Very impressed! Where do I begin…read more I thought about writing about my horrific experience with my previous dental office (Gentle Dental) that led me here, but this is where I want to Praise Dr. Elkhal and his amazing team. Long story short I was told that I needed a tooth extracted and that I needed to have implants in place at the cost of 4k. First they said they could retreat and then later decided it wasn't an option. I needed a second opinion and sought out another dental office. I ended up at Rose City dental. (Highly recommend Rose City as well) They referred me to Endodontics Limited. I had been in a lot of pain and was told that the only way out of my pain was extraction. Dr. Elkhal worked me in same day due to my special circumstances with pain. I noticed the difference immediately. The friendly receptionist who cared about my visit. Not just processing paperwork. The calming environment was a change from other offices I had been to. Dr. Elkhal brought me in and performed an evaluation and agreed that there was an infection but due to incredible swelling and current pain he would recommend to wait until the swelling went down. His evaluation led him to believe that the root canal could indeed be retreated and he wanted to save the tooth. I was prescribed antibiotics and we scheduled. The procedure went extremely well. I have had a few root canals and this one was by far the best. Dr. Elkhal is a true professional. It comes through in his explanation of the process. He explained step by step what we were doing to and why. I have never experienced this level of service from anyone in this industry. I am a Service Manager of an automotive service department and appreciate and recognize what Dr. Elkhal and his staff are providing. If you are in need of a root canal, I highly encourage you to seek out Dr. Elkhal! You will not be disappointed.

Dr. Steven and Assistant were very kind and understanding to my wife and I. Really gave off a…read morecourteous and considerate attitude throughout our experience there. Office was small, but inviting.

I am extremely disappointed with the experience my family had at this dental office after being…read morepatients for years. My daughter was referred here by another dentist, and the referring office had already completed X-rays. Instead of obtaining those records, this office performed extensive additional X-rays that ultimately were not covered by insurance, leaving us responsible for paying out of pocket for imaging that was unnecessary. What made the situation even worse was the way it was handled. The office manager was incredibly rude and refused to acknowledge that my daughter had been referred when I asked why they didn't obtain the X-rays from the referring office, despite the fact that I had phone calls directly from their office confirming the referral. Rather than working with us to resolve the issue, the account was immediately sent to collections. After years of being loyal patients, I expected much better communication, professionalism, and customer service. Unfortunately, this experience completely changed my opinion of this office, and we will not be returning.

Absolutely the most compassionate, effective, and thorough dentist I have ever visited. His care…read morehas resolved my dentist fears; he won't even begin without making sure you are comfortable. The office staff are really sweet, the waiting area almost always has bob ross, and parking is never an issue. I'm in between jobs and I'm focusing my effort on getting insurance that is supported by Andy so I can continue care with him.

Friday afternoon I went in at my appointed time, expecting to have a tooth pulled. As a first-time…read moreextraction patient, I wasn't aware the initial meeting was logistical only. When Dr Leung explained that I would not be having the procedure that day, I lost my composure and burst into tears. I was so dejected and frustrated with my dental issue; this was my third dental appointment that left me disappointed and with my abscess unresolved. This kind and very compassionate man, who had never before met me, offered to see me before the clinic opened on the following Monday to get my extraction done. I cannot express enough how much I appreciate the care I received that day. I had virtually NO pain after he pulled my tooth. I hope to never need them again, but if I do, I'll return.

no pain the next day after 8 extractions. Doctor L is the…read morebest person, so gentle and respectful All nurses are also sweet

Dr. Jardine and the entire staff at Excel Dental are par excellence, providing honest, high-quality…read morework and performance. I have been a patient for 2 years, and each time I visit, I am greeted with warmth and care, like family! Recently, the crown of my implant (placed by another dentist 10 years ago) became loose. Dr. Jardine and his medical assistants worked HARD, for hours.... for weeks, to save my implant. It was not an easy task. My implant is discontinued, it was hard to find the tool, hard to use the tool, and hard not use the tool. I knew it was risky for Dr. Jardine remove the crown because the screw between the crown and implant was stuck. I knew I could lose my implant, and I would cost $5,000 or more to replace. Dr. Jardine is transparent and trustworthy, and I expected the worse! He took his time (several hours), saved my implant, and replaced the crown. I am grateful. Thank you!! Thank you!! Thank you! Clean office!

I have always had a decent experience there until today. After a long hard shift at work I get to…read moremy appt 15 min early. All good, just waiting. I get a phone call from my son so I answer it. There wasn't but 1 other lady in the lobby except me. I was quieter than usual because I know I can naturally be loud. Well about 2 min into conversation the front desk lady asked me to take my LOUD conversation outside and that they don't allow phone calls in there. The tone and the way she talked to me was like mom to child. I didn't deserve to be talked to like that. I asked her where it stated that they don't allow phone calls? She was like, well if there's not one up then we will put one up. It's like she was testing me and pushing me and then she just smiled with this smug look on her face like as if she's better than.... It was so disrespectful and I will never go back! Now one could argue that it was disrespectful of me to take a phone call. I assessed my surroundings and timing of it and made that decision. And also very aware to keep my voice down! So naturally I felt attacked. There was no background noise of any kind! No music, no TV. So maybe I seemed loud to her?? I don't really know! I questioned myself and called my son back and asked him if he thought I was talking loud to him. He said no, absolutely not! And trust me, he's honest! He's 17. So maybe she should have minded her own business and did her job instead of policing me!

I've been seeing Dr Roman for years for cleaning and a crown,but this time was a disaster. When it…read morefailed, he did another one,still with no result. After further consultation, I learned the tooth was fractured and needed extraction,not a root canal. He did refund my money,but the whole process was a waste of time and distress. I wouldn't trust him for anything beyond basic dentistry.

Avoid this office at all costs. My experience was a textbook example of bait-and-switch billing…read morepractices. I was quoted one price, only to receive a final bill several hundred dollars higher. The office has patients sign a form stating that quotes may change without notice, which they use to justify significant, unjustified increases. After my visit, they maxed out my insurance out of hundreds, charged me an additional $700 out of pocket, and then still sent another bill for $600. When I reviewed this with my insurance provider and a third-party consultant, both confirmed that several of the services I was billed for were unnecessary. Equally concerning was the way I was treated after the services were completed. The front desk staff spoke unprofessionally and dismissively, and when I had to reschedule due to an urgent life event, after providing advance notice, I was still charged a cancellation fee. The office pressured me into additional treatments by claiming I was on the verge of periodontal disease and that I had "come in just in time." This kind of fear-based upselling is deeply unethical. I strongly encourage anyone considering this dentist to take the many negative reviews seriously. Patients deserve honesty, professionalism, and respect not misleading practices and inflated bills. Superficial friendliness masking extremely poor customer service. Expect to be treated like a dollar sign, not a patient.

I purchased a pair of dentures two years ago. A couple weeks ago, the bottom plate broke. Dr…read more Vaughn never gave me a price, but said I would get 900 dollars off. I called today, 10/17/19 and was told it would be $1000!!! Dr. Vaughn does not stand behind his product that I paid $3000 for and didn't last. Dr. Vaughn is nothing like his father. He is more interested in money and not his patient's welfare. I am on a fixed income and he knows this. Today, 10/18/19, he gave me 150.00 off bill.

Our family has been seeing Dr. Vaughn for about six months. First with an emergency which he…read morehandled promptly and effectively. Yeah! Now we've settled into his practice and see Dr. Vaughn is very good at examing and elvatuating various dental needs. He is also good at giving options and to explain things. He along with the office staff are all very friendly and know the ins and outs of insurance billing. We are really glad to have found dental care that is delivered with skilled hands in a kind, generous, gentle manner. He is a one doctor practice so things are much calmer and quieter with a feeling of competence than I have found in larger practices where it sems they are always training new staff. If you try Dr. Vaughn Teuscher I'll bet you'll like him too.

Dr. Sparrow and staff are amazing! They maintain an exceptional level of care, with a focus on…read moremaking sure patients are comfortable and informed. I feel blessed to have found them here in Vancouver.

The front desk lady was very rude and hung up in my face when I tried to schedule an appointment…read more She was very dismissive and I'm assumed she was having a bad day. My family and I will be going to a different dental office instead. She's definitely not a good representation of the company.

I haven't been to a dentist in 15 years... and I come from really bad teeth genetics from both my…read moreparents! So needless to say, I have a lot of work to be done and am preparing for some partial dentures). I just had one root canal four crowns and a cavity done (all in one appointment... The QUALITY of work they did AND GOT DONE IN ONE AFTERNOON was outstanding! I was pretty comfortable within about five minutes into my first consultation appointment. As a first time patient, Dr. Recore did not attempt to "upsell" me, and created a great plan for me to love my smile (and within a budget I did not share with her)! During my appointment, I didn't feel a thing (yes I used the gas) and I am a very sensitive baby when it comes to my mouth!! I put in my headphones and listened to my music and went off into my own world and they did their thing! Dr. Bardeloza Did my root canal and this was the best root canal experience I've had (and I've had a lot of root canals from various dentists). I'm leaving this review the day after and I don't feel any discomfort!! I can't even tell I had any work done!!! Christie did my temp crowns for me on my front top teeth (I have been so conscious of those teeth ) and she did BEAUTIFUL work (she tells me the permanent crowns are gonna look even better!!!) my father was a longtime patient of the previous owner and 25 years ago, My son went in after breaking his top front tooth. They were able to build his front tooth back up and he still has it to this day (not once has it broken off!). Going in as a first time patient to new ownership gave me nerves, but they settled them immediately (it's such a nice and comfortable environment with the staff, everyone is really kind). I am 50 years old and for the first time in my life, I am excited to start seeing a dentist to fix everything needing to be fixed and actually doing preventive care! I know this is a really long review, but this place is worth it and I'm hoping it helps someone who is really-really nervous about going to the dentist (like I was).

I've been going to New Horizons for a very long time. Dr. Jen is lovely and helpful and the…read morehygienist I use, Laura, is thorough and gentle. I appreciate the care I get there!