Very fast response time to initial message. Scheduling was…read moreeasy and then on time. Great work, super nice guy. And he did some follow up to further resolve an outlier issue. Highly recommend. He deserves your business.

Worse plumber ever. Made up lies about me because I told the truth. First of all he was late &…read moredidn't have courtesy to call. Every area he worked in was cleaned & cleared special for him to work. Ge flooded & damaged kitchen.There were no doggie pee pads or anything in his way. There was a new package of dog supplies near the front door, NEW nothing dirty. He is lying about 3 other plumbers coming. Absolute lie. I received several quotes but only had him come & now have to hire a good, honest, person to clean up his mess. I had a plumbing leak on second floor& things are tore up which i explained thing ls were a mess. Nothing was in his way to perform work. It is not garbage but boxes of things needing moved as upper floor & ceiling is tore up for major leak repairs. We are also downsizing & many boxes are going to goodwill. I explained all this to him. Just because he's a terrible businessman that can't be on time,lied about having parts & did poor repairs is no reason to act vindictive like a 2 year old & try to besmerch me. His attack proves he lacks temperament to provide service to his customers. What I showed him extra was additional work I would need after leak & damage is repaired. It only took a couple minutes & it would have been future work for him had he been any good. I got very little for what I paid. He didn't bring or replace part I called about. He didn't even have a bank account to send money to. What kind of business has no bank account? He did seem desperate for work having to come so far out of his area for work & not having dependable transportation. A simple call back from him could have resolved issues but that was too much to expect due to his character. Maybe he'll learn & mature by his mistakes so he builds a reputable business.

George Roberts installed a new kitchen faucet in July. Prompt, clean job done. Reasonable, fair…read moreprice. Very pleasant service.

Here's what I just wrote to Josh:I wanted to sincerely thank you for your dogged resolve that got…read moremy water on in thigh high snow while communicating from a pit. I know from your friendly, honest character exactly why so many people are willing to jump to your call. Hopefully I'll never need this but I'll make sure others know who to call!

Josh is super knowledgeable, friendly and responsive. He helped me fix my well water at a much…read morelower cost than other people quoted. His work was very neat and he was very respectful of my house. I would definitely recommend him!

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

J&M is a responsible, smart group that has done some first-rate installation and repairs for us…read moreover a period of several years. They installed heating/AC units, gave is a very fair price, did excellent work, and then they have maintained them with quick, efficient service calls. They have even offered us good advice on several matters that didn't involve them professionally. We like the staff here, never been disappointed, always been treated fairly. Give 'em a call.

I have been rehabilitating historic houses for the past 15 years--and in that time, I have used…read moremany service professionals for a wide range of repairs and installations. I can honestly say that this plumbing company is the very best I have ever dealt with. The plumber was immediately available, prompt, friendly, communicative, and very competent. His experience and skill were top-drawer and he completed tbe repairs quickly and checked them thoroughly. I was very pleased with the very fair price I was charged--and thrilled to know this wonderful plumber would be available for future work.

I would like to update this review. A short time after posting this, Eric (owner of Escape…read morePlumbing) reached out to provide a free diagnostic evaluation of my leaking showerbase. Although I no longer wish to continue doing business with this company, I feel his gesture toward rectifying the situation is commendable and note- worthy.

Called them midday for clogged sewer pipe. They showed up very shortly and Found and fixed the…read moreproblem. Replaced a very old section of pipe with new PVC. Very efficient and left the scene probably cleaner than they found it. ! THANKS ESCAPE PLUMBING. !!

In January, I experienced a flood in my home and contacted this company for help. Unfortunately,…read morethe technician who came out initially misdiagnosed the issue. As a result, the flooding continued for several more days, causing unnecessary stress and damage. I had the technician return, but the actual problem was only identified because the demo crew already working in my home pointed it out, not the plumber. Essentially, I paid a diagnostic fee for an issue they failed to correctly identify, even on the second visit. To make matters worse, I was told that the diagnostic fee would be credited toward the repair. However, when I later called to schedule the repair and request that credit, I was met with an unprofessional response.the representative said she would "think about it." This experience was frustrating from start to finish. The misdiagnosis, lack of accountability, and failure to honor what was promised reflect very poorly on this company's professionalism and reliability. I would not recommend their services.

If we could give MIKE MASCETTI 100 STARS IT WOULDN'T BE ENOUGH. Who else would hear our pleas for…read morea quick inspection and come to our house right before the Easter holiday. We needed someone highly knowledgeable, extremely professional, someone who could quickly inspect our D boxes and leach field. Mike and crew checked everything thoroughly and found a few roots and pulled them out and got rid of them. He even took pictures of the clean D boxes in the leachfield. We got a good grade for our leach field, D boxes, Septic System. etc Mascetti's Plumbing Heating, Sewer Drain and Septic is an awesome Co and we highly recommend him and his crew.