It is with the highest regard and respect that I write this review for Dr. Chen and his team. I have complex eye issues that need expert & experienced care. I feel fortunate that Dr. Chen has a practice in Carlsbad ! There is no more important health issue to me than the care of my eyes.... Dr. Chen has an honest and forthright approach to this specialty. Michael who is the executive assistant helped to explain the important details of my unique eye problems. It is not easy to learn about "aging' eyes ! Michael was patient and compassionate .... After the full exam with Dr. Chen ,I left with a plan to follow up with another colleague of theirs. This is how professional care should be managed ! 5 stars and beyond read more

I received LASIK here a couple of weeks ago and it has been an amazing experience! Dr. Chen and his staff are extremely professional and have made the process stress free. I can't thank them enough for everything and I highly recommend North County Laser Eye Associate! read more

I had Cataract surgery with Dr Chen and his team. I am very pleased with entire process. The staff is very efficient and professional and Dr Chen is an excellent surgeon. read more

I have been in corrective lenses since the 4th grade and have been using readers for the past two years. I'm done with all of that after my LASIK and PrK surgery, I am free. My vision is incredible and I'm still healing and improving. The care, service, and information I received has been outstanding and I would recommend Dr. Chen and his team to anyone! I have already shared my experiences with friends and family. If you're on the fence get it done but get it done with Dr. Chen at North County Laser Eye Associates. read more

Rock stars! Amazing! Fantastic! I think I could go on and on... They go completely over and above! Thank you, Dr. Chen and Team!!!

I had cataract surgery a couple of years ago and have been very happy with the results. The staff is friendly and very helpful. I recently had a sudden change in vision in one eye. I texted the office and they got me in that morning with Dr. Chen. All went well. Have experienced excellent treatment from everyone in the office. Thank you! read more

From financing to surgery to post op appointments the entire team did an excellent job. I was especially impressed by how well they did during the lasik surgery to prepare me and help me through the process. From -4 to 20/20 vision, I couldn't be happier with the results. read more

I have been a patient for years and have enjoyed my experience. Unfortunately, they will not call me back to schedule my eye exam. I have called and left several messages. I have sent text messages and even gone through their website to try to get in touch with them. My last message said, "this is my last attempt to reach you and unfortunately I will have to find another provider." Nothing! They don't care to call me back. If you have any kind of urgent need or want to schedule an appointment this is not the place to go! They don't care about their patients and their needs. I will no longer be going to see Dr. Chen. read more

I had an exceptional experience. The clinic team immediately took me in to be seen when I thought I was having an eye emergency. They were caring, efficient, helpful and attentive. Dr. Chen promptly gave me a thorough, excellent examination. It was one of the best clinic experiences I have ever had. This is a phenomenal team. I highly recommend North County Laser Eye Associates! read more

I had PRK laser eye surgery and I am very pleased with the results. The process is very thorough and I felt comfortable with all the info provided. Not having to deal with contact lenses after 25yrs is wonderful. Very reasonably priced and I will be referring my wife for a similar procedure. read more

I have done two LASIK surgeries for both eyes with Dr. Paul Chen over the last two to three years and I have also followed up with the surgery, it has been very good. The front office staff are very pleasant, and the office is very clean. My wife also did the same surgery and she has been very happy with the surgery. read more

I had an incredible PRK experience with Dr Chen and team! Dr Chen and his team made sure all my questions were answered and clearly explained how the procedure would work & what to expect. Their level of care from start to finish is so appreciated -- highly recommend this group if you're looking to get lasik/PRK done! read more

So happy with the results of my lasik eye surgery here with Dr Chen! I'm a heart doctor so I was very selective with where I wanted this done, and I'm so glad I went with Dr Chen. My vision improved to 20/20 in a few days with minimal to no discomfort. Was back to work the next day. Everything was explained well and Dr Chen did an amazing job!! His staff is just as good! If you're thinking about laser eye surgery this is the place to go. read more

I would recommend this place if you're looking for a place to have LASIK performed. Dr Paul Chen performed my LASIK surgery. I scheduled an intake appointment and was scheduled for the surgery within two days. They were quick and prompt about everything. My follow ups were smooth. The only problem I had was getting a hold of the office to get my 6 month- follow up appointment rescheduled. I had difficulty getting a hold of someone over the phone. No one seems to answer the phones so you have to leave a voicemail and wait for them to contact you. read more

This place is worth every penny. They helped me and guided me every step of the way. They were very friendly and patient. I got one last appointment. Iam extremely happy that my vision time has extended. No more struggling with glasses. Now I can go on about my day and go to the gym , run errands and much more without my glasses bothering me and falling all the time. My vision is what I have always wanted. They are skilled and prepared professionals . Thank you Dr. Chen and his team from the person that made the appointment to the one that helped the Dr Make my life easier. read more

Great experience. Did PRK half year ago and just did a follow up. Love that doctor did procedure on one eye , wait a month for healing before other eyes correction. Im risk averse and like that. They have laser on site and not going to another surgical center. Im very picky and had a great experience here. Wish I did this year ago. read more

The Doctors are good, but customer service and responsiveness has been really bad here lately. not sure what happened, in the past this was a strong point of the office. read more

Robert Ritchie in the eyeglass department loves his job. Every time I have been in his department he has helped me select glasses that suit me perfectly and I have observed him assisting others with great care as well. I have total confidence in Dr Chen and appreciate his patience in explaining the results of vision tests performed. Each staff member I have worked with has been kind and professional. I highly recommend North County Laser Eye Associates. read more

I've been coming here forever for general eye care and contact lenses. This year, I decided it was time to take the LASIK plunge! I couldn't have felt better about Dr. Chen. He is extremely qualified and experienced. He also was very sweet and patient about my nerves before and during surgery. His assistants are the best! Asking around, it seems like they have all had LASIK themselves, and they were so reassuring and warm. I felt like I was (and am!) in great hands. AND I CAN SEE! It's crazy to be able to see without glasses and contacts after three decades of managing legal blindness! It's a whole new world. read more

Very pleased with the process for Lasik eye surgery! I was very nervous since it's my eyes, but they were great about preparing me and explaining the process in detail. The surgery was easy and painless with Dr. Chen talking you through the process and making me very comfortable. The follow up process is very detailed and they are available for any questions. I couldn't have asked for a better experience! read more

wonderful, personable, and attentive team! I had a great lasik experience I recommend this to everyone.

Dr. Chen and his staff were so awesome. I needed a touch up- I was having a hard time seeing at night while driving and during the day in the distance. I had PRK one both eyes in my 20s and now I'm in my 40s. I was interested in being able to retain my reading vision even though my distance vision was starting to go. Dr Chen gave me the option of just correcting one eye which would in turn give me mono vision so that I could have both my distance and close up vision. I'm so glad that he gave me options because now I can see clearly again without any glasses or contacts. Their office is very professional and efficient. On a quiet day you can catch their staff singing along to the music. The team has a great vibe and I highly recommend Dr Chen! read more

Best decision I ever made was getting LASIK with Dr. Chen! It's indescribable to be able to see again omg! Surgery was super quick and easy and Dr Chen has been amazing with consistent follow ups every few weeks to make sure my eyes are healing perfectly. I highly recommend coming here if you're considering LASIK. Thank you Dr! read more

Exceptional care! I recently had LASIK at North County Laser Eye, and the experience was great. Everyone there was so nice and thoughtful. They patiently answered all my questions and were incredibly thorough throughout the process. Highly recommend! read more

I had Dr Chen perform my LASIK surgery in 10/2021. My experience was great! From the initial consultation all the way through follow ups; Dr Chen made me feel comfortable and gave me all the information to make the best decisions. My results are great and I enjoy the ability to live glasses and contact free. I would definitely recommend Dr Chen if you're thinking about LASIK. read more

I had an AMAZING experience with this whole team! I had my lasik procedure done with Dr. Chen and not only was he professional, informative and patient in answering all of my questions but was also so calming and thorough throughout the whole procedure. His team and support staff we equally as helpful and quick to answer any questions/assist with anything I needed. My eyes have healed quickly and my vision is incredible! Thank you! read more

Highly recommend Dr. Chen and team for LASIK! I was very anxious to get this surgery done but should not have been! They answered all of my questions and were very patient even when I asked things multiple times to feel sure. I had both eyes done and the pre op and post op care have been amazing. The surgery itself is so fast and painless! I think I was in the procedure room less than 15 minutes total, went straight to sleep after and woke up with excellent vision. Now I feel confident and safe while driving (especially at night which was a big issue before). read more

Robert and Danni at the optical dept. were amazing!!! Their expertise really showed with their help and guidance for frame shape and color. They made my eye glass purchasing experience so easy and stress free. Dr. Chen's eye exam was the most thorough exam I have ever had. He went above and beyond diagnostically and his explanation of my results was clearly explained. I highly recommend this office! read more

Do NOT buy your glasses here! I have over the past few years and I just replaced my lenses as the photogray wasn't working properly and over $500 later I got the new lenses that still aren't working great. Their customer service is for crap. I bought another pair from Warby Parker for less than the lenses and in less than 10 minutes. Within a few days I had my new glasses from Warby. Such a rip off. I do like my ophthalmologist but am now looking for a new Dr. entirely as this experience was the final straw for me. read more

Dr Chan exposed. He diagnosed my wife with cataracts. He upsold everything including the moon. Rushed us to schedule surgery. Got a 2nd opinion from scripps doctor. No cataracts! suggested mild prescription glasses. The used car lot rush sell sell made us get 2nd opinion. If he almost entrapped us how many others were talked into unnecessary procedures.....hmmmmm read more

Terrible communication with the person who scheduled my appointment. I very clearly told them I wanted to get an exam for a prescription for my glasses. When I got there I was given a complete exam and told I had to come back for the prescription. The bill came and I see I owed $171 for what should have been a $10 copay based on my vison coverage. When I contacted my insurance I see it was submitted as a medical exam NOT eye exam. In a follow up conversation I was told that the person who booked my appointment noted I said I had a growth on my eye and referenced a term for this that I provided so that is why they booked he exam. This is totally untrue as I do NOT have a growth on my eye and have never heard or used the medical term they mentioned. The first man who I saw at my appointment that started the exam kept telling me he can't help me because he works with lasik patients, not people wanting eye glass prescription, so why was he examining me? He really rushed through the process, like he was late for happy hour or something (my appointment was at 5 pm). Although Dr Chen who then examined me seems very competent I am not ever going to go back to them. I get the sense that they try to upsell you for things you don't need, i.e. the medical exam I was given. Also, the woman (Bebe?} who discussed the situation with me on the phone after I got the bill was rude, spoke to me like I was a child. Clearly I was very upset about having to pay for a service that was completely unecessary. She never apologized or tried to make ammends in any way. STAY CLEAR OF THIS PROVIDER. read more

I have been going here for my routine eye appointments and recently had lasik done at North County Laser Eye Associates. They are absolute professionals and are extremely thorough, they will answer any question you have and provide great advice. The staff is super friendly and attentive, can't say enough good things about North County Laser Eye Associates. read more

Highly recommend this office not just for the doctors and their thorough eye exams, but also for vision change diagnostics, and for eye glasses too. They have a great selection of frames! Couldn't be more pleased with the staff from the front desk to the optical department! read more

I had PRK laser surgery done as recommended by Dr Chen. My astigmatism was significant 4+. The recovery and expectations/ risks were all clearly communicated up front. My recovery went as described and my surgery was quite successful. This is an efficient Dr. who is direct, professional, and highly efficient. This is a well oiled operation. There is one doc. No salesmen trying to convince you to do more than is necessary. I trust the opinion of Dr Chen and would recommend him highly. His office staff are friendly and worked with my schedule to ensure all my follow up visits were easily accommodated. The pricing is very fair and within the community standard if not a bit lower. There are financing options if you so desire. read more

I had Lasik eye surgery with Dr. Chen and I wish I had done it sooner! Dr. Chen and his team are amazing. They were very thorough with their tests to determine my prescription prior to the procedure and took their time to answer the numerous questions I had. Patient care is a top priority as I was booked for several follow up appointments after the procedure to check that my eyes were healing properly. I would highly recommend Dr. Chen's office if you are considering Lasik. I am very happy with the results. read more

I went in for a routine eye check yesterday and got seen by O.D. Oliver Chen. I chose to come to this office because I saw that they took my United Healthcare Insurance. I loved the service they provided! Location: It's in the shopping center with Anthropology, Urban Outfitters, right above Bed Bath and Beyond. The office seems to have up-to-date eyeglass wear! I feel like sometimes when you go to an older office, their selection is outdated. The assistant that assisted me before the doctor saw me was very nice and helpful! I got fitted for contacts and she showed me how to take care of them. I definitely found my new eye doctor! read more

Love the staff here. When you call to make an appointment, you can usually be seen that week. They're so friendly & the doctors are really thorough and explain everything that you need to know and more. My entire family comes here for their eye exams. Good place to go if you're looking for a good eye doctor. :) read more

My first pair of glasses was in the 1st grade (I'm now 35). I've been in contacts since the 3rd grade (that was in 1992). LASIK felt unattainable for so long until I ran out of lens and finally scheduled a consultation! Dr. Chen and his staff were friendly, highly knowledgeable, patient with all of my questions, and flexible when it came to my scheduling. Dr. Michael, an associate, walked me through a 'dress rehearsal' of the procedure a few days before and this helped calm any anxieties I was having leading up to 'the big day.' The procedure was quick and completely painless and although I felt like Alex in 'A Clockwork Orange' for a total of 80 secs (40 sec per eye) it was a piece of cake. The office is tidy and sterile and professional; there's even a small viewing gallery for family members brave enough to watch; my husband loved this. Dr. Chen has been diligent with follow-ups to make sure everything 'looks good' and I've really appreciated this type of care; as a patient this makes me feel valued and that my procedure was more than procedural. Wonderful women working with this office too! Helpful, friendly, and equally diligent. If you're considering LASIK, DO IT HERE!!! read more

It took many years to finally gather the courage to go through a vision correction surgery. Although my need to wear glasses was increasing rapidly, the fear of going through a procedure and making my vision worse kept me away from the doctor's office. After doing extensive research online and receiving a referral from a friend, I decided to make an appointment with Doctor Chen. His credentials are impressive and his office has been in the same location for many years, which adds to his credibility. His is staff is friendly, professional and supportive. In the 1st appointment he recommended that I do a PRK, was honest and clear about the procedure and the expected results. He encouraged me to try contact lenses first, but I could just not get used to the process and the additional work. It took me another year to finally schedule the surgery for the 1st eye. The procedure was quick, simple and painless. I had a blurred vision and light sensitivity for about 6 weeks, but could still work. It's been about two months after he operated the 2nd eye and I am very happy with the results! I no longer need glasses for distance and can read regular print sizes without glasses (and a bit of effort). I still do need reading glasses for longer reads and smaller prints, but the freedom I gained from having to wear glasses all the time is really wonderful and well worth the financial and emotional investment. I am very thankful to Dr. Chen and his staff for the life changing services they provide! read more

Awful! Side note*** I was never called when my glasses were ready even though they had it "notated". Either that or someone didn't leave a message. Dropped one star. read more