I went to David's Bridal in Sunset Valley today to look for a dress to wear to my wedding reception. I had picked out a simple design online - an occasion (not wedding) dress that came in multiple colors. They didn't have my size in stock in any color. The only way I could try the dress on was to special order it, pay for it in advance, and then exchange (not return) it if it didn't fit. In addition, they claimed that I would have to pay an extra $20 to expedite my order as my event is only a month away. At this point I started to wonder what kind of crack they thought I was smoking. A cheap, generic dress from a chain store that is unreturnable and costs extra to arrive in four weeks? Not so much. read more

Sarah and the whole crew at David's Bridal were wonderful :-) I found my dream dress under my budget, and even though the store was very busy, Sarah was honest and patient with me. I went dress shopping with my mom, and she wasn't pleased that I gained quite a few pounds over the years. I think Sarah caught on to my feeling uncomfortable, and she was positive and made me feel beautiful. Ordering the dress took no time at all, and the women in the alterations department were awesome! They altered my dress in less than 2 weeks! I was very pleased with my experience at David's Bridal read more

My girlfriend was getting married in Aruba and had some small alterations that needed done on the dress that she purchased here. I got in the car with her on our lunch break to go pick it up. We walk in and it was like we did something wrong, we were ignored by everyone in the store, literally the attendants were walking past us while we wandered around wondering where the pick up was for alterations. Finally we find a door with a curtain and peek in and there's the alteration ladies (?) who begin to be ignorant to my girlfriend for not having a ticket for her dress, when my friend said "I didn't receive a ticket" it went back to us being ignored. After fifteen minutes of yelling at my friend to spell and re-spell her name the dress is finally found. I asked if she could try it on and thank god I did. The straps that were added were done horribly, they literally looked like melted straws of fabric, and then they didn't even put the eye hook on in the back, at which point we had to REQUEST they put one on and after a lot of ignoring and dirty looks they finally took the dress and threw one on. Now, I was married in Pittsburgh, and I dealt with a David's Bridal up there for my wedding and they were wonderful. This location needs a serious attitude adjustment and maybe a little wake up call that you're working towards someone's special day, so don't be an obscenely rude when you're doing your job. Cut the attitude, this is someone's wedding day you're messing with. I will never go to this location again and would advise my girlfriends to stay away. read more

Awful experience. Rude customer service, if you can even call it "customer service". My girlfriend went in for her scheduled appointment to get a dress altered. no one greeted us or asked how they can help even after the gal behind the counter saw us come in. we had to go up to someone to ask for assistance. once someone was able to help and during appointment for alteration, the girl who was "assisting" was rude and not helpful. she had the attitude that we were a bother to her. after my girlfriend had told the girl what she wanted done, the girl disagreed with her on everything and was not helpful in a positive way. we ending up just leaving becuase of her very unprofessional attitude. Will not be coming back here agian... Update: 5/11/15: Veronica, the "district manager" never messaged me to "learn more about what happened and what [they] can do to help." Goes to show and prove their level of customer service... read more

Chantell was awesome. Daughter got the dress. Thanks for all the help! Chantell listened to her and didn't push. Great customer service!

I was thrilled with how my visit turned out. I went in for a fitting and realized I was having doubts about the dress I purchased. I started panicking because we're three months from my wedding. The manager was so sweet and understanding and got me with Chantell immediately to look at other dresses. Chantell put me at ease right away and made sure I was comfortable and confident. She really made an impact and I'm so thankful for her taking the time to make everything so much easier. She even convinced me to try on a dress I wouldn't have even considered, which ended up being the one! Thank you so much, Chantell and the David's Bridal team. I'm so grateful! read more

Ordered shoes online for my cousins wedding and paid extra for overnight shipping even though I still had two weeks before I needed them. Luckily I gave myself some extra time. They were supposed to arrive on Tuesday. Tuesday evening I got an email saying the shoe was out of stock. So you had to have known that three days before when you went to ship them if you planned on shipping them on time anyway. Ok. Whatever. I call the customer service number so they could tell me if any of the stores close to me had the shoe in stock. There are three David's Bridals in Austin and I didn't want to drive around all day. The website says the style is Maribel and the girl on the phone is asking for a style number but if your website doesn't list a style number, how am I to know? Ok. Whatever. I can get over that too - I'm sure she's a part timer who doesn't care. I drive to the nearest DB and see a sales person organizing shoes and ask her if she can help find the shoe. Her face read: disgust. I was bothering her by asking for help. When the first pair felt too loose, she said "get another" in a snappy tone. Then walked away. She somehow reappeared and got to the register just in time for me to check me out. I'm assuming a commission was involved. I've had three different points of contact with DB and all three have been less than great. Dude, you come into contact with at least five bridesmaids per wedding. And you know what? At some point all five of us will be getting married too and guess where we won't be going? Yup. You guessed it. *Disclaimer: I had no intention of ever going to DB for a cheap dated wedding dress anyway but I definitely wont now. read more

This place was the only thing that made the planning of my wedding bad, When you walk in you're not greeted, if you ask for assistance it's like you are asking for the impossible. The manager has the worst customer service attitude ever! She walks around and looks at you like you're in her way , it's not a welcoming feeling at all. Would not recommend this place at all. Shopping for your wedding dress is suppose to be one of the best experiences of the whole wedding planning process and David's Bridal on Brodie will make sure that you leave there with an uneasy feeling. read more

The experience was great, this one associate helped us greatly however...I ordered my bridesmaid dress the same day as the others and they told all of us it would take exactly no more than a month to arrive & keep in mind the wedding was 2 months away. I called to check up on the status & them telling me it would take 2 months a week before the wedding, a huge inconvenience!! They did not tell me that directly when it was ordered, false information that they gave me. If they would've told me that in the first place when ordering it we wouldn't have gone through with the order. Ended up talking to the manager next day, super sweet, understanding, and helpful! Answered my questions! read more

We were fortunate to work with Kim in alterations and she is a gem. She was so patient and kind. She listened to our concerns and corrected the dress which turned out to be the dream dress. We would highly recommend Kim and are so grateful for her craftsmanship and kindness. read more

For that much money, I'm surprised we left the store with a wrinkled dress that I'll have to steam. Zero customer service. This was supposed to be a little special. read more

This branch of David's bridal got the worst service available. We went there on Saturday evening but did not know that they close at 7pm. When we entered the store, the receptionist lady greeted us and told us that they were closing in 15 min. I told her that I was going to browse for my reception dress really quick. While browsing, no one, not even a single employee, was being helpful to us. I had to approach someone and asked her to open the dressing room since I would like to try one of their special occassion dress on (it was 6.50pm then, I was a quick browser). She told us to go straight to the dressing area and someone would help us there. So we did what she told us to, but still no one helped us. What I think is very rude was the fact that there were many employees there, but they were just looking at us and then walked away (even though they did look at the dress on my hand and it was very obvious that I needed to try it on). I mean seriously, I don't need a full bridal service now, I just need someone to open the dressing room for me so I can try the dress! A guy finally helped me with the dressing room and I checked out at 6.55pm. He was pretty helpful, but other than that all the employees here are not helpful at all. They have pretty good selections of dresses, but the service sucks big time. read more

The seamstress/alterations team here is the worst. I got my dress online to avoid dealing with the terrible service. It arrived wrinkled, so I stopped by to get my complimentary steam. The alterations lady made me wait 3 weeks for a 10 minute steam and when I arrive on my scheduled pick-up time, they make me wait an hour bc they have yet to start steaming it. Avoid at all costs! read more

SERVICE: Phyllis was my bridal consultant and she is really nice and probably means well, but she is so pushy. I went to David's back in May and since then she's probably called me like 25 times asking me when I'm going to go back. I've told her several times "I'll call when I'm ready", but she is so persistent and that's not the way to win a bride! Now I just screen her calls. ENVIRONMENT: They aren't very attentive, like all the previous yelpers have mentioned. David's Bridal has a reputation that they just cannot recover from, it's just their persona. Based on how many negative reviews they have, you would think management would make a change for such a huge bridal store chain. PRICE: It's definitely affordable, but you almost don't want to give the bridal consultant commission because you're enabling the poor service! read more

I went in David's dreading being fitted as MOH for my friends wedding. I knew my normal formal dress size but with being pregnant with my first child, I was very unsure of how to tweak the sizing with a growing belly and how to prepare for months ahead. Being pregnant in the summer is hard on its own but adjusting to all the changes your body is making is even harder. The ladies at David's not only helped me with adding a "belly" insert, but they helped me pick a style that would accommodate my changing body and made me feel comfortable with it, which is a task of its own! They were professional, knowledgeable, personable and so helpful. I can't tell you how much it meant to me to walk out of there smiling and feeling confident with my dress choice because of the positive words and encouragement I received there. Kudos, Chantell and team!!! read more

So let me just start by stating that I'm not the bride-to-be, but my sister is. So...I'm very protective of her during this very special and exciting time in her life. I have three things to say about the South David's: 1. Crappy Attitudes 2. Lazy 3. Aggressive in a car-salesman way Of course my sister made an appointment and we showed up right on time. The first thing my sister wanted to point out was that she was currently doing Weight Watchers for the big day (in October). This was the beginning of the end of any potential respect I held for the bridal store and their staff. Instead of praising her on her goal, they (3 sales women) proceeded to explain to my sister that if she didn't order her dress by March, then she wouldn't have it in time for her October wedding. Plus, she should consider buying one that day cause they can always alter two sizes down. SEVEN months - REALLY? Once we got the run down on the timeline for ordering the dress, we proceeded to the dressing room. This is the point that my sister handed the staff her pictures of the dresses that she liked. If I were a sales person - I'd love this! Can you believe that a bride came in with 7 choices of her favorite dresses? There were only 3 dresses that actually were big enough. The others were 2 sizes too small. Seriously - a bride is supposed to just "guess" what the dress would look like?! You have got to be kidding me. Once we had the dresses, my sister wanted to look at a couple of more styles. Instead of retrieving the dresses, the sales lady stood 100 feet or more from the dresses and pointed at them - like I knew which style dress she was referencing on the rack of 30 plus! Needless to say, i had to make my way to the rack and wait for her to say "yes" or "no" if I had the correct dress. Now it was time to leave the store. Since this was only my sister's first stop, she was not ready to buy, but had picked a favorite dress. This was when the car-sales style blossomed. Basically, my sister needed to order by October to have it in 7-24 weeks. Then it would take another 6 weeks to have it altered. Plus, if she used an alteration place other than David's Bridal, they would not be responsible for any damage to the dress. Well - no kidding. Plus...wouldn't any ethical alteration facility take responsibility for a bridal gown, or any other item they altered?! Needless to say, I wasn't the bride and I felt like I was being scared into a sale! That's no way to treat a very stressed bride-to-be. P.S. - The bridesmaid dresses SUCKED! read more

Not sure why this location has only two stars. I had a great experience both times I went to try on dresses. I found my dress the second time. :) I'm also getting my dress altered here and the tailors are very nice and professional. read more

My experience was very mixed here at David's bridal. We walked in and wasn't greeted or told to check in or what to do at all, so we looked around and pulled two dresses off the rack. After about 10 minutes we then were approached and instructed to sign in ( I had an appointment) and not to take the dresses off the rack. I asked if I should put the ones I had back and he said no but not to take any more. So we just stood there... Waiting. There wasn't places to sit besides the ones in front of the dressing rooms. It was very awkward. So that part of the experience I would give a one star. Then we met Rachel and she was awesome! Very helpful in picking out dresses, shoes, vail... Everything! I went yesterday and already have recommended her to two of my friends also looking for dresses. So that part I give five stars! Thanks Rachel for helping me find my perfect dress! read more

Karen was the consultant that helped my friends and I and was so very helpful and patient! Thank you for helping us say yes to the dress!

If I could leave zero stars I would. Was misinformed basically every single time I came in the store. Spent $2,000 and got maybe $1,000 worth of quality. Alterations were OUTRAGEOUSLY priced and they did a terrible job. Unfortunately my wedding is in 6 days so I have no choice but to take the dress. I was not offered any sort of refund for the terrible job they did, and now my wedding day will be filled with insecurities because my dress looks terrible. Go to another store if AT ALL possible. Seriously. AWFUL. read more

I had high hopes from referrals from friends, but was let down. Firstly, the changing rooms were filthy and the only place for my family to sit were uncomfortable folding chairs. They were lucky though- other guests were not even offered seating. My next note- my bridal stylist did not offer to help me in and out of any gowns. She handed me a corset bra thing and said, "you'll probably need help getting it on" and walked away. My sister ended up helping. Then when the gowns came she said, "you can get it on yourself". The worst part- the sample dresses are FILTHY. Many were torn or damaged. One had lipstick and foundation all over the inside of it. My family was horrified. My sister ducked into an empty corner of the store and made an appointment somewhere else. read more

I purchased my dress from here, and during that time, the customer service was great, i was getting lots of attention and was being treated as a bride and person, not just a sale. well, when my dress came in, i was treated like poo. I set a fitting appointment for the dress to make sure it fit right, and it did, but the sales girl i set the appointment with hardly paid any attention to me. And my dress was wrinkled from the moment I got it. And just recently, one of my bridesmaids picked her dress up from them. When she was trying it on at home, she realized that there was a defect on the sewing of the dress, when she called to tell them about it, they just said that they don't know if she did that and they will not help her out. Overall, it seems like they treat you nice enough to get their sale and after that, they could care less about you. read more

My experience was the same twice with this store by Research Blvd in Austin, first i thought that maybe on weekend it was because it is very busy and they didn't have the time to dedicate to only one bride. But then after many calls and emails that I receive from them, I decided to give a second shoot this time for my bridesmaids, and it was quite a disappointment, the personal there is mostly so careless about give a quality service to their clients, they left my bridesmaid alone trying on the dresses while the assistant just walked away on us after we picked the ones we like, I felt totally insulted. it is really a shame since I was going to buy 6 bridesmaid dressed, seems like they don't care about their clients, I wouldn't recommend this place to anyone. read more

Literally would never recommend their services to anyone. Their tailors have no idea what they're doing and my bridesmaid has had to reorder her dress 3 times to get the right fit. So ridiculous. read more

Damon & Desirea were AWESOME!!!! I was so stressed out about my sisters wedding. They both saved me & took my stress away. They went above & beyond in helping me. I am so grateful! Thank you guys sooooo much!!! You're amazing & I'm grateful! read more

So incredibly disappointed in this store. Not only have I bought 2 wedding dresses and countless numbers of bridesmaid dresses, and flower girl dresses from this location, but the only dresses that have ever been given to me in a clear bag were my bridesmaid dresses. When they handed me my wedding dress in a clear bag I am furious. When I asked for the white bag for my wedding dress they said I had to pay for it!! Are you fu#@%ng kidding me??? I SPENT THOUSANDS and you can't give me a cover bag to hide my dress from my husband to be! Never again will I ever put foot in another Davids Bridal. Screw them and how they treat their brides!! read more

Nikita was AMAZING! So patient, helpful, and supportive. She helped me take a gown I loved to the next level so that it was the gown of my dreams! Thank you for making a random Monday afternoon feel so special! read more

Leslie was the best! She helped me pick a bridesmaid dress, walked me through all the color options, and made returning some other options that didn't work so easy. I cannot thank her enough. Highly recommend this store! read more

I am pretty much totally satisfied with my experience here! I came in a few weeks ago just intending to look around and get ideas. Although I didn't know I should have set an appointment and the staff at the front desk were not terribly helpful at first, Brittni helped me try on a few dresses and was super sweet and helpful (which is saying a lot, because I usually hate having salespeople waiting on me hand and foot!). I ended up ordering a smaller size of the first dress I tried on, and it's a perfect look and fit. I'm kind of disappointed they don't have any bridesmaid dresses in the color I want, because I would love to buy those through David's Bridal too. Although, I do think it's a little ridiculous that they charge extra for a dress bag. But that's small potatoes compared to a good trying on/purchasing/customer service experience. read more

I was a bit scared away by all the poor reviews, but David's seemed to have the largest selection of plus size, non-hideous dresses in the area that were also within my budget. I would love to waltz in to one of the local shops and purchase an exquisite dress made of fine lace and silks, but I wasn't born into money. ;) I had a perfectly fine experience at David's. The appointment setting process went smoothly, and I showed up for my 1st visit. The saleslady was polite and seemed genuinely interested in helping me find a flattering dress. I handed her a list of the dresses I liked online, and she also picked out some other ones she thought I might want to try. In the end, I found a dress I liked, but I told her I wasn't ready to buy it until my mom got to see it. She didn't pull out any creepy high pressure sales tactics. She said sure, we could come in a few days for a courtesy appointment, and then we could make our final decision. Today we had the appointment and ordered the dress! Of course, they're going to try to sell you a bunch of accessories and get you to sign up for their credit card. But if you just say no, they don't keep pushing. I did end up taking advantage of a BOGO deal on a veil and a hair clip. One plus is that they have strapless bras, corsets, and petticoats you can try on under your dress (for sale, naturally). I found a corset that I think will work great with my dress, but it wasn't quite the right size. (I hear Petticoat Fair is the place to go.) All in all a good experience! We're probably going to come back in a few months to pick out a dress for my mom. read more

My daughter and I stopped by without an appointment on a Wednesday early afternoon. We were looking for a dress for a portrait sitting. Alexa was amazing at helping find different styles and colors and making this a very enjoyable experience for the two of us. Alexa is very upbeat and clearly has fun at this job. No pressure to buy. I never thought I would hear my daughter say "That was fun" regarding trying on dresses. I highly recommend Alexa! read more

Visit went great. She helped us find what we wanted. Amazing experience!!! Alexa did an amazing!!! read more

Tess was so helpful. We found maid of honor and mother of the bride dresses in less than an hour!

I was not shopping for a wedding or bridesmaid dress and I was still offered great service. I'd highly recommend asking to work with Elizabeth! She probably cut my shopping time in half because of how helpful she was. I told her what I wanted and she continued to offer me options until I found something I liked. She gave me straight-forward feedback about how things looked. I could tell she wasn't trying to fluff my ego, which I greatly appreciated. She wasn't too pushy either, if I said "no", she said "okay, next item." read more

Had a great experience tonight at David's bridal. Sydney greeted us right away. I explained my wedding is in one week and the weather seems like it will be cooler than expected and I needed a little cami to cover me up. She showed us our options right away and was extremely friendly. Even helped my stepdaughter find a cute scarf/shawl for her dress too. She noticed a few little spots on the cami I was about to purchase so she went in the back a cleaned it for me before we left the store. Overall it was a great experience for a Thursday night drop in for a last minute item. Needless to say I am happy I shopped here for my wedding dress and my bridesmaids dresses! read more

Went shopping for my bridesmaids today. Went in and found the dress we love, then go to check out and they said it no longer comes in the color that I want because of a dye issue. Fine, I find another color...same issue! So they finally tell me, while I'm in tears, that they can get a third color that I don't even like but I have to go with or we have to change the entire style of dress. Go to check out with a discount card that we received for BRIDESMAIDS and the manager says the dresses in the store are already on sale and she can't take that. That it's for special occasion dresses that you might pick as a bridesmaid dress. I said, no, it says bridesmaid dresses, and she continues to argue with me. I told her that I didn't think this appointment was going to get better because they already screwed me on my color without letting me know before they started trying them on! She just ignored me like, oh well! Just because Alfred Angelo closed doesn't give y'all the right to just screw people over! I was shocked that the MANAGER was so rude to me (the bride!). I don't know her name but she's blonde and short. I not only don't want to get my bridesmaids dresses here now but I may change where I get my wedding dress too! This is supposed to be a wonderful occasion for me and you just ruined it! read more

I wasn't planning on starting my dress shopping so early (my wedding isn't until March of 2015), but I stumbled upon a pink Vera Wang on the David's Bridal website, and decided I needed to have it! I saw the other Yelp reviews but figured whatever. I'll try it on, order it online, and take it somewhere else for alterations. Anyway, I arrived for my appointment and was greeted immediately by the girl at the front desk. She was very sweet (so already my experience seems to be better than the other reviewers'). She let me wander a bit until my consultant, Brittni, was ready. Brittni was really friendly and checked right away for the dress I wanted. Unfortunately, that particular one is clearanced and no longer available in the store. Color me disappointed! I really thought that was the end of my trip, but Brittni helped me pick out a few styles to try on anyway. Long story short, I had a lot of fun trying on different styles with Brittni! I was really pleased with her style choices and the all-around laid back atmosphere of the store. I ended up finding The Dress, and it wasn't even the one I'd gone in looking for! Brittni definitely helped make it happen and I'm so excited about it! As an aside, I mentioned all the horrendous Yelp reviews, and Brittni mentioned that they have an all new staff. Hopefully this is the start of some good experiences for more brides! read more

Nikki helped my little sister find her wedding dress, she was so nice and patient with our large group. She was very helpful and answered any questions we threw at her. It was overall a wonderful and unforgettable experience :) read more

Sydney helped me find the perfect prom dress!!! She was super helpful and helped me find the best jewelry to go with my dress!

Staff were really attentive and aided me in finding a nice gown for a wedding I was attending. I ordered the dress and it came in sooner than expected. They also had a nice variety of formal wedding guest dresses to choose from! read more