We had an absolutely wonderful experience working with Kristin Bailey and her team at LoanPeople…read more From start to finish, they were professional, transparent, responsive, and incredibly easy to work with. Buying a home can be stressful, but Kristin and her team made the entire loan process feel smooth and manageable. They worked extremely hard on our loan, followed through on everything they said they would do, and kept us informed every step of the way. What stood out most was their honesty and integrity-qualities that can be hard to find these days. Kristin truly went above and beyond to maximize our seller credits and delivered exactly what they promised. We always felt like we were in good hands and that they genuinely cared about helping us get the best outcome possible. We are so thankful for all of their hard work and dedication. I would 100% work with Kristin and her team again and highly recommend them to anyone looking for a lender they can truly trust.

My partner and I worked with Kristin Bailey to buy our first home. She was lovely and made the…read moreprocess much less stressful than it would have been otherwise. She is very respectful, patient, and efficient. Would highly, highly recommend.

If your goal is to be ignored with benevolent indifference as an insignificant member, then bank…read morehere. Due to a non-response, I have stopped use of this credit card and will take my business elsewhere. Basically, in May my monthly payment was processed a few weeks late and I received a late fee notification. I called, went through the menu and long hold time, verified myself 8 different ways, and was told the late payment fee was revoked since my payment was now showing. In June I sent a substantial monthly payment which was never processed. I called again, and said my July payment would be larger to cover both months. In July I sent a large payment, which again was not processed and I received a reminder to make at least a minimum payment. I called again. I was told it was not possible to discuss this in person at any branch, nor could I discuss it over the phone, due to Covid. I asked if maybe there was a skeleton staff due to the pandemic, but was told no. I asked to speak to a supervisor. He took my name and number and said it would be placed in a que and I would receive a callback sometime in 48 hours at their convenience. No callback. I was going to ask if perhaps my monthly interest could be adjusted to reflect the payments I made in good faith which were never applied to my card. I can see now that's just a waste of breath. If you are a TruWest employee and you would like to respond to my review with a patronizing feel-good canned response....don't bother. That'll just upset me more. I have taken my banking needs elsewhere. Maybe I'll check back in a year and see if things have improved, but I have better things to do than waste my time with an institution that apparently doesn't concern itself with member problems that are actually created by the banking institution itself. Good luck with that.

From LinkedIn: "TruWest Credit Union is headquartered in Tempe, Arizona and operates as a…read morecooperative to provide its membership with a lifetime of quality financial services and a culture of caring for its members ...." The latter part of this statement is untrue. As one TruWest rep who spoke with me on the phone after I paid as much as I could - admittedly I couldn't make the full payment at the time, but I was doing my best to show good faith and to get back on track - "we are in this business to make money." Sure, we know that. Why not work with quality clients and make temporary adjustments, and earn influential friends for a lifetime. Small business has no friends here. If you enjoy being treated like a child (or a criminal), then this is the place for you. They also love to talk with you on the phone (where they can record it), and not to communicate via email or in print. Caution advised. I document everything, even conversations with companies like this. Read this: https://www.truwest.org/billioninassets/. Then why ...

I got a deal on a car refinance. I found them to be straight forward and honest. My other credit…read moreunion kept giving me back and forth on refinancing, but RBFCU gave me no issues.

absolutely terrible customer service. Banker almost closed my account when I specified that I…read morewanted to withdraw funds. Unreal. Slow paced, no envelope. don't go here unless you have no other choice.

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

I needed quick capital to keep a construction project moving, and Longhorn Funding helped me…read moreleverage another property I own free and clear to make it happen. They structured a bridge loan using that property as collateral and were able to get me fast funding. There was no drawn-out underwriting like the banks were making me do. It really helped me stay on schedule with the build. Communication was clear, and I always knew where we were in the process. Definitely recommend if you need flexible funding and a lender who understands our need to keep things moving fast as real estate investors.

Heard about them on Biggerpockets and reached out for a small fix and flip loan. Since I was…read morebringing a decent amount to closing they were able to work with me and get a deal done quickly. Currently in the remodel phase but the underwriting and loan origination parts were very easy. I was very happy with the experience. Will hopefully be a repeat borrower.

They had thought the check was bad and the credit union made me pay it back and I just stopped…read morepaying it back.

Great service and very quick. Wonderful people and providing an easy time for all my questions and…read morebanking needs. Thanks guys

My wife and I were referred to Rachel Brown with Austin Capital Mortgage by our realtor, and we…read morecould not be more happy with the service she provided. She was able to get us a very low mortgage and and was even able to adjust it within the lock in period when rates dropped even lower. We were first time homebuyers so throughout the process we had a lot of questions that Rachel was more than willing to provide the answers to in a very timely manner. It was always great to know that when a pressing need arose Rachel was just a call away to help with us understand and take the appropriate action. She even made the trip to be at our closing in Houston to be sure we understood all the documents during the process. We would highly recommend Rachel and Austin Capital Mortgage to anyone looking for a new home or to refinance.

This was a very smooth and organized team at Austin Capital Mortgage from start to finish. They…read moretold me what I needed to do helped me along the way and got me the paperwork that I needed. Jeff responded quickly to all my questions he returned. My calls promptly and the whole team is very organized. I refinanced my home in three weeks from the first call to closing. thank you Jeff for making my refinance, so smooth and stress-free. I recommend Austin Capital Mortgage to anyone that is looking to refinance their home or purchase a new one.

Denise was on top of my mortgage loan from day one!! She handles a major hurdle with my former…read morelender and stepped in to close our home loan. Denise is awesome!!!

My wife and I had recently decided it was time to move on from our old home and buy a new house…read more After searching for about two months we finally found our new place! The next part of the process was to get a loan to finance the purchase. Since I had a fantastic experience with New Horizon Mortgage on the refinance of my prior home loan, we decided to utilize them again. Once again, they did not disappoint! Steve and Melissa made the process really easy for us and answered any questions that came up! Steve even promised to keep an eye out for us when mortgage rates drop so we can look to refinance. Awesome service and professionalism! It is no wonder they have been in business for over 27 years!!

I am here again sharing another huge disappointment with RBFCU! After the entire fiasco and…read moreinconvenience at this Credit Union, I encountered another issue tonight. I used my app as I always do to deposit a check from my partner, only to discover that I am now restricted from making mobile deposits to my account! The Fraud Department is completely out of control, and they continue to cause me inconvenience! I am dreading when my government annuity hits the bank; will they place a hold on that, too? It has been a nightmare, to say the least. I have written a formal letter demanding full reinstatement of my account and a formal apology from the Fraud Department!

Bad service cashiers and bad mood Nayeli not person nice and no resolve my questionsread more

Jessica was wonderful to work with. This is our first time as homebuyers, and she really helped us…read moreunderstand the process. She was patient and responsive throughout our time working with her. She was also knowledgeable, experienced, and available. We would recommend her to anyone looking to find a home loan.

Jessica is excellent at keeping in touch and returning calls or text. She really tries her best to…read moredo what she can and answered all my questions & concerns. I couldn't ask for anyone better. She made the loan application & prequalifying process easy. Can't wait to purchase my new home. Thank you Jessica!