Very poor banking. Take your money elsewhere. They do not stand behind you in fraud. They do not…read moretry to recover your money. DO NOT USE THIS BANK NO MATTER THE LOCATION.

After the combined failures of attempting to open an account and apply for an auto loan I didn't…read morethink dealing with this place could be any worse. I mean, I wasn't going to bank with them or do any business with them so how could it get worse, right? Wrong! I told them to delete anything resembling an application and to make no future contact with me. So naturally I should have expected to receive texts and emails on a daily basis. I blocked emails, but kept receiving emails. I texted STOP, but texts don't stop. To me the appeal of a credit union is that you avoid the impersonal touch of big national banks. RBFCU not only has the long hold times of a big bank, they also have tons of clueless call center people who will make you feel even more frustrated based on their inability to help. And now, I'm getting texts at midnight telling me to finish my membership application. AT MIDNIGHT! Let me translate this for the one RBFCU employee that's tasked with pasting in a generic response about how much you care. That midnight text to me says, "Hey, are you sleeping? You might be since you have to be at work at 6:00 AM, but hey, finish this application RIGHT NOW for a bank that is currently closed." See the irony or the sheer stupidity in this tactic? I know, I know, you hired some marketing company, somewhere that you don't control and they just press "send". So let's make this real clear, the next time I have to ask you to LEAVE ME ALONE will be in person and I assure you that exchange will be one you wished you didn't have. So contact me again and see what happens.

They had thought the check was bad and the credit union made me pay it back and I just stopped…read morepaying it back.

Great service and very quick. Wonderful people and providing an easy time for all my questions and…read morebanking needs. Thanks guys

Jana is the best. She has provided me with a mortgage loan on three different occasions. And she's…read moremy loan officer for life. She knows her stuff inside and out and is so good at explaining all of the details. She is a true partner in the process and also just happens to be a fun, upbeat and genuinely good person. I wish I needed another loan just so I could work with her again!

We were referred to Jana from a family member and are so glad that we trusted her with our mortgage…read moreneeds. As first time home buyers, she set expectations, communicated every step of the way and made the entire experience as painless as possible. I would use Jana again in a heartbeat!

I am here again sharing another huge disappointment with RBFCU! After the entire fiasco and…read moreinconvenience at this Credit Union, I encountered another issue tonight. I used my app as I always do to deposit a check from my partner, only to discover that I am now restricted from making mobile deposits to my account! The Fraud Department is completely out of control, and they continue to cause me inconvenience! I am dreading when my government annuity hits the bank; will they place a hold on that, too? It has been a nightmare, to say the least. I have written a formal letter demanding full reinstatement of my account and a formal apology from the Fraud Department!

Bad service cashiers and bad mood Nayeli not person nice and no resolve my questionsread more

If your goal is to be ignored with benevolent indifference as an insignificant member, then bank…read morehere. Due to a non-response, I have stopped use of this credit card and will take my business elsewhere. Basically, in May my monthly payment was processed a few weeks late and I received a late fee notification. I called, went through the menu and long hold time, verified myself 8 different ways, and was told the late payment fee was revoked since my payment was now showing. In June I sent a substantial monthly payment which was never processed. I called again, and said my July payment would be larger to cover both months. In July I sent a large payment, which again was not processed and I received a reminder to make at least a minimum payment. I called again. I was told it was not possible to discuss this in person at any branch, nor could I discuss it over the phone, due to Covid. I asked if maybe there was a skeleton staff due to the pandemic, but was told no. I asked to speak to a supervisor. He took my name and number and said it would be placed in a que and I would receive a callback sometime in 48 hours at their convenience. No callback. I was going to ask if perhaps my monthly interest could be adjusted to reflect the payments I made in good faith which were never applied to my card. I can see now that's just a waste of breath. If you are a TruWest employee and you would like to respond to my review with a patronizing feel-good canned response....don't bother. That'll just upset me more. I have taken my banking needs elsewhere. Maybe I'll check back in a year and see if things have improved, but I have better things to do than waste my time with an institution that apparently doesn't concern itself with member problems that are actually created by the banking institution itself. Good luck with that.

From LinkedIn: "TruWest Credit Union is headquartered in Tempe, Arizona and operates as a…read morecooperative to provide its membership with a lifetime of quality financial services and a culture of caring for its members ...." The latter part of this statement is untrue. As one TruWest rep who spoke with me on the phone after I paid as much as I could - admittedly I couldn't make the full payment at the time, but I was doing my best to show good faith and to get back on track - "we are in this business to make money." Sure, we know that. Why not work with quality clients and make temporary adjustments, and earn influential friends for a lifetime. Small business has no friends here. If you enjoy being treated like a child (or a criminal), then this is the place for you. They also love to talk with you on the phone (where they can record it), and not to communicate via email or in print. Caution advised. I document everything, even conversations with companies like this. Read this: https://www.truwest.org/billioninassets/. Then why ...

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

Al helped us re-finance our home and was on top of all the paperwork and communication, better than…read moreanyone else I have worked with in the financial industry. I have been a part of 3 personal home closings, and several for investment properties, and I will be calling Al going forward and for any friends needing a referral. There was a clear process, he had a great team behind him, and everything went according to plan. If you are considering working with him, do not hesitate,

Albert is a true professional. He has been a pleasure to work with.read more

My wife and I had such a wonderful experience doing our home re-fi with Heidi Harris. She is…read moreprofessional, responsive and took the time to explain and answer any questions we had. She made the process easy and painless.

From the owner: The MORTGAGE should be the smoothest/easiest part of your home buying process, and that is our #1…read moregoal as we find the best loan to meet your needs. We want this experience to be a positive one as you make these decisions on a home purchase or refinance. Our dedicated professionals will make sure this happens. From our local team members to our Corporate, we have years of experience paving the way. Geneva Financial LLC NMLS #42056 is an Equal Opportunity Lender and Equal Housing Lender.

I got a deal on a car refinance. I found them to be straight forward and honest. My other credit…read moreunion kept giving me back and forth on refinancing, but RBFCU gave me no issues.

absolutely terrible customer service. Banker almost closed my account when I specified that I…read morewanted to withdraw funds. Unreal. Slow paced, no envelope. don't go here unless you have no other choice.