Haley was my primary therapist. She was knowledgeable, professional and friendly . Everday she…read moreexplained what muscles were affected by the procedure that was being profromed. All the staff from the front desk to the other therapists that assisted Haley were great. It was such a great experience to have the same therapist each visit. Robbie Elmore

My interactions with Shawna the physical therapist and PT assistants were fantastic…read more My experience with Pittman Physical Therapy has led me to believe that they are not a financially trustworthy organization. On my first day of physical therapy, the lady at the front desk told me that she had looked up my insurance and that I hadn't met my deductible yet. I was informed that I would be charged $140 for the first visit and $100 for each of the following visit 7 visits. I was asked to sign some documentation that this billing information was correct and that I was responsible for looking up and confirming my insurance status. In the moment, this seemed wildly expensive and not correct, but I handed her my HSA card and paid for the first visit. The next day I was able to get in contact with my insurance company. They informed me that a claim had not been filed yet and that I did not have a deductible for physical therapy, but a co-pay. This information left me perplexed as it countered what I was told by the physical therapy office. I called and spoke with the front desk lady who had given me the initial wrong information. She told me that she had consulted with a generic website that showed her my insurance information. I asked her how she "knew" that my deductible was not met yet and her response deflected the question. I informed her that I did not have a deductible, but a co-pay, and again asked her about how she knew my deductible hadn't been met. She deflected again. I told her it felt like she had lied to me about my insurance information and she got very defensive saying, "I'm just a human and we all make mistakes." In my personal opinion, a mistake would have been just telling someone the wrong information, but to make up information and tell it to someone (and have greater financial gain) is frankly dishonest. At my next visit she had me sign a new financial agreement with the correct numbers on them. At my following visit, I asked the front desk lady for an itemized receipt of my first few visits (to give to my HSA). She snapped, I can't get that for you right now. However, by the time I finished the appointment she had provided me with an itemized receipt. On the day of my last visit, the front desk lady told me, "if we owe you anything, you'll get a check in the mail." A few days after my last visit I had the opportunity to leave an internal review of my experience. I was honest and fair in my review. I received a phone call that afternoon from someone within the company; he heard me out. However, before he finished the call, he asked me if there was anything he could do for me. I asked him to find out if I owed any money or was going to receive a check in return. He said he would let me know. It has now been over a month and I have not heard from Pittman physical therapy. My interactions with everyone, but the physical therapist and PT assistants, have been repeatedly unprofessional and suspicious and really make me have a hard time trusting Pittman Physical Therapy. I can't imagine I'm the only one this sort of behavior is happening with. I won't go back, nor do I recommend them.

Had an MRI today at OrthoSouth (Briarcrest) Location. Staff…read morewas GREAT! NOTE TO OWNERS... Get a decent set of noise-canceling headphones for the patients getting an MRI! I,m sure that the (OSHA) Occupational noise exposure is beyond the safe threshold for patients. Al Ray

I am an honorably retired Air Force member, having served 21 years--19 of which were spent overseas…read morein service to our Nation. Yesterday evening while walking, I injured my right knee. This morning my wife drove me to OrthoSouth in Bartlett for medical attention. However, I was denied care after being informed that the facility does not accept Tricare Prime as an insurance provider. When I asked if I could pay out-of-pocket, I was further informed that OrthoSouth only accepts payment through insurance and therefore could not provide treatment. I find it both appalling and deeply disrespectful that a medical institution would refuse care to a military retiree under these circumstances. In my view, every medical facility in the United States should accept the insurance provided to our veterans and military retirees. To deny service to those who have honorably served--many of whom depend on Tricare Prime--is unacceptable. In fact, staff at the front desk mentioned they had turned away another veteran earlier that same day. This experience left me with the clear impression that OrthoSouth prioritizes profit over patient care. To all military veterans and retirees: OrthoSouth is not a facility you will want to rely on for medical services. Their refusal to provide care is a disservice to the 1% of us who have dedicated our lives to serving our country.

The entire staff with Ortho Now under the Leadership of Dr Bret Sokoloff is reminiscent of what…read morevisiting your Doctor once upon a time looked like . Every time I visit Dr Sokoloff and his team with my mom is a family reunion. The experience is amazing from start to finish. I consider my mom blessed to be entrusted with such a team managing her care . I'd like to take this opportunity to acknowledge and express my heartfelt gratitude to Dr Sokoloff , Angel , Beth , Tony , Kylee and Will . This diverse collection of individuals ,with each bringing their own gifts , talents, abilities , united together , is when Diversity is their strength. It's that Diversity that has been United that is their Strength Blessings Don Parsons

Dr Sokoloff succeeded in removing my arthitic hip pain so that I could throw away my cane, improve…read moremy everyday activity, and send me on a cruise that I have looked forward to but dreaded before he helped me . He and his nurse are highly competent and experienced, and I recommend him enthusiastically and without hesitation​

Ashley is AWESOME. She is a doctor of PT and I would recommend her highly. Thank you, Ashleyread more

Kim is amazing she has helped me through all my injuries and has really been an advocate for me…read morewhen others have not.

Dr. Nick and his entire staff are very friendly, professional and caring. They are very interested…read morein your well being and care. Dr. Nick takes special care in making sure your issues and concerns are addressed and offers solution to resolve your care issues. He listens and make sure you are heard in regards to your care. Great people!

So far so good, my first time experience with a chiropractic clinic and treatment is going well. I…read moream already experiencing some relief and the staff is amazing very welcoming.

When faced with a long recovery on an injury the thought of taking pain medicine, muscle relaxers…read moreand stool softeners for a year did not seem like the path for me. I was referred by one of my employees knowing I hate needles! It had already been four months and the daily pain was more than advil could handle. I met with Dr. Ly, she listened, asked questions about my FEMALE health history that none of the other specialist event inquired about. What? That counts? I was able to move the first day off the table. We set up a course of treatment and 6 months later i am moving like my old self. Still in recovery, but could not recommend their services more for pain management!

I am a 63-year-old woman who accidentally did the splits when I slipped on a wet tile floor. Dr…read more Amy Ly was the only Doctor who actually figured out that I had injured S1 and S2. Before I came to see Dr. Ly, my pain level was at a nine. Because of her treatment, I am down to a one. I love the fact that she is also a neurologist; so I know I am getting the best of East and West I highly recommend her because she really listens and tries to ascertain the true source.

This was an amazing experience from the time I walked i was greeted and made to feel very…read morecomfortable. The atmosphere is very calming and personal. The doctor was very knowledgeable about my colonic hydrotherapy and even suggested a few more treatments to get. This is my first visit but I know it won't be my last. If you at all hesitant don't be they are very careful and caution with you they make sure you understand what's going on what's about to happen and what to expect afterwards... thanks again for a great colonic experience.

Dr Xu is amazing!!! He is helping me with so many issues. The acupuncture, cupping, tea and…read morehydrotherapy have me feeling like a new woman. He is so kind and knowledgeable! Thank you!! You will not regret making an appointment with him!!

My husband started going here on November 2nd after having knee replacement surgery. November 10th…read morewas his last day due to the P.T. having him doing an exercise (8 days post op) stepping over an item (which he wasn't supposed to be doing) without a gait belt (which another assistant had actually got one) but was told he wasn't going to need it or his prescribed assisted device. He was "risk for falls". He fell and reinjured his operated leg. We found out it was broken. The blame was put on my husband instead of P.T., whom we trusted to get better. She owned him a duty to improve and protect him from further harm. We haven't heard from them since, no apology at all. Documents were not all accurate.

Good service and friendly therapists. All the clients seem to enjoy coming to this location. I've…read moreseen positive results in just a couple of weeks.