The rooms and stay- a 3. I cannot stand beds made of sponge. They kill my back. I went 2 nights…read morewithout much sleep. If you like beds made out of a giant sponge, the rest of the room was fine. Also, parking lot fills up and the spaces are super narrow. Service was good. Location is great. Meeting and event service- a 5. Meeting room good. Food excellent. Staff excellent. Highly recommend for meeting and events.

I'm willing to give this place five stars based on the bed alone…read moreIncredibly good hot water shower in the morning The beds were the best I've slept in and at least a year I could bore with other particulars about the hotel But my top two favorites were the best I've experienced Beds and hot water

My two best friends surprise me with a pre-wedding weekend!…read more We stayed two nights in this centrally, located location. Paragary's is right across the street for a nice dinner and there is a good Asian restaurant within walking distance., Starbucks is right next-door and so is an on-site breakfast lunch spot. We went to the Asha Urban Bathhouse for a relaxing afternoon and then manicures and pedicures.

We stayed for one night on the 4th of July while in town to watch the A's play. When we returned to…read morethe hotel around 10:00 p.m., everything seemed fine at first. However, there were a few unexpected issues that were disappointing, especially after reading so many positive reviews. A couple of the face towels in the bathroom had a noticeable mildew smell, which was unpleasant. In addition, the air conditioner was extremely loud throughout the night. It repeatedly turned on around 1:00 a.m., 2:00 a.m., 3:00 a.m., and 4:00 a.m., making it difficult to get a good night's sleep. I hope management will address these issues, as they would make a big difference in the overall guest experience. Other than that, our stay was fine, and I appreciate your attention to this feedback.

We really enjoyed our stay at Embassy Suites Old Sacramento! The location right on the river was…read moreperfect, and the hotel had a great atmosphere. The drinks were excellent, the complimentary breakfast had plenty of options, and while it was definitely a busy hotel, everything was well managed. We stayed on the 8th floor, which was nice and quiet. One of my favorite features was the separate living area with a ceiling fan, making the room feel much more comfortable and spacious than a standard hotel room. The staff was friendly and welcoming, and valet parking made coming and going easy. We'd definitely stay here again.

Let me start off by saying my experience at this hotel was NOTHING short of AMAZING…read moreThis was one of the Greatest Weekends for me, as I had arrived early to the hotel as was waiting for a room to be ready for early check-in. I was greeted by helpful staff and started exploring the lobby and the amenities, it was my first time in Sacramento, as well as my first time Meeting & Greeting a young lady I had met Online ‍‍ We weren't meeting up for a few more hours so I decided to explore the area for things to keep us busy, mind you it's Memorial Day Weekend The staff at the Embassy asked what brought me there and so I told them about how we met and what got us to this point. The staff saw I was a bit nervous/anxious and immediately without my knowledge, jumped into "Action". I asked about having flowers delivered.... Then they gave me recommendations for attractions and events for the holiday weekend "Do you have any dinner reservations we can help with"....these were some of the suggestions and questions I got ‍‍‍ After exploring, I came back to see if my room was ready, and I had been upgraded to a Suite, which had a view overlooking the River Then she arrives ‍‍ And I head to the lobby to greet her, she asked to see my room, so we went back up & upon arrival...the flowers I had ordered were in front of my door she was so surprised and I totally wasn't expecting that delivery by the staff I showed her the room and the view then we went horseback riding. We got back around 730-8pm the staff had changed but all knew this was a special weekend, because once we got back to the room we had an even bigger surprise.... A whole table setting in our room with Chilled Champagne and a lavish charcuterie board Needless to say, this Weekend will be one of our Cherished Memories as the staff went Above & Beyond making our visit the Most Memorable Thank You Melissa Medina Director of Front Office Operations and Embassy Suites Hilton Riverfront for The Best Hotel Experiences I've Ever Had We Will Be Back

I've had the opportunity to experience The Citizen Hotel a few times now, during work trips and a…read morePilates event, and they never disappoint. The rooms were clean, the location is convenient and just a short ride from the Amtrak station, and it's a great place to stay when exploring downtown Sacramento. I also enjoyed the hotel's décor, which gives the property its own unique character. If you're driving, I'd suggest using the nearby parking garage or valet. I personally felt more comfortable avoiding street parking.

I usually enjoy staying at The Citizen but it's been hit or miss for me now for a while. For the…read moreprice you pay per night here, I'd expect a since stay. The room sizes, I've realized, vary widely. I've been lucky enough to be put in rooms where it's far too much space for one person (not complaining, just an observation!) and this last visit, I was in a room where I could barely pull the chair from the table without hitting the bed. Felt like I was in a small dorm. Light switches weren't working, wires near the phone and tv were exposed & it just wasn't the nicer Citizen experience I am used to. I will have to see how things go on my next visit and hopefully the room is nicer otherwise I may have to explore my other Marriott options in the area (of which there are plenty).

We stayed here for my daughter's "pre-prom" night , and let me just say that we were more than…read moreimpressed! Thank you so much to the Hyatt House Sacramento for helping make my daughter's prom so special!!! Amazing venue and even better service. Cosmo and Teffani were beyond amazing and helped make my stay feel comfortable with elegance and class. The customer service Cosmo displayed was unmatched !! We felt like royalty with the amenities the hotel offers and exceptional service . Thank you for assisting in making this milestone event magical !! Book here!!!

Came here for a little "staycation" and o was pleasantly surprised. The location is great! Easy…read moreaccess to the freeway and plenty of food options, the room had a microwave and other amenities, they even had complimentary breakfast. I loved all the historical aspects of the hotel, the natural brick walls, the beautiful Victorian windows just very nice and original! My favorite room was the dining room that was giving speak easy, it was very moody, with beautiful big windows. I will definitely be back!

Came here for a staycation via Chase The Edit Program…read more 1) Check in could have been smoother. We called a day in advance for earlier check-in and they said it shouldn't be a problem. When we arrived at 3pm, they said the room was clean, but hadn't been inspected and they would text me in 10min when it's done. Fast forward an hour later, and no text came through. We checked in with the front desk and their apology was that they forgot to let us know... The front desk agent didn't go through any of the hotel amenities or benefits as part of the Edit. 2) Room itself is nice and shower is enormous, but no bathtub which seems like a missed opportunity. 3) Social hour (5-6pm) is fun with generous pours of local wines, beer, cocktails and mocktails. Pool is popular and they provide sunscreen, which is a nice touch. No hot tub. Also, they are quite strict that it's only for hotel guests as there is someone guarding the entrance. 4) The only on-site hotel restaurant, Revival, is 21+, which is discouraging for families. You can order takeout to your room though. 5) Fitness center is certainly on the smaller side, but has the necessities. Overall, a solid hotel that misses on a few marks for service.

My daughter gifted me to Kimpton Sawyer Hotel for a staycations. What a lovely hotel for it. It's…read moreclose to many interesting destinations like the Golden 1 Center, Crocker Arts Museum, California State Capitol Museum, California State Railroad Museum, Old Sacramento waterfront, and cinema, all within walking distance. When I checked in on Sunday (July 26th, around 4:30 pm), the female staff (whose name I forgot, ) at the front desk was very friendly, professional and super nice. I got a very nice upgraded room (because of my daughter's credit card privileges). The room was big and clean. But the spotlight is on the bathtub!!! A standalone, deep, and curved soaking bathtub that I was able to enjoy this full-body immersion experience with the mandarin and citrus bath salts that the hotel provided. That made my stay truly luscious and fulfilling my daughter's aspirations for me!!. They have a coffee time in the morning at the lobby where we can choose from tea, hot coffee or iced coffee. Then we got to enjoy the social hour for drinks from 5 pm to 6 pm. They offered various wines, beers, liqueurs, non-alcoholic drinks, and appetizers. I particularly liked the cocktail, Silver Spoon cocktails, offered on day 1. It's very smooth and mellow especially when pairing with Korean spicy chicken wings which were the perfect appetizer. We really enjoyed the time at the cozy lobby. It's a nice way to cool down. They have a cocktails making class (Mixology) at the Revival (hotel bar/restaurant) for registered guests and the class is offered daily at 4 pm, same Cocomo drink every day. Adam was a fun and energetic teacher and we all were joyfully engaging like the perfect students. I liked the drink and the the class!! Activity for adults. It's totally cool! We ate our meals mostly at the Revival and room services from the Revival too. I will do a separate review about the restaurant. I loved their gym. Quite spacious with quite a few equipment. I was there exercising alone so I tried most of the equipment. They have a big beautiful pool that's absolutely inviting. They also have several cabanas for groups rental. But it's just too hot to be outside. So I spent most of my time in my hot soaking tub! . I also went shopping and watched a movie. Shenna was very pleasant when she helped me to check out of the hotel. I had a great stay.

Broken leg on nightstand left table unbalanced so when I put my hand on it in the dark (getting up…read moreto use bathroom) I lost my balance, hit my hand on the wall & barely managed to prevent falling. I woke up with 2 very sore fingers on my right hand. I reported to desk (only 1 staff working solo). She did give me an ice pack and a wrap. She did apologize. She asked me what she could do. That's odd to me, I've been in customer service over 45 years, I never asked a customer "what can I do?" for bad service or experience s...just make it better. I told her have someone go remove the nightstand so the next guest doesn't get injured. I went back to room to record how severely unbalanced the table was. A HK Supv (Myneli) was very kind but also unsure came by, I told her take it out PLEASE. It's a handicap room to make it easier for those of us with disabilities, not to make it unsafe or uncomfortable! She removed it as I requested. The front desk agent, said she was going to make an incident report and a manager would contact me, I never heard from anyone. That was 5 days ago. The front desk agent said she would put some points on my honors account, never happened. I also reported that I left my breakfast passes on the same dresser I placed the tip (not 2gether) the tip and passes were gone. The front desk did replace them, thank you. I also chose this location because it had an outside hot tub near the pool but was disappointed to see CAUTION tape like a crime scene. No access. PLEASE update repairs so we have accurate info when booking! I opted for a hot bath (dirty tub, I had to clean. See photos) There was also long hairs on the soap & shampoo bottles. I always travel with clorox wipes BUT why do we have to spend so much money and still have to sanitize a room? I still leave a cash tip daily because im sure they work hard & are most likely low wages. It's the right thing to do. Lastly the decor in the room was off. Only 2 small pictures and no full length mirror nor suitcase stand. I reactivated my Marriot account, I don't know if I will continue on with Hilton.... Update Manager? Luis Robles gave "stock" reply in Trip adviser...wow Hey Luis, you should ACTUALLY READ the reviews, some things require sincere attention not "copy & paste" reply....

Hotel room is spacious, lobby with only one long table and two other small tables. The other…read moreseating side is closed off for restaurant. Very uninviting atmosphere. Dirty pool with debris, jacuzzi that is not working. Very tiny fitness room, two people inside and already overcrowding the place. I travel weekly for work and I try to stay within Hilton brands. Pool and fitness center are my top priorities in choosing lodging, with bath tub for second priority- to soak my bad back and shoulder before sleep. Personal fitness is very important for my work life balance. It is very dissapointing when this hotel list pool, jacuzzi, fitness as amenities offered but not up to Hilton standards. Bathtub paint is chipping away, making the bath tub unusable for soaking.

Beautifully renovated, this riverfront hotel is a must stop by for local residence and travelers…read morepassing through the Sacramento area. Came here to take one of the yoga on the river classes being held by YogaSix every Saturday morning in September. Lovely way to start your weekend with a slow flow and gorgeous water views. Stuck around after the yoga class to enjoy some coffee with a friend on the back patio. Cute merchandise available for purchase curated from local vendors. There is valet parking available and also free self service parking. You do not have to walk very far if you do self service parking. Friendly staff and the public areas were ultra clean. For those looking for somewhere to eat dinner nearby, Scott's seafood next door does not disappoint.

Westin Sacramento…read more Upon check in I was told that handicap parking is free but it is first come, first served. The hotel has 3 handicap stalls for the entire hotel and Scott's restaurant combined. So the first night I was told valet was my only option since it was full. I was willing to look past this but then we moved our car the next morning and didn't use valet again for over 24 hours. But we still got charged the $52 for valet for every night we stayed there. After speaking with the desk they removed the middle day since we didn't utilize valet at all. Then someone who works at a different location mentioned we shouldn't have to pay for valet if we have a handicap vehicle because we would park in a handicap stall yet none were available. I mentioned this to the front desk and Analeigh (not sure the spelling) just looked annoyed and said she credited one night of valet. But upon checkout we still had 2 nights charged of valet. I told her the middle night (of 3 nights) should have been credited anyways since we didn't utilize valet that night (or day). So she didn't really do us any favors for the situation. She acted extremely dense and rude. When she finally agreed to credit one night of valet she was visibly annoyed and smacked the bill printout on the desk and proceeded to do something else. I am sure the Westin has cameras and can clearly see I never once raised my voice or was rude to her at all. Yet she didn't even ask "how was your stay" upon checkout before we even had the interaction. It's like she knew the hotel was lacking and didn't want to even ask. Not to mention zero compassion and zero customer service. In addition, the linens were worn down and towels were threadbare during our stay. There were actual holes in our pillowcases and threads coming apart on the comforter and blanket. The area under the sink was super dusty and there was someone else's hair down there with the towels we were supposed to use. There was also hair under the tub. Gross. To top it off, one of two elevators were broken our entire stay. Another random guest said he was there all week and the elevator had been broken causing long waits for everyone trying to use one elevator. He said the Westin charges so much and yet they have zero care for their guests. After our experiences I am on the same page as him. Hopefully the upper management can take these things into consideration and take a moment to have reasonable parking policies and increase the number of handicap stalls. Our child is in a wheelchair and cannot stand or do anything on his own and we were treated like an annoyance. Also, please make sure the rooms are clean and replace sheets that have holes and towels that should be used for rags. For the cost per night of the hotel it's really not acceptable.

Hi Maria, My family…read moreand I were extremely tired from road trip drive from Oregon which we let the front desk know. The bikers are familiar and very friendly with your staff. It didn't seem this is one randomly occasion. We literally left at 3am in the morning because the noise started at midnight. I will be requesting corporate refund.

The best part about this hotel was the gentleman who maintained the breakfast area, he was…read moreextremely kind and the food was good and he always had everything stocked. We came back to our hotel night, one to a room that had not been cleaned at all and when I called down and asked why the lady asked if we had requested it and I said no we are not from here so we did not know to ask because where we are from it's standard cleaning every night. She said she would put us on the list. The next day housekeeping came, but we were still in the room and I told her about 10 minutes and she said she would come back at lunchtime, we came back eight hours later to again another clean room and only the bathroom had been done. I called down again and asked why and she said well. Did you specify that you wanted a full cleaning... What am I even paying for? So on our very last night, we got the room cleaned. This was not told to us at check-in nor did we see anywhere, but it was posted that you had to call and ask for rooms to be clean. We were a family of five staying in one room and requested an extra blanket, which they did not have any and gave us top of the comforter, which was weird. They also had no towels down at the pool area as well as ran out of bathroom towels. The beds were very uncomfortable, definitely would not book here again

The best hotel !!!- so clean - staff was friendly and attentive- gym was great - pool was great -…read moresmelt good everywhere! Breakfast was nice - they had gluten free muffins and toast . Wish there was a dairy free yogurt option at the yogurt bar - but lots of fresh fruit !! High ceilings in room and fresh filtered water on tap in our room with clean dishes and felt like a full kitchen! Also - had a room with 2 beds and a pull out couch and still plenty of room. Can't wait to go back.

We were visiting for a day and needed to find a place to rest and recharge before heading back…read more I've stayed at the same lodging in Chandler Arizona a few years back and fell in love. When I saw there was one within the area we were shopping, I knew I had to book it. Made the reservation and decided to see if all possible to check in early. (It wasn't by much) Swasy is the one who greeted me, asked how I was doing and overall made me feel welcomed. She explained the amenities and just by scanning the area, I could tell this was a nice place. As we were making our way up the room, Maria from housekeeping greeted us and let us know if we need anything, please let us know. Arrived at our floor and you can tell how comfy and inviting the bed is. Woke up and decided to take advantage of the gym at 5am. Greeted by Seth as I was helping myself to coffee. There were some items ready in which he added to help myself. As I thanked him, he reminded me breakfast will start at 7am and provided me what was on the menu. Made it to breakfast with Cecilia who works the area. I briefly met her along with Madison when I first checked in. Breakfast was fresh and flavorful Checking out I was greeted by Madison who I recognized yesterday when I checked in. Told her shes pulling a double in which she giggled and has such an infectious smile. Overall I am very satisfied with the awesome customer service especially the attentiveness and acknowledgement. Highly recommend