Asked owner for trim threshold that was told to me by his guy Greg that would leave one and it…read morewasn't with the material told me wasn't part of the deal Ok I told him but his kid said they would handle it from original deal; their customer Service is not customer centric especially with their original installer from my original review. Arrogant sales man and does not listen Go else where or get Greg to do side work he the polite one

My husband and I have bought carpet and flooring from here for years. Never a complaint and…read moreexcellent people to work with!

The product is a weak coverage on wood floors. it does not last, and service is not the greatest…read moreone either. The owner promised to bring a small amount of the product to us to correct some scratches on our floors but never delivered on his promises. Communication with who is running the office was difficult and awful.

What started off with a little confusion in regards to a home visit, we got past that and ended up…read morebooking the sandless procedure. I was told it would be done in a day and it ended up turning out to be 2 days. Which cost me some money at the kennel but luckily they were able to accommodate me. The floor itself looks absolutely beautiful. One minor area that we thought was dry didn't turn out as nice as the others. But all in all, I would highly recommend this procedure versus sanding. And it's a family-owned operation and everyone in the family was extremely polite and helpful. I have handed out of the flyers. They left me and let others see my floor. They look absolutely beautiful.

I had rugs put into my house in my living room…read more and television room three years ago. They also installed tile in my bathroom. Excellent work. I will always use them again in the future. The rugs and tiles have also held up very well to this day.

Paul- very rude! Since I did not buy the flooring from them he would not answer any questions I had…read moreand proceeded to hang up on me. Would never do business with this type of low life person. Simple courtesy goes along way.

Todd is amazing at this work. He made my old floors (120+ years) shine like new. Plus easy to…read morecommunicate with and reasonable prices!

You will not find anyone better than Todd to resurface your floors and at a very reasonable price!read more

This is not the review I wanted to write. I really liked Charlie, right up until he ghosted me for…read moretelling him that the spot in the doorway was lifted. February 18th Charlie started on my 856 square foot flooring project consisting of an alcove under the stairs, living room, dining room, kitchen, guest bedroom and hallway with 2 small closets. Removal of the old flooring and installation of the new, to include trim and quarter round on the kitchen island. I was to order all the necessary supplies. Everything went well with removal and most of the installation. Due to the house not being level, we had a small issue with the doorway to the guestroom. On March 3rd I told him, and we decided a transition strip would be a good solution. He finally came back on March 31st to fix that and install the stair nosing. When he went to install the stair nosing, we realized I ordered the wrong item. I told him I would message him when the right one came in. On May 12th I realized I had forgotten to message him so I messaged him to see when he could come finish that and he said he could probably come out around the 30th to the 1st. On June 1st at 7:44pm I asked if he was able to nail down a time to come out here. He said no later than Monday. Sunday June 8th, he asked me for pictures of the area because it had been a while since he had seen it and wanted to make sure he had all the right materials. I sent the pictures of the 2 spots that needed the stair nose and an additional text stating that there was a spot in the doorway that lifted and a picture of the area. That was the last time I heard from him. I texted Monday, Tuesday and today, all showing delivered but unread. My husband called him and it went straight to voicemail, then texted him and told me the imessages went from blue to green, showing he blocked him. He then called him using a VoIP number and Charlie answered on the first ring. When he said "hey, this is James" Charlie immediately hung up on him. We sent him a final text from a different google number saying "it's cool if you don't want to fix the problems and we won't contact him again, but it would've been nice to get an answer instead of being blocked" which was also ignored. The work that was done looks great but for the amount of money we paid him, we expected the job to be finished.Overall the work that was completed looks great and we are very happy with it. Unfortunately, not being completed as per the agreement cancels out the positive in this situation. I would normally give a glowing review for the work completed but as it is unfinished and we now have to hire someone else to complete the work we have already paid for I would not recommend him for future projects for anyone.

Cap Flooring helped replace my daughters bedroom carpets. Excellent job, fast response, and great…read moreprice for quality work. Definitely would recommend. Going to be calling them again for future projects. Thanks again!

Roger came into my home knowing I needed a simple repair and immediately started talking about…read moreripping through my walls and rewiring my house. The original number he came up with was something like 25K (for a call about a light switch). We seemed to have reached some sort of agreement; and since I'm facilitating selling my mother's house, I got them in touch. Things seemed fine with the lesser fix of 2K. Two weeks before the house goes on the market, I text him and he tells me verbatim "I'm not fixing your electric". Pièce de ré·sis·tance, he blocks my number. 1. My mom & stepfather flew out from CA and fixed the problem in about two hours (along with a bunch of other things him and his buddy Austin left halfway finished: those took several days). 2. I don't think Roger's even a licensed electrician, and if he is, he needs to go back to school. 3. And wouldn't ya know it, he charged me $150 to do less than nothing--He pulled out wires and plates, ripped off part of my door frame for some reason, and then just left them for me to deal with. I wouldn't let this guy anywhere near my house again.

Roger was helpful and straightforward about adding a dishwasher to our kitchen. Previous owners…read moreremodels to the kitchen made our original idea impossible (without another full remodel) but he built a separate cabinet and get the dishwasher installed. It's a completely functional fix until we're ready to do a full remodel.

Price - 4 ( always want to pay as least a possible) Service…read more- 6 Products - 5 Installation - 5 We contacted Nickel City Hardwood in November 2020. We knew that we wanted a darker, beveled, 20 mil layer vinyl floor but we couldn't find the one that we loved. It took us a few weeks to finally decide on a floor that we loved. Only to find out that it was being discontinued. After searching everywhere to see if someone had enough product for us to get the job done and having no luck were heartbroken and ready to settle. A week went by and Mike (one of the owners) started to text me possible floor options. We loved this. It showed that he was looking just as much as we were. We stopped in a couple of times to view them and still no luck. However, Mike and Jennifer never made us feel like we had to make a decision right away! Never, they responded to our texts promptly and helped us brainstorm. It got to a point that Jennifer knew whether or not we would even like a sample and advised us when to come in and see the floor or not. I don't want to write a book here but I wanted everyone to know that we love our new floors. With so many options in companies, I believe that an organization needs to do something extra to make me choose them. For restaurants that usually means your food has to be amazing and so does the service. To me, it is so important and Nickle City Hardwoods was amazing. In this case, everyone has the same products so the service has to be on point. There's was, from the product selection to the customer service to the communication to the installation (crew and all) and finally the overall experience. Don't hesitate to choose Nickel City Hardwood. Skip the big box, chain stores, and head to Nickel City Hardwood. You will be beyond happy that you did!

I am completely satisfied with the quality and service I received from Nickel City Hardwood. Paul…read moreinstalled Hickory floors in two rooms downstairs, a staircase, and an upstairs hallway. He took the time to make sure everything was perfect and the result is amazing. Paul really cared about his craft. The whole experience from picking out the flooring, measuring, scheduling, and installation went smoothly. No surprises, no delays, honest communication. I would highly recommend Nickel City to family and friends. They were a pleasure to work with.

Garage floor needed coating. The job was done meticulously…read moreand quickly for a fair price. The two gentlemen that came to do the installation. Mike and Lou were extremely professional and courteous. I would highly recommend this service.