I have to say I am surprised by these bad reviews! I didn't anticipate that I would find my dress at David's - was really just planning to look around and get ideas. I ended up buying the second dress I tried on. My consultant, Connie, was AMAZING! So nice and accommodating. Yes, she was assisting other clients at the same time she was working with my MOH and me (both visits), but I didn't mind at all. I don't like someone breathing down my neck, and I don't need any sort of "Say Yes to the Dress" experience. Let's keep it simple! The store is jam-packed with inventory so selection is not an issue. Both times I went (a Saturday and a Tuesday night) the store was very busy. But I had appts both times and didn't feel like I waited an unacceptable amount of time. Both Connie and Lauren (manager) were great to work with and I am very happy with my overall experience. read more

I would not recommend! I got engaged in June and shortly after (Fathers day) I went in to look at dresses since I hadn't picked a date. My consultant was Lisa and I LOVED her! I wasn't ready to purchase a dress yet but I had a pretty good idea what one I really wanted. A month or so later I made an appointment to purchase a dress and unfortunately Lisa was off so I ended up with Connie J as my consultant. WHAT A NIGHTMARE! I told her I wanted lace style and the two dresses I was trying to choose from. I'm very petite so I wanted something form fitting and not flashy. They pulled ball gowns and pearl covered dresses way out of my budget. NOT what I asked for. After getting frustrated she had another appointment with a bride and left me in the dressing room with my sister helping me in and out of the dresses. She also lied and told me that the dress I wanted was on sale and would go off of sale the next day so I rushed and bought that dress. The next day I immediately regretted it and called to exchange my dress that's when the customer service lady said the sale was still for another week and it wasn't true at all. The whole exchange process was a night mare and I found out they had my email address wrong and my phone number wrong. How was I supposed to know my dash or dress came in? I'm very simple and usually happy with everything but I am Beyond pissed with this place and I regret making a purchase with them. read more

Brynan Avery is an incredible consultant! We went in with the intent of finding a dress for Debutante. Not only did Brynan work us in between appointments,but located the "perfect" dress and accessories on site so nothing had to ordered. She also advised of payment options so I was able to get everything with no money out of pocket today! Great customer service! read more

As I receive emails from David's Bridal all the time. Just before Christmas I received an email from David's Bridal for a look at the New Arrivals as well as the upcoming spring 2017 collection. That led me to look again at some beautiful gowns that ended up to really interest me. So I call the Main David's Bridal about these dresses I was interested, to find out if any of those dresses were in any stores near me. The customer service reps seemed to be very knowledgeable and helpful. Those dresses that interested me is where my second visit was this past Saturday January 14th came to play At the Richmond location (Store #72). Which lead me into the most horrible experience as a Bride to be? I'm so aggravated with my experience; that I don't even know where to start. For starters I drove an hour in an half to Richmond from my home for a 2pm appt. However once I arrived at the location and walk in the door and saw how crazy, chaotic, busy, and certainly disorganized the store was. It wasn't going to be a very good experience. As I arrived on time, meanwhile my consultant was running behind, not a problem, so that gave us time to look at other dresses on the racks, other than ones I was totally interested in. When I my consultant (Racheal) was available, She had apparently my profile, with some dresses listed, However those dresses where not even close to the ones I saved on my profile. It was all good though as I had brought the list with me. She took my list and said she would go pull those, and for us (my family and friends) to continue to look, and she will be right back. She finally arrived and we went back to the changing area... Once again I felt like I was in a box. She put the dresses she pulled on the rack... None of those dresses were on the list I gave her. She then said oh I must have pulled the wrong ones as the product numbers were similar. She said we will try on the ones my family and friends have picked out. Then she will return to the floor and find the ones on my list. I was like ok fine. She then asked me my bra size, then went to get me a bra, only to bring me the wrong size, when she return 10 minutes later, it was the wrong size again. She finally got my size correct... She then went on to tell me that she was working with 2 other brides, and that she would be in and out. (IF that is what you call it). My friends and family had to get me in and out of my dresses, go out and find me dresses. She finally came back with only one of the dresses on my list and it was a size 4 and I'm a size 12 really... She told me that she couldn't find any of the other dresses. I was told by the Main David's Bridal that those dresses where at this location, I even called the store a couple days prior to my appt in inquire about some other dresses. Of the dresses I inquired about they only had one, which was fine, because they had 3 of the others I was most interested in. I never got to try on any of the dresses I was most interested in. That really aggravated me, then when I explained what type of dresses I was looking for and the type of wedding I has having. That must have been foreign to her. Because she was too busy taking care of other brides to comprehend what I was saying, to help me. Then she came into the dressing room as my family and friends went out to look and search again for dresses that we need to wrap up my appt. I was like what appointment, there been no one here to guide and assist me except or my family and friends. I was like what's the purpose of having a consultant when she was way too busy to assist me and my needs and to give me the professional attention I as a bride deserve. I did in fact decide on a dress that I totally fell in love with and said yes to a dress while I was there. I went ahead and order it while I was there, Just so I would not have to travel to another location to order it. I then when on to check out, and spent over 25 mins waiting in line. I put my dress on layaway and put nice down payment on it. Which I understand how it works. It will be paid off in much less than the 60 days given. I then get a phone call from David's tell me they forgot to give me my payment schedule, and asked if I could return to the store 30-45 mins after I left the store. I live an hour and a half away; I was well almost half way home. I'm really hoping that my future appointment and visit with alterations once my dress comes in will be on a much positive note. Fingers Crossed. I can't say right now that I would refer any of my family or friends to this David's Bridal location for their future wedding event. Sincerely An Aggravated Bride to be Lynne Parker read more

There aren't enough stars in the sky to give Amanda at David's Bridal in Richmond for how much she saved me this last weekend. The story: After a six week military training out in the middle of nowhere, I arrive in Richmond the day of my close friend's wedding to find out my lovely boyfriend's flight is delayed... a full day... and he has my bridesmaid dress in his luggage. There I am, in the pouring rain with 150 pounds of soaking wet luggage, about to be in a wedding in 4 hours with NO dress. I have nothing to wear except some PTs or a uniform. While in the rental car line I call David's Bridal on the slight chance they might have SOMETHING I can wear and lovely Amanda answered the phone. Through my hysterical crying she is able to obtain the size/style/color I need, and after a few minutes on hold she said the best words (other than "I do"?): "we have one that might work." Her calming comfort gave me the ability to take a deep breath and calm the F down. BUT IT GETS BETTER. Thirty minutes later I arrive at the DB door, soaking wet and still in near hysterics. She hands me the dress to try on and says "hey give me your keys." Apparently in my flustered state I left my trunk open, so she ran outside in the pouring rain to close and lock the car up for me so I could try on the dress. And IT FIT! I looked beautiful for the wedding, the bride never knew about the chaos, and my boyfriend lived to hear this tale. I cannot thank Amanda ENOUGH for her above and beyond effort to help a customer in need! I can tell she is a wonderful human and this kind of chaos-wrangling was not her first rodeo. She deserves a big giant raise! Thanks Amanda!! read more

it's ok. definitely not the best service--i have found the consultants to be over zealous sales-people, if not pushy at times, and the quality of the dresses is not that great. it's basically just the average, run of the mill kind of place from experience to the dresses themselves. the design of the dresses is very generic and the fabrics don't feel that great. some of the prices (if you try the david's bridal line) are ok for what you get, but i've found that most of the dresses are really over-priced for the quality of gown that you get. some of the dresses can cost between $1000-$2000 almost, and the quality is comparable to their dresses that cost $500. for that kind of price (the higher end), you should just go to a designer bridal boutique such as jingles, bela rosa or bridal elegance and spend the same amount of money for a MUCH better dress. read more

In store was okay but I was highly disappointed when my bridesmaid dresses could not come in before the wedding. I looked online and found some that would work but the couons that they gave me would not work online. I contacted the online help desk... Please wait while we find an agent to assist you... You have been connected to Tiffany Mo. Tiffany Mo: Hello and thank you for visiting David's Bridal! My name is Tiffany, your personal on-line shopping assistant. How can I help you? Me: I purchased a wedding dress yesterday at the broad street loction in richmond va. I was given a coupon book that has a 20 dollar off coupon code that I'm trying to us on an oline purchase but the code will not work. Can you help me with that? Tiffany Mo: Is the dress on sale or outlet Janine? Mr: It's on sale but so were the ones that they were going to ring me up for i the store. I sales associate told me that I could use it. The style that I was going to get in the store will not be available in time for my wedding so I had to pick another style out. I selected a simular dress that was on sale as well. Tiffany Mo: The policies in-store are separate than online. Sorry, but this promotion cannot be used on clearance merchandise. Me: is there a way to get free shipping if I have the dresses sent to a store for pick up? Tiffany Mo: Due to inventory purposes, online merchandise cannot be returned or shipped to store locations. Me: I have already spent $900 dollars on a dress and still need to purchase bridesmaid dresses, undergarments, and a veil. I was hoping to use the coupon book, is there anything that you can give me like the shipping cost? Tiffany Mo: Unfortunately, we do not currently have any shipping promotions. Sales are directly set with our marketing team. Unfortunately, we are unable to see when the next sales will be available. I recommend creating an account and signing up to our mailing list so that you are notified as soon as these sales are available. You also have the option of checking our homepage of davidsbridal.com to see when we have any new offers, discounts and promotions. I already get their email (about 3 a day plus phone calls from the business that they sold my number too) The promotions are not always use full and have a self life of less then a week. read more

Where do I begin? I had a T E R R I B L E experience at David's. In fact, I left there crying. It was NOT a special day or a good experience like it's supposed to be. First off, I had already been to David's twice and had bad experiences, but nothing compared to this one. I felt like the other bridal shops in Richmond wouldn't have as good of a selection and they'd be more expensive. So I went to David's again - against my better judgement. So - I had an appointment at a certain time. I had all of my bridesmaids meeting me there. When we got there, it was chaos. There were 100 people in there at the same time, people were all over the place, it was just a mess. The employee told me that my appointment was not at the time I thought, but 30 minutes later. After much debate with her, I remembered I had an appiontment card, so I pulled it out. Clearly, they were wrong. So she said fill out the paperwork and "wait". Once I FINALLY got a consultant, she gave me a room (which is TINY, by the way) and then went to help other brides. She was assigned 3 brides at the same time. In fact, my friend had to help me in the dressing room because she was nowhere to be found. She was running around all frazzled and wasn't helpful at all. She didn't suggest any dresses, she didn't help with trying on, she didn't put them away, nothing. She did show us some bridesmaid dresses, but only after we asked her to. Then she was off to her other bride and not seen until we were done. Long story short, after trying on SEVERAL dresses, I was done. I didn't want to ever try on another wedding dress. Ever. So I left there crying. I couldn't afford another dress place in Richmond and I didn't think they'd have a big selection. WRONG!!!! After some coercing from my family, I went in to Alfred Angelo on Broad in Short Pump. I couldn't have felt more comfortable. I didn't even have an appointment and they fit me in. The manager helped me, the consultant helped me, they had big dressing rooms, there weren't a hundred people there - and I felt special. I wasn't crazy about the first dress and I told my consultant, LeAsia, why I didn't like it. She said "hold on - I've got one I think you may like" and brought me another dress. I tried it on and LOVED IT. She listened to what I liked, she took the initiative to find it and she was so helpful. So was the manager. It was A WONDERFUL experience. I never knew it was supposed to be like that. DAVID'S BRIDAL IS HORRRRRIBLE. Their dresses are cheaply made, they're expensive, the staff is not helpful or friendly or knowledgeable and they are TOOO crowded. I guess people think like me. That all the other smaller bridal shops will be too expensive and not have a good selection. I was so wrong. If you're searching for a dress, consider Alfred Angelo. I cannot say enough great stuff about them. read more

Customer service in this store as well as the corporate office CLEARLY needs some adjustments. I went to David's to get a wedding dress. The day was wonderful. My consultant (Michelle) was fabulous. No quirks, no problems, went off without a hitch. SORRY for the VERY LENGTHY description BUT I can't even get through on the phone to discuss this with anyone in charge so I'll tell my story here. I left knowing I would need to get a bolero or sleeves added for modesty issues. They tried a full lace sleeve on me the day I ordered but I had additional questions. I called and spoke to an oriental lady in alterations about lining the sleeves. She said they couldn't do that. I asked if they had a sleeve that was modest, maybe satin or something like that. She said "Oh yes, You come in when you're dress is here and we will get you what you want". In my mind, problem solved, I'll get the satin sleeve. I get the email saying my dress is in. Michelle told me it would be in by March 9th, but probably sooner. Sure enough, I received the email that it was in on Tues, Feb 24th that it was in. I planned to pick it up, Sat Feb 28th. I called Fri Feb 27th to ask if in fact my dress was in and whether or not I needed an appointment to pick my dress up. I was told calls aren't made when orders come in and if I got the email it meant it was in (Ummmm, that's not very customer friendly, but okay) I was also told that I did not need an appointment. I proceeded to tell her I needed the dress hemmed and sleeves added so I would need to try it on & see alterations, and asked if I needed an appointment for that. I was told no, just come on in and I would be taken back to alterations. I show up at David's Bridal at 1:30 Sat, Feb 28th. The place is a zoo, a madhouse. I stand in line 5 minutes to find out where to pick my dress up and then I wait another 30 minutes in another line to get my dress. No big deal, it's crowded. I guess technically, here is where the nightmare begins. I get my dress & tell her that I'm going to want the slip and corset that my consultant noted on my account and that I need to meet with alterations. Never acknowledging the additional sale I want to make, she takes me back & you can't even walk in the alterations department it is so crowded. She tells them I need to be seen and they say there is no way. I proceed to tell her about calling (detailed above). She tells me to take my dress & talk to the lady in white sleeves. Assuming she's the manager I relay the above information to her & she walks me back. I am given the distinct impression that nobody believes I called & or asked about needing an appointment. I tell them that I can show them on my phone where I did in fact call. The blond in alterations is frenzied and tells white sleeves that they have two appointments that they haven't even started and it will be at least 2 hours before they can see me. At this point it is 2:15. She tells me I have to wait to hours and I request an appointment versus a vague 2 hour block. I'm given an appointment at 4:15. 4:15 - I meet with the blond & ask where my slip & corset is. She knows nothing about it (no surprise). I say that it's noted on my account & she doesn't even know what I'm talking about but she says she'll try to figure it out. The day I ordered my dress I tried 2 different slips on & of course they bring me the wrong one. Simple mistake, wrote down wrong number on slip, etc. I open the slip & immediately can tell it's the wrong one. I try to tell her this but she insists it's correct because that was what was on my account. I tell her I tried on 2 & this was the one I didn't like. I describe to her in detail the one I want, she continues to argue with me. I give up & try it on with my dress, thinking, okay, I'm wrong. NO, it's the one I don't like. I come out with it on, explain AGAIN that it's the wrong slip, I don't want it & describe the slip again. The oriental lady comes out. I describe it to her & she immediately says "Oh, that's a 550". YAY, someone knows what I'm talking about. Now the corset....the corset I'm brought LITERALLY (I'm not making this up) has black marks where the underarms are & is dingy & dirty where the hooks are.Clearly I'm not buying this & am grossed out by putting it on with my dress. Ewwwww! Finally, correct slip, my beautiful new white dress & my new 550 slip is on! I go out & request the satin sleeves. I'm now told they don't have satin sleeves and NEVER have?!?! I ask if they have any modest sleeves. They don't. (She tells me the price of the sleeves which was $25 more than what my consultant told me) They again say they can't line the lace sleeves so I'm thinking, okay, I have to take this elsewhere, this is a nightmare anyway, I'm out. I go to the fitting room and look down & my train is COVERED in hair. Nope, I promise, I'm not just trying to pick here, HONEST!!! You can't make this stuff up!!! There's more, I just ran out of room!!! read more

I went in without an appointment. They were pretty busy, but I was able to have Connie help me within 5-10 minutes of arriving. She was awesome!! She is very nice and very patient. She did have someone come in later that had an appointment, but she kept coming and checking on me after that. I would definitely go there again! read more

Yaz is the only reason I am giving this review more than one star-if it was solely based on her, I would give it 5! But it's not unfortunately. The first time I came into the store, I said I would never go back because of how horrible the customer service was-if I rated this store on that first time, it would be getting one star. I had an appointment in which I tried on 2 dresses and after the second one, the girl told me where to leave my undergarments-at which point, after 15 minutes of my 1 hour appointment I realized she was telling me the appointment was over. At that time, I thought my wedding was going to be in 2017, so I got the feeling she figured she wasn't getting commission that day and didn't bother helping me. A couple of months later, my wedding ended up getting booked for 2016. My friend told me she had a good experience here and so I decided to try again and hope for a different consultant (which I got). I made an appointment, which ended up being with Yaz. She was wonderful! She listened to everything I said I wanted & didn't want, and helped me pick out dress after dress after dress. She was patient with my pickiness and my unwillingness to change my budget. I found a dress I loved and made an appointment to come in the next week. I ended up canceling that and moving it up (or so I thought-I told the girl on the phone 3 times to cancel it so that I wasn't wasting an appointment, which she reassured me she had done-she didn't apparently because I got a call asking if I was coming to my "canceled" appointment, after I had already bought my dress). I went to my second appointment with Yaz, with the full intention of trying on the dress I found before, and buying it. Instead, I came in and wanted to try on more dresses and had her running back and forth helping me all over again- and ended up buying a completely different dress! (My mom was going to make a payment for it, over the phone on her lunch break from work, while I was still in the store but was on hold for over 10 minutes-she almost hung up.) Bottom line, after my experiences here, I would come back only because of how helpful Yaz was-she seemed like she actually cared about finding me the right dress. If I couldn't get an appointment with her, I don't know if I would try to get one with someone else. read more

Absolutely the worst. Currently not sure if I will have all bridesmaids dresses in on time, they mailed one of the dresses to a bridesmaid in MD, which was great, but then they mail ANOTHER DRESS to her address, which was not her dress, and which belongs to a bridesmaid here in RVA, the manager has yet to get back to me about that error, AND the general manager NEVER got back to me after I filed a complaint with corporate. Absolutely terrible. terrible terrible terrible. stay away!! read more

I went last Saturday for only my 2nd time trying on dresses. Connie was SUPER helpful and friendly. She made the experience stress free and listened to my likes and dislikes as I tried each dress, narrowing it down to the perfect dress for me. =) Good variety of styles, prices and accessories to go with your dress. Definitely recommend shopping here! read more

Had an awful experience and I will never go back! They don't wanna help you and everything they told me was wrong. That the blue colors didn't match men's. Said that my dress would take 6 months and I ordered it yesterday from the Hampton store and it will be here in less than a month. The bridesmaid dresses she said the same and they are only taking a month. It was suppose to be a fun day with my family and bridal party and it was the worst experience ever! I would recommend getting Emily at the one in Hampton if not to far for anyone! She was AMAZING! read more

I am writing this review for David's Bridal at 9101 West Broad Street Richmond, VA 23294. Today is 7/7/16 at 5:00pm. I am writing this review because my fiancé just got off the phone with an ill-mannered manager who has hung-up on her and has apparently (gone home for the day). Firstly, I would strongly suggest reading other reviews on YELP (and other reviewing sites) about this specific location. If they do not scare you enough to not give them your business I hope that this review will open your eyes to the absolutely horrid customer service/general service that my fiancé and I have received. GENERAL BACKGROUND: My fiancé and I are getting married in one week (6/16/16) and have decided to do business with David's Bridal on West Broad Street in Richmond, VA. We are purchasing our bridesmaids dresses through them. We have done all that is asked on our part to make this process of receiving these dresses as smooth as possible. Once we ordered the dress the promised delivery date was Tuesday July 5th, 2016. Today is now Thursday July 7th, 2016 and we have yet to get the dresses. We called the number provided (804)747-9920 to see if we could get an explanation for why we have not received our dresses. Instead of having this specific manager (refused to give name) help us into the right direction on getting our dresses as soon as possible (mind you our wedding is in one week) she was extremely rude, brief in speech, abrupt in manner, and ill-mannered. She offered absolutely no explanation of why we did not get the service we paid for and showed no commitment to fixing our problem. The phone call ended in the manager hanging-up on my fiancé abruptly and when we called back the young lady who answered said "Oh, She isn't here anymore she went home for the day" when asked about the specific manager we had just gotten off the phone with. We followed up with the statement "then what was her name" and got the answer "Which one? We have tons of managers" PLEASE, do not waste your time with this terrible, terrible business!!!!!!!!!!!!!!!!!!! read more

I am a bridesmaid in one of my friends weddings, and she chose a dress from Davids Bridal. I set up an appointment to try on the dress she chose, one of their most popular dresses, and got there on time. My consultant asked what size pants I wear, I told her a 4 or a 6, and she took me back to the dressing rooms and gave me a size 4 and 6 dress to try on. I peeked out the door to see if she was around to help me zip the dress, and she was nowhere to be found. I waited a few minutes and tried to zip myself, but the dress was just too small. 20 minutes or so go by, and my consultant is STILL nowhere to be seen. I get back into my clothes and wait by the dressing rooms. Other customers are waiting as well, everyone is just sitting back there waiting for her to come back and help. After waiting for 15 more minutes, I decide that this is ridiculous and order the dress online in a bigger size- not knowing that apparently the corporate office/online has no relation to the physical stores. A few months later I can't fit into the dress I ordered online, so I take it back to the store. The manager on duty helped me out and ordered a new dress through the store, waived my rush fee, and I received he new dress a few days later. She tells me to call customer service and try to return the dress. I go to return the first dress through the customer service number, and they tell me they don't do returns and exchanges have to be done within 14 days. So I was forced to order a new dress, AND stuck with the one that doesn't fit. I wasted $170 on a dress I will never wear, and was not warned about it this ridiculous return policy. I personally will not shop at Davids Bridal ever again. read more

First off, even though it's a place to purchase gowns on a budget, there is no excuse for this place. We waited for 1 1/2 after our appointment to even be acknowledged by the consultant. While waiting we looked for dresses and had no idea how the place was organized and it seemed like everyone working there had no idea either, so it was pretty much finding a diamond in the rough. Myself, best friend and her 3 year old daughter should have been paid by this place because we were the only ones who worked. The consultant finally showed us to a dressing room area and left us and came back 10 minutes later. She asked me what size bra I was ( I am pregnant so I am trying to guesstimate my bra size 2 months after the dress hunt ) She brings the wrong size. TWICE. Leaves after every time she dropped a bra off and my best friend had to search for her. Our consultant complained to us about working there and about other consultants being lazy (WHAT!? apparently they are all lazy.) My best friend and her 3 year old helped me in and out of the dresses WE found. WE also found a headpiece. WE did everything. WE probably could have checked us out too. The consultant messed that up too. She had to ask another consultant to see where she messed up the transaction...because I guess the manager wasn't her favorite person (as she told us whilst complaining) ***side note*** she only wanted us to ring the bell ( I didn't know I was supposed to make a wish, she didn't tell me) because she didn't want her manager to get mad at her. Anyway, the manager eventually had to finish up the transaction because she messed it up that bad. I love boutique dress shops for a reason, unfortunately I'm having a last minute wedding because of the baby (ladies don't procrastinate on marriage because babies happen haha) If you have to go to david's bridal...avoid this one and take a road trip to hampton, va or norfolk, va. Seriously. read more

I had an incredibly bad experience here. I scheduled an appointment to look for bridesmaids dresses and arrived on time. I was greeted and told to look around the racks and that my consultant would be with my bridesmaid and I shortly. After 20 minutes of looking (and having had no one check on us), we had picked out 7 dresses we wanted to try. We then went back to the front desk to ask if we should just go to a fitting room or if a consultant would be helping us soon. Someone showed us to a room left us there. After trying 3 dresses by ourselves, a consultant came up and asked if we were planning on buying any dresses that day. We said we weren't sure and that it was our first time looking. After we went back to the room to try another dress on, the consultant was gone and no one helped us for the rest of the appointment. We walked out of the store disappointed and frustrated. I would give them less than a star if possible!! read more

Terrible customer service. Went here with a friend to try on bridesmaid dresses. We were told to go pick out some dresses that we liked and come tell them when we were ready to try them on, which we did. We were given ONE small fitting room for me, my friend, my daughter and about 15 dresses when there were at least 10 empty fitting rooms available. No one ever came over to check on us. When we had decided on a dress we took it up to the register where we waited for at least 15 minutes. There was a sales woman standing at the check in desk at the front that saw us standing at the register but never came over to help us or even ask us if we needed help she just pretended like we were not there. Another customer came in the store and she greeted and helped her with her needs but still pretended like we were not still standing at the register. Finally we just left the dresses on the counter and walked out. When getting into the car what I can assume was the manager came up to us and asked if we needed anything. Really?? You couldn't help us in the store the entire time we were there but now you want to? No thanks, we will take our $300 and find dresses elsewhere where consultants actually care about their customers. Would NOT recommend this place to anyone. Try Bridal Elegance. read more

Went to this location of David's Bridal on 2/25/17. It was like cattle herding. We had previously bought our daughter's wedding dress here in July and although the experience wasn't great then, we decided to give it another shot with bridesmaid dress shopping. Big Mistake! We had the same consultant as the wedding dress trip and she was awful then, and is still awful. They had one dressing room for 4 bridesmaids. I know this is not her fault but they should have done a better job at scheduling appointments and/or turning people away who were walk-ins. The consultant ask my daughter THREE times what her colors were, on the third time we were just flat out pissed. They do have a huge selection of dresses but it isn't worth the frustration. We left without purchasing anything. We decided to call a place in Fredericksburg, Formal Envy. They got us in that day and the experience was amazing. We were the only ones in there and the attention the consultant paid to the girls was amazing. We drove an hour and 20 minutes to David's Bridal when we should have went to Formal Envy from the beginning. It is only 30 minutes from us. Needless to say, I will NEVER shop at a David's Bridal again! read more

I went to David's Bridal as a first step in exploring what may be out there for a simple wedding dress in vintage style. There was really not much to try on in vintage inspired....but after a long wait for a consultant we explored a few styles. I must say she was really kind and helpful. I found a dress and placed an order understanding that it is nonrefundable, etc. When I got home I wanted to show my friend what the dress looked like so I pulled it up on the computer under David's Bridal website. The number on my receipt did not match the order number on line. I called to inquire. The wrong dress was ordered! The dress they ordered was one I didn't even try on! Now, I understand that mistakes can happen, but please! If I hadn't caught the mistake, I would have had a dress come in 2 weeks before my wedding that was the wrong dress!! When I called the manager she didn't even apologize for the MISTAKE! I demanded my refund and will never go there again. Later in the week I went to another local bridal shop where yes, the prices are a little higher, but the dresses are amazingly beautiful and exactly what I wanted and THE CUSTOMER SERVICE AT THIS OTHER SHOP WAS AMAZING! I give DB the score a 1 star because in the end it was a terrible experience. read more

We had the first appointment on a Saturday in November. The store was not vacuumed; there were hairballs all over the carpet. My consultant did not want to show me dresses in my price range. Almost all the dresses she pulled were 30-50% above my budget. The dressing room was very small. There were not enough seats for my bridal party (only 3 people) in the showing area, so one of my sisters had to stand the entire time I was trying on dresses. Then they gave my information out to multiple divisions of the company or something and all these businesses are calling me at my house, sending me mail, and sending me so many emails. I called today (3 times to get someone to pick up) to try to get my name off every list and the woman on the phone was very rude and talked to me like I was stupid. I mean, really? I'm so glad I found my dress elsewhere and never have to interact with this place again. That is, as long as she really took me off the mailing list... read more

I had no intentions of shopping here because I have heard nothing but horror stories. After shopping at every other bridal store and not finding the dress I wanted, I ended up here. I found the lace dress I wanted. In the process, the store was extremely crowded and no one working there had a clue what was going on. I had an appointment yet had to wait forever and had to share the consultant with other girls which was annoying. I never got any attention or the help I needed. Since the store was crowded, several dresses I wanted to try on were "missing". On another note, some of the girls trying on dresses brought about 10 people (including several children) so there was no room to even look at myself in the mirrors. There was no room to move or even see in the mirror with people standing everywhere. I did order my dress and left. NO one told me that I needed to get a bussell done. I had no clue they had to stitch in things at the bottom of my dress. I was furious when I found out the week of my wedding. No one at Davids Bridal bothered to tell me the important information I needed to know!!! I have been there several times since for things and every single time I had a girl who didn't know what she was doing. One girl didn't know how to ring things up in the computer and another was supposed to get my veil in the back and couldn't find it. Another girl had to help her. My mother in law tried to order her dress here. It came in with the zipper broke. Another headache we had to deal with. She finally went with another dress after 2 broken dresses!! I am a rather quiet person who never complains but this place really upset me. I would never ever recommend someone to go here. Its always chaotic and there are always issues!!! read more