I love the guys that work here!!! They are very knowledgeable and great listeners!! They fixed my…read morecar and the detailing was remarkable!! Thank you guys and I will tell the whole world how great this shop is!!!

Took two weeks longer than told. The front left fender that was buckled was repaired and repainted…read more I appears something "touched" the paint before it was dry and there is a mar in the paint about a quarter inch in diameter. Nothing needed done to the hood; however, it has a white milky film right over the fender they repaired...we can't tell what that is from. The spoiler/ground effects on the left side of the car must have had to be removed to do the fender work and they did not replace the screw in the front holding it on securely. On the rear bumper, they were not able to get the OEM surplus replacement from the dealer they had thought and wanted to put a brand new one on at three times the cost. We told them to leave the rear alone. When we called to check on the progress of the front, they advised they had already "repaired" the rear spoiler (prior to advising about the additional cost and without approval). We told them to just put it back together; we would take care of it ourselves. When we picked the care up, they had put the rear spoiler back together. We did not realize the repair they had done to the spoiler did not include paint. (Who "repairs" without painting?) While the rear spoiler was intact, the repaired portion was only primered! The car was filthy when we picked it up; so we could not see all the defects. Once we washed it and noticed the defects, we contacted them and were told, "You signed off on it." This appeared to be equivalent to the work of a body shop at a vocational school!

I would give them higher than 5 stars, but that is the highest I can go…read more The saga beings on June 12th when we hit a deer with our trunk on our way through Kansas. My insurance agent setup a tow trunk and I had her make sure it was one that could not only haul the truck, which was not drivable, but also tow the RV that I was pulling. Tom the tow truck driver was awesome! We were in the middle of nowhere, KS, and he was able to get us all hooked up and towed us back to Dodge City, KS and Bailey's Body Shop. He even setup our RV behind the body shop that will fix the truck, because I didn't know where else to go. He then took us to a gas station to get gas in the generator and gas can so we would not run out during the night while using the AC, as it was over 100 degrees that day. The next day (Monday) we tried to get a rental truck to finish our trip, but we found out that most rental car companies don't rent tow vehicles, making me basically stuck! The owner of Bailey's (Bob Bailey) himself, let us use his personal truck and a friend towed the RV to Wichita (3+ hours away) and we were able to rent a U-Haul truck that allowed us to use our hitch and finally was able to complete our trip to Oklahoma late on Monday night. We thought the repair (estimated at over $10K) would take over 2-months due to part shortages and also logistics. I'm happy to report that just over 3-weeks they had my truck ready, and it looks like new! I would definitely recommend this body shop to anybody!!!

I have no experience with their body work but I do want to brag on the way they treated my daughter…read morewho had a piece of her bumper come loose when she was traveling alone from Arizona to Chicago. I suggested she try to find a body shop in Dodge City to see if there was a way to patch it or something to get her on her way She found Baileys.She said several men swarmed her car ,,got under it and managed to cut and patch it enough to get her safely back on her way. No charge Here is my point. .When a shops integrity and resourcefulness is that apparent as well as the kindness shown to my daughter ,thats the shop that will get my business.Thank you Baileys from a worried father and mother a couple of thousand miles away!

Adding an update. My…read moreteenage son lives in Dodge and as everyone knows finding a good service business that you can trust can be difficult. My son took in his Buick .. and while the older service guy at the desk can be difficult and blunt ... the other men are awesome and have great customer service. They fixed the issue quickly, at a good price and he was back on the road.

If I could give negative stars best believe I would. I bought a 2019 Hyundai Elantra. 2 weeks into…read moremy purchase a sensor light came on. No big deal I alerted the dealership and they took my car in and tried to fix it. A few days later I go back to pick it up and it's all good to go. I drive it for the day and sure enough the same sensor comes back on. I alerted the dealership once again and they took my car in. Heres where things went down hill. I had a progressive snapshot in my car to monitor my driving. I witnessed them driving my vehicle (yes I know they need to drive it to make sure it's working properly) but they drove recklessly and failed to alert me that they unplugged my snapshot which is a red flag to my insurance. I simply asked them why they drove recklessly their response "we need to drive it to make sure its working". I simply asked to call me next time they're going to drive my vehicle. They sighed and said fine. They called and said were going to drive your vehicle to make sure it's good to go then you can come get it. Little did they know I was across the street eating and had a clear view of my vehicle. 30 minutes I kept contact with my vehicle and my phone rings. "Hi this is Tom from G&G Hyundai in Dodge City Ks, I just wanted to let you know that we just parked your car and it's ready for you." I watched them lie to me about driving my car. I talked to the Owner John and he told me that my expectations were to high. Might I add that my vehicle was being driven at 5:35am while in their possession. I never want to go back their I dont recomend it however they had a used vehicle that my sibling wanted. As much as I didnt want to go I did. We were doing the paperwork and they said that the vehicle was sold. A former employee told me later that the owner simply didnt want to sell to us since the first incident. Ok fine, we can take our business elsewhere. My vehicle has a 10-year warranty for the powertrain 6-year bumper to bumper. My check engine light came on and it was for my thermostat. Guess who refused to service my car and made me drive 2.5 hours to the nearest Hyundai dealer. So if you do purchase a vehicle from them. Tom the service department manager and John the owner you need to watch out for them

I had a mixed experience with Lucas Auto Glass. I was able to accomplish the goal of having my…read morewindshield replaced at a reasonable cost, but the customer service was not up to par. My experience on the phone was pleasant enough. The phone was answered promptly and courteously, and I received the information I needed in a professional manner. I set the appointment for the following week, providing plenty of time for the necessary glass to arrive. When I arrived, the first thing that struck me was that the customer waiting area was probably dirtier than the workshop itself. Most of the chairs were so threadbare that they literally had just a few threads remaining. Usually the furniture someone has dumped at the curb is in better shape, more sanitary, and better looking. I didn't even get a chance to try sitting on one because the glass hadn't yet arrived, so we rescheduled for me to return the following morning. I received a call the next morning asking me to delay my arrival for another hour. When I arrived later, the repairmen were out on another job. I had to wait about twenty more minutes despite already having an appointment. The shop is a little unusual in that there is no music or television. I don't mind the quiet, but with the door open between the waiting area and the shop, I was able to see and hear everything. While the physical labor was being done in a professional manner, the lively banter between the two installers was not. I had flashbacks of being in a junior high bathroom while listening to their discussion. Having said this, the quality of the replacement is very good, and the price was less than I expected. It's too bad the customer service was not what I expected, because I would have liked to give Lucas a much better rating.

great service Cesar the mechanic got after it and got it done quicker than the quoted time really…read moreknew what he was doing. thank you for the great service and job well don!!

This is a do it yourself or an automated wash. There are no employees here so you are in your own…read more The vacuum did well and we chose the $10 automated wash which did a decent job. For $12 total and a little elbow grease our truck is a lot cleaner than when we started.

I've been there twice in the past 3 months. Both times there was a malfunction. First time I called…read morethe manager who came and reset the wash for me. Second time, just this morning, the brushes didn't spin at all, and it told me to drive out when it was clearly nowhere near finishing a wash cycle. Bug guts still all over grill and windshield. This time, I left (after paying $9 to wash my car) and just chalked it up to a loss and went and rewashed it elsewhere. I don't think this is an isolated occurrence at this point - won't be back.

3 am Pouring down rain and they let my dogs in the truck with me. Then when the motels refused my…read moredogs they took them back to there shop and watched them for me. Way beyond my expectations.

Driving through Dodge and my car started making a noise. Corky put it up on the lift, examined it,…read morefound nothing and the noise stopped. He charged me nothing and was pleasant and conversational the whole time. If I lived in Dodge, he would fix all my vehicles. Thank you, Corky.