Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

Best propane company around, they are always so helpful, I never have to worry if I'm running…read moreout, because family propane LLC is all over it for me. Thanks!!

Great company and great service! I always enjoy speaking and interacting with their team, and they…read morealways come out quickly! Thanks!

Two years ago we needed a new septic pump. Mascetti installed it and all seemed fine. Two years…read morelater, now, the pump failed. We texted and called Mascetti; no one got back to us. We had another septic company suggest it was a bad float (without seeing it). We paid an electrician who came out to fix the float $700 to fix a part which he thought caused the issue. A week later, the pump failed entirely. Both the septic guy and the electrician said the pump wasn't installed properly and wasn't the right type of pump to pump up a hill where our leaching fields are. Certainly, a new pump should last more than 2 years. We are now facing the cost of installing a new pump, on top of the sunk cost of $700.

In January, I experienced a flood in my home and contacted this company for help. Unfortunately,…read morethe technician who came out initially misdiagnosed the issue. As a result, the flooding continued for several more days, causing unnecessary stress and damage. I had the technician return, but the actual problem was only identified because the demo crew already working in my home pointed it out, not the plumber. Essentially, I paid a diagnostic fee for an issue they failed to correctly identify, even on the second visit. To make matters worse, I was told that the diagnostic fee would be credited toward the repair. However, when I later called to schedule the repair and request that credit, I was met with an unprofessional response.the representative said she would "think about it." This experience was frustrating from start to finish. The misdiagnosis, lack of accountability, and failure to honor what was promised reflect very poorly on this company's professionalism and reliability. I would not recommend their services.

We had an issue with our water tank accumulator (we have a well). Water was puddled on the…read morebasement floor, a really serious concern for if the accumulator had sprung a leak we were looking at a couple of thousand dollars to replace and days without water. I called MacDonald and left a message. He called back within an hour and was at our house, which is some distance from his business, in less than an hour. He found the problem, which fortunately was only a bad pressure sensor that let the tank pressure exceed the 75 psi limit and the water was overflow when relief valve did it's thing. He replaced the bad sensor, fixing the problem. His fee was exceedingly reasonable. We are very pleased with the service for he responded quickly, diagnosed the problem and fixed it with no fuss. Not only that, he is an exceedingly pleasant person to deal with, cheerful, knowledgeable and very willing to explain what, why and alternatives. We have used his services off and on for the last decade or so, as he dealt with various plumbing problems that have arisen. At his suggestion, we modified our several outside faucets so that we didn't have to drain them each fall, our custom to prevent pipe freezing at the faucets for our winters are very cold, and the modification was inexpensive and works like a charm. I have noted that he works very well with my wife, explaining things, listening carefully and working with her to make changes that she needed. Frankly, we trust and value Mr MacDonald. He's the kind of service person that we really do like to work with. He is prompt, the quality of his work is excellent and his charges very reasonable. Harold Craig

If you live in the Torrington area, Gary is the to call. He knows what he's doing. He figured out…read moreour old house's plumbing and that was no easy task. His prices are reasonable, he does great work and he's a really nice guy. I wouldn't call or recommend anyone else for plumbing needs.

P&M Plumbing is a resident of Connecticut! Paul promised me a great quote! Follow-ups to my initial…read moreinquires were prompt.

Ignored my messages. Owner called me to apologize and offered a fix. Then ghosted me and wont pick…read moreup phone. So confusing. Like... what?

Great company! Great service! Competitive prices. I've been in the area for about 20 years and have…read moreused a couple of different suppliers. Elite is the best. Last big snowstorm we had they were down one truck, but instead of just delivering what they could and going home for dinner, they stayed out all night. Someone came by at 10:00pm with 10 gallons of gas in a can to make sure I was okay, and then filled the tank around 3:00am. I don't think any other company I've used would have done that.

We are using Elite Energy and we are very pleased. We accidentally ran out of home heating oil…read morerecently, and Elite was there within 2 hours of our emergency call and they re-primed the furnace for us. At the beginning of the season they performed maintenance and cleaning on the furnace. Both the oil burner tech and the delivery drivers have been very friendly. Great prices, great service..

I had a new gas furnace, central ac and whole house humidifier installed. After a few years of…read morelousy customer service I switched to another company. Landucci never installed the hose for the humidifier. Crooks!

Twice this year we had Landucci come to our home to repair our furnace. They were prompt and…read moreprovided very professional service. Two different issues occurred resulting in no heat within 3 months and in both cases they solved the problems with one visit.

We use HOCON to service our proprane tank and they have also installed and maintained a log set in…read moreour fieplace. In addition, they did the install on the hook up for my gas cooktop. I have always found their customer service very satisfactory

From the owner: Specializing in: - Propane & Natural Gas…read more- Propane & Natural Gas-Equipment & Supplies - Gas-Liquefied Petroleum-Bottled & Bulk - Welding Equipment & Supply - Water Heaters - Gas-Industrial & Medical-Cylinder & Bulk - Gas Companies - Utility Companies

Update: This company went from a great experience, to the worst experience. My secondary heat…read moresource went out during the winter and I called for a service checkup. After about 15 minutes of work I was told the condenser had to be replaced due to mice chewing the electrical wires. I could understand this. Here is where the issue comes in. The technician first said it would be $3400 to replace. He then went to his truck and came back to tell my wife it would actually be $8,000, but they added a discount so I would Pay $6,000. The total cost of the whole install (condenser unit + 4 wall units) was 12,000. So just to replace the condenser is over half the cost of the initial install. I called to complain and spoke with the service manager. The service manager essentially explained to me that this was accurate because if they did the install today it would be 23,000. So they evidently had a 100% price increase. I then explained the invoice showed the unit itself as 2,000 and then labor as 6,000. He explained to me that was untrue, that due to the new invoice system they have, they can just put numbers anywhere essentially, so I should ignore the invoice. I explained my frustration and how that does not make any sense and I am not paying 6,000 for a condenser and labor. He said he understood and would escalate it higher and I would get a call later that day or the next. It's going on 3 days now and I have not heard back. This company went from one of my top rated to near highway robbery. I cannot reccomend them to anyone at this point, and will need to look into alternatives to get my heat back in the winter.

I used to use them for my yearly services, called the 24 hour line at 6 P.M. because my hot water…read moreheater went and basement flooded. The guy who answered the phone gave me the voice like he just woke up and or was stoned, didn't want to be bothered, was rude not helpful at all. I just wanted to make sure someone would come out Monday morning but he couldn't be bothered. I will never use them again, would never suggest this company to anyone.

Dave was fantastic! He is ontime, very professional and he knows his business! Have used him for…read morecommercial work and also in my home, His quotes are spot on, his work, and the equipment he installs are top notch. Every project we have given him has been completed on time and on budget! I cannot recomment highly enough!

Dave was very professional and courteous when it came to the installation of my combi hot water and…read moreheating on demand system. He was very knowledgeable in the process and completed the job in record time. He was also very clean and tidy and mindful when it came to the process of getting everything from my old clunky oil tank out of my basement as well as getting me what I needed to have a great reliable system. I appreciate his attention to detail during the process and also the value of having this completed by a professional.