The zipper on my son's winter jacket broke while away from home- in college nearby. The temperature…read moreis in the single digits today. The kind woman fixed it quickly for him, while he waited. I will absolutely be sending other things her way! Thank you so much for amazing customer service! I highly recommend this place- top notch service & care!

If you decide to use Elegance Alterations, be extremely careful. I brought in a pair of Ksubi jeans…read moreworth 330 dollars to be hemmed. The signature design includes a pack pocket tag that is not meant to be cut off. I clearly told the seamstress multiple times not to cut it off, and she agreed since her son had similar jeans. Despite this, she cut the tag off anyway, damaging both the tag and the pocket. When I confronted her, she denied doing it and refused to offer a refund. On top of that, her prices are extremely expensive. I am beyond upset with this experience and would caution anyone considering their services. I strongly advise going elsewhere.

On March 1st, the price of the dresses that I had purchased (in an order that had not yet been…read moreplaced with the designer) dropped drastically. When I called to finalize the order on March 2, 2023, the same staff that had reassured me multiple times that we could wait on the flower girls' dresses notified me that the flower girls' dresses would take just as long to come into the office as the bridesmaids dresses and if I had any expectation of them being the same color, they would all need to be ordered together. As a result, I had to rush to get the flower girls' into the office the very next day for measurements. The flower girls get fitted, we pay for their dresses, and we leave the store. I called the store after we left to inquire about a price adjustment due to the drastic decrease in the base price of the dress per the designers website. This is before the order was actually placed with the designer. They declined to make the price adjustment. The store hours were 12p-4p. At 10:30p (drastically outside of their posted business hours), I get an e-mail from the owner, saying that the order has been placed and the expected ship date is early June (nowhere near being in any danger of default for a September wedding). Additionally, they are essentially showing a three-month production period and if I had ordered direct from the designer's website, they show an estimated production period of six (6) weeks. I e-mail back immediately regarding the price adjustment and received no immediate answer. The contract that we signed for the dresses said that they were non-refundable after the order had been placed with the designer, so the fact that they rushed to place the order outside of normal business hours after I inquired about a price adjustment is no surprise. The next day, I called the shop and requested a call back from the owner, which I never received. She e-mailed me back much later in the day, refusing the price adjustment. I e-mailed her back thoroughly explaining that all of this appeared to be intentional and appeared to be quite dishonest. She e-mailed me back in great detail, essentially explaining that it's the customers responsibility to protect themselves in commercial transactions and their store otherwise has the right to mistreat them. Her message was that if the customer doesn't attempt to price match at the point of sale, they're not entitled to any price adjustments, which is absolutely ridiculous and not standard practice for any retailer I've ever frequented before. Long story short, it would appear that they knew about the price adjustments scheduled to take place at the end of February. They intentionally railroaded us into paying much higher prices for the same dresses, even going so far as to potentially lie to us about the flower girls' dresses not needing to be ordered soon in an attempt to get us to place the whole order by the end of February. Once the calendar changed to March 1, 2023, everything that they had been telling us about the flower girls' dresses changed. They refused the price adjustment and rushed to place the order outside of normal business hours so that it was no longer cancellable per their policy. Using this store will cost you, literally. It cost us an estimated $470.00 in the base price of the dresses, plus an additional approx. $120 in service charges that they tacked onto the price of the dresses. Grand Total: An approximate $590.00 loss. I had one dress for the bridesmaids and a different dress for the Maid and Matron of honor. On March 1, 2023, the price of the bridesmaids' dresses decreased $85/dress on four (4) dresses and the price for the Maid/Matron Honor dress decreased $64/dress on two (2) dresses. Additionally, they add a service charge to the price of each dress, which is not mentioned anywhere in their contracts. The flower girls' dresses were $124.50 per the designer's website. Plus a 6% sales tax, the total amount would have been $131.97 and I was charged approximately $146 ($145 + change) for the dress. They're adding an additional (approx.) 10% service fee charge to the cost of each dress. Their business model, staff, and owner all appear to be extraordinarily dishonest. Why not charge an appointment fee for the consultation instead of baking additional 10% service charge into the costs of already wildly overpriced dresses? The more honest business practice would be to charge $15/person for those in attendance at the fitting and price match the dresses to the designer's website. When I e-mailed the owner explaining all of this, she e-mailed me back with blatant falsehoods (lies) that she claims her staff told her about the situation. I picked up all the dresses for my bridesmaids, and despite the situation outlined above, the attendant who helped us for all our fitting appointments (and there were multiple due to the circumstances) pretended not to know who I was. They gave us the merchandise, and my name was spelled incorrectly.

Extremely disappointed. If I could give this place negative stars I would. We were about 5 minutes…read moreearly to our appointment and still since the moment we walked in, we were being rushed. The women helping us actually was running around the store grabbing dresses and trying to rush us to try them one and get out. All of the women were rude and did not seem to want to give us the time of day. Also, it had to be somewhere at least 80 degrees in there and we were all sweating, there was no air conditioning and they did not say anything or offer us a bottle of water. Nothing. Save yourself time and energy, and go elsewhere! I should have listened to prior reviews before coming here.

From my bridal shower to my wedding EOE helped me plan my fairytale wedding. I gave her my ideas…read morewith my budget and she was able to bring everything to life. It was beyond my expectations. She's so talented and works with you. I loved simplicity and when vendors tried to push me to do more extravagant she stood up for me and told them that's not what she wants. If there was any problems days before the wedding she'd make sure to fix it before stressing me out. I was really busy with work at the time and she made the planning process stress free. No matter day and time if I had any questions she'd answer me. My in laws and their family and friends came from Canada and they still talk about how beautiful everything was that day. Now she's going to help me plan my baby shower and I can't wait to work with EOE again to see the wonderful ideas she comes up with!

Loved working with them for my event! Customer service was amazing and gave me ideas I didn't even…read morethink of. I can't wait to use them for my wedding planning!

Amy was our day of Coordinator and she did so much more! If you are planning a wedding and…read moreconsidering who to lean on the day of, definitely consider Amy. She checked in with us along the way, gave us lists of things we had totally missed, and helped us create an amazingly unique and complex experience for our guests :]. While the venue (Riviera Mansion) was fantastic, the processions and events would not have run smoothly without Amy! She made agendas and gave them to most of our vendors and friends to keep the show running smoothly. Amy troubleshooted issues quickly. She is great on her feet and even arranged childcare for our guests!

We chose Amy Grace Events, initially, because they were the most reasonably priced wedding…read morecoordinators in town. Best. Decision. Ever. From start to finish, throughout our wedding planning process, Amy and her team exceeded our expectations. In the months leading up, Amy checked in via email, and we had a few video meetings to go over necessary details. Amy is so personable and friendly! Every chat felt like a conversation with an old friend -- yet she demonstrated the utmost professionalism. As far as tasks go, Amy is proactive, extremely detail-oriented, and always seems to be one step ahead. With my busy schedule, this is something that I really appreciated. During my wedding week, I met Amy's team, and they were just as awesome! Our day-of coordinator, Jenni-Elise, was an absolute godsend!!! Her and her assistant, Tori, did an amazing job of making sure that everything ran smoothly, and that every detail was taken care of. Of course, there were a few random mishaps (example: we were short 3 floral arrangements), but Jenni and Tori handled everything and made sure that I had nothing to worry about on my big day. Plus, they were such a blast to hang out with!! I am SO grateful that they were there with me on the most important day of my life! Our wedding was beyond perfect because of them. :) We will cherish these memories forever. THANK YOU so much, Amy, Jenni, and Tori!

Hired Mike as our Dj for our wedding BEST DECISION EVER!!!! Professional, easy to talk to, on time!…read moreSo so wonderful! We had a few issues with rain that day but mike had it covered! Never lost a moment! From commentary to song choice 5 stars. Couldn't recommend someone more! We utilized the dj and photobooth services and were above and beyond happy with all of it!!!!

Mike and his son "hype man" "dance machine" were terrific. He helped us tremendously during the…read morerehearsal and stayed later to lock up. Mike has a great personality and an awesome voice. He even danced a little. Great Music, great mix! I loved the uplighting and the family, friends, and kids had an awesome time in the photo booth. I apologize, I don't recall the woman's name that handled the photo booth but she did wonderful! I loved the Memory Book with all the pictures taken that night! You won't be disappointed with Mike's Top Package that include Music, Uplighting, and Photo Booth!