Poor communication, lack of respect and accountability. I had gotten my wife a facial for her birthday with the help of Ester. We had planned for the date and time. When my wife showed up, Ester nor the manager could help us out and said that one was not made though Ester clearly recalled our conversation. They were unable to help us fix the situation and my wife had to leave empty handed. A high end business shouldn't treat their clients in this fashion. Unacceptable. read more

Service is great , very professional personal well trained. I never had my hair done and take care of as they have done in this place. I will recommend it. read more

Hands down the best salon in South Texas. I currently live in San Antonio, but will travel to McAllen to get an appointment with Rita. Rita is the most talented hair stylist I have ever met. She is extremely kind, and genuinely a great human being. Not only will she explain everything she's doing, she really listens to your concerns, and will help you manage your hair. read more

de Sanchez Day Spa & Salon - Babylights done by Rita - Day Spas Near Me - McAllen, Texas

Staff and service were excellent. Facilities really helped me relax too. I would return there for another treatment. read more

Love this place! I go as often as I can! If you have an afternoon or the whole day- Go and enjoy! Best in McAllen! read more

Not bad, but I'm not planning to go back for massage: I booked a 80min massage and only got like 68 min of massage. I know 12 min is not much but it feels bad when you're paying for the full service. The massage was average not bad but not fantastic. Seems to me that the therapist was tired... and in a hurry. The massage table is good, has arm rest when you are facing down and I really enjoyed that. No drink offered after the service, I was expecting a tea or water, i usually like to drink something and relax 5 minutes after massage. read more

Worst salon ever. The required "consultation" is a joke. Everything I told them was ignored. My hair was totally destroyed - it is broken, damaged, literally falling out. I requested to NOT be under the heated dryer with bleach foils in and they insisted that this HAD to be done and then were surprised when IMMEDIATELY after, my hair was already damaged and breaking. She left me under the dryer for 25 minutes! The haircut was initially a "dry cut" that she said she was going to shape after color was put in but she never did. I also had requested root cover up and she didn't even do it - she claimed she used toner to cover them - so now I just have glistening grey hair. Total disaster AND they had the nerve to charge $500! Do NOT go here if you are used to QUALITY care for your hair. read more

I got my hair done here a month ago "thinking" it was a super nice place & I PAID $450.00 for this look I cried when I got home I will never come back here again Aaron was my stylist I asked for something completely different this was what I got ruined hair it looks worse than when I came to get my hair done read more

de Sanchez Day Spa & Salon - Horrible hair - Day Spas Near Me - McAllen, Texas

I don't usually add reviews, but this place is by far, the best of the best. I literally don't trust anyone else with my hair besides Rita, so much to the point where i literally drive from San Antonio (moved here two yrs ago) every 3 to 5 months JUST for her retouches and color. Since coming here, my hair has grown fuller and thicker and her judgement is always so good and worth the price considering in SA, prices for her services with her experience are double what she charges here. Love it, I'm treated w nothing but the best service and hair read more

de Sanchez Day Spa & Salon - Balayage by Rita - Day Spas Near Me - McAllen, Texas

I called for a pedi and they were able to fit me in a little over an hour later. I had a great pedi by yudith who did a very thorough and gentle job on my calloused feet. I had a pedi last time at a place nearby and it was awful - one of my toenails is still bruised. Yudith also gave me a tour of the facilities as I'd never been there and I look forward to future visits for other services as well. read more

de Sanchez Day Spa & Salon - De Sanchez front entrance - Day Spas Near Me - McAllen, Texas

I've been a customer at DeSanchez Spa & Salon for many years! Excellent service every time. 10/10 for all their services!

Great spa! Wonderful service. Would recommend for multiple services. Great location, very clean

I used to try fit in an appointment once a week or every other week, but they make it so tricky especially if your schedule is not as flexible. However the only reason I would go back there was that three members of the team were good at their job, and without them, definitely, I wouldn't have gone back. De Sanchez needs to train their staff better; Especially the woman at the front desk as far as customer service. read more

I can't believe what I am writing, on so many levels. a) When did McAllen get such a great spa like this? And b) When did I become such a city snob that I apparently didn't think it was possible for McAllen to have such a spa. I am traveling through McAllen right now and had some extra time today. Nursing a sore shoulder, I thought I would try this place, based solely in the Yelp reviews. I tried only the massage, so can't speak to anything else except atmosphere. Before I start drooling in my comments about the message, let me comment briefly in the atmosphere. They try. It is not a dream spa. But it is also far from the worst I have ever visited. For the most part, it is comfortable and clean, if not particularly tastefully appointed. But, they tried. And they get points for that. But for realz, folks, my deep tissue massage with Ann was incroyable. I imagine it would be tough to massage someone for the first time. Especially if you know the person is just passing through and may never be back again. Ann was incredibly responsive to my areas of pain and to my needs and I left feeling fifty times better than when I came in. It was one of the best massages of my life. (Ann, are you reading this? I hope so.) read more

Definitely recommend. We came here to get our hair and makeup done for a wedding and the hair looked pretty good. The makeup also looked good -- we had 2 different make up people...one was VERY SLOW and the other did it quickly. I wish the slow person had 1 person instead of 2. I know there aren't many reviews for places in the valley so I wanted to support this business and spread the word. :) I recommend them offering their guests something to drink though if they are going to be there for a long time and getting multiple services. Also, if the person is a slow worker, don't schedule 2 guests with them! read more

I go in not knowing what I want and I come out with exactly what I wanted! Highly recommend

I have very thin and delicate hair so finding a stylish is very hard for me since they can never handle my hair right, so I took a risk and booked an appointment here; mostly because when I googled for a hair spa it had over 70+ 5 star rating. So I was very impressed and after getting my hair cut I can see why. The guy was amazing with my hair!! Besides my hair being VERY thin (especially in the crown area) it was also very damage with split ends. I went for a pixie hair cut thinking it would help but the guy (who's name is Aaron btw) decided to give me a bob instead. The look came out AMAZING!!! For once I actually LOVE my own hair. He took care of it and made it look fierce and flawless. Found my new and fav hair stylist. Will be coming here again for my next hair cut read more

Been here 4 times already. Twice for a prenatal massage and twice to get my hair done. Each time was a very enjoyable experience. I had the same massage lady both times and she was super sweet. So nice to talk to and did a good job at working out some knots in my back. My last visit was to get my hair done. I had Rita (Margarita) as my stylist. She was AMAZING! I told her to just chop it off, but she was very good at making absolutely sure that that's what I wanted before cutting. I had such a nice and easy time talking with her which says a lot being that I'm very introverted and socially awkward. I'm usually the person that just sits in awkward silence while I get my hair done, but not with Rita. When it was all over, I loved my new hair style. She cut it to length I wanted and gave it nice framing for my face. She made sure I was satisfied before I left. Every time I've been to De Sanchez, I've had excellent customer service. I will definitely come back here from now on to get my hair done (specifically with Rita :-) ) read more

Beautiful spa. Made me feel very welcome and pampered. Had the best facial ever from Amy and the absolute best massage ever from Brenda. Was the first time there for me but definitely won't be the last! read more

Best customer service!!! I got my hair colored/balayaged by a stylist and didnt like how it came out. Spoke with management and she redid my hair on her day off at a discounted price! She even trimmed my hair and styled it. Hard to find places that actually care about customer service and delivery such exceptional work. Highly recommend de sanchez for all your hair styling needs read more

I love this place! The spa services are phenomenal, with the sauna and showers available to use after your session. They use pure organic products in their facials and they also sell Aveda products! After seeing Hilda for a facial and waxing, I became a regular. She is fantastic and really knows what she's doing. read more

My hubby and I scheduled a couple's massage here about a year and a half ago, and we were not impressed! First of all, the ambience is not what you called relaxing. You can hear people talking from the next room and needless to say, the soothing" experience was not there at all. We never went back and not plan on going; furthermore, we do NOT recommend any of our friends and family this place. read more

When I travel I like having a nice set of paws and the girls at de Sanchez did a phenomenal job! I adored the cheetah print theme that was visible everywhere in the salon. The receptionist greeted us and made us feel more than welcomed within seconds of walking through the door. The girls that helped my aunt and I were simply amazing; they went above and beyond our expectations. They were courteous and polite throughout every aspect of our manicures. The lotions that they used made my skin feel soft and supple and she also recommended a product to use on my dry cuticles and proper usage of the product. They also featured a wide variety of OPI and Zoya (I think) polishes and picking a color was almost impossible. The girls also had pretty good social skills and were able to make the usual "small talk" not awkward but comfortable and seemed natural. The cleanliness of this salon was a perfect 10/10! The girl that was doing my nails cleaned her station just before I was seated, mid way through (minor wiping away flecks and particles that were on the station), and a thorough cleaning and sanitization as soon as we were through. The young man that was sweeping also did a thorough sweep through of the whole nail salon, hair salon area, and the hallways. Whenever I'm in McAllen again I will surely be returning to de Sanchez! :) read more

I went to get a hydrotherapy treatment for the first time and asked if there was anything that I needed to know, the staff said just to bring a swimsuit. I ended up with horrible bruising and now have to go get a new dress for an even that I have tonight. If I had been told about the bruising, I would have never scheduled it. I called and spoke to Eric who asked if I was tall and that it never happens, well it happened to me! Also, if height matters, shouldn't they ask when booking the appointment? I am very disappointed and feel as though they really don't care. I am left with horrible bruises. read more

de Sanchez Day Spa & Salon - Horrible bruising - Day Spas Near Me - McAllen, Texas

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I love that I can make an appointment online. I go to Lori for color every time I'm in town. She takes her time to pick a color that is exactly what you're looking for. I'm terrible at describing what I want and she manages to wow me every time. She's great at what she does. Best beauty experience in this valley thus far. read more

Awesome service! The salon was able to work with my schedule to get me in last minute. I'm from out of town and they made me feel right at home. I so wish I could take them home with me. I recommend Aaron for the balayage. Two thumbs up! I had Veronica cut my hair and do a root touch up as well and couldn't be happier with the end product! Thank you de Sanchez salon!! read more

Maybe I've been spoiled with Woodhouse spa which is where I've been going for within the last few years but De Sanchez used to be the best spot I have visited. As of recently, the care and concern is just not there. My therapist was supposed to do a relaxation massage And the massage was so fast pace it felt like the quicker she massaged me the quicker time would pass. She also seemed frustrated with the fact that I had trouble relaxing because of this. I truly never felt like there was any care for me from either the therapist or the people working at the front desk. At no point ever was a beverage ever offered and the relaxation room was only comfortable for three people at the most. The steam room was broken and the changing area was so small and cramped that it felt uncomfortable if there were two people in there at the same time. The valley desperately needs a Woodhouse, as I've seen their customer service and the level of comfort is above anything here. read more

I purchased specific services for my 65 year old mother from over the phone stating exactly what services she should have as she is not familiar with the spa, my mother went in and had completely different services. Long story short they still charges me for those services and the manager asked me "if my mother was competent" at which time I stated it was none of his business. This was a mother's day/birthday gift for her so if you expect to get the correct services, please ensure you record all conversations given the staff is not capable of appropriate customer service read more

Wow. I was totally blown away by de Sanchez! I've been to plenty of resort day spas and de Sanchez was every bit as amazing! Being from Chicago, I wasn't sure what to expect but I will defiantly be going back on a regular basis. The staff was super attentive and friendly and the deep tissue massage was unreal! The prices were also very reasonable as well. I know they went through a remodel about a year or so ago and the facilities are top notch!! read more

I was told this expert colorist or color specialist does wonders with hair. (Like its a thing) Man that is FALSE she over processed my hair...i wanted blonde not silver. If you're a color expert, shouldnt you know the difference? My hair is sooo dry and frizzy I feel like its going to fall out once I brush it! Please do not let this GIRL color your hair. She runs back and forth with color while having 2 or 3 other clients at the same time! Its stupid! I almost cried! To top it off I bought these expensive ass extentions for her to ruin as well! Its like blocks of different color all from the root to tip NOT blended at all. DO NOT GO WITH RITA! OR MARGARITA! IF I COULD I WOULD RATE HER WITH 0 STARS! read more

I received the best treatment on May 3rd 2017. My massage (relaxation) was done by Elisa and she was absolutely perfect. She explained all the amentaties and gave such a informative tour of the facility and all they offer. After my message I had the pleasure of trying out their sauna and jacuzzi! So relaxing and felt very taken care of. I also got a hair cut and blow dry. Leti was so nice and did a great job on my hair! Definitely going again! read more

I was in McAllen for business and needed to get my nails done. Carina did a great job on them. It's a really nice day spa. She cleaned out the pedicure chair prior to me getting into it and after I was done. On Wednesday nights they are open to 10pm.. Which is great. Overall, I will definitely recommend to others. If you want to pay a little more and want great service, this is the place to go. read more

I walked in for Aveda products. The owner was outside we started talking. Really a nice guy. I got my products and a pedicure. They did a nice job. I will be back for a monthly facial. They use the same products from Hungary I use. I have found a new home for pampering while I am here read more

I basically chose de Sanchez blindfolded because I couldn't find any great reviews on the Web at the time. Luckily, I made a great choice! Analisa is my regular stylist, and while she may have her own crazy hairdo and colors (think of a Hispanic Katy Perry), she always cuts mine in the simple, professional style I prefer. I have naturally wavy, thick thick thick hair and she is excellent at thinning and blending my layers so that it looks like it's all one length but is instead tons lighter due to the thinning. I have been going to her for around 1.5 years now and I will never go to another stylist as long as I am in the RGV! read more

I was visiting McAllen for the holidays so my mom and I decided to go get pampered at the spa. It was a pleasant experience in a nice location. Since it was holiday season they couldnt fit me in for a brazillian wax but they made time to give me the manicure I needed and a mani-pedi for my mom. Surprisingly, the prices are a lot higher here than they are in los angeles but they did do a nice job with our nails and the staff was professional and friendly. -Very easy to talk to! Ill come back next time I am in McAllen, thats for sure!! Thank you, Letty!! read more

Best salon and spa in the valley. For hair, ask for Rita. She fixed my uneven/ too dark color perfectly without damaging my hair when three other salons said it wouldn't be possible without a whole lot of damage and a steep price. The cut was also exactly how I wanted it. Her and everyone here are very friendly and the prices are reasonable for a spa and salon of this quality. read more

Not bad. Probably will be the place I go to if I'm down from Houston and really need a haircut.

I have been coming to De Sanchez for years. Rita is the BEST. She is so accommodating and has an amazing attitude. I show her a picture of the color and style I want and she ALWAYS delivers. She never disappoints! I highly recommend De Sanchez n Rita specially. You will not regret it read more

I have been a client of dr Sanchez for many years. When my mom was alive she was one of their big clients. I love how they care for their clients. The spa is always warm and inviting and I feel close to my mom whe im there. read more

This place is awesome. They have a small men's barbershop in the back. They take very good care of their clients and have a keen attention to detail. Would highly recommend this place. Thanks De Sanchez!! read more