Rented here again for a wedding. Four interactions (two fittings, one pickup, one return), and yet again, all staff were friendly and helpful, especially John. Yes, you have to check it and might have to wait a few minutes. That's normal. We never had to wait long, if at all. And when I needed an alteration, they had it done in literally 10 minutes. read more

I scheduled an appointment at Men's Wearhouse Southgate several days in advance to be fitted for and purchase several suits. I arrived for my appointment today, expecting a fairly straightforward experience. Unfortunately, despite there being only one other customer in the store, I waited nearly fifteen minutes without being greeted or acknowledged. Multiple staff members passed by without offering assistance. When I finally asked an employee, a man with a pony tail, whether the store was too busy, I was told they were "pretty covered up." After mentioning that I had an appointment, I was simply told I could wait up front if I wanted to "check in." At that point, I decided to leave and take my business elsewhere. I understand Men's Wearhouse is now a "down market" brand, but basic customer service and honoring scheduled appointments should still be standard. Overall, it was a disappointing experience and not one that encouraged me to return. read more

My boyfriend rented a suit jacket and pants for his friend's wedding and had a lovely experience with all the staff members he interacted with at Men's Wearhouse. He submitted an order request and made an appointment at the store to get measured. It was a fast process, and he was able to set up the pick-up location to another store that was closer to the wedding venue. It fit him perfectly and came in a nice hanging suit carrier. The price was reasonable given that he wore the suit for an entire day as a bachelor for his best friend's wedding, and it was a fraction of the price compared to if he were to buy the suit. He did not even have to launder or dry-clean it. If you are looking to rent a suit or tux for a special day, I would recommend Men's Wearhouse for a fast and easy process. read more

Men's Wearhouse - He rented the suit jacket and pants - Men's Clothing Near Me - AUSTIN, Texas

Went here to rent a suit for my husband for a wedding he was in. We had great service. We were seen fast, they were really helpful and we got a great deal to rent everything for the wedding. Ramon helped us at this location and he was great! Make sure you go at least 2+ weeks prior to when you need it read more

I never leave reviews but I had a really bad experience here I arrived at 2:45 and someone hollered that I needed to join the waitlist so I did-- it said I was first in line. There seemed to be a decent amount of employees and not may customers-- someone came up to me once and said they would help and I waited for 45 minutes and no one came so I just left. read more

We had an appointment, but were told that it doesn't much matter. Good!, Because we were 20 minutes late. Eek! Although we found a couple of things we liked (see pictures), the attire was a little too stuffy, and not as suave of a selection as my husband and I were hoping to find. read more

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ENtitY here, I need to personally recommend Ramon! We've used him for a fathers funeral as well as for a friends wedding. This store never tried to sell you up and they always have fair deals and great clearance items. Everyone is dressed professionally and is always kind. No corporate feel. It's a great experience and would recommend everyone here. Would like to see more pitch fork costumes and evil suits but that's ok. -ThE eNtiTy read more

Rude staff. Looked at me strange as if I didn't have the money. Little do the they know I make an above average salary, don't pay rent, and have tens of thousands in savings as a 25 year old from a middle class family. They would not size me, made me look at rentals and made me look at prices on the wall. Then a customer gave me the same strange look and nodded in approval, and then at that point I could feel the customers and the staff all ganging up on me with that "you're young, we don't recommend you spend this kind of money" kind of look. This is what's wrong with the world atm, people are very stuck in their heads with their assumptions, and then they gang up and aim to humiliate. We have to fight against this. I am not from a rich family, I have worked very hard to get and keep the salary I have and have patiently saved this money. We are a black and white thinking society. Cheers to creativity, openness, and friendliness, fight back against first assumptions at all cost. read more

Again great service, very nice clothes. After checking in by phone at the entrance I only had I short wait. I was then helped by the next associate available. I was only there for a tie. My best friend was turning 50 and having a birthday party. The ties are beautiful and there are many to choose from. After making my selection the tie was wrapped and put in a nice box with a gift receipt. Small tip, make sure and check that the price was removed. The man who helped me did not remove the price. Good thing my wife checked. Love coming here for the shirts when I pick out ties. It is expensive, but it is genuine quality clothing. read more

Men's Wearhouse - Men's Clothing Near Me - AUSTIN, Texas

It's been a while since I upped my clothing game (or so I've been told). I really like this location as opposed to the Lakeline Mall store. I was greeted by Henry when I arrived and he was able to assist significantly as I selected a couple of sports jackets. He took the time to demonstrate what pants and shirts that would complement the jackets. Excellent customer service and will return later this fall for a suit. Pro tip: Hunt around there are a lot of great deals hidden on those racks read more

My son and I came in tonight to buy a suit and Ramon, immediately greeted us with a smile and offered assistance. He helped us narrow down the size we needed and helped us find the perfect pair. We came in not knowing what we were doing. Ramon made our shopping experience relaxed and easy to choose the final look. Ask for Ramon if you want an effortless shopping experience! read more

Today my husband had appointments for my son and his date for prom. Ramon was so helpful and accommodating I was so appreciative. Thank you so much Ramon!! Great job today. read more

Personally recommend Lynett! She did a great job explaining the different options of suits and helped us select the perfect fit. Very patients and knowledgeable. read more

Ramon is the man, helped us in a time of need and made it happen. Quick and professional service, Couldn't have done it without him

We love love loved Ramon. My fiance and I came in for information on suites for our future wedding and Ramon was so patient with us and answered every single question we had. Couldn't recommend this business and Ramon more read more

easy fast needed some tailoring done for my wedding and they were very nice and knowledgeable thank you

Went in, needed a suit for a convention in a few days, got EXACTLY what I wanted at a price less than expected. I'm not perfectly shaped but the suit fit perfectly off the rack, no kidding, since they sell pants separately. The suit was a wool blend, looked professional if not high street; very good professional look. I was in and out in about 20 minutes, completely satisfied. The convention went well too. read more

Horrible service. Employees didn't even try to help me I was there for 15 mins and no one came up to see if I needed help and when I asked someone for help they said one sec and never came back would never go to a men's Wearhouse again read more

Made an appointment for a fitting online. Showed up on time and waited over 40 minutes before leaving without being seen. They don't actually have an appointment system the manager told me they asked corporate to take it down but "they don't control the website" read more

Cheryl and Marion was the best my son is 6'6 and a big dude. They took their time to help him and found more options than listed. if you looking for kind and nice people this is the place to go. Thanks ladies read more

Entered the store and no one greeted me or informed me that I needed to sign in at podium until I wandered around and finally asked and at that point several others had signed up before me after arriving after me so my wait was lengthened. Other men were greeted and assisted but I was completely ignored as a woman walking in with a prom dress trying to match a bow tie. Waited thirty minutes to finally be acknowledged. Salesman seemed put out to have to wait on me but was very attentive and friendly to the men who he would probably be making more of a commission on. Finally I interrupted a sales agent who also seemed annoyed I needed assistance and ended up just going online myself to order. Absolutely dissatisfied read more

So I went in to rent a suit for an event. The fitting was weird and awkward and didn't leave me with any kind of confidence it would be right. I should have paid attention to my gut. When the day arrived to pick it up, I went and signed in, then wandered around the store for a half hour while ALL the staff worked on a wedding party fitting. Every other customer in the store was ignored. I didn't get so much as a nod from anyone. Some poor woman and her son were standing AT THE REGISTER just trying to buy something and they never got any help either. I finally left and decided to try again the next day. I'm the next attempt I got help much quicker. That was promising I thought. Except the vest and tie were wrong and the jacket didn't even remotely fit. Also everything was obviously beat up and frayed looking. I mean sure, it's a rental, but it's not a cheap rental at $250. I was told they would try to get an emergency jacket replacement but couldn't guarantee anything because I hadn't come before 4pm and he was "sorry that wasn't explained better." I then told him about yesterday's visit and he "graciously" offered a discount if they couldn't get another jacket in time for the event. Meanwhile, we were standing in a store surrounded by literally hundreds of suit jackets and none were offered as a solution. So here I am with a formal event tomorrow and no formalwear, no way to get any, and a guy at the store blaming me for their screwups. Men's Wearhouse: you'll look like an idiot wearing an Ill fitting suit. I guarantee it. I will absolutely never under any circumstances do business with these jokers again and if you're thinking about trusting them with something big like a wedding, I suggest you reconsider. I've never experienced such abysmal service in my life. Update: Bumping the rating from 1* to 2* because they did come through with the jacket in time but wow what a mess the whole thing has been. I'll also add that I finally got to meet and work with the guy everyone has been saying is great (slicked back white hair) and he is, in fact, great. If only the rest of the experience had been that pleasant I wouldn't have such a bad taste in my mouth about MW. Someone give that guy a raise. read more

We were greeted and helped by Ramone ! Very helpful And professional so if you come here , ask for him. There has been times we've came in to check out suits for our groomsman and my husbands custom suit .. always very helpful from Ramone. This place is getting a 3 star because there's another older heavyset gentleman that is rude & speaks to you as if you're dumb, when we asked to look at our items .. he asked us for our Group Number .. we don't go around carrying the group number you gave us 2 weeks prior .. so instead of giving us other options to find out items in the system .. he just states and let's you scrambled to find the group number. when we finally asked him if there was another way to locate it . Comes to find .. it's obviously more work and inconvenient for him to locate. Sir if you are reading this .. I suggest you find another occupation if you don't like your job or have great customer service . we are wedding planning and let alone can remember the "Group Number" Also if you're renting a suit - the pocket napkins comes with it . He tried to charge us $5 a napkin . The day we came in to pick up our suit - the nice girl who helped us told us they would not be charged as he was incorrect. If we had to get another customer suit.. I wouldn't go to this location unless I knew specifically he was not assisting. Wished I caught his name read more

Nice employees but this place is an ultimate chain. Pretty sure you know what Mens warehouse. Overpriced rentals but you can grab a discounted blazer if you wear XXXL read more

Worst service I've ever had. I came to this location a few weeks ago and worked with Ramone. He was very professional and so helpful. Came back today and all 3 employees just watched me and my boyfriend standing at the front ready to check out and wouldn't even make eye contact. They told us we had to sign in to receive service. We didn't even need help we were just waiting at the register for them to help other customers try on clothes, be fitted and find something to purchase. They even had other customers go in front of us to be checked out when we had been waiting to check out before them. Definitely won't be returning unless Ramone is working. read more

Great experience here. Henry went above and beyond to make sure my pick up went well.

I went to go rent a prom suit but I missed the deadline by 2 minutes. The manager Ramone was very helpful in helping me find a suit that I could buy and even helped me with the price. If you ever come here ask for Ramone, he is a great guy and walks you through everything very helpful! read more

My wife and I are very unsatisfied with the service of this company. I simply asked you guys to make sure my tux wasn't baggy. I ordered slim fit tuxedos and still ended up with baggy tuxes for my son and I. You guys really botched this one up. I can't give any recommendations for this company. Thanks for ruining our photos. read more

I want to give a massive shout out to Dana Ware the Store Manager of the Gateway Shopping Center Men's Wearhouse. My son is getting married in December and he's tall but also slim. Dana helped him choose a custom suit that would be perfect for his size. She worked with him to find the best fabric and then took all his measurements. She was amazing. The suit came in and we went in today to do the final alterations. Once again she was amazing! Helped him choose the perfect pant cuff, found him a slim fit shirt and a tie that matches beautifully. She works so hard and is just the best!! We ordered all of the groomsman and usher's (10) suits from her as well. We couldn't have navigated this important time without her kindness, patience and knowledge. If you need a suit - go to Men's Wearhouse and ask for Dana. She's the BEST!!!! read more

This Men's Wearhouse is the best in the country, and I've been to a lot. Men's Wearhouse is also the only place I like to shop for clothes. All my suits are from here, most of my dress clothes, and a good portion of my casual clothes. Today, I brought 4 custom shirts and my custom suit in because of a problem I was having with the cuffs. If you don't know, custom items get free lifetime alterations. Not having used that service, I was wondering whether they would be overly willing to help me. They very quickly completely eliminated any doubt. They took a detailed look at what was happening, determined a few modifications that would help, and made the adjustments. Thank you Ms. Han! I live on the opposite side of town, hate Austin traffic, and still drive to this location. It is worth it. In short, you're crazy if you don't shop here. read more

This location is by far way busier and seemed to have more selection for tuxes than the RR location. The girl that helped us here the first time when we were just looking at our options was very kind and worked with us by dressing the manequin. Did you know guys cant try on tuxes? We didnt. news to us. We decided on MW bc everyone in our wedding party could get fitted at a location near them and pick up here in ATX. perfect. Al's formal wear seemed a little shady to us. The second time we went in the girls there were helping another party. Not sure if it was for a quince or a wedding but they flat out ignored us. IGNORED US. Never said, "we'll be with you in a minute" or... "sorry for the delay". they just kept walking around us as we stood by the vests. I didnt know if an appointment was required or what? Eventually we were helped by a very nice young teenage boy. Who measured my fiancee and got things set up in the system for us. He is the reason the visit turned out well but the entire rest of the staff have no excuse for just ignoring us. Had this been our first visit we would have turned around and walked right out. But bc we knew they were CAPABLE of much more ... we stayed. Update to come after the wedding..... read more

Ivy is awesome! He could tell we wanted a quick in and out experience when we went to buy my husband a specific dress shirt. He was kind, knowledgeable, and helpful. Thanks, Ivy! read more

Neisha one of the managers at Barton Creek mall in Austin Texas, has the worst customer service. at my daughter's wedding they gave me the wrong size shirt it was my daughter's wedding a special occasion for the memories. Did not even get an apology. Will never shop here again. Imagine doing the father daughter dance without a suit. read more

We just walked out of this location & this is fresh in my mind so buckle up. I have never in my life been so extremely dissatisfied with service anywhere and at any store. The kid helping us, didn't get his name as he didn't even offer it, was completely BLAZED out of his mind and could barely articulate his words to form much of a sentence let alone help us with picking out tuxes for our wedding. I will not ever recommend this location to anyone. If you need or want help stay far away from here because you won't get it. "Appointments" are a joke, don't waste your time. read more

First visit here, for son's wedding. Picking up our suits we were quickly shown to our dressing room where we could try on our rentals. Here is where the visit went bad. We were abandoned by the first clerk. We needed some help because the shoes for our order were missing. Turns out, the shoes were never ordered, but we didn't know that at the time. Enter Dylan, our rescuer. Not only did Dylan rescue us, he rescued the review on yelp for Men's Wearhouse. He Fitted the shoes got them ordered and made sure that they were going to be delivered to the right store in time for the wedding. Why the store manager never ordered business cards for Dylan is beyond me. If I had a retail establishment and needed good help, he's the first guy I would call. read more

Their phone number just rings and rings then goes to a "number disconnected message".

This is absolutely THE WORST location I've ever been to. DO NOT recommend this location whatsoever. The young salesman was the rudest person I've ever had to deal with in a retail store. I went to purchase a suit as a treat to myself and he wouldn't give me any options or help unless I got a complete custom set. I literally WALKED AWAY FROM ME when I said I didn't want to get the whole custom option because I knew they had other deals going on. If you've got to use MW, use the lakeline mall location, they're the most helpful and best at getting you what you want. read more

Was extremely lucky to find Dana at this Men's Wearhouse. She was a so nice and helpful for all my needs and made the suit buying experience quite easy. She also was kind enough to waive a late fee on a tux rental for me. If you need one of the best, ask for Dana Ware read more

Michael was SO helpful and super genuine. We came in to get my Fiancé his suit and the groomsmen! Showed Michael the suits I found on Pinterest we liked and he matched them exactly AND made sure we got the best deal. Go here and ask for Michael if you need a suit for your special day!! read more

Their sign in process is not working. You walk in and sign in. You then wait and wander around for several minutes without being greeted. Then someone else walks in without signing in and is helped before you. This has happened on my last three visits. Staffing has been perpetually non existent. Once you get someone though they are very helpful. Especially the guy with the white hair pulled back. He is very good with people like me with no sense of style. read more