In my 40 years of wearing corrective lenses and visiting dozens of optometrists across the country,…read moreI have never encountered an experience as surreal, unprofessional, and frankly dangerous as the one I had with Dr. Butler and her staff. What should have been a routine update to my prescription turned into a three-week ordeal of medical gaslighting, clinical errors, and total administrative failure. The most frustrating aspect of this experience was the sheer persistence of the error. Over the course of three weeks, I was provided with three different sets of trial contact lenses. Each time, I reported that I could not see--not just that it was "blurry," but that I literally could not see ten feet in front of my face. I was met with complete dismissal. Amy, the optometrist assistant/technician, repeatedly told me I just "needed to get used to it" and that my vision would improve. I was incredibly patient, trusting their professional "expertise" over my own eyes, but the improvement never came. I was essentially being told to ignore the fact that I was functionally blind. During the entire three-week trial period, I did not see or speak to Dr. Butler once. In any reputable practice, if a patient fails three consecutive lens trials and reports zero improvement, the lead doctor should step in to re-evaluate the measurements or perform a new refraction. Instead, there were no adjustments, no new measurements, and zero intervention. I was left in a "trial loop" with staff who clearly did not have the authority or the knowledge to correct the underlying issue. When I finally returned for my last appointment--hoping for a resolution--I was forced to wait an hour and a half before Dr. Butler saw me. This was the first time I had seen her since the initial exam. Even then, there was no sense of urgency. They didn't even perform a basic visual acuity test to see how poorly I was performing in the lenses they had prescribed. To make a patient wait 90 minutes after three weeks of failure is the height of professional arrogance. Communication was nonexistent. I left multiple messages for Amy, seeking help or clarification on why I still couldn't see, and she rarely bothered to return my calls. It reached a point of absurdity where I actually had to involve my insurance company just to get a return phone call. Having to use an insurance advocate to force a medical professional to speak to their patient is a painstaking and unnecessary stress that no one should have to endure. The reason I couldn't see 10 feet away finally came to light: the prescription was fundamentally wrong. After seeking second and third opinions from two other independent optometrists, they both confirmed the same shocking error. My axis was supposed to be "180" (or near 110 depending on the eye), but Dr. Butler had written down "18." This isn't a minor clerical error; it is a massive 160-degree deviation. Furthermore, despite having a documented astigmatism, I was repeatedly given lenses that were not for astigmatism. Even the final lenses they ordered were incorrect for my condition. How can a professional office be that far off? The most harrowing part of this is the safety risk. Because I trusted their professional advice that I "would get used to it," I attempted to go about my life. I was forced to drive extremely slowly and with intense caution, terrified that I might make a mistake or not see a pedestrian in the dark. It is only by sheer luck that I didn't have an accident. I suffered significant stress and anxiety trying to "wait out" a prescription that was physically impossible to see through. When the errors were laid bare, I asked--very nicely--for a refund. I had wasted weeks of my time, exhausted my energy, and received a product that was useless. They flatly refused. There was no apology for the 90-minute wait, no apology for the dangerous prescription error, and no attempt to make it right. That refusal was the final straw. The level of negligence here is staggering. It feels as though the office is operating without any focus, diligence, or sense of urgency. They are unthorough and seemingly uncaring about patient outcomes. If they can make a mistake as critical as an 18 vs. 180 axis shift and then ignore the patient's complaints for three weeks, they should not be in practice. Save your time, your money, and your safety--go elsewhere. The last photo on the right is Dr. Butler's prescription.

I needed a new eye doctor, and a friend recommended Dr. Ashley Butler at Pendleton Eye Center…read moreOptometry. I couldn't be more grateful. Everyone I interacted with was incredibly professional and genuinely attentive. Dr. Butler never felt rushed and took the time to understand not only my optometry needs, but also overall health factors that could impact my care. I also had a small issue removed from my eyelid, and Dr. Nicole Topilow was amazing. Lastly, Amy, the optician, helped me with my glasses, and the fit is better than ever. If you're looking for exceptional eye care, I couldn't recommend Pendleton Eye Center Optometry more highly.

I'd like to give a big shoutout to Dr. Krall and his staff. He did cataract surgery on both my eyes…read morerecently. The process was easy. My sight has improved significantly. Colors are brighter and I don't need to wear glasses for distance any longer. I'd highly recommend him to my family and all my friends.

Best doctor ever! I just hesitate to write a review, because he's already so booked up. But with…read morethat said, I have to say he put me totally at ease and solved my problem. So grateful for him.!

This office way overcharges for contact lenses, please be aware to price check with other offices…read moreif you are looking to buy lenses. I paid almost twice as much than another office!! The doctors were fine and no concerns with the actual staff but I was very disappointed in the amount I spent that I switched practices.

Tayani Institute had met my Expectations !!! very accommodating and Naz Dabouqi is always very…read morePleasant to talk as well as Dr.Tayani

Truly a caring doctor!!! Highly recommend, his front desk girl, Natalie , is extremely…read moreknowledgeable. Thank you Dr. Tracy

I am a former patient of Dr. Tracy. I having been seeing him for around 7 years for dry eye. I once…read morethought he was excellent, but I was recently diagnosed with severe glaucoma and damage to both my optic nerves. The las time I saw Dr. Tracy he told me my eye pressure was normal and I did not have glaucoma. I cannpt believe how he misdiagnosed me. I would warn you not to trust your precious eyes to him. I have been to UC Eye Institute in Irvine and UCSD in La Jolla many times since the very last time I saw Dr. Tracy. Please do not trust him with your vision. He ruined my life!!!! He gave me predisone drops like candy which I now know causes severe glaucoma.

I have had great experiences speaking with Michelle, Dez, and Ivonne . The staff who handle calls…read morewhen it comes to scheduling and Billing have done a phenomenal job taking care of my mom! Thank you .

My experience with the doctors was definitely a 10/10 super sweet & take time to explain everything…read moreto you. Coming to the receptionist part horrible even to call to make an appointment worst receptionist I've ever encounter with. I called to make an appointment a few weeks ago & Receptionist "Marissa" took the call & was super rude not professional at all. I asked to see if there was another day then the day she offered & got really offended like not wanting to look for the appointment. I asked to speak to someone else but didn't want to transfer me to anyone else . never again going to this place.

they sent me a bill and won't explain why I owe this bill I…read morehave sent emails half a dozen times with no reply I will not go there again

I called the number several times and I was connected to a survey center. I checked the phone…read morenumber in multiple places and it was the same. They should fix that!