Professional and Friendly Staff. Very thorough and helpful. We have been coming here for 3 years…read more We have always received great service. We have never had a problem with getting a copy of our full prescriptions. We usually order glasses here, as the cost is partially covered by our insurance. We can use the prescription(s) (for reading glasses or sunglasses) elsewhere as well.

I've been coming here for over five years --the knowledgable staff and doctor are top-notch…read more Stephanie is AMAZING, she's the GOAT when it comes to helping choose glasses that complement your face and style.

She removed a cyst near my right eye. No problems! Very professional and knowledgeable.read more

All I can say is AMAZING!!! I went to ER night before and the doctor stabbed a needle in my eye and…read morebasically just made it worse on top of waiting 5 hours. Reason for visit is cause I had a metal shard get in my eye cause I was doing some custom work to car, I was having issues with seeing, came to Dr. Carol Johnston office and spent not even 1min with her working on me and then she said done, I was like what you mean your done!! she removed the shard, rust, and gave anti drops and made me feel comfortable the whole time which by the way I was freaking out cause the ER put a needle in my eye so had a bad taste for it, which she didn't by the way, she has skills. Barely felt anything at all. I would absolutely refer and return back if needed. Thanks again.

The doctors are wonderful. I can't say the same for the people who work up front and the billing…read moredepartment.

I have been going to Family Eye Care (Doctors Co nekin and…read moreButler) for several years. Dr. Butler is very nice and thorough. However, some of the members of their office staff are incompetent and rude. The latest incident was a complete mishap with advice that I was given as to how to order my contact lenses utilizing my insurance. Today, the office manager told me, "I'm so sorry you were told that." I was 'told that' by a member of YOUR staff. Way to not take responsibility for the complete misinformation YOUR staff gave me. I have filed a formal grievance with my insurance. This is a constant issue with Family Eye Care - some members of their office staff are rude and incompetent and they refuse to take responsibility for that. To keep and maintain loyal clients, you'd think a medical office would take responsibility for what a patient was told.

After visiting two other eye doctors in Jacksonville, I took my daughter to Dr. Conekin's office…read more Stephanie at the front desk was extremely helpful. Dr. Conekin was very kind and professional. He explained things in a way that was easy to understand and helped us determine a plan to keep our daughter's eyes healthy. He was patient with my daughter who was fidgety and talkative. There's a small area to purchase glasses. I did browse through the selection. I saw frames from $138-$500. They have interesting technology that let's them (and you) see the inside of your eye.

I have been a patient of Dr. Conekin for over a decade now and so have my kids. I am so lucky to…read morehave found a very professional and polite doctor. He takes the time to explain everything to his patient's. The staff has also been very friendly and helpful. Dr. Butler is also a great doctor. I am very satisfied with the care I have received. G.Wiggins

Horrible experience! 1.) Poor management. 2.) Staff did not fit our glasses properly. 3.) Staff…read moremade racist comments and offensive remarks toward our family when they did not think we could hear them. The most hurtful part is that the racist comments were directed at our children who are bi-racial. It is nearly impossible to make contact with the district manager. There is no corporate office so everything has to be done through the offending provider. Office staff manager lied repeatedly about the visit we had with them but fortunately, we recorded her lying, speaking over us while we tried to explain the situation, and we have the letter from the insurance company that contains her totally different statement than what she said on the phone. This woman and company are fraudulent. We are not dropping this and will pursue recourse via a lawyer in hopes that other families do not have to deal with that kind of treatment. DO NOT TAKE YOUR LOVED ONES TO THE EYECARECENTER!

I had my first eye appointment here, just a checkup and picked out some glasses that were covered…read moreunder my insurance. All of the staff were very friendly and welcoming. At the end of my appointment after picking out my glasses I was told by the front desk lady that my insurance did not in fact cover my eye exam or glasses. I had no idea my insurance had changed, if I did I would not have made an appointment. They told me to call the number on the back on my insurance card so I did. It was a struggle considering my eyes were still dilated and I couldn't read my insurance card, I would've asked one of the nice ladies at the desk to help me but I was too embarrassed. After calling my insurance to find out I no longer had any coverage, I went up to the front desk to tell them I will have to sort out my insurance and come back at a later date to pay my bill. Eventually I get new insurance and go back to the eye dr. Apparently getting insurance after your unpaid visit will still not cover that visit, not the drs fault I know that but I am still getting more frustrated. I leave and come back a few days later with my boyfriend who paid my bill for me. I was very excited to finally get my glasses. We pay and I ask for my glasses and the front desk lady says there are no glasses ordered for me because of my unpaid bill. Understandable but also I have been in this eye doctor twice now trying to pay my bill for my glasses, all I want are the glasses I picked out. My bill was 120 without the glasses. I was very nice but I'm very upset. I know all of this frustration and confusion could have been avoided if the original front desk lady checked my insurance before sending back for a full eye exam and picking out glasses. Simple easy mistake but it did leave me upset enough to feel the need to write a review

My appointment went well. I got a prescription. A follow up appointment. The technician answered…read morequestions. It was all good.

Waits are long and Dr Treece treats patients poorly. Attitude is all about herding them in and $$read more

Professional staff and attractive offices. A matter-of-fact and straightforward doctor whom I…read moreappreciated. All the modern equipment and testing tools. Even with my insurance, my glasses were over $1000, and I brought in my old frames to use. I will continue to use the eye doctor, but I'll have to think twice about getting glasses at this price. I didn't even go for the top brands. One other concern, usually when I am going through the battery of tests at other optometrists I've used in the past, they wipe down all the equipment before and after you use it. They did not do this, and I didn't think much of it other than noticing it. However, later that night, I came down with pink eye. I had not been around anyone else before or after, and I can only guess I got it from the testing equipment or while trying on the frames in the lobby, but I can't be sure. I had stye medicine at home, so I was able to take care of it myself without going to another doctor. If it were not for that, I would have given them five stars.

Got my annual eye exam done today. My prescription hasn't changed too much but it did change. It's…read morebeen 2 years since my last visit because my insurance only allows me glasses every 2 years. I had no idea how much prices went up In that time. They want me wearing them more so I got transition lenses that adjust to sunlight so I don't have wear sunglasses. The staff was very nice and helped me figure out my insurance and what would be covered. No pressure to buy just advice on what I need verses what's not necessary in my case. Found pair of frames I liked and they took care of the rest. In 2-3 weeks I should have my new glasses. They used to take old ones and lions club would get them but they don't do that or trade in anymore so it's best to keep old ones for back up. I chose to pay extra for exam to do pictures of my retinas instead of dilation. But I had a spot that needed monitoring so he had to dial ate them anyway lol.. the doctor was very nice and explained everything .

Good service good customer care and energy !!! Like how everyone is very friendly and professionalread more

Zero rating set up appointment it was to be today at 4pm they confirmed on 10/17 took time off work…read morethey call this am to inform me that the Dr won't be in for my appointment but I could come at 1:15 or switch till Monday...do they think this is a game...ridiculous I had to take time off work for this...This places disgust me they think people can just change there schedules to fit this idiot doctors..I will never recommend them...you mean you couldn't tell me that yesterday when you called to confirm such bs !!!!

It has changed a lot. First got there and felt like two ladies behind the desk did not want to be…read morethere. No smile but instead kind of an attitude. Last time my daughter went, the doctor asked, if you feel your prescription has not changed, why did you come?. She told him she needed a new contact lens prescription so she can order new lenses. Now my husband went yesterday, I specifically said that we did not want anything NOT covered by the insurance. We'll they did perform test not covered by insurance so we had to pay out of pocket. Not going back.

Walmart on marine Blvd. E. Glenn Likens O.D. my eye exam consisted of " it's blurry right? now it's…read moreclear?". ok, I'm going to write you a script for glasses. bifocals without testing what strength I need. incredibly rude staff. they do not want to tell you what your vision is pre glasses. the whole visit was a joke.