Michelle was an amazing stylist. She paid so much attention to what I wanted and was looking for. Took her time and was super nice. The only down side was the manager. She was so rude to the point where Michelle called us back and apologized for how her manager acted towards us. The only reason we went back was for Michelle because she was the best and deserved it. She helped me find the one. read more

I went there twice in the last 3 weeks. First time we happened to be in the area and stopped in without an appointment in hopes to just see the bridesmaid dress colors in person. We were not greeted or welcomed warmly as we did not have an appointment, and they said they didn't have room for us for a few hours. Reluctantly they let us browse, asking us not to try anything on. In the mean time there were no other customers in the store and 4 employees who were all just chatting and laughing together with no interest in helping or talking to us. We were there for a solid 45 min and no one else came in until we were leaving. After this visit I didn't even want to go back...but after looking online and comparing prices there were a few wedding gowns I wanted to see/try on. So I made an appointment...when I showed up for said appointment , I was told "well you're early and your stylist isn't even here yet so you have to wait." I looked at my phone...it was 4:27. 3 minutes before my scheduled appointment. So we stood there awkwardly feeling like we were completely putting them out when again we were the only ones in the store. Stylist shows up, quickly asks which dresses I like, and I pick a few that I had seen on the first visit, and when I tried to ask a question about another, she shrugged me off and said I think you picked enough. I never got past the first rack of dresses. She had zero interest in me or helping me. We were about to walk out when the manager Kathy came over and started helping and suggesting dresses and actually being proactive and asking me what I was looking for and getting those things...which the original stylist (I believe her name was April...she never introduced herself, but it's on a piece of paper I got from them) had no interest in doing. She also never measured me and when Kathy asked about measurements, the stylist said she was just about to do that...we had been there for an hour and a half already... After these experiences I thought, hmm maybe it's us and our lack of wedding knowledge...so I have since visited 4 other bridal salons, and I will say that I am so happy to pay more for quality dresses and great customer service. There is a reason that the dresses are so cheap at David's Bridal, and I was 100% planning on having my bridesmaids get their dresses from there, because it is basically the only chain and my bridesmaids are all over the country, but now I would rather my bridesmaids not match perfectly than support them. So Kathy, thank you, you were great, but we were already lost when you showed up. read more

There service was severely lacking the lady was very nice and when I picked out a dress there were no platforms and I didn't feel special it was like buying a random dress and when I finally went back to pick up my dress I waited 30 minutes for any service and the help only came once my daughter went to go look for the consultant over all I would not recommend David's bridal read more

I loved the lady's up front truly nice and so helpful. But the lady's for alterations never again beyond rude ! There comments are totally uncalled for !! Had a special order bridal gown and it was in pink , beautiful dress she made some very rude comments like is this even a wedding dress did you buy it from here ? Like what!!! yes it has your tag on !!! Saying David's bridal. then Said well I think it's a bides maid dress. For one no it's a wedding gown and two even if it was not a wedding dress in your eyes hello I am the bride and that's just plain rude to say , and for me I love the dress . Then kept tell me she could not do the two things I wanted I was like what !!! No the lady in altercation told me before I bought the dress it was totally doable!!!! The experience was awful the way she treated me !! Then a few weeks later go back to get the dress! Because it was ready to be picked up ! Me and my step daughter go in try it on and I was completely wrinkled?? I was like you said you steam them she turns to tell me it was and it must of just happened?? And I had a French bustle done to it . and the straps where broken ?? They where just so overwhelming rude !! I looked at the lady I was like do you think I can walk down the aisle with the dress looking like this ??? Never ever would I recommend them to any one I have three girls that will be getting married in a few years and would never send them here David's bridal Maddison hts mi !!! This will be the first time I have ever left a review or complained about something but the lady's that do alterations there need to learn costumer service and how to be nice to people for real read more

David's Bridal - Dress - Bridal Near Me - Madison Heights, Michigan

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I was so disappointed with this location. There were tons of kids running around, and the background music was really loud, and kind of club music. They take reservations, but those are basically a joke, because the associate assigned to you is also working with other customers. There are a few chairs around the store, but that isn't nearly enough for the number of people there. This means we stood, leaning against walls, for 45 minutes. It is definitely the lower-end of bridal shops. I understand that not everyone can spend thousands on a dress, but they should at least try to make you feel like you are special. We saw many bridesmaids trying on the exact same dress, just in different colors. Not exactly unique. Lastly, and I know this is going to sound so bitchy, the women working there weren't dressed very nice at all. We felt like we were at Old Navy trying on dresses. read more

The dresses are not the problem. They have a very nice little selection, and the dresses are usually reasonably priced. The issue is the staff. You get the feeling that they are on loan from the clothing department at Meijer. This is not the place to have that magical experience where you are shown dresses, and fawned upon. No, ma'am. There is far less ingratiation than you'd expect. Less than you even see at low-end high-end places like Macy's. So, drink the champagne on your own time beforehand, arrive already well informed, and perhaps you can find a good deal! read more

Took my daughter shopping for her wedding dress today and Brenda was our stylist. She gave excellent service and my daughter fell in love with the first one she tried on. (although she tried on others just to be sure) She was very helpful and super nice. Great person to work with! I was impressed with the whole experience. read more

Hmmm what can I say about my experience at David's Bridal? Well, being honest...AWFUL! Worst service I've ever had. Ever! Aside from the fact that the lady helping me was thee most unkempt person/"professional" I've ever seen, she was also absolutely rude! After waiting 15 minutes just to get a welcome from someone, our consultant, Michelle, unpleasantly THREW my bridesmaids dresses I needed to try on in the changing room and huffed and puffed her way out. She seemed irritated just by doing her job. My best friend, the bride, just wanted to leave because the whole experience, that was supposed to be exciting, was extremely unpleasant. If you want those beautiful, happy, "Say Yes to the Dress" butterflies when picking out a dress at a bridal store- DO NOT GO HERE! read more

I went to David's Bridal in Madison Heights to look for a mother of the bride dress for myself, and dresses for my mom and sister. I had made an appointment and when I arrived there were so many other customers there waiting and looking around that I thought this was not going to be a good experience. I was very wrong!! The staff couldn't have been more helpful, gracious, patient and accommodating. My mother is in a wheelchair and can't hear well but everyone took such good care of us, from the staff at the welcome desk, to the alterations ladies, including Fatima, Susie and the others. They even accommodated same day alterations for my mother so she wouldn't have to come back again. The best was Michelle, who was our personal assistant for over 2 hours while we all tried on multiple dresses. She was so helpful and ran around getting different sizes and options for us to try. The entire experience was wonderful and very successful, as we all found the most beautiful outfits for my daughters special day!! I highly recommend David's Bridal! read more

I am a bridesmaid. We had an appt with a consultant one afternoon. I initially made the appointment under my name and email address online early in the week. I was on my way and decided to call and advise of the bride's name in case some of the ladies arrived before me. The woman in alterations answered because it was a busy Saturday afternoon (understandable). I explained to her the purpose of my call and she abruptly and condescendingly responds "now what's the problem?" I explained that there was no problem and I was calling to provide a heads up as a courtesy. You know what she told me..."well you can let the consultant know up front when you get here." Alrighty then! This location does not feel like a "salon" (in my snooty voice with lowered eyes). We were in there with like 6 other parties - noisy and busy. Don't expect frills. I will say, however, that the appointment was fun with our party and the consultant was very accommodating. The second star is for a great experience I had in February 2012 at the Madison Heights David's Bridal location when I was searching for and bought a dress for a professional ball I was attending that month. There was nothing out of place or above average about the customer service so I don't really remember much, I just really love that dress, STILL! read more

I had a 9:30 am appointment. The consultant did not begin helping me until at least 9:45 am. The consultant was also helping another bride at the same time as me, meaning that both of us spent more time waiting around than actually getting to try on dresses. The dresses she pulled for me did not make a whole lot of sense given what I told her I wanted. The store itself is ok, nothing special, not extraordinarily clean. However, the ladies who work there tend to just be rude in general. None of their dresses seem very high quality, and they are dirty and full of hair. I would never come back to this, or any other Davids Bridal. read more

My mother aptly described David's Bridal as "the T.J. Maxx of bridal salons." My mom isn't usually that clever, but she was right on with that quip. The dresses all looked so chintzy and poorly made. Seriously, I have never seen such a f-ed up hemline on a dress. The wedding gowns, in addition to looking chintzy, also seemed relatively overpriced. The only good thing about David's Bridal is that Fuji Japanese Buffet is next door. read more

This is an odd place. They aren't too happy to see you if you don't have an appointment. Plus they make you fill out paperwork to be able to try dresses on. DO NOT GIVE THEM YOUR REAL PHONE # WHILE JUST LOOKING. They will give your phone # and email to tons of local businesses who will stalk you. After they state that they don't give out your number. Plus the associates are not very skilled, my sister helped me find better dresses than they could. It was a very unprofessional experience all around. read more

I got engaged last Summer and a few weeks after being engaged I wanted to go try on wedding dresses. I was unsure of what type of dress would look nice on my figure. I took my Aunt, and 2 bridesmaids with me. I also made an appointment for a Thursday evening. When we arrived they checked us in & were told the lady who will be working with us was running behind.. (20 minutes behind) OK- no big deal, I walked around and looked until they were ready for us. The worker who was assigned to us asked me what I was looking for - I have no idea. That's why I'm here. I told her things I liked and didn't like & I knew I did not want strapless. Guess what the first few dresses were? Strapless. The gowns were beautiful but not what I wanted.. After trying on about 5 dresses that were not for me, she then proceeded to ask me if I've made a decision. What?? After trying on only 5 gowns that are not my style you expect me to pick one? I wasn't even planning on buying a dress that day. I told my best friend & Aunt (who have been married) to get every dress in my size and bring them to me to try on. The worker was no where to be found, so my Aunt and best friend brought dresses to me and used the clips, etc. and helped more than the worker. I actually did end up finding a dress I loved that day and bought it. Bottom line- your staff is terrible. Your customer service sucks. Every time I've been in the store for something it's been an unpleasant visit. Even when my bridesmaids and I went shopping for their dresses, staff was not friendly or welcoming. You're working at a store that should be exciting and fun, instead workers are making it very unpleasant for the bride to be and their wedding party. read more

If you're looking to get a good deal and don't care about being just another bride then this is a great place to go. It's like a factory of people trying on dresses and their guests and kids running all over the place. After coming here from a boutique style appointment I felt super uncomfortable and like I had to step over other brides and their guests to even get to see what I was trying on. On the plus side, there is a very large selection and clearance rack as well. If you care to just get the value then you'll be fine here, but if you want a nice experience with your family and a personalized appointment I really don't recommend it. Maybe it's better during the week, but we thought it was kind of odd that no was was using the bridesmaid portion of the store so why they wouldn't have some of the brides and their families move over there so it wasn't so crowded I have no idea. read more

Davids Bridal Madison Heights, not even worth a star! If you would like to have a great bridal experience then stay far far away from this place!! Cheap dress but even cheaper service!!! Six months after my engagment I went in to get my bridesmaid dresses and chose one that I thought would be perfect! First help was non-existant, then I filled out a sheet with my bridesmaids info and I was out the door. Came back about 2 months later with one of my girls, to find out that they had discountinued the dress I chose even after one of my bridesmaids bought it! I was never given one phone call or e-mail saying I should come in to get them before there are no more! To top in all off she cannot get here money back even when it was still in the bag never been altered or worn. I thought after they F***ed up I was not given any special treatment to make sure they kept my business. These ladies told me that I was in the wrong and that I must have not listened to the person who helped me in the beginning! One lady even said "Ma'am, isn't like your wedding 3 months away?! Maybe you should have thought about this earlier." Welp my wedding was 4 1/12 months away but still I wasn't told that a month after I come in my dress would be discountinued! I could go on forever, about the terrible employees but I don't want to waste my time. I just want to warn any other bride so that they can have a better time then I did. read more

My bridesmaids bought their dresses for my wedding at this location. What a mess! Three of the dresses came in much smaller sizes. For example, the tag said 10 but the dress was clearly not a ten when you held it up to another ten. The employees claimed that this usually happens. WHAT? Would have been nice to know this prior to ordering seven dresses from here! One of the girls went through hell for the mistake to be corrected. No one was on the same page with information for her and they gave her the run around for two weeks about when her new dress would be in. When the dress came in, they couldn't find it for almost 30 minutes and then handed her the dress crumpled up in a bag and sent her on her way. You would think after screwing up so many times maybe they might offer a free alteration or even to press the dress, but nope, nothing. Customer service here is not very good and the dresses are cheap material. Our dresses cost just under $200 and while they're very pretty, it was not worth the headache or the hassle. read more

Kathy was awesome and the only reason I am giving 4 stars! My mom had her heart set on a certain Mother of the Bride dress she tried on here but needed a different size. When we went to pay for it, found out it had been clearanced out and wasn't available for order. Kathy tracked down the dress in correct size at a store in Texas and was on the phone trying to coordinate them to ship for 15-20 minutes. Because she took the extra time my mom is very happy with her dress purchase! Reasons I initially wanted to give this store less than 4 stars: - It's always so crowded. I believe not taking appointments for anything other than wedding dress is corp policy but it needs to be changed. They don't have enough space to accommodate all the walk ins! -Sales staff seems aloof. When we went shopping for the Mother of the Bride dress they told us to start browsing and a sales person would be over to help us get a room situated. No one ever came and we just ended up asking someone near the dressing rooms if a room was free. -The dressing rooms are situated very awkward/cramped. All 3 times I have been to this location in the past 6 months (for a bridesmaid dress for a wedding I'm in, for my bridesmaids to buy their dresses for my wedding, and my mom's dress) we have been cramped in a space with the small group (anywhere from 2-5 people) where it was difficult to stand out of the way to watch what others are putting on. A few times I basically stood in the rack of the veils to try to get out of the way so I could see what the dresses looked like but also be out of the aisle. No where to put your stuff or sit. It would be nicer to have more space or situated with some seating. Overall I prefer the Novi location, it's not as crowded and it appears more recently remodeled. Kathy saved the day so if you find a good person to work with, it makes all the difference! read more

This was the best experience! I found the dress of my dreams here. April was so helpful and very attentive. She made sure that I tried on everything I wanted to until I found the one without being rushed. Everyone there was great as well. Very welcoming and made sure everything went so well! read more

I went to David's Bridal with no appointment, I just wanted to see what styles are available and if I can find anything my size without too much alteration. We were greeted as soon as we entered the store. They didn't have anyone available to help us at that time so they had us wait to see if their next appointment time will open up. We browse around the shop and I had few styles picked out. Lucky for me, their next client did not make it so they gave the open slot to me. The assistant we had, Sorina, was very helpful and did not pressure me into getting one. She was very helpful with making sure I get to see all the styles I requested. I did get my bridal gown here but had to do some alteration. I had to take away some stars because the alteration is extremely expensive, cost me almost the same as my dress. read more

I have visited this location three times. Each time has provided poor service. In this review, I will cover the worse aspects. - I took the wedding dress to a different company to get alterations done. All the staff couldn't button the dress, because the buttons were too large for the loops. I called DB, and they told me to come to this store. The alterations manager or staff member rudely told me that it was obvious that the dress loops needed to be stretched with a pencil. She told me that EVERYONE knows this. After a couple staff members tried (they had to take breaks because their hands hurt), they eventually buttoned some of the loops. She told me that I needed to stretch out the loops at home with pencil. I am sorry, however I think it is unacceptable that you expect someone to stretch out the loops on a $1000 wedding dress with a pencil. We complied and gently worked on stretching out the loops at home. The first time we tried numerous loops are now unsightly and/or broken. Instead of fixing a problem, they blamed us and said the solution was to use a pencil. They never once offered to replace the dress or repair the loops. Now, I am stuck with a wedding dress that has broken loops. -Also, I went into the store to get a corset bra. I was told previously that I would be able to just walk in and get one. However, when I went in, they told me that they would have to order it and it would take ~6 weeks to get it. They told me that they "only kept certain sizes." However, I felt so humiliated in the tone that they said this. I understand that things need to be ordered, but then don't lie and tell me that I can just pick it up later. Also, to make matters worse, I found it for 50% the cost on amazon. You could also receive it faster from their own website. -When I first went to this location to try on dresses, the sales associate wasn't very helpful. Also, she never told me that I should wear a slip or a corset bra. UPDATE (3/27/19): I contacted the DB HQ about the broken loops and the experience at this store. They offered to try to fix the broken loops either by visiting this store or another store's alteration departments. I am just so frustrated by this store. Also, another local alterations place offered to fix the broken loops for free (they are doing my other alterations). I will not be taking them up on this offer. The individual I spoke to at the DB HQ/customer service was very helpful and kind. However, that still doesn't change the fact that I am left with a very disappointing dress and loops that might end up breaking later. UPDATE (4/12/19): I emailed the address listed in the store's response to this review. I received no response from them. read more

Went back last month for alterations after a particularly bad experience at The Sewing Room (see my review). Again - no problems. I was greeted promptly and taken back to the alterations area. Everyone was very polite. Took about 15 mins to get the dress pinned the way I wanted it. Will be picking it up next week. read more

I'm writing this review before completing the whole process... Bought my dress at David's... Just waiting to pick it up- and I cannot wait! This store is great, it's big, lots of selections a pile of sizes ao ALL brides can at least dry something on. The staff are all friendly and there are lots of extras you can get.... Shoes, bachelorette dress, mother of the bride etc. My mom, aunt and I made an appointment to go try on dresses during the week. We were one of the first appointments of the day at 11:00. The doors open at exactly 11:00... So if you're early, entertain yourself at Michael's, Joann Fabrics or target...(every bride has a to do list at most those stores anyways, right?). This was my third time out to try on dresses... The first was a bridal salon where I had picked a strong contender, the second in a little snobby boutique where I would have enjoyed slapping someone-as they seemed to enjoy judging everyone. I filled out the information form, then met with Alyx, my dress consultant. Explained to her what I was looking for, showed her some pictures- and she was off to find some dresses. She brought me everything I'd need for under my dress and had me get set up and ready to start diving into dresses. Alyx was awesome. She was sure to allow my mom, aunt & I time to discuss each dress highlight what we did/didn't like... Then she'd find something else. Between dress changes while my par and I talked about options, Alyx was always busy getting us the next dress. She was also assisting a girl in the too next to me-not once did I feel that she was unavailable to assist me. Not once didi feel rushed. I liked being able to be in each dress for a good 5-10minutes to really see myself in it, and make a decision about what I wanted. Finally, after several dresses, my mom and I asked if we could just look to see if there was anything that jumped out. Of course it was not a problem. We looked at a bunch of dresses, pulled a few more I liked- including a few that just jumped out, but we're nothing like what I thought I wanted.... Then, we tried on a few more. Finally... Finally! I tried the dress on that I had been describing all along. It was nice, it checked off all I wanted... But... It just didn't blow me away, I wasn't in love with it. So... We tried on one of the 'different' dresses... Sure enough... Different is good...and this was the one! It was so cute, as soon as you find the dress... You get to ring the bell... Then... As you are oohing and ahhing over it other brides, sales people etc. come over and were saying how much they loved it too! Such a fun, fun day! Alyx was so professional in everything. Such a great assistant in the fitting rooms, so quick and attentive. I was starting to think I'd never say "yes"- but she was so encouraging and patient. So glad we went to David's Bridal. ** my mom also bought her dress that day. Because we bought everything she was given an excellent discount. They told her it would be over a month for her dress to arrive- but they called within two weeks to say its in. I picked up my veil, crinoline etc today- on a weekend, that store is a different environment! Much busier- so if you can go on a weekday, so worth it! Good luck shopping! read more

I was just there today and had an appt at 8pm... Very disappointed that me and my maid of honor just helped ourselves with picking up the dresses and switching out sizes and clipping our own dresses. What is the point of an appt. I'm only buying it from here because my wedding is in less than 4 months and it's just easier for my girls to get them... Is very upset... There's a lady that told us false information about the promotion going on... She was really rude answering us she walked away answering us with an attitude I wished we had more time to look somewhere else. Is really upset I have to do business here and no one even said sorry to us... very annoyed Days later So funny I received an email saying sorry we missed you at your appt which I don't get either they didn't even know I was there or what... Such a shame. read more

A completely unprofessional and horrible experience. I went a Saturday and it was very crowded. This David's Bridal seems to have mostly prom dresses and ball gowns. My stylist was unresponsive, unhelpful and barely spoke to me. She pulled dresses that were okay. She never even pinned the dresses and never asked how I liked it. I tried on a few dresses and left. There were groups of people who stared at you while you tried on dresses and never moved to let you look in the mirrors. Additionally, the entire store was a mess. The dressing rooms are very small and dirty. There were dresses and iPads sitting on the ground. I will not be supporting David's Bridal or any of their related companies. read more

So, I left a review 2 weeks ago and a friend of mine just asked me to show it her and it was gone? It says reviews cannot be altered or removed but where is the one I left? So here it goes again... I wouldn't take a dress from David's Bridal even if it was given to me!I went there a few weeks ago to try on dresses and as soon as I walked in, the receptionist was SO rude, got all of my information wrong. When I pointed it out so she could make the corrections, she blamed her mess up on it "almost being time for her to leave". The sales associate made me pull all of my own dresses and when I was taking too long, she rudely told me I only had an hour to look around and choose a dress. As irritated as I was, I went into the fitting room to try them on and she didn't even offer to help me! I was trying on ball gowns with corset backs which are obviously hard to get on alone. To make matters worse, after I stripped down and started stepping into the first dress I look inside of the dress and see it completely caked with someone else's makeup. I was disgusted! I put my camisole back on and continued to try the dress on only to find out that the next 3 dresses were also covered in makeup. I was trying to tell myself that it was no big deal, that those dresses couldn't be the ones they send brides home with.. but when I asked the associate if they would order a dress, she told me no, and that the dresses I tried on would be the dress they would sell me! Excuse my language but, there was NO way in *** I was buying a dress with someone else's face smeared all over it! Not to mention, the dresses seemed extremely cheaply made (seams coming undone, beads falling off.. etc.) I am by no means a bridezilla, but I at least expect good customer service while finding my wedding dress.My first experience of trying on dresses was pretty much ruined :/ Do not go there with high expectations. read more

Young lady left feeling not very special. :( From the moment we arrived for my daughter's grad dress appointment we were in the way. At check-in we were asked if we needed a consultant- although I had booked an appointment a month earlier since we are from Canada. When I said yes, she said to browse while she found someone who "wasn't too busy". While browsing - we were told that "at David's Bridal you don't just look at dresses on your own." Finally, someone "helped" us. Meaning she got dresses I asked for when I interrupted her conversation with another consultant. When we found a dress not ONE employee complimented her. They just waited while she decided. She had a good day, I hope , because I made her feel important and pretty. Your store made us feel in the way and frustrated. read more

DO NOT BUY YOUR DRESS IN STORE! Go in, try on dresses, find the one you like and then leave! Order the dress online! I went in there with a few other bridesmaids. The dress I wanted that I found online was discontinued so I had to look for something else. The salesperson found a dress similar that I was in love with but didn't come in the color I needed. Not sure why she showed it to me since she knew it wasn't in the color I needed. I finally found another dress but the sample was very loose in the boob area. They didn't measure me, they looked at me and guessed my size. I tried on the dress and like I said, it was very loose in the boobs but rather tight everywhere. They told me that was my size and to order that size. I ordered the dress in store and the dress was ready a month or two later. I went in and tried it on and it was very tight and I had a hard time zipping it up. The alterations lady was rude and told me that I was putting the dress on wrong instead of offering to help. I left and put the dress in my closet. I found shoes for the dress and went to try it on. The dress was EXTREMELY tight and I had a hard time zipping it up. The quality of the dress was poor, the zipper sucked and the hook and loop broke off the dress after it was loose. I called the store and explained the situation, they told me that there wasn't anything they could do but I could come in and they could check my measurements which they ballparked. I had no choice but the buy the dress again in a larger size from David's Bridal online, since all the other bridesmaids bought and received their dresses already, which I ordered on a Sunday the 26th and the dress is scheduled to deliver this Friday the 31st, WAY FASTER THAN THE STORE! When I get married I will do everything in my power to avoid this place! read more

I kinda knew what to expect going in, but still couldn't believe how terrrrrrible the service was when we went in for my daughter's bridesmaids dresses. The loud music and poorly crafted dresses were bad enough. But the staff made a torturous experience even worse when they told us our dresses could be shipped from jersey and when we went to place the order she told us "oops we can't get them.. the jersey store is flooded" and walked away.. never to be seen again.. I was left so dumbfounded, that I gathered my daughters and out the door we went.. I still feel like it was a bad dream.. Oh and whoever does their display mannequins should perhaps realize that the dress should cover the bust area.. not go under it. such a skeevie establishment read more

My grandmother and I went in to buy the clear heel stoppers that stop your heel from sticking in the grass. We walked in and the women at the front desks seemed busy and uninterested. We asked for the shoe section and one of the ladies sent us back there. We looked around lost and confused for 10 minutes before we found what we needed. We walked up to the payment desk and the cashier was way worse than the women at the front desk. She seemed even less interested! Worse experience ever. Don't go here. read more

I bought my wedding dress and a dress for a wedding from this location. Wandered in on a holiday they happened to be open. The store was dead and my saleswoman was amazing. I had no idea what I was looking for in a dress so she pulled a range of looks and made suggestions based on my body type. A dress she chose I ended up purchasing and the alteration department was just as great. Who knew buying a wedding dress could be so quick and painless? I went back in desperate need of a dress for a conservative wedding. I explained the requirements (no cleavage, knee length, no thin straps, no backless) to the saleswoman and we found something perfect and age appropriate in forty five minutes. She saved me! read more

Anna was very helpful and patient. The store had great options and workers were friendly.

DO NOT go to this store unless you want to get "fat shamed"!!!! And by the way, for starters the bride is a size 8!!! Trust these reviews and know that mgmt obviously disregards them as I now see there are many other complaints regarding this issue with the same employee. Its also obvious that the robo apologies were just that. Ask yourselves this... while shopping for the happiest day of your life, do want to hear from your "stylist" that she maybe PMS'ing?!?! Disgusting?! I know girls go here thinking they are reasonably priced but girls, by the time you buy the dress and pay for the extremely expensive alterations (again, trust these reviews) you could go to a REAL bridal salon and be treated with the respect that you deserve!!! No bride or bridesmaid should leave in tears because of the ignorance of the employees that they chose to hire and knowingly allow of this behavior!! Shame on David's Bridal!! Another respectable store will benefit from the sale of 10 bridesmaid dresses! This store will NEVER see a dime from any of my girls!! I will post this everywhere that allows for reviews! Hopefully, this will spare another bride/customer tears of embarrassment and insult! read more

Terrible customer service. Every other company has been able to give me at least a partial refund because of the pandemic besides this one. I bought a veil here that was not tailored or altered at all and they will not give a refund. i understand i passed the return date but you only have 14 days to return. Pre existing conditions exist and not everyone is able to leave their house even with a mask on it still feels unsafe. The management sucks and is completely inflexible. would not recommend to anyone. read more

My experience at this location wasn't as bad as some of the other reviews. Our appointment was at 10 and their doors weren't unlocked until about five minutes after..some of their consultants were just arriving for work as the place opened. Anyways, I went in not really knowing what I wanted, and Sandy was a huge help. I never once felt pressured to buy something, and I liked having an "outside" opinion on how the dress looked on me. We ended up ordering a dress because they did not have it off the rack in my size. The moral of this story is that this is a budget dress shop and I didn't go in there expecting to be pampered or have my hand held. The dressing rooms were small (I almost ripped off a train more than once, trying to get dresses on) and there are no mirrors in the room, which was annoying. Nevertheless, I had an alright experience. read more

The first time I went I wasn't satisfied because the saleswoman wasn't bringing out the type of dresses I had asked for. I ended up finding a dress I liked and I was happy about that, but was kind of disappointed. The second time around I went back and decided to look through the dresses myself because I knew what I wanted. My saleswoman this time was Angel. She was patient and gave me great feedback on the dresses I tried on and helped me find 'The Dress'. Thank you!! Even though I made my appointment 30 mins prior she still made time for me. read more

OMG!!! I had the most phenomenal visit today with Jessica D, for my bridal grown, and bridesmaids dresses. This was my first appointment looking for my dresses and she hit the nail right on the head! She was wonderful. She was perky, excite full, and very knowledgeable about her brides and dresses. She read me like a book, and picked the perfect gown for my personality. I was able to find my dress and my bridesmaids dresses. All the staff was very nice and personable at this location. But I was definitely recommend Jess, she made me feel like I was the most important person in the whole place. Thank you, Jessica and the staff at David's Bridal of Madison Heights. read more

Wedding dress shopping for me (2016) was a nightmare. I went to a few other shops and was essentially laughed out after I told them my price range. I went here once initially and really liked one of the dresses but it was more than I wanted to spend. I went home after every shopping trip disappointed and finally decided I would come back here and try one more time. I went in and explained to the wonderful lady that helped me (I will update with her name if I'm able to remember!) the dress I was thinking of, but I really wish it had a corset back so I wouldn't have to have as many alterations. She found the dress I had originally tried on and we put it back on. It was pretty but also didn't give me that "feeling" that everyone wants. She stood back and asked if I trusted her, I'm like what do I have to lose, let's have some fun! Lol. She came in with only one more dress smiling ear to ear. It had everything I never knew I wanted. I put it on and it was so comfortable and beautiful. I walked out and the people with me loved it. What really stood out to me is when I asked her the price she came back with "Oh no, we're not making decisions like that. This dress is either equal in price to the last one or less, make your decision with your heart." I chose that dress and it was well within my original budget. I could not have been happier! Thank you! read more

David's Bridal - Bridal Near Me - Madison Heights, Michigan

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Jill and the other employees are amazing! They helped me pick out a beautiful gown for an upcoming wedding!

I bought a bridesmaid gown from this location and it wa a pretty crummy experience. I live in AZ, but my sister's wedding will be in MI, so I went dress shopping with her at the end of December while I was in town for the holidays. We showed up at 11:45 on a Sunday (our appointment was at noon), and apparently they do not open until noon. They would not allow us inside, out of the cold before noon. I get that they don't want to start working before their shift begins, and we expected to wait until noon to be helped. We just didn't expect to be told to wait outside, nor was it mentioned that the store opened at noon and we should not arrive early. Meanwhile, not one, not two, but THREE associates arrived just minutes before 12 and the associates inside unlocked the doors for them, promptly shutting and relocking the doors in front of our faces. Shouldn't the associates enter through another door when scrambling to clock in just minutes before their shift? How could they be prepared to work when they were still taking off their coats at noon? Ugh. Anyway, the sales girl seemed inexperienced and overwhelmed helping myself and another bridesmaid find a dress. Fortunately, my sister had a good idea of what she wanted, so we were done rather quickly thanks to her preparation. Upon check out, an unkept woman in a stained sweater (breakfast perhaps?), told me I could not have my dress shipped to an AZ David's Bridal. Instead, I would have to have it shipped to their location and they would subsequently ship it to my home. It was an additional charge of course. I wasn't thrilled with that idea since they told me it would arrive in March and I have trips scheduled during that month. I really wanted it sent to a store where I could pick it up, but I was told agan it was not an option. I asked them to please call or email me when they received the dress, but prior to shipping it to me, so I could ensure it would be picked up by a neighbor and didn't sit on my front porch if I were out of town. I was assured that would not be a problem what-so-ever. Yesterday, Jan 24th, I noticed a box on my front porch. In it, my dress. It was crumpled up in a wad and Fed Exed to me nearly 2 months early. No calls and no emails warning me to be on the lookout for it. Pretty much the icing on top of the craptastic customer service from this location. My sister bought her dress at the Davids Bridal in Novi, and had a wonderful experience. She was bummed we didn't drive the 40 minutes to that store instead. Avoid this location at all costs and make the drive to Novi. read more