The Saturday after Thanksgiving, my husband found a large puddle in our basement, and found a leak…read morein a pipe coming in from our well, and we had to turn off all of the water. We called other plumbers and left messages but got no response. My husband went out to get supplies to try to fix it himself but was nervous. While he was gone, I found them on Yelp with 3 great reviews and I called Mike's number. The woman who answered the phone was so sweet and helpful and said she would contact the guys. I did do a follow up after a while and Mike was still on another job. Mike immediately called us back and told my husband something he hadn't tried, heating the pipe, and it was just what we needed to know and were able to fix it ourselves, thanks to him sharing his knowledge and expertise with us over the phone. These are generous people and I will certainly not hesitate to contact them again the next time we need something plumbing related. I certainly recommend them, and love that he was able to help us over the phone so it could be fixed quicker. THANK YOU for being the people that are there and answer the phone for these emergencies!!

Two years ago we needed a new septic pump. Mascetti installed it and all seemed fine. Two years…read morelater, now, the pump failed. We texted and called Mascetti; no one got back to us. We had another septic company suggest it was a bad float (without seeing it). We paid an electrician who came out to fix the float $700 to fix a part which he thought caused the issue. A week later, the pump failed entirely. Both the septic guy and the electrician said the pump wasn't installed properly and wasn't the right type of pump to pump up a hill where our leaching fields are. Certainly, a new pump should last more than 2 years. We are now facing the cost of installing a new pump, on top of the sunk cost of $700.

Very fast response time to initial message. Scheduling was…read moreeasy and then on time. Great work, super nice guy. And he did some follow up to further resolve an outlier issue. Highly recommend. He deserves your business.

Worse plumber ever. Made up lies about me because I told the truth. First of all he was late &…read moredidn't have courtesy to call. Every area he worked in was cleaned & cleared special for him to work. Ge flooded & damaged kitchen.There were no doggie pee pads or anything in his way. There was a new package of dog supplies near the front door, NEW nothing dirty. He is lying about 3 other plumbers coming. Absolute lie. I received several quotes but only had him come & now have to hire a good, honest, person to clean up his mess. I had a plumbing leak on second floor& things are tore up which i explained thing ls were a mess. Nothing was in his way to perform work. It is not garbage but boxes of things needing moved as upper floor & ceiling is tore up for major leak repairs. We are also downsizing & many boxes are going to goodwill. I explained all this to him. Just because he's a terrible businessman that can't be on time,lied about having parts & did poor repairs is no reason to act vindictive like a 2 year old & try to besmerch me. His attack proves he lacks temperament to provide service to his customers. What I showed him extra was additional work I would need after leak & damage is repaired. It only took a couple minutes & it would have been future work for him had he been any good. I got very little for what I paid. He didn't bring or replace part I called about. He didn't even have a bank account to send money to. What kind of business has no bank account? He did seem desperate for work having to come so far out of his area for work & not having dependable transportation. A simple call back from him could have resolved issues but that was too much to expect due to his character. Maybe he'll learn & mature by his mistakes so he builds a reputable business.

We had an issue with our water tank accumulator (we have a well). Water was puddled on the…read morebasement floor, a really serious concern for if the accumulator had sprung a leak we were looking at a couple of thousand dollars to replace and days without water. I called MacDonald and left a message. He called back within an hour and was at our house, which is some distance from his business, in less than an hour. He found the problem, which fortunately was only a bad pressure sensor that let the tank pressure exceed the 75 psi limit and the water was overflow when relief valve did it's thing. He replaced the bad sensor, fixing the problem. His fee was exceedingly reasonable. We are very pleased with the service for he responded quickly, diagnosed the problem and fixed it with no fuss. Not only that, he is an exceedingly pleasant person to deal with, cheerful, knowledgeable and very willing to explain what, why and alternatives. We have used his services off and on for the last decade or so, as he dealt with various plumbing problems that have arisen. At his suggestion, we modified our several outside faucets so that we didn't have to drain them each fall, our custom to prevent pipe freezing at the faucets for our winters are very cold, and the modification was inexpensive and works like a charm. I have noted that he works very well with my wife, explaining things, listening carefully and working with her to make changes that she needed. Frankly, we trust and value Mr MacDonald. He's the kind of service person that we really do like to work with. He is prompt, the quality of his work is excellent and his charges very reasonable. Harold Craig

If you live in the Torrington area, Gary is the to call. He knows what he's doing. He figured out…read moreour old house's plumbing and that was no easy task. His prices are reasonable, he does great work and he's a really nice guy. I wouldn't call or recommend anyone else for plumbing needs.

What a great group of people. They are hard working, fair, honest and always care about their…read morecustomers needs first. Price is price, running a business is expensive. Its about service and timeliness.

Always good to know when to call in a pro. I'm pretty good with DIY but I didn't trust myself to…read moretake a sink off the wall. My faucet was leaking (needed a new o-ring, which I ordered from Moen) and then I realized the pop-up assembly was cracked. Now, no more leaky bathroom sink drain or faucet! YouTube made it seem fairly straightforward to fix, but it turned out that there was a problem with a pipe as well (someone had installed a pipe for a kitchen sink, not a bathroom sink) and it needed some gaskets too. I wouldn't have known how to handle that. He was efficient, able to pull it apart and get this simple job done right quickly.

Were available within 2 days for a small job (replace a cutoff valve and reinstall a toilet after…read moreflooring work. Did a fine job, checked for leaks, all was good until we received the bill. More than $600 for less than 1 hour's work. Would not recommend unless you can't find anyone else.

Quote went up when they got here. The person I spoke with over the phone even called and double…read morechecked for me. They need to sort out what they tell people before they get to the appointment. I was out $75 because the quote was so high and that was the cost of the visit.

Fast response--100% integrity-he has my house keys!! Fixed problem with my sewage pumps-which I…read moreknow nothing about for VERY reasonable amount. If you live in Goshen--Steve is your man

From the owner: Specializing in: - Pumps…read more- Plumbers - Plumbing Fixtures, Parts & Supplies - Building Contractors-Commercial & Industrial - Pumps-Service & Repair - Plumbing Contractors-Commercial & Industrial

He was fast, competent, and reasonably priced. I absolutely recommend him and will call him for all…read moremy plumbing needs.

If I could leave no stars I would. This company should not be in business. Left home with an air…read morebound heating system after replacing expansion tank . owner does not stand by his work. Avoid this business at all costs.