Dennis Macnab Family Dentisistry! Dr. Dennis Macnab serves The Dalles and surrounding areas. Dr. Dennis Macnab uses new Laser Technology.New Patients & Emergencies Welcome!Services by Dr. Dennis Macnab :* General Dentistry* Cosmetic Denstistry* Implants* Bonding/Bleaching* Preventive CareCall Today To Schedule Your Appointment!

This place will lie about contacting your insurance and then bill you for the whole amount,…read moreregardless of how many times you ask the woman in the box if everything is good with your insurance. Failed to send dental records to new dentist...Do NOT do business with these people, shady

From the owner: Receive exceptional dental care for your teeth when you choose our family dentist in Dalles.read more

The staff in this office are truly outstanding. Kind, compassionate, understanding - these words…read moreexemplify them. In a small town, small businesses become more like family rather than just a business. Dr. Cullen took over this practice in 2018, but it feels like he's been here longer. He builds a rapport with his patients. He speaks calmly and respectfully. He explains everything in detail without overwhelming you. Every phone call, email, and interaction is about the "golden rule" - do unto others as you wish be done to you. They are there for their patients during routine dental checkups and in times of emergency. And, of course, the view from their dental chairs is phenomenal! It's called "Columbia View" for a reason. Thank you to Dr Cullen and his team for all they do for our community.

My daughter and I had our first appointments here, yesterday. WOW!! Every professional from the…read morefront desk to the back was kind and helpful. Dr. Cullen and Wendy, his hygienist, are both gentle and very thorough. We received exceptional care with a breathtaking view of the Columbia River.

If I could leave O stars I would. we have been patients since March 2025 and STILL HAVE NOT BEEN…read moreSEEN! our appointments are regularly cancelled and rescheduled out for 6 months every time and then they bill the state saying they provided services that were never performed. they need to be investigated for fraudulent activity and neglecting patients

Terrible communication and poor customer service!…read more I made an appointment for 1/21/25 back in August, because it was the soonest available new patient exam. Upon the lead up to this appointment, I received only text confirmations from the office, to which I replied "yes, I confirm." I was sent the paperwork to fill out one week before the appointment, and as I was at work, I filled out the sections I knew off the top of my head, but since it was January, I didn't have my new 2025 insurance card with me. That section was not marked as required (unlike others), so I figured I could grab my card at home and bring it in to the appointment, like ALL OTHER OFFICES allow. Next thing I know, it's Friday afternoon (and Monday is a holiday) at 2pm and I receive a voicemail from the office stating this is my final chance to give them my insurance card. Final chance? When was I informed of previous chances? I'm at work; I don't have it, and I'm not able to call them immediately. At 3:30pm, I receive a text saying my appointment has been cancelled. After waiting four months, I have been cancelled because they couldn't wait longer than 1.5 hours to get my card. I looked at the online system, and it said the next appointment was 4/30/25. I left work early - they're open until 5pm - to call them at 4:45 to try to get this fixed, but there is no answer after 15 minutes on hold. Monday is a holiday, and nobody calls me back Tuesday morning - the morning of my appointment. So I call them AGAIN and wait 15 minutes on hold. The lady is not understanding or apologetic at all. She now says their next appointment is for the end of June. How did it go from April to June if they haven't been open or taking new appointments? Why can't I just have my original time? How did they fill it within 15 minutes? I just said I wanted to cancel, and I'm glad I did. I will now find a dentist with better policies, communications, and staff. Good riddance!

I was referred to Beacon oral surgeons by a local dentist and I have to say I could not be any more…read moresatisfied with the quality of work and professionalism displayed by the surgeons and staff at this facility. nobody wants to have their wisdom teeth removed, especially where surgery is involved. the entire establishment was clean and easy to find, I feel as if all of my questions were answered and my feelings of pre-surgery anxiety were quickly extinguished by the staff and my surgeon. My x-Rays were explained in great detail and the office staff were able to work with my financial limitations with multiple options for payments including in-house financing. Should I need oral or maxillofacial surgery again I will not hesitate to return to Beacon

If I could give zero stars, I would. This was one of the most humiliating and disheartening medical…read moreexperiences I've ever had. After weeks of confusion and no coordination between Beacon and my dentist, I had to act as the go-between just to get a surgery date. On the day of the surgery, after fasting and carefully following instructions, I was told -- while already in the chair -- that the procedure was canceled. Why? Because I had taken my medication with a tiny sip of diluted grape juice three hours earlier. Not too much liquid -- just a small amount, mostly water (1 or 2 tablespoons). Instead of simply asking, the surgical assistant played a condescending game: "Show me with your fingers how much you drank." It felt demeaning. The surgeon never even came in to speak with me. I had prepaid $18,150 out of pocket -- money pulled from savings and investments. They offered no payment plan, no insurance coding support, and no transparency. I left in tears. I will never go back, and I want others to be warned.