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    San Diego Eye Care Center

    2.5 (6 reviews)
    Closed 8:00 am - 5:00 pm

    Services - San Diego Eye Care Center

    Eye exams

    Eye surgery

    Retinal imaging

    San Diego Eye Care Center Photos

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    Pendleton Eye Center

    Pendleton Eye Center

    3.8
    (65 reviews)
    0.1 mi
    $$

    In my 40 years of wearing corrective lenses and visiting dozens of optometrists across the country,…read moreI have never encountered an experience as surreal, unprofessional, and frankly dangerous as the one I had with Dr. Butler and her staff. What should have been a routine update to my prescription turned into a three-week ordeal of medical gaslighting, clinical errors, and total administrative failure. The most frustrating aspect of this experience was the sheer persistence of the error. Over the course of three weeks, I was provided with three different sets of trial contact lenses. Each time, I reported that I could not see--not just that it was "blurry," but that I literally could not see ten feet in front of my face. I was met with complete dismissal. Amy, the optometrist assistant/technician, repeatedly told me I just "needed to get used to it" and that my vision would improve. I was incredibly patient, trusting their professional "expertise" over my own eyes, but the improvement never came. I was essentially being told to ignore the fact that I was functionally blind. During the entire three-week trial period, I did not see or speak to Dr. Butler once. In any reputable practice, if a patient fails three consecutive lens trials and reports zero improvement, the lead doctor should step in to re-evaluate the measurements or perform a new refraction. Instead, there were no adjustments, no new measurements, and zero intervention. I was left in a "trial loop" with staff who clearly did not have the authority or the knowledge to correct the underlying issue. When I finally returned for my last appointment--hoping for a resolution--I was forced to wait an hour and a half before Dr. Butler saw me. This was the first time I had seen her since the initial exam. Even then, there was no sense of urgency. They didn't even perform a basic visual acuity test to see how poorly I was performing in the lenses they had prescribed. To make a patient wait 90 minutes after three weeks of failure is the height of professional arrogance. Communication was nonexistent. I left multiple messages for Amy, seeking help or clarification on why I still couldn't see, and she rarely bothered to return my calls. It reached a point of absurdity where I actually had to involve my insurance company just to get a return phone call. Having to use an insurance advocate to force a medical professional to speak to their patient is a painstaking and unnecessary stress that no one should have to endure. The reason I couldn't see 10 feet away finally came to light: the prescription was fundamentally wrong. After seeking second and third opinions from two other independent optometrists, they both confirmed the same shocking error. My axis was supposed to be "180" (or near 110 depending on the eye), but Dr. Butler had written down "18." This isn't a minor clerical error; it is a massive 160-degree deviation. Furthermore, despite having a documented astigmatism, I was repeatedly given lenses that were not for astigmatism. Even the final lenses they ordered were incorrect for my condition. How can a professional office be that far off? The most harrowing part of this is the safety risk. Because I trusted their professional advice that I "would get used to it," I attempted to go about my life. I was forced to drive extremely slowly and with intense caution, terrified that I might make a mistake or not see a pedestrian in the dark. It is only by sheer luck that I didn't have an accident. I suffered significant stress and anxiety trying to "wait out" a prescription that was physically impossible to see through. When the errors were laid bare, I asked--very nicely--for a refund. I had wasted weeks of my time, exhausted my energy, and received a product that was useless. They flatly refused. There was no apology for the 90-minute wait, no apology for the dangerous prescription error, and no attempt to make it right. That refusal was the final straw. The level of negligence here is staggering. It feels as though the office is operating without any focus, diligence, or sense of urgency. They are unthorough and seemingly uncaring about patient outcomes. If they can make a mistake as critical as an 18 vs. 180 axis shift and then ignore the patient's complaints for three weeks, they should not be in practice. Save your time, your money, and your safety--go elsewhere. The last photo on the right is Dr. Butler's prescription.

    I needed a new eye doctor, and a friend recommended Dr. Ashley Butler at Pendleton Eye Center…read moreOptometry. I couldn't be more grateful. Everyone I interacted with was incredibly professional and genuinely attentive. Dr. Butler never felt rushed and took the time to understand not only my optometry needs, but also overall health factors that could impact my care. I also had a small issue removed from my eyelid, and Dr. Nicole Topilow was amazing. Lastly, Amy, the optician, helped me with my glasses, and the fit is better than ever. If you're looking for exceptional eye care, I couldn't recommend Pendleton Eye Center Optometry more highly.

    Photos
    Ashley Butler, OD
    Ashley Butler, OD
    Carla Berkowitz, M.D.
    Carla Berkowitz, M.D.
    Richmond Roeske, M.D.

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    Richmond Roeske, M.D.
    Tayani Institute

    Tayani Institute

    3.5
    (50 reviews)
    0.0 mi
    Certified professionals
    23 years in business

    Very pleased with the care of Dr. Peter Joson who is treating me for cataract in my left eye. He…read moreis patient and efficient as well as very personable.

    My experience with the Tayani Institute in Oceanside was very disappointing…read more In total, I had to make four separate trips just to try to get my progressive glasses right. The first time, the employee helping me order my glasses gave me incorrect information, which delayed the process and required me to come back. The second time, during an appointment, the technician performing my exam didn't appear to know how to operate the equipment, which was concerning and made the visit take much longer than it should have. When I finally picked up my glasses, one lens was noticeably blurrier than the other, so they had to be sent back again for correction. Even after all of that, my progressive lenses still weren't right for what I needed. The repeated trips, long wait times, and inconsistent information caused a great deal of frustration and wasted a lot of my time. Toward the end, one of the managers stepped in and provided more accurate information. Unfortunately, by then the experience had already been very disappointing. Based on my experience, it seems the staff could benefit from additional training to ensure patients receive accurate information and properly fitted glasses the first time. I won't be returning. Looking back, I wish I had gone to Costco instead.

    Photos
    Patient exam room
    Patient exam room
    Optical Boutique
    Optical Boutique
    Asha Nuthi, DO. ophthalmologist

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    Asha Nuthi, DO. ophthalmologist

    San Diego Eye Care Center - optometrists - Updated August 2026

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