Professional and Friendly Staff. Very thorough and helpful. We have been coming here for 3 years…read more We have always received great service. We have never had a problem with getting a copy of our full prescriptions. We usually order glasses here, as the cost is partially covered by our insurance. We can use the prescription(s) (for reading glasses or sunglasses) elsewhere as well.

I LOVE this eye doctor. I really do. I got to see an actual eye doctor, in person, not this new…read morevirtual nonsense so many other places have defaulted to (ahem EyeCare center). I watched Dr. Taylor put in the prescription right then and there which was also fantastic, don't remember the last time I saw a doctor put everything in instead of an assistant. Dr. Taylor was extremely knowledgeable and answered all our questions and was very patient with us. Turns out my daughter has the unusual and rare anisometropia that will need correction but ultimately he left it up to us for when why. Anywhere else would have immediately put her in glasses and charged an arm and a leg for the insane prescription she needs. Can begin to say how much I appreciate being in charge of our care and wallet. They were fantastic enough to do both me and my daughter's appointment at exactly the same time. And I don't mean I did mine and she followed behind me. We were together for the entire appointment, PERFECT for a kid's first appointment or in our case someone who struggles speaking to strangers. Which actually wasn't a problem, partially because I was there and she was able to watch me and partially because of how great the staff was. They really were so great with her that I know that she won't need me with her but has the option of she wants me. They helped up maximize our insurance benefits which is one of the most important things. They didn't just max everything out they helped us get what we need and use all of our benefit, our out of pocket costs were negligible. I prefer contacts but I need prescription sunglasses for those days I don't wear contacts. Previous providers have just put in orders for contacts not even asking what I want and I walk out $600 lighter and ALWAYS have many contacts left over that what am I supposed to do with?? I was never allowed to just order a box or two, or more accurately I probably was the office just never let me because why would they? Jacksonville Visions Center however let me, I felt like I could actually ask questions and had control over what was happening. Dr. Taylor wrote the prescription for whatever I needed for a year but they are allowing me to order a few boxes at a time so I don't end up with a stock pile of contacts I don't need and don't know what to do with. I cannot rave enough at how patient, knowledgeable and helpful they were with helping my indecisive daughter pick her first pair of glasses. It is a very big decision and they were so AMAZING. I cannot remember her name ((I'll update when I do)) was so great. She put so much attention into making sure the glasses fit her face and complimented her. She was more than happy to collect all 59 pairs and let her keep trying them on. She had a great system for narrowing them down, let her walk around the store and hang out with them while I was searching so she could get a feel for them. It took a bit of time and effort but she found the perfect glasses and she is so happy with them. I believe she's had them 4 months now and she's not complained once, except of course she needs them tightened again and we know we just gotta head in to the office (today hopefully) and they'll get her situated. We REALLY love Jacksonville Vision Center. The only complaint I have is not knowing they existed before! We wasted so much time and energy with EyeCare center just to talk to a tv screen. My whole family has switched and we couldn't be happier. I am certain you will not regret seeing Dr. Taylor.

All of the staff here were incredibly kind and helpful. They had a good variety of glasses to pick…read morefrom, and the lady, (Gizelle? Her name had a G and Z, I feel bad I don't remember), helped me find the exact frames I wanted from a picture I showed her of glasses I had years ago. I also got a pair of prescription sunglasses and the cost of both was really good. Especially compared to the prices I've paid in the past at other places. I'd highly recommend this location. The side with the optometrist was also incredible. The staff was knowledgeable and welcoming. They were happy to answer questions. I was there as a walk in on a Saturday and couldn't have been more pleased with my experience. I was in nearby visiting family that watched my kids so I could go in. And even though I live nearly 2 hours away, I would happily make the drive next time I require an optometrist appt or new glasses.

Let's be short and to the point. Took prescription in. Employees were pleasant. Got glasses…read more They seemed ok. Lens fell out, took back to store. They reseated it. Repeated this three more times in the space of 2 months. I asked about just getting a lens/different frame where this didn't happen and was told "we'll just put the lens back in". Since then the lens has popped out on average twice a week. I won't b going back.

The doctors are wonderful. I can't say the same for the people who work up front and the billing…read moredepartment.

I have been going to Family Eye Care (Doctors Co nekin and…read moreButler) for several years. Dr. Butler is very nice and thorough. However, some of the members of their office staff are incompetent and rude. The latest incident was a complete mishap with advice that I was given as to how to order my contact lenses utilizing my insurance. Today, the office manager told me, "I'm so sorry you were told that." I was 'told that' by a member of YOUR staff. Way to not take responsibility for the complete misinformation YOUR staff gave me. I have filed a formal grievance with my insurance. This is a constant issue with Family Eye Care - some members of their office staff are rude and incompetent and they refuse to take responsibility for that. To keep and maintain loyal clients, you'd think a medical office would take responsibility for what a patient was told.

Horrible experience! 1.) Poor management. 2.) Staff did not fit our glasses properly. 3.) Staff…read moremade racist comments and offensive remarks toward our family when they did not think we could hear them. The most hurtful part is that the racist comments were directed at our children who are bi-racial. It is nearly impossible to make contact with the district manager. There is no corporate office so everything has to be done through the offending provider. Office staff manager lied repeatedly about the visit we had with them but fortunately, we recorded her lying, speaking over us while we tried to explain the situation, and we have the letter from the insurance company that contains her totally different statement than what she said on the phone. This woman and company are fraudulent. We are not dropping this and will pursue recourse via a lawyer in hopes that other families do not have to deal with that kind of treatment. DO NOT TAKE YOUR LOVED ONES TO THE EYECARECENTER!

I had my first eye appointment here, just a checkup and picked out some glasses that were covered…read moreunder my insurance. All of the staff were very friendly and welcoming. At the end of my appointment after picking out my glasses I was told by the front desk lady that my insurance did not in fact cover my eye exam or glasses. I had no idea my insurance had changed, if I did I would not have made an appointment. They told me to call the number on the back on my insurance card so I did. It was a struggle considering my eyes were still dilated and I couldn't read my insurance card, I would've asked one of the nice ladies at the desk to help me but I was too embarrassed. After calling my insurance to find out I no longer had any coverage, I went up to the front desk to tell them I will have to sort out my insurance and come back at a later date to pay my bill. Eventually I get new insurance and go back to the eye dr. Apparently getting insurance after your unpaid visit will still not cover that visit, not the drs fault I know that but I am still getting more frustrated. I leave and come back a few days later with my boyfriend who paid my bill for me. I was very excited to finally get my glasses. We pay and I ask for my glasses and the front desk lady says there are no glasses ordered for me because of my unpaid bill. Understandable but also I have been in this eye doctor twice now trying to pay my bill for my glasses, all I want are the glasses I picked out. My bill was 120 without the glasses. I was very nice but I'm very upset. I know all of this frustration and confusion could have been avoided if the original front desk lady checked my insurance before sending back for a full eye exam and picking out glasses. Simple easy mistake but it did leave me upset enough to feel the need to write a review

Professional staff and attractive offices. A matter-of-fact and straightforward doctor whom I…read moreappreciated. All the modern equipment and testing tools. Even with my insurance, my glasses were over $1000, and I brought in my old frames to use. I will continue to use the eye doctor, but I'll have to think twice about getting glasses at this price. I didn't even go for the top brands. One other concern, usually when I am going through the battery of tests at other optometrists I've used in the past, they wipe down all the equipment before and after you use it. They did not do this, and I didn't think much of it other than noticing it. However, later that night, I came down with pink eye. I had not been around anyone else before or after, and I can only guess I got it from the testing equipment or while trying on the frames in the lobby, but I can't be sure. I had stye medicine at home, so I was able to take care of it myself without going to another doctor. If it were not for that, I would have given them five stars.

Got my annual eye exam done today. My prescription hasn't changed too much but it did change. It's…read morebeen 2 years since my last visit because my insurance only allows me glasses every 2 years. I had no idea how much prices went up In that time. They want me wearing them more so I got transition lenses that adjust to sunlight so I don't have wear sunglasses. The staff was very nice and helped me figure out my insurance and what would be covered. No pressure to buy just advice on what I need verses what's not necessary in my case. Found pair of frames I liked and they took care of the rest. In 2-3 weeks I should have my new glasses. They used to take old ones and lions club would get them but they don't do that or trade in anymore so it's best to keep old ones for back up. I chose to pay extra for exam to do pictures of my retinas instead of dilation. But I had a spot that needed monitoring so he had to dial ate them anyway lol.. the doctor was very nice and explained everything .

I did not go here for my eyes, but for replacement screws for a favorite pair of glasses. The…read moresecretary happily helped me out and fixed them right up for me. He took great care, picked the perfect color screws to match my frames and used tiny nuts to hold them in place. He also clipped the end of the screws since they were too long. Great attention to detail and extremely kind. If I didn't already have a doctor I'd try this place out!

I had a great experience at Stanton Optical! The entire staff was friendly, welcoming, and…read moreprofessional from the moment I walked in. They made the process easy and were happy to answer all of my questions. The eye exam was thorough, and everything was explained clearly so I understood my prescription and my options. I never felt rushed, and everyone took the time to make sure I was comfortable throughout my visit. The office was clean, organized, and efficient, and the customer service was excellent. I highly recommend Stanton Optical to anyone looking for quality eye care and a positive experience. I'll definitely be coming back for my future eye exams and eyewear needs!

Don't Waste Your Time! I had an appointment today for my son…read moreto get an exam and, if needed, glasses, to meet a driver's education requirement. I needed them to fill out a form for the class. They told me it could be up to 30 days to get it signed by the optometrist because they don't have one on-site and would have to fax it. Since we were already there, I went ahead with the exam and got him glasses. Before leaving, I asked the person working if the fax would be sent out today, knowing it doesn't take long to receive and return a fax in this day and age, and was told not yet. I asked if they thought it would be sent out today; again, I was told, "I don't know." Ok, so I asked whether you have any idea on when it might get faxed; response: "when we get to it". Ok! So the interesting thing is that the prescription they gave me had a doctor's signature! HMMM! So they are either lazy or just rude. Came back well after the time they said the glasses would be done, and imagine that, they still weren't. I don't know about you, but I think it's crazy they don't have an optometrist/Dr on site or available to give you a signed form within 24 hrs, yet they can get you glasses and a Dr signature on the prescription (which was an electronic signature). Doctor on demand or any Dr's office can get you a signed note, form, or letter within 24 hours. I wouldn't waste my time with this place and would recommend you go anywhere else.

She removed a cyst near my right eye. No problems! Very professional and knowledgeable.read more

All I can say is AMAZING!!! I went to ER night before and the doctor stabbed a needle in my eye and…read morebasically just made it worse on top of waiting 5 hours. Reason for visit is cause I had a metal shard get in my eye cause I was doing some custom work to car, I was having issues with seeing, came to Dr. Carol Johnston office and spent not even 1min with her working on me and then she said done, I was like what you mean your done!! she removed the shard, rust, and gave anti drops and made me feel comfortable the whole time which by the way I was freaking out cause the ER put a needle in my eye so had a bad taste for it, which she didn't by the way, she has skills. Barely felt anything at all. I would absolutely refer and return back if needed. Thanks again.