Sadly, I had a small diamond that surrounds my solitaire fall out. Of course it fell out at our new…read morehome construction site. So, technically it will always be with me. I was so upset but the staff at Dems (and my insurance policy) made everything just right. I was able to get a quote to submit to my insurance agency quickly and arrangements to drop off my ring were smooth. There was a 10 day turnaround time, which to me seemed a little long for the work I needed done. But, this is my first experience with any type of high end repair work for a personal jewelry item. I received a text the day my ring was ready and was able to quickly and easily get my ring back.

Dropped in during their "going out of business" sale. One sales person was waiting on a customer,…read moreand the other was gabbing and gossiping with a friend. Walked around the counters, twice, looking up occasionally, hoping to politely get someone's attention, but after almost 20 minutes of perusing the cases, no one even greeted me, or asked if they could help. No cause to wonder why they are closing. (Prices were hardly "sale" prices)

I was pleased with courteous Silver Jewelry Repair,…read more An Antique 1920's watch repair, and Advice on a display stand.

This wonderful little family owned & operated jewelry store did a fantastic job repairing my…read morehusband's watch, which had been broken for years. The owners (a kind husband & wife duo) welcomed me as soon as I walked in, even though I was a bedraggled mess, having rushed over straight from the car wash in my least polished outfit to make it before they closed. Despite my appearance, they treated me like a VIP & were happy to help. One watch just needed a new battery, but the other required a delicate repair. The cost was far less than I expected & they had the work completed in half the time they expected, which was already reasonable. The store is small, but is clean, well stocked with a wide selection, especially for its size. If they don't have the item you're looking for, they are willing to order it as long as one of their vendors carry it, and the pricing is quite competitive as well.

They can repair just about anything! And always fast- and friendly service!read more

From the owner: We are committed to offering you the finest full line of finished jewelry, loose diamonds and…read morecolored gemstones, custom jewelry design, jewelry repairs and a variety of gemological services including appraisals and gem identifications. When making your jewelry & gemstone decisions, don't you want someone to advise you who is a Certified Gemologist and certified by the Diamond Council of America as a Diamontologist? Wouldn't you choose the absolute most knowledgeable counselor when choosing a gift that lasts forever?

My recent experience with Sylvan's Jewelers was exceptional from start to finish…read more My representatives, Reba and Daniel, were consistently accommodating, bringing expertise, clear communication, and a willingness to go above and beyond. On the day of my purchase, their gracious hospitality made me feel genuinely valued. The new location on Gervais Street is beautifully designed, with a spacious, well-curated showroom and an excellent selection of finely crafted pieces. The added space and more convenient parking are welcome improvements. What sets Sylvan's apart is the combination of a strong selection and highly personalized, knowledgeable service. Their professionalism, integrity, and follow-through have been outstanding throughout and after the purchase. A truly superb experience that I would not hesitate to repeat, and one I would confidently recommend to friends and family.

I love this place. The diamond event was so much fun. They offer jewelry repair and an incredible…read moreselection of stunning pieces. I love that they have unique one of a kind estate pieces as well as stunning designers like Mikimoto and Roberto Coin. Jj And Philip have always been great and so easy to work with. Everyone in here has been absolutely lovely and over the top helpful everytime I've gone in. They are open during soda city so it's a great change to drop items off to them while the streets are busy. My Partner is a big fan of their Rolex demo collection. You still have to order from Rolex but it's a great way to be able to see how the pieces fit and move in real life. Definitely a strong recommend for this location, staff and the jewelry selection.

Great customer service. Fixed my watch fast and at a reasonable price. I will be taking another…read morewatch that I need work done on soon.

The people that work here really helped me out when I had an issue with my watch. they got it fixed…read moreand even taught me a couple things that I didn't know.

Every time I have ever walked in here, I received amazing service…read more The owners are super cool and I wish I had more money to spend here. So go on over to Boozer shopping center and take a look at all the great buys and wonderful gifts they sell.

Great experience- Craig went above and beyond to repair a nearly ruined watch for me- huge…read moresentimental value!! I'll be back with all of my jewelry !!

Went in to get my ring sized with my bf. Was clean and aesthetic inside. Do feel like there was a…read morenotable wait to get help.

HORRIBLE!!!! If I could give a negative star review, I would. Worst experience ever. The staff is…read morecompletely incompetent. They have sized my rings wrong 5 times. Still waiting to get it back from the 6th resizing after a month.

I have been in the store on at least 3-4 different days. Ok, it sometimes takes a little while to…read moreget someone's attention, true, but over all it is pretty good service, at least for me it was. I had to wait a little while and try to get someone's attention this past holiday season - but they were literally packed, and it was on the days you could use your jewelry warehouse cash (had some from another purchase earlier in the month) so I expected to have to wait - and it didn't take long, I found what I came in for, I left happy, my daughter loved her opal ring. A couple weeks prior my husband and I were here, and we were in the market for a solitaire. I had one, it was a little small and it was my grandmothers, I have worn it for years and years, it's even chipped a little. So for early Xmas we came here :) I originally wanted a square princess cut diamond, but after trying a couple on I just wasn't feeling it. I spotted a pear. Something I did not think I would like, I tried it on - I still have it on! Honestly without looking at the sales papers I cannot remember the mans name who sold it to us BUT he was great really! He was very smart, he was helpful, he was nice, I have zero complaints. He tried really hard to find me what I wanted and there it was :). The diamond is gorgeous! And all the papers came just like he said they would right on time! Everything was perfect! I love the ring - absolutely love it! The only thing with jewelry warehouse that would make them king of jewelry in this area is on site sizing, on site resetting, etc. I just hate to send out jewelry especially something of this $$$. Please consider getting someone in house! I still want my ring reset and resized but hate to send it off and part with it even for a couple weeks lol! And by the way - after we left I did go to Jared's, with my new ring, just to see what they had that was in the same range and ya know what? It was all about $500 more (for slightly smaller diamond) that did not even look as beautiful. Either the inclusions were huge eye sore or the color was not as good. We compared for a good 15 minutes and took a look with the jewelry magnifier and really there was no comparison. I said Thanks anyway and left. Glad I went with this diamond, thanks jewelry warehouse!

I was in the Sunset Blvd location on 12-31-18. I previously had purchased two silver necklaces. I…read morewas being waited on by a very nice associate when Teresa, the Mgr-Asst. Mgr. rudely interrupted our conversation with the most unprofessional attitude I have ever experienced. The clasp was broken on one of the necklaces and Teresa was demanding that I did not buy the necklace there. It was a $20.99 necklace, not a $2000.99 necklace. She upset me so bad with her rudeness, I left the store crying. I hope Teresa never has the opportunity to be so rude and unprofessional to another customer. My experience with Teresa's unprofessional work ethics has nothing to do with the rating of this store. Not all people are made to work with the public.

They offered $1 per gram of silver. That is less than 50% melt value for silver. Scrap yards pay…read moremore.

Great shop. Payed top dollar for my gold and silver and has a great selection of stuff. Just had to…read moreask and he brought out so much stuff it was unbelievable . Amazing shop