Dawson's has consistently disappointed me at every turn. Their phone service is horrendous. The people who answer are rude and ignorant. They quote ridiculously high prices and will leave you waiting. The absolute last straw was when I called for a cab to take me home from the airport. I specifically said I needed a large car because I'm returning home with luggage. I was told 20 minutes. 45 minutes later a yellow car pulls up with two passengers in the rear seats. A large man lumbers over to me from the driver's seat and with almost all of his English skills grunts "oh, you have bags?" He stood there scratching his head in confusion as I said I specifically asked for a large PRIVATE car. Something is mumbled by him in a foreign language and he gets into the car and drives off. Dawson would not even answer their phone when I made several attempts to complain. Thank goodness I had the presence of mind NOT to leave a $10 deposit to reserve the car. This company is awful. The one star is simply because I cannot leave zero. read more

No effing wonder this joke of a company has ONE STAR on yelp. They had me wait ONE HOUR at JFK airport for a driver that never came. They didn't even have the decency or professionalism to give me a freaking call. When I called to let the dispatcher know (a woman with an attitude) she just yelled "where are you?!" Then put me on hold for 5 minutes. I hung up the phone and went with a different company. Get your act together Dawson cab! This is ridiculous and makes you look bad. read more

This company is awful. We tried nearly a dozen times to use their service. They never show up on time if even at all. We live in baldwin and travel frequently via kennedy airport. I missed flights on two occasions thanks to Dawson not coming on time. It doesn't matter that their cabs are in terrible condition since they probably won't show up anyway. read more

One of the worst taxi services ever. Try getting them to answer the phone and not holding for 5min i dare you. Drivers are good, but dispatch is awful. read more

Needed to catch a flight on Saturday Morning on 9/10. Fearing high security @ JFK I reserved a car for 5am the day before. On the morning of, I had to call the dispatcher 3 times and 15 minutes later the cab came (5:15am now), drove in the first lane with everyone else speeding by on the SSP to the belt. I swear possibly this driver was mad we needed a taxi to the airport. We did make make the flight.. with some running.. which was what I was trying to avoid by scheduling a pickup at 5am. Will just pay the JFK parking or call for a limo/car service in the future. read more

This has to be the worst taxi "service" company in all of NY. Not only do their taxis smell of dead rats and cheap rank weed, 10 mins really means 1 hour ETAs and they hang up on you when you find another ride because your waiting so long?!? I would rather hitch hike than get in another one of Dawson's taxis. Cabby looks like a crack head and they are so unprofessional I don't understand why they are even in business. I wouldn't recommend this place to Lucifer himself!!!! Over you Dawson's Taxi!! read more

I had an early morning appointment so my husband called ahead for the cab the night before. My cab was not late as many people are reviewing, and the driver seemed nice enough. However, this cab was completely run down. It was missing seat belt buckles, there was a giant hole in the seat, and had a very odd smell. Would not use this cab company again. read more

Seriously RUDE u don't just hang up on customers. Terrible dispatcher. Extremely rude woman,. Thank god the cab wasn't for me, I would NEVER use this taxi service, I would rather walk. read more

Ok, rant time.....Someone I know called Dawson Taxi in Baldwin this morning at 4:30 am Needed to be in Bellmore by 5. Taxi got to man in Baldwin at 4:50, why??? becuase he had another person to pick up and drop off at the Baldwin train station. Well she wasn't ready till 4:45. She felt bad and told the driver no worries, Ill catch the Bellmore train. Driver called the lady at Dawson Taxi and told her what was going on... Her answer over the mic with both passenger in the cab was. I don't give a shit you take the lady to Baldwin train and he will get to Bellmore when you get him there. NOone will F@@ken tell me how to run my business. I think it is time Baldwin gets another cab company.. What do you think???? read more

Rude dispatch, extra charge for CC, which I think is illegal, and a driver that showed up 30 mins late for an airport pick up.... My first experience was for a pick up from the Airport, price quoted was $35, on the way back to the airport I was quoted $40' when I asked why I was told you get a discount if you call the day befor? Ok, on the next trip I called the day before but was told you need to put a deposit on CC if we were to pick you up from an Airport... In short I am taking my business some where else... read more

Awful taxi service...ALWAYS late and the cars are trash. You have to share a cab with other customers but they charge you the same amount. It's such a rip off. They dispatch is rude and unprofessional. Don't use them. Cash only. I honestly would rather walk in the snow than rely on this company. read more

STAY AWAY!!! Horrible taxi company. Dirty cabs, unreliable service, very poor customer service, unprofessional drivers and the list goes on. Find another taxi service or take the bus or walk. You'll be a lot better off. The one star is since I could not give negative stars. read more

WORST car service EVER!! The owner is EXTREMELY NASTY and rude. Was told one price by two different people when inquired one week in advance. On day of trip the price was increased by $10.00. The owner then gets on the phone and very abruptly stated "well you were told wrong! I own this place and you gotta pay $10.00 more!" As I was trying to request that she honor the price as a courtesy I heard silence and called back thinking we got disconnected. She picked up the phone and stated she wanted to make it clear that we did not get disconnected that she hung up on me and repeated that if I wanted a cab then I was going to pay $10.00 more and hung up the phone again! I would walk before I ever give Dawson another dime of my money. The disrespect of the owner is Outrageous! DO NOT PATRONIZE THEM! They are not worthy of any stars but I did not want my rating to be viewed as "unrated" read more

The driver Adrian is a complete and total a-hole. Had 4am scheduled pick to go to airport. He shows up ten minutes early and then at 4 am leaves abruptly. The second car they sent at least was courteous and got us on our way for our flight. read more

This crappy taxi service doesn't even deserve one star. There were countless number of times when the taxi took so long to come that I barely made it to the train. They have a reputation of not being prompt. Since this is the only taxi company in Baldwin that I know of, I continued to use their service. However, what happened recently made me never to want to use their service again. Apparently, now they ask for your phone number so I assumed that they would call you once the cab arrives or they will check in on you to let you know how long it'll take for them to arrive. What was the point of asking for my number??? I get outside 10 minutes later since they always tell you that it'll take 10 minutes to come. When I went outside I didn't see a cab. I ended up missing the train. I called them and asked where the cab was and asked why they took my number if they weren't going to call me to tell me that the cab was here. This woman was talking over me and didn't even apologize. She told me that they didn't call because the call costs $.50... Are you serious? You want to be cheap, then expect the business to go down the drain. A business thrives when you invest in it. I was furious because I missed the train to the city and I had to change my schedule for the rest of the day. They don't have good communication with each other, the drivers or their clients. If you want good and prompt service, use UBER. It's way much better and it's about the same price. Seriously, UBER is the way to go. read more

The worst taxi experience I have ever had. I arranged for a taxi to take me to the airport for 7:15 am ..... it never came. I must have called them 8 or 9 times to ask "where is my cab" I was repeatedly told oh he's 2 minutes away.......... around the corner..... after they were an hour late ....and still telling me "any minute" now....... I finally got a ride from my neighbor. My Daughter later told me that the taxi never came . Don't use this taxi service. read more

Would give zero stars if I could. All cars are old, smell like smoke and as if they hadn't been cleaned in years. Leather interiors often ripped. Taxi drivers pick up others along the route without asking your consent and charge you the same any way. read more

They are the worst car service ever. They said they would meet my flight at LaGuardia for an extra $10. I said that was fine. However, they didn't show up. I called the office several times until finally they picked up. They made up some story about "traffic", which is one of their standby lies. THEY LIE! you can't count on them. I waited 45 minutes and I finally took a NYC taxi home to Long Island. I will never use this low life company again. read more

Terrible service. They were supposed to pick me up at 6:00 am for a trip to JFK. When they didn't come by 6:10 I called. I was told the driver was on his way. When he didn't come by 6:20 I called again. I was told he was on his way. He came at 6:25 and that put me in the middle of rush hour and made me a nervous wreck to get to the airport on time. The driver said he didn't even come into the office until 6:10 and then he had to get air in the tires. He wasn't told it was a airport run nor was he told the pickup was supposed to be at 6:00. I called the day before to confirm. There is no excuse for such treatment except to say it is a poorly run business without concern for the customer. I will never use them again. read more

The driver was rude, car stunk and dirty. It was awful... There was another paying costumer in the car which made it tight.. I was charged a fee for using my credit card! I wasn't informed by the dispatch of the credit card fee or of the other customer in the car. Never again! read more

The driver was VERY nice and respectful, as well as the dispatchers. HOWEVER, what they all failed to tell us is that there is a $7.50 charge when paying by credit card. WTH is that???? We used the car service to transport us to and from Manhattan round trip. We were quoted a particular price but, we were charged another price. The charge on the receipt states one price yet, the credit card statement states another price. And yes, those fees count, too!! That's false advertisement! It's a disgrace!!! We should have been given the OPTION of paying by cash or credit card. What pisses me off, more than anything, is that we had the cash on hand but we were never given the option. I will NEVER use this service again. I don't like being lied to or cheated. Nobody does. No worries, though. I will NEVER use or recommend this company EVER! read more

Dawson Taxi is without a doubt thee worst car service in Nassau County, in Long Island, on the east coast...the worst in the nation, no the worst in the World! This company is in complete disarray!!! No coordination, no structure, poor management...the worst thing is that community is held hostage to this one company. YUCK!!! Sell this company to someone that knows how to properly run a car service..."LET MY PEOPLE GO" read more

THIS PLACE IS THE WORST TAXI COMPANY I'VE EVER DEALT WITH. I've used them several times before because I'm a believer in supporting local businesses. This time, I had arranged for them to pick me up from JFK when my flight landed for an extra $10. When i go outside, there's no taxi. The taxi driver called my wife (who made the reservation) and says she was 15 minutes away. So I call the dispatcher to ask where's the taxi. She tells me the the driver is outside. (LIES because I just talked to my wife who talked to the driver.) The dispatcher also tells me that the driver is in line in traffic out front. (LIES, I'm standing outside and there's ZERO traffic). So clearly the dispatcher is lying to me. My wife calls the dispatcher to tell her that she's been in communication with driver and that the driver says she's 15 minutes out and that we weren't going to pay the additional $10 reservation fee. Before my wife could even finish her sentence, the dispatcher starts to yell and scream (thinking that we said we weren't going to pay at all, but since she didn't let my wife finish the sentence, she didn't hear "extra $10 fee) she hangs up on her! THEN the dispatcher voluntarily calls me yelling that she's cancelling the ride because we aren't going to pay, i couldn't even get a word in!, and she HANGS UP ON ME!!! What a joke. The driver calls my wife, crying and begging us to use her but by that time i'm pissed TF off and just pull out my phone and call an UBER. after driver talks to dispatch, dispatch calls me back and said "Oh, you were always going to pay..." trying to act all nice, but not offering an apology for hanging up on me. I tell her i'm not using your company, you're rude and it was uncalled for. This is why the yellow taxi industry is dying. I will NEVER use them again. I'd rather ride my bike 40 miles to JFK than to call on that company again. DO NOT USE THEM! DO NOT USE THEM! DO NOT USE THEM! DO NOT USE THEM! read more

HORRIBLE , one the dispatcher Lillian is RUDE I was told one price and when I got into the taxi I was told another price ... I was also charged a waiting fee ... On my way! I asked the dispatcher to call or text me once the driver is outside and she did not once I got outside the driver told me he wasn't leaving til he got paid and if I wasn't happy with the price to call the office ... I called and Lillian calls herself hanging up on me then had the audacity to get on the car radio talking crap to the driver DO NOT USE THIS CAR SERVICE read more

The worst service ever the cab drivers take the worst route ever and when you call to complain the manager is very rude and tells you he don't know what to tell you I took this cab more than once and they are always horrible the cabs smells like gasoline and half the drivers are not licensed to drive these cabs at all I'm calling 311 and the state on this company being that they don't care about their customers I don't care about getting this worthless place shut down read more

I have been using Dawson for 30 years, they are always pleasant and offer good rates

I had to call for them on a Sunday morning and the man on the phone told me 20 minutes or less...25 minutes later they still weren't here. So I called back and some lady answered and I told her this and she had an attitude with me on the phone saying that she told me that they were short on drivers and that they were behind and wont be there for another 15 minutes! So before she hung up on me I managed to tell her that I was going to be late to work. Since they knew they were running behind, why not just tell me that to begin with instead of WASTING MY TIME and making me late to work?!?!?!? I will never use them again! Horrible customer service!!!! read more

Terrible taxi service. They steal from customers frequently. Be careful not to leave expensive items in your taxi as I and many friends have had wallets and cell phones stolen in these taxis. Uber much better choice. read more

Absolutely horrendous all around. Firstly, the cabs are decrepit, filthy and seem to be falling apart. What's even worst than this is the service. The operator is always extremely nasty and rude no matter who picks up, and the drivers look incredibly disheveled and not to mention are VERY unprofessional. I will never ever use this service again after I called last night and SPECIFIED I'd be out at 9 pm, the operator ensured me the cab would be outside waiting for me. When 9 pm rolled around, I come outside and there is no cab! Thinking they were simply just late, I called to ask what happened and if they were on their way, instead I was told they sent the driver to someone else and I would have to wait 10-15 minutes for another one!!! This was so unbelievable and unprofessional on their part. I'd think in an age of uber and yelp that these people would make an effort to put out better service but clearly they don't care at all about their customers!!!!! Good luck making it through 2017. read more

Horrible customer service. Would really give then half a star. Very unreliable service. Called for a trip to the airport and they arrived late causing me to miss my flight. Offered coupons for future rides and still charged round trip fare. They currently have a monopoly on the cab service market in the Baldwin area because of their low prices. Hoping someone comes in and puts them out of service!!! read more

I have requested a cab on multiple occasions and they simply said after an hour to two hours of me waiting that the person was outside and wasn't while I was outside waiting the entire time read more

Watch out if you pay with a credit card! I had a $2.50 "service charge" on a $5.00 ride. They charged a 50% fee! Thieves! And the cabs are smelly and broken down, The worst! They only survive because they are the only game in town. Until Uber takes over!- read more

Poor customer service and estimated times of arrival. The woman who answers the phone is very rude and hangs up on you. Additionally, they are not honest about their wait times. 10 minutes becomes 40 easily and with no apology. This has occurred several times. The only plus is that drivers tend to be polite if and when they arrive. read more

Wish there was a zero stars option. Lillian hung up on me when I asked where the driver was. Missed my train. Called me a stupid b***h when I asked her why. There were ten cabs outside of the office. Missed my flight before dealing with this woman. Almost was fired because I was late due to another dispatcher lying. Place should rethink their management. read more

If I could give 0 stars I would. They are a terrible taxi service with the worst customer service I have seen in a long time. If there was another taxi service in the area that had moderately decent customer service, they would wipe the floors with Dawson taxi. read more

These people on yelp are crazy! Dawson is solid. Same charges and rates as anyone else. There is no serious regulation of taxis on LI so if you want to be treated nicely then treat people nicely. So sure these people are douchey. Who gives a freakin' taxi a bad yelp. You call well in advance and give your info the dispatcher will do his job. Expect a cab to come 5 minutes after you call like your 15 dollar fare means something and you will get screwed. It's a car service, not a hail a cab by phone service dummies! read more

No sooner after I expressed my concern over displeased service I encountered, I received a text message from Dawson. Someone named Steve apologized for the dispatcher's behavior and went beyond my expectations and request by not only answering my question but by confirming and processing my reservation. Dawson, you are back on my list as number one. Thank you. read more

Don't use Dawson. On the way to the airport, they threatened to leave me on the side of the road! Can you imagine?! I requested a taxi with the capacity to take credit, and called once more to confirm. They arrived a half hour late. On the road to the airport, panicking that i would miss my plane, I asked to confirm that I could use credit, and was told "No," because he didn't have the credit card machine. Not wanting to use cash, I called the office to see what they would do for me. They said I needed to pay cash, or stop at an ATM if I had none (remember-it was already a half hour late pick up to the airport). The dispatcher was instructed to leave me on the side of the road if I didn't pay cash immediately. We paid. But, will never use them again. Your choice, but beware. read more

I read the recent reviews and chuckled to myself because nothing's changed and nothing's gonna change. The cars still smell. The drivers are still late. And, the people in the office are still rude. And this is going back to1990 when I first started using Dawson! Luckily I don't live too far away from Grand Ave. and could walk there and catch the bus. But many folks don't have that option, and there is no competition and there won't be. This is a fairly low margin business. read more

Worst taxi company in existence. They get zero stars for zero service but I cannot post without selecting a star. I called for a car and was given a 15minute wait time. 25 minutes later I called for an update and was told another 5 minutes. I live only 5minutes away from them. My commute to work is only 20 minutes. I waited 45 minutes before calling to cancel the car. When I called, they could care less that I had canceled and I was given no apology for my wasted time. They cost me over an hour of lost wages. Thank you to All Island taxi for getting me to work. read more