I had to bring 2 pair back because I they were to big and kept squeezing my nose. I believe in doing things right the first time, that being said. Improvement is seriously needed. Why stick something on someone's face and say it fits. I came to pick up the new shades and they were mirrors. I asked why weren't they mirrors like when I picked them out. She started to explain that I should have asked and it's more money. Again, keys do things right the first time. Had I been told that they would not come as mirrors and I needed to add more money, let me decide but Vision Works didn't give me as a customer the opportunity to make an educated decision one that might benefit me. Instead they gave me what they wanted me to have. If suggestive selling is going to add more revenue to your business, why not suggestive sell. Let me say yes or no. Corporate needs to reevaluate their decision making! read more

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The fact I came at 1 and it's close for a whole hour is beyond me like do these people get paid for this never been to a vision works that closed for a break .. watched a bunch of people trying to get in this store must be losing a lot of money.. Update waiting on the lady to open up for her to tell me their is no doctors like my company I work for owns visionworks this is sad read more

I never had to throw away my glasses. Avoid at all costs, either the optometrist or optician did not know their craft. I had to throw my new glasses away because wearing them hurt my eyes. read more

The fact that I have e-mail you 2x like asked in your response. And received and e-mail back saying someone qould reach out to me 24 to 48 hrs a week ago show just how much Visionworks care about there customers. This company is total B.S. and I am gonna continue tonwrite negative reviews until someone calls. Now you have my PHONE # since I have already e-mail you twice like you have asked. So don't give me an automated response that not gonna stop the negative reviews. I guess people at the corperate level don't care. So now I am gonna see who the CEO OFFICER is look them up on Linkin and cut and.copy all my.post along with the e-mail and see if there brave enough to respond. read more

Kind, efficient, reasonable prices! Good selection. Working AC in summer. Does the eye exam and other tests.

Customer Service here is garbage. Rude staff in addition to insufficient skills required to do their job. The frame of my eyeglasses were so badly stretched, it does not fit and apparently cannot be adjusted any further. Do not come here, unless you want work done by unqualified "professionals". Payment is required before you receive your eyewear. Definitely think about it before wasting time and money. Never giving this place the time of day again. Thank youuu alll so very much. read more

Davis Visionworks - Oversized glasses. Mutilated frames from provider - Eyewear & Opticians Near Me - Queens, New York

Excellent culture service , the staff was so friendly, kind and patient, totally supportive

The eye appointment was fast and speedy, but getting my contacts ordered after was a nightmare. Staff were leaving the store early before closing even though they were still very busy. The person before me spent a half hour arguing about the price they were paying ( not including the time for their fitting), and the lady was being rather rude about it. It was uncomfortable for everyone and took forever. read more

Very clean and well organized location they have free parking in their lot the optometrist was very friendly and quick she conducted the exam and was very friendly the staff seemed very chatty amongst them selfs we had to wait awhile to be called after seeing the doctor and even when we were being helped by the lady in the front she didn't stop talking to the other workers took us less then 10 minutes with the doctor and almost 30 minutes with the lady in the front she was very nice and respectful but she could have done her work a lot faster had she not been talking so much we did have to mention a few times we had to go read more

If it was not for my husbands insurance I Would NEVER use Davis vision I go every 24 months for glasses and the last 2 prescriptions were messed up It is because of the UV coating on the lens itself. It is cheap . this time they claim my lenses were Crizal BUT guess what....NOT! I got the Crizal company involved and they made me a new pair of glasses BUT when I contacted Davis vision to let them know what was happening they said I now have to forfit my warranty because Crizal is touching them I said FINE. Kudos to the Crizal company for their help and finding out my lenses were NOT what I paid for to begin with ...HA! Just because they say it does not mean it is what you paid for. More people need to speak up . its sad but they tried to pull a fast one. read more

Excellent service at this vision works! I went in to have an eye exam for the DMV and to get new contacts the physicians and staff were super helpful and honest with me. I had an issue with clear care contact solution which by the way you should never use because I almost burned my cornea the physician knew I didn't have insurance and was super nice and accommodating. I would recommend anyone to come here for their eye needs. I will definitely be returning. read more

Oh they got me! First off I want to say everyone at Davis Vision was professional and courteous. I was seen right away the exam was pleasant. The store clean and appealing. I came to Davis Vision because when I switched jobs my current job offers Davis Vision insurance. Davis insurance is a racket I'm not exactly sure what Davis insurance pays for certainly not the glasses I picked from the low-end side frame display. Two lessons I learned: 1. when you take a new job look compare the benefits they offer sometimes it could cost you more in the long run. 2. Next time Brenda just go to Costco. Needless to say I will not return. read more

Davis Visionworks - Me getting glasses - Eyewear & Opticians Near Me - Queens, New York

I bring my family to Vision Works. We always receive excellent customer service. Courteous employees. We will definitely continue to come to this VisionWorks location. JC read more

AWFUL customer service and terrible policies...money hungry chain store! The front desk lady was rude with no customer service skills. (Malden, MA) They cancelled my appointment because I didn't call them by Saturday with insurance info. I think this is a terrible policy. I did the form online and she said that wasn't good enough. Save your time and don't give them a penny! read more

I came here today to purchase some glasses and the sales associate Ms. Kay was excellent. She helped me pick out the best glasses that fit my head perfectly. She was very professional as well as knew all about the product. I will definitely come back here again. Thanks Kay ! read more

Isaiah and Tabatha were an excellent resource for my glasses and contacts. They totally changed my perspective on this business and will be happy to come back. Thank you both so very much! read more

Davis Vision 85-11 126 st. Kew Gardens In October 216 I made two pair of glasses with Davis Visionworks. They told me two years Warrantee. It was so clear to me two year warrantee. So I made two par $ 800.00 . One of the glasses's frame color began eroded and discolored. Dec. 29,2017 I went to the store. They told , no, only one year warrantee. O.K. the frame color is erodad or going away, they told we have nothing to anything with it. I was shocked. I was clear they told me 2 yrs guarantee , so I paid from my pocket $800.00. I came back with broken heart. So be-careful to shop there. Be-careful. They are cheater. They only make money and money. So pl. Be-careful if you shop with them. read more

I was here Monday & the service is good. The doctor was very nice & informative. She definitely good at her profession. The appointment was smooth & quick. The location isn't great if your catching public transportation. I recommend driving & coming to this location with it's wonderful staff read more

Staff is friendly enough. We were told to come back in two weeks, on a Saturday, to pick up glasses, no call necessary, they'd be ready for pick up. But, when we arrived at 1:30pm that Saturday, we were told the glasses weren't ready. Had to wait, as they were preparing just then. Wow, hope they weren't rushing the work and messing something up. Well update when we see the finished product. read more

This location has the best staff and great customer service. I walked in to this location and was greeted immediately by a sales associate who enquired what I was there for. I have been a customer of this location for many years and have always been treated very nice. They always have some promotion or discount to give to someone without insurance. I am definitely not going to any other store for my glasses and will be referring my friends and family. read more

I have been to this location for a few years now. Staff is friendly and take their time in helping you select frames. There is a wide selection of frames with prices and neatly organized. read more

If I could give this place less than a star, I would. The customer service here was less than stellar. I was greater by a man at the front desk that did not great me with a smile but instead the sass of someone that could not be bothered today. Now it's understandable if you're having a bad day but I'm here with my child trying to provide business to you. I don't want my time wasted or to be aggravated anymore then you do. Then when I asked him to check my insurance he indicated that I needed to call the insurance company and have the hold removed from my insurance. I called the company and waited for a half an hour before someone couldn't hear me on my phone and hung up. Certainly not the type of experience I was looking for. So I left. Do yourself a favor and choose another Davis Visionwork. I ended up going to Warby Parker's in BK and the experience was 100% better and I was in and out of a busy busy store in under an hour. read more

Vision works is literally the worst company to get anything done with your eyes. I'd be better off walking around blind than going to them. -19942/5 stars. Don't waste your money or time. Find somewhere else if you want to keep your sanity read more

I had an awesome experience here. From the associate who performed my preliminary testing for the eye exam to the optometrist and finally to the associate who assisted with selecting my frames, everyone was professional, kind and helpful. I left there seeing way better than when I arrived as I have an updated version of contacts for my poor aging eyes. read more

I came in this store to inquire about my insurance and about getting a new pair of glasses. The entire staff was incredibly friendly and welcoming, they were very attentive and helpful. The associates answered all my questions and they were very patient with me. I am so happy I decided to stop in and I will definitely be back in the near future for an eye exam and my new pair of glasses. read more

My experience at this store was very pleasant. All of the staff was very attentive and they helped me with all of my questions. I have never felt so comfortable with customer service as they were patient and friendly. They made my time their quick and easy. I would definitely return. read more

This review is in reference to Visionworks in Kew Gardens NY. Myself and my family have been going here for a couple of years and we both give this store 5 stars. Everyone is courteous, helpful, and knowledgeable. There was not a long wait time which helps when you have young children with you. Dr. Modesto is very pleasant and thorough. She discovered a corneal problem in my eye and referred me to a specialist so I could have the proper interventions. She also took the time to make sure I had the best prescription even considering this problem. I am very happy with this business and myself and my family will be patients for a long time. read more

I used to get my glasses at another location but after having a bad experience with them, I decided to give this place a try. I am so glad I did because the service is great! Friendly and attentive staff are eager to help customers and they took time to help me choose the glasses that looked best on me. Thank you Visionworks! read more

Normally friendly staff is hard to come by lately but Kay the woman who works here is extremely friendly and patient my boyfriend had a situation with his prescription but she helped him and fixed all the issues he had . My boyfriend walked out with 2 glasses for a great price..i recommend this place and ask for Kay !!! She's awsome !!! read more

This place offered the worst service of any eyeglasses establishment I've EVER been to my girlfriend had an appointment scheduled for 1:10PM we arrived early at 12:50PM they had us waiting for 2 hours until finally I said we should ask them what's going on the girl at the front counter had a disgusting condescending attitude and ask my girlfriend do you have an appointment (obviously we weren't sitting down here for 2 hours for s#$! And giggles) 20 minutes later she was finally seen I don't know how the other davis eyeglasses stores are run,and how they treat their customers,but this one has to be ranked the lowest in my book STAY AWAY!!!! read more

I scheduled the ONLY appointment available online for January 19, 2020 which was @ 12:30. I got an appointment reminder on January 18th, 2020 for January 19th @ 12:30 pm. Then on January 19th, 2020 @ 11:10 am they sent me another confirmation stating my exam was for January 19th, 2020 @12:00 pm. When I called to say I made the appointment for 12:30 and I received a confirmation the person on the phone tried to make it seem like I made the appointment for 12:00 pm and I told her I did not and I received a confirmation for 12:30 - she then said ok we will see you at 12:30. I got there around 12:21 pm, I could already tell there was an attitude with the staff and I should have left then. The woman helping me, "acted like she needed to call my insurance company - I feel like it was a stall tactic. A woman came in and said her appointment was @ 12:30 and they hurried her in and back to get the exam. All this was due to the fact that they screwed up and were couldn't admit that they F&^%$ up and somehow I was being penalized for it. Honestly, these places always try to hustle you into paying more giving some excuse why insurance doesn't cover it and people need to understand when it comes to your eyes you can't take chances. You should always go to an actual eye Doctor (An ophthalmologist is a medical doctor (MD) who specializes in all aspects of eye care including diagnosis, management, and surgery of ocular diseases and disorders.) not a business for making money. I scheduled the ONLY appointment available online for January 19, 2020 which was @ 12:30. I got an appointment reminder on January 18th, 2020 for January 19th @ 12:30 pm. Then on January 19th, 2020 @ 11:10 am they sent me another confirmation stating my exam was for January 19th, 2020 @12:00 pm. When I called to say I made the appointment for 12:30 and I received a confirmation the person on the phone tried to make it seem like I made the appointment for 12:00 pm and I told her I did not and I received a confirmation for 12:30 - she then said ok we will see you at 12:30. I got there around 12:21 pm, I could already tell there was an attitude with the staff and I should have left then. The woman helping me, "acted like she needed to call my insurance company - I feel like it was a stall tactic. A woman came in and said her appointment was @ 12:30 and they hurried her in and back to get the exam. All this was due to the fact that they screwed up and were couldn't admit that they F&^%$ up and somehow I was being penalized for it. Honestly, these places always try to hustle you into paying more giving some excuse why insurance doesn't cover it and people need to understand when it comes to your eyes you can't take chances. You should always go to an actual eye Doctor (An ophthalmologist is a medical doctor (MD) who specializes in all aspects of eye care including diagnosis, management, and surgery of ocular diseases and disorders.) not a business that overbooks appointments and makes customers feel like it was their fault. Mt Laurel 1040 Nixon Dr, Mt Laurel Township, NJ 08054 read more

STAY AWAY FROM THIS STORE!! They are a rip-off. My wife ordered a pair of reading glasses in March. At around 2 PM, the store charged my credit card $84 more or less, then at about 5 o'clock that same day she changed her mind and put a hold on the order. We went back the next day and changed the choice of reading glasses to bifocals. They charge me for this last one approx. $120 and never credited me for the first pair. When I asked them a few days later they made a bogus claim that it was included in the price of the second pair. My mistake was that I should have ask for that credit right there and then, but I didn't and for that I was taking advantage of. My insurance paid for these glasses and the frames, and the charge was suppose to be for adding "transition glasses." THESE PEOPLE ARE A TOTAL RIP-OFF. THEY ARE ALSO NOT TOO FRIENDLY. I got my own glasses at a different place in Upstate, NY where I used to work about a year prior. I got two pairs, one of them being transition and the other one polarized. After the insurance I only paid $70. When we told one of the girls this, she arrogantly and idiotically said that "their store was more expensive cause of its name" I usually don't write reviews but I just feel that I have to so that nobody else falls into the same trap. So please, for your own good, STAY AWAY FROM THIS STORE!! read more

The doctor was extremely helpful, extremely nice and answered all my questions. The staff was very accommodating and likewise they were also very helpful. The parking lot is not the best, but the office is clean, spacious and plenty of seating. The selection of eyewear seemed adequate, but this is my first ever visit to an eye doctor. Btw, I walked in and they saw me right away (after filling out forms of course). read more

Davis Visionworks - Eyewear & Opticians Near Me - Queens, New York

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NO stars for this business but the Yelp scoring system insists you give at least one. Sigh. The staff all seemed confused and I felt like the doctor was rushing me out the entire exam, despite the fact there were no other patients in the entire store. First clue. She gave me a pair of contacts that were not even clear and then said I had to come back for a follow up exam instead of trying to correct the prescription. Wasn't that the point of having an eye exam in the first place? When I called back about the second appointment the staff was nasty and rude. Would NEVER EVER go back here again and certainly warn others against it. Oh, and I'd like to mention they have you pay for the second exam and it is not covered by insurance. Hmm.... read more

I've been a customer for years It took them 3 weeks to have my glasses ready and to make it worse my doctor left permanently however what takes the cake as per Davis vision they have a 30 day money back guarantee my family member got her glasses twisted which she paid out of her pocket she was very unsatisfied we went there today asked for a refund as per the manager we couldn't have our money back we needed to pick another frame then she told us to have a seat! Ignored us for a whole hour until I created a scene! She then proceeded to try to adjust the bent glasses which still didn't fit, long story short we got a refund (after I told them about the policy) All my family members who are customers will no longer come here! read more

The place is much bigger now with a larger selection of frames. Never really had a problem with the staff,they always seem to help. Took my mom there a couple weeks ago,she brought two pairs. The young lady explained everything to us and the glasses were ready early. BTW my mom was happy with her free pre-moistened Wipes. I think they need more staff,we had to wait a while but it's a doctors office and retail so we understood .I gave them an extra star because it seems like people give them a hard time. I say try them out, I've been buying glasses for years and I feel like this place is a pretty good spot,there are far worse places out there trust me. read more

It is very discouraging to pay insurance for vision evaluation & care, pay for new glasses from vision works & still need to wear my old glasses from lens crafters. Glasses frames & my lenses are expensive. The quality I receive from lens crafters far exceeds vision works. Davis insurance is what my employer offers. However, I am very disappointed in davis visionworks workmanship. Davis vision has to send out glasses, because there is no lab on the premises. Their materials are poor. The service is poor. Worst of all the glasses I received from visionworks cause eye strain and provoke vertigo. I am better off keeping the moneys I pay for eye glass insurance, in pocket & pay full cost at lens crafters or investigate my insurance options further. I took my glasses that work well to visionworks, they sent their pair back for adjustments & they are still horrible. Visionworks seems incapable of providing quality lenses. read more

I made an appointment for my son at the Oakview location because he had broken his glasses. I was told that the appointment was at 5:15pm, but when we arrived at the store we were told that he could not be seen because we were late. They insisted that we were told to arrive at 5:00pm. I had made the appointment earlier the same day and I am certain that I was only told 5:15pm. Not cool. It was not a fun trip to get there in rush hour traffic. read more

I had the most pleasant experience at this Visionworks. The staff were very very kind and supportive. They went far beyond what they should have done for me and I appreciate that. They are very organized as well. O couldn't ask for more! read more

I have been a customer for years at Davis Vision, I never experienced what I experienced yesterday, "Mila the general manager is so unprofessional And rude it's unbelievable and Beatriz the licensed so call optician should not even have a job there. How dare they speak to a long time customer with defamation of character, telling me to shut up and get out of the store or they will call the cops on me.....I will never step foot in that place again, I hope no one ever gets treated like how I did.. The one star is for the doctor he was nice read more