Had my cat, Luna, groomed here (short hair bath). It was great. She was handled with care and is…read morenow a happy clean cat. Hard to find cat groomers that are highly rated, so I'll be coming back to Bri for sure.

I wanted to share my recent experience in hopes it helps improve communication and client…read moreexperience going forward. When booking online, the system prompts you to enter your card information immediately after selecting an appointment. Typically, this step indicates that a deposit will be processed, but that wasn't clearly communicated at the time of booking. When a team member later called to confirm my appointment, I mentioned that I had already entered my card information during the booking process. There was no follow-up from the team to clarify whether the deposit had been received, and since no additional communication was sent, I reasonably assumed everything was confirmed. However, I received a text message at 5:40 p.m. on 10/10/25 -- about 20 minutes before closing -- stating that my appointment scheduled for 11:00 a.m. on 10/11/25 had been canceled. I immediately called and texted but didn't receive a response until the next morning when the business reopened, at which point the appointment was already canceled. Given that appointments here are often booked weeks, if not months, in advance, it's extremely difficult to pivot or make alternate arrangements on such short notice. The lack of follow-up and the last-minute cancellation were disappointing, especially considering the time and planning it takes to secure a spot. I'm sharing this feedback constructively, as I understand things happen, but clearer communication and more proactive customer service would go a long way toward improving the overall experience.

After searching online and taking recommendations from friends, I contacted Premier about their…read morethree-week board and train program for our bernedoodle puppy. When talking with them, they recommended their puppy orientation (which is more like a tailored training session to cover general information and whatever you specifically want to talk about), the cost of which goes towards the bootcamp, so you aren't losing anything in taking the class. I was already going to proceed with the bootcamp, but after our session, I was even more excited for our pup to go. Jessi worked with our 14-week puppy for just about two hours, during which time she made huge strides in her "leave it" and in walking and jumping. Jessi gave me easy tips that I used the next day on a walk, and it was like a night and day experience in getting her to heel. I can't wait for her to attend her bootcamp. Another huge perk to this location (and something I specifically wanted when searching for locations) is they also do general overnight boarding, where they will keep up her training. You can even leave notes about specific concerns if you did their bootcamp with them. They are also so so close to BWI, which is great for us in planning boarding. It's also really not far from DC (just over 30 minutes) for anyone in the District!

I am extremely disappointed with my experience with Premier. My family had been loyal customers for…read more13 years, and over the years we trusted Premier with all three of our dogs and even recommended the facility to friends and family. Unfortunately, our most recent experience with my dog completely changed that. My dog stayed at Premier for approximately two and a half weeks while I was out of the country. When I emailed to check on him, I received a generic response that gave me little confidence that the person responding actually knew how he was doing. I specifically requested a photo or video of him, but never received one. I was also told they would try to post a video of him doing remedial training on Instagram, but that never happened. When I brought him home, his behavior was noticeably different. He came home approximately seven pounds lighter and was absolutely ravenous for several days. He also began having accidents in the house, something he had never done--not even as a puppy. I also noticed silver/metal marks on his teeth that, given everything else, made me concerned that he may have been repeatedly chewing on or trying to get out of his enclosure. I understand that my dog can be difficult with new people and may require extra patience. I have always been upfront about that, and Premier was aware of his needs. That is precisely why I trusted a facility that presents itself as experienced in caring for dogs to provide him with the appropriate attention and care. What is most upsetting is that I never received a meaningful explanation for what happened. After returning home, I reached out to Premier to ask questions, express my concerns, and request information about my dog's care, including how he was housed, fed, and monitored and whether any concerns about his behavior, eating, weight, or attempts to escape had been documented. Premier did not respond to my concerns or provide the explanation I requested. After 13 years of loyalty, this experience has fundamentally changed my view of Premier. I trusted them with a member of my family, and I am deeply disappointed by the care he received and by the lack of communication afterward. We will no longer use Premier, and I cannot recommend them based on our most recent experience.

We needed a last-minute dogsitter after our normal one was overbooked and friends recommended Erin…read more I am so unbelievably grateful that she was able to take our dog because this woman is some sort of miracle worker. Our dog is anxious around people and larger dogs, and within a few hours of being alone with Erin she was already demanding cuddles on the couch. My own mother has struggled to get my dog to come near her. Erin is extremely experienced with dogs and within a few minutes of interacting with her already knew what to do and what not to do. We actually had to pull our dog out of her house because she was so comfortable there. Obviously Erin will be our only dogsitter going forward. My husband and I are crazy dog people and we do not easily trust people to watch our baby. You can absolutely trust Erin, and she will love your pet like her own.

Ok, yes, the owner is my sister. Which means I've seen her and her crew in action since the…read morebeginning. I'm also a long-time dog lover and fur mama, and would not give a recommendation for pet services lightly (even for you, sis, and you know it ). Erin and her team are conscientious, professional and dedicated to providing quality dog walks, cat visits, and pet-sitting services. After a comprehensive initial consultation to get to know your pet and ascertain needs, they meet those needs timely, consistently and with loving care as if your babies were their own. Erin's home is warm and inviting for dogs of all sizes who need overnight care, and every dog I've met during those stays seem so happy, comfortable, and like a member of the family. You can rest easy knowing the Brazen Tails team has this part of your busy life covered. I know her non-related clients would agree!

I brought my catahoula mix in to this location yesterday. My dog gets nervous and stressed at vets…read moreor any place like that. Before doing the exam the team and Dr. Mulford did everything to make her feel comfortable. They were beyond helpful and nice. By the time we were about to leave my dog was playful and laying down which was a 180 from when we came in. The service they have and the way they handled my pet was beyond terrific! I will become a loyal customer of theirs and would recommend them to anyone!

Overpriced, for average service. I recently learned they charge 3 times what other vets in the area…read morecharge, and unlike in the past (when a smaller operation), the service isn't even as good. It's just costlier. They literally charge for the smallest of "conveniences", ones that should be part of good care (and don't tell you up front- you just get charged). I was suspicious but since I'd taken my pets there for MANY years (across owners) I was just continuing for convenience. My fault for being "lazy"- but take heed from my experience and shop around for care! The quality doesn't justify the overcharge...

My fur babies and I truly love this place, it's like our extended family who love our girls,…read moreRuffles & Roxy! They have so much fun when I take them to doggy daycare their with lots of hugs, and friends to play with! I highly recommend Stay Pet Resort for doggy daycare, boarding, and grooming also we love the Vet's who keep them helthly too!

if i could rate negative stars i would!! this place is where we used to take my shihztu to get…read moregroomed. my family was dealing with a lot at this time, so they never went ahead and took legal action. in april 2023, we took my dog there for his haircut. when he was back home we realized he was pretty sleepy and he took a nap. later that day when he woke up, his eye was red and swollen, which he would not open. we took him to the vet, they said his cornea detached! after weeks and weeks of eye drops around the clock and many bills later, the vet did a swab test which showed the cells in his eye were rejecting the medication! he ended up having to get his eye removed... i was absolutely appalled at the response from this establishment stating "he seemed fine when he left, maybe he jumped off the couch at home and scratched his eye." and basically gaslighting me on the phone rejecting all responsibility.. when all i wanted to know was what happened to him!!! yeah, well how else would my dog get a CHEMICAL BURN IN HIS EYE AFTER THE GROOMERS!! do not send your dogs here, they do not care about your fur baby especially AFTER they send them back home with a swollen eye! and you're probably wondering why i am just now writing this 3 years later. it's because i want others to be AWARE of how they handle pets and will deny any harm caused to them.

I saw one of the dog walkers in my neighborhood walking 2 dogs and she did not look like she knew…read morehow to handle them. they started barking at another dog and she seemed flustered and scared. I wouldn't use them since they don't seem to have control. ok

I wanted pet sitting company where I knew who would always be the one sitting for my cats. With…read moresome other companies you don't always knows who comes. Ursula is the owner of Dtails and sole person who comes to the house. She is very reliable, honest, and trustworthy. She texts and sends pictures of your pet to you for each visit and makes it a point to get to know your loved ones. I would highly recommend her.

Jen does a great job with trimming nails and cleaning our cats ears. I thought it be easier to have…read moretheir nails trimmed at the vet but the vet was very rough with them. Jen is gentle with them and handles them is a way that is firm but kind. For both cats we're there for about 10 minutes. We often joke with her that it takes us longer to corral & cage them.

To Nica S... Please edit/delete your review...you did not…read morehave your dog groomed at Groomingdales in Millersville MD, and we are not affiliated with any other salon. There are only 2 groomers at this salon, neither is named Patricia. Thank you Groomingdales Pet Salon Millersville MD..

Although it did take over a month to get an appointment, the Vet, Dr. Meghan Solc, seems to be very…read moreconcerned about my pet. I feel a full review is premature at this time. I will write a better review after our next visit.

Quack. Spent THOUSANDS of dollars to have my dog's skin condition tested and treated with shots…read morethat never worked. My dog was miserable for YEARS and on constant medication like prednisone and antibiotics to try and relieve his itching. After being told at the Veterinary Dermatology Center that he did not have a food allergy, I tried changing him to a non-grain diet anyway. Symptoms cleared up almost immediately. Really? Thousands of dollars on this specialist and you can't figure out he has a grain allergy? Seems like he was more interested in making money that curing my dog's condition.