Professional and Friendly Staff. Very thorough and helpful. We have been coming here for 3 years…read more We have always received great service. We have never had a problem with getting a copy of our full prescriptions. We usually order glasses here, as the cost is partially covered by our insurance. We can use the prescription(s) (for reading glasses or sunglasses) elsewhere as well.

I've been coming here for over five years --the knowledgable staff and doctor are top-notch…read more Stephanie is AMAZING, she's the GOAT when it comes to helping choose glasses that complement your face and style.

All of the staff here were incredibly kind and helpful. They had a good variety of glasses to pick…read morefrom, and the lady, (Gizelle? Her name had a G and Z, I feel bad I don't remember), helped me find the exact frames I wanted from a picture I showed her of glasses I had years ago. I also got a pair of prescription sunglasses and the cost of both was really good. Especially compared to the prices I've paid in the past at other places. I'd highly recommend this location. The side with the optometrist was also incredible. The staff was knowledgeable and welcoming. They were happy to answer questions. I was there as a walk in on a Saturday and couldn't have been more pleased with my experience. I was in nearby visiting family that watched my kids so I could go in. And even though I live nearly 2 hours away, I would happily make the drive next time I require an optometrist appt or new glasses.

Let's be short and to the point. Took prescription in. Employees were pleasant. Got glasses…read more They seemed ok. Lens fell out, took back to store. They reseated it. Repeated this three more times in the space of 2 months. I asked about just getting a lens/different frame where this didn't happen and was told "we'll just put the lens back in". Since then the lens has popped out on average twice a week. I won't b going back.

The doctors are wonderful. I can't say the same for the people who work up front and the billing…read moredepartment.

I have been going to Family Eye Care (Doctors Co nekin and…read moreButler) for several years. Dr. Butler is very nice and thorough. However, some of the members of their office staff are incompetent and rude. The latest incident was a complete mishap with advice that I was given as to how to order my contact lenses utilizing my insurance. Today, the office manager told me, "I'm so sorry you were told that." I was 'told that' by a member of YOUR staff. Way to not take responsibility for the complete misinformation YOUR staff gave me. I have filed a formal grievance with my insurance. This is a constant issue with Family Eye Care - some members of their office staff are rude and incompetent and they refuse to take responsibility for that. To keep and maintain loyal clients, you'd think a medical office would take responsibility for what a patient was told.

Horrible experience! 1.) Poor management. 2.) Staff did not fit our glasses properly. 3.) Staff…read moremade racist comments and offensive remarks toward our family when they did not think we could hear them. The most hurtful part is that the racist comments were directed at our children who are bi-racial. It is nearly impossible to make contact with the district manager. There is no corporate office so everything has to be done through the offending provider. Office staff manager lied repeatedly about the visit we had with them but fortunately, we recorded her lying, speaking over us while we tried to explain the situation, and we have the letter from the insurance company that contains her totally different statement than what she said on the phone. This woman and company are fraudulent. We are not dropping this and will pursue recourse via a lawyer in hopes that other families do not have to deal with that kind of treatment. DO NOT TAKE YOUR LOVED ONES TO THE EYECARECENTER!

I had my first eye appointment here, just a checkup and picked out some glasses that were covered…read moreunder my insurance. All of the staff were very friendly and welcoming. At the end of my appointment after picking out my glasses I was told by the front desk lady that my insurance did not in fact cover my eye exam or glasses. I had no idea my insurance had changed, if I did I would not have made an appointment. They told me to call the number on the back on my insurance card so I did. It was a struggle considering my eyes were still dilated and I couldn't read my insurance card, I would've asked one of the nice ladies at the desk to help me but I was too embarrassed. After calling my insurance to find out I no longer had any coverage, I went up to the front desk to tell them I will have to sort out my insurance and come back at a later date to pay my bill. Eventually I get new insurance and go back to the eye dr. Apparently getting insurance after your unpaid visit will still not cover that visit, not the drs fault I know that but I am still getting more frustrated. I leave and come back a few days later with my boyfriend who paid my bill for me. I was very excited to finally get my glasses. We pay and I ask for my glasses and the front desk lady says there are no glasses ordered for me because of my unpaid bill. Understandable but also I have been in this eye doctor twice now trying to pay my bill for my glasses, all I want are the glasses I picked out. My bill was 120 without the glasses. I was very nice but I'm very upset. I know all of this frustration and confusion could have been avoided if the original front desk lady checked my insurance before sending back for a full eye exam and picking out glasses. Simple easy mistake but it did leave me upset enough to feel the need to write a review

Professional staff and attractive offices. A matter-of-fact and straightforward doctor whom I…read moreappreciated. All the modern equipment and testing tools. Even with my insurance, my glasses were over $1000, and I brought in my old frames to use. I will continue to use the eye doctor, but I'll have to think twice about getting glasses at this price. I didn't even go for the top brands. One other concern, usually when I am going through the battery of tests at other optometrists I've used in the past, they wipe down all the equipment before and after you use it. They did not do this, and I didn't think much of it other than noticing it. However, later that night, I came down with pink eye. I had not been around anyone else before or after, and I can only guess I got it from the testing equipment or while trying on the frames in the lobby, but I can't be sure. I had stye medicine at home, so I was able to take care of it myself without going to another doctor. If it were not for that, I would have given them five stars.

Got my annual eye exam done today. My prescription hasn't changed too much but it did change. It's…read morebeen 2 years since my last visit because my insurance only allows me glasses every 2 years. I had no idea how much prices went up In that time. They want me wearing them more so I got transition lenses that adjust to sunlight so I don't have wear sunglasses. The staff was very nice and helped me figure out my insurance and what would be covered. No pressure to buy just advice on what I need verses what's not necessary in my case. Found pair of frames I liked and they took care of the rest. In 2-3 weeks I should have my new glasses. They used to take old ones and lions club would get them but they don't do that or trade in anymore so it's best to keep old ones for back up. I chose to pay extra for exam to do pictures of my retinas instead of dilation. But I had a spot that needed monitoring so he had to dial ate them anyway lol.. the doctor was very nice and explained everything .

I did not go here for my eyes, but for replacement screws for a favorite pair of glasses. The…read moresecretary happily helped me out and fixed them right up for me. He took great care, picked the perfect color screws to match my frames and used tiny nuts to hold them in place. He also clipped the end of the screws since they were too long. Great attention to detail and extremely kind. If I didn't already have a doctor I'd try this place out!

I made an appointment at 12:00. I was 5 minutes early, filled out the forms on the iPad and then…read morewaited. It took until 12:43 to even be asked if I had been seen. I had made an appointment for my lunch break and online it said it would be done within an hour. This is absolute chaos, and I would recommend just finding anywhere else.

Do NOT visit this place for an eye exam, it's such a scam and they're awful. I made an appointment…read morethinking there'd be an optometrist physically in the building, turns out it's all virtual. Never once did I speak to or see the optometrist. During my exam testing my right eye the eye chart was white and blurry, couldn't see any letters. I kept telling them this and they seemed like they didn't know what to do. Eventually they called my exam quits and said they couldn't continue because "something is wrong with your eye". They booked me an appointment with an in person optometrist 2 MONTHS out. If something was wrong I wouldn't be waiting 2 months. I ended up going an hour out of my way to New Bern to get a second opinion and they said nothing was wrong with my eyes. I'm perfectly healthy. It had to of been Stanton Opticals machine. I'm unbelievably pissed off with this place. You don't tell someone something is wrong with them before checking if your machines are working properly. Absolutely do not go here. It's a joke.

She removed a cyst near my right eye. No problems! Very professional and knowledgeable.read more

All I can say is AMAZING!!! I went to ER night before and the doctor stabbed a needle in my eye and…read morebasically just made it worse on top of waiting 5 hours. Reason for visit is cause I had a metal shard get in my eye cause I was doing some custom work to car, I was having issues with seeing, came to Dr. Carol Johnston office and spent not even 1min with her working on me and then she said done, I was like what you mean your done!! she removed the shard, rust, and gave anti drops and made me feel comfortable the whole time which by the way I was freaking out cause the ER put a needle in my eye so had a bad taste for it, which she didn't by the way, she has skills. Barely felt anything at all. I would absolutely refer and return back if needed. Thanks again.