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    DC Appliances

    5.0 (1 review)
    Open • 9:00 am - 1:00 pm

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    1 year ago

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    Valley Appliance

    Valley Appliance

    3.0(2 reviews)
    19.6 km

    Easy to schedule and they show up on time. Tech was pleasant and well versed in his work. Thank…read moreyou for a great job

    Valley Appliance was sent to my home by my home warranty company to repair my oven. Unfortunately,…read moreafter multiple visits and supposedly replacing multiple parts, my oven still has every single one of the exact same problems it had before. At this point, I honestly have no way of knowing what was actually replaced because nothing about the oven's operation changed. Trying to get them to come back has been even more frustrating. I have now had TWO appointments where no one showed up. The first time, someone from Valley Appliance called me personally and told me they had the part. He said he wanted to give me the first choice of available appointments, and we scheduled the appointment together over the phone. No one showed up. When I tried to contact the office afterward, I couldn't get through, so I sent an email. I was then told that if I hadn't received a confirmation message from them, I didn't actually have an appointment. This was an appointment that THEIR employee had called ME to schedule. The second time, my home warranty company scheduled an appointment with Valley Appliance. I then received a message from Valley Appliance saying that unless I contacted them directly to schedule, I didn't have an appointment. Again, I tried to call them directly. Their answering system tells you to leave a message, but then immediately says the voicemail box is full or not set up, so you can't even leave one. Since I couldn't get through by phone, I emailed them and explained exactly what was happening. Their response was to tell me to call the office to schedule. So Valley Appliance calls me and schedules an appointment themselves, then says it wasn't an appointment because they didn't send a confirmation. My home warranty company schedules another appointment, and Valley Appliance says that one doesn't count either because I have to call them directly. Then when I try to call them directly, I can't reach anyone or even leave a message. Meanwhile, my oven still has the identical problems it had before multiple parts were supposedly replaced. Between two no-shows, conflicting information, an appliance that still isn't repaired, and a scheduling process that makes it nearly impossible to actually get service, this has been an incredibly frustrating experience. I would absolutely not recommend Valley Appliance. If your home warranty company assigns them to your claim, I would ask for another service provider.

    DC Appliances - appliances - Updated September 2026

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