I'm willing to give this place five stars based on the bed alone Incredibly good hot water shower in the morning The beds were the best I've slept in and at least a year I could bore with other particulars about the hotel But my top two favorites were the best I've experienced Beds and hot water read more

Hyatt Regency Sacramento - Clean, classy, comfortable beds Best, I've slept in in a few years of professional travel - Hotels Near Me - Sacramento, California

A Fantastic Stay--Hyatt Regency Sacramento Delivered Everything We Needed! I don't usually make it a habit to stay at 4 or 5-star hotels simply because I like to avoid unnecessary hassle, which is why I typically go the Airbnb route. However, Airbnbs have really been striking out lately, so we decided to give the Hyatt Regency on L Street a shot--and I am so glad we did. From the second we arrived, the experience was seamless. We were able to park right away, and check-in was an absolute breeze thanks to a super friendly and helpful team. We were up and in our room within minutes, and walking in to find the AC already blowing cold air instantly won me over. The bed was comfortable, we had zero issues sleeping, and the location made it effortless to get around and do everything we came to Sacramento for. Having a great bar, lounge, and full-service restaurant right on site took care of all our needs, including breakfast to start the day off right. This stay completely changed my perspective, and I would gladly come back in a heartbeat! read more

Sadly this isn't a review about an actual stay but more about the customer service experience in trying to talk to the reservation team. Over the last two days I've been trying to make reservations for my partners birthday in the next couple weeks. He and I have been trying to find the best and most relaxing accommodations at a decent and fair cost. With each of the associates I spoke to I was sadly getting miss leading information about what amenity's for a bundled package for the birthday. Most if not all hotels offer some packages that make a stay more comfortable and enjoyable. One associate offered free complimentary parking, small daily allowance and also a 2 pm late check out while other associates said that you never offer those. I understand that things can possibly change per associate but to say they are never offer something is odd. Not to mention on top of all miss leading information they kept referring to my partner as my wife when I already said it's for my partner ( he). It's very insensitive, unprofessional and presumptuous to just assume our partners orientation by just our voices (this happened multiple times to the point I had to correct)! I didn't receive any warmth or personable connection with the associates to feel like I'm being welcomed to make a reservation. They were very cold and robotic like I'm being sold a car. Talking to someone to book a stay at a Beautiful hotel like Hyatt Regency should be welcoming, like home away from home. So far with my experience just with the phone conversations is persuading me to look elsewhere. I expected better from Hyatt. read more

5/21/26 Was Down for a convention across the street and visiting family. I forgot to take pictures of room we had this time but spacious and had a small fridge for our cold stuff and a nice roll away for my son was perfect ,we love staying here. So convenient and All the staff is Amazing . I forgot one of the bellman's name that first helped us when we checked in but was excellent getting settled into our room . When we checked out Tim was his name was amazing getting all checked out and luggage to our car in the garage. What service . We were able to hang at the pool and lounge area most of the wknd with all of our family who stayed there as well and many other friends . We ate at the bar 1 night and food was excellent and had some drinks there as well . Plenty of stuff to choose from. We will definitely stay here again for next time . Enjoy !!!! read more

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We had a large group stay here for a wedding and had a great experience. I arranged a room block with their sales department ahead of the event and my guests all enjoyed the hotel and its location. The rooms were nice, clean and comfortable. The staff was excellent and we had great communication. I worked with Heather and Stephanie to set up the rooms. Natalie set up the brunch and Sofia was the rockstar for service at the brunch. We also arranged to hold an after wedding brunch and the food and staff were top notch. Our brunch was held out by the pool and all of my guests had a wonderful time. I would recommend this to others. read more

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We're just wrapping up a two night stay this weekend. We had a king unit with a park view on the ninth floor. Very comfortable accommodations all around. We dined at Vines downstairs for breakfast each morning and at Amourath 1819, each afternoon/evening. Food was great at both of these outlets. Everything about this quick weekend getaway was perfect! Thanks Hyatt! read more

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If Sacramento had a living room, it would be Amourath 1819, the lobby bar at the Hyatt Regency. It's the kind of place where you stop in for "just one drink" and suddenly you're solving the world's problems with people you met fifteen minutes ago. The real attraction isn't the soaring lobby or the excellent cocktails--it's the people behind the bar. Steven, Jules, Jenna, Shanna Marie, Samantha, and the legendary Hilton have mastered the rare art of making everyone feel like a regular, whether it's your first visit or your hundredth. They're quick with a recommendation, quicker with a smile, and somehow keep the place running with the relaxed confidence of people who genuinely enjoy what they do. And yes... Hilton works at the Hyatt. That's worth at least one extra star all by itself. If you see a guy named Hilton working at the Hyatt, take the photo. The universe doesn't hand you jokes that good very often. As for the negative reviews? Some people complain it's expensive. Well... you're sitting across from the California State Capitol in one of Sacramento's flagship hotels. If you're expecting gas station prices, I also have some beachfront property in Nebraska to sell you. Others say it's "too classy." That's just another way of admitting they accidentally started acting civilized. Whether you're celebrating something important, hiding from the summer heat, meeting friends, or simply people-watching in one of Sacramento's best lobbies, this place delivers. The drinks are excellent, the atmosphere is welcoming, and the staff remind you that hospitality isn't about serving cocktails--it's about making people feel like they belong. Five stars. And one bonus star for Hilton... just for showing up to work with the funniest name badge in Sacramento. read more

Hyatt Regency Sacramento - Subject is hidden because until now no one knew that Hilton brilliantly serves the interests of Hyatt, its guests, and its people - Hotels Near Me - Sacramento, California

Marilyn is so nice at the front desk. She always greets us with a smile. And Tanya's up in the Regency Club always making sure our stay is delicious. Would really like to give a shout out to Tim at the Bell Desk. TIM WENT ABOVE AND BEYOND, keeping our things stowed away and safe while we went up to see Aunt Aggie at the Lake house. We had a full truck and desperately needed the rear seat to pick up my daughter & her fiancé at the Sacramento International Airport. Tim made sure we could make the room for the kids by keeping our extra baggage. He was as a delight to work with. Can wait to return to Sacramento & see all these great employees. It's workers like these that keep us coming back to Sacramento Hyatt Regency time, and time again! read more

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We spent two nights at the Hyatt Regency in Sacramento, a Saturday and Sunday evening. This hotel is located directly across from the state capitol and from that perspective, it's a great location. On the surface, it has quite a few amenities; fitness center, parking garage, restaurants, club lounge--but in reality, these are either closed or subpar. The parking garage's entrance elevator was out of order for the duration of our stay, which meant we had to walk the length of the parking garage to use the elevator at all. And, the parking garage was only accessible from level two of the hotel. The fitness center is located outside of the hotel on a side street. Very inconvenient and cold. On Sunday morning, the club lounge is closed, and we were offered a breakfast at the Vines restaurant in the lobby. This was a fine option and we enjoyed our breakfast there. Sunday morning, there was a breakfast buffet, but Monday morning we ordered from the menu. Overall, we felt service was excellent, food was average, prices were very high. We had a corner King room, which had great views. The room was a nice size, and the bed was comfortable. Upon check-in, we noticed that the refrigerator didn't close properly, so it never cooled. This was reported to the front desk staff but nothing was corrected. It was nice to have the room serviced each day, but the morning we were scheduled to check out, the room was cleaned and our personal belongings were removed, despite having not checked out and it being before our check out time. The highlight of the hotel was definitely the club lounge Saturday evening. It has a great outdoor space with Capitol views. The host did a masterful job of running the place singlehandedly which was no small task. Sadly, the lounge was not available on Sunday evening despite their website stating it was available 7 days per week. I would think twice before staying at this Hyatt again. read more

Hyatt Regency Sacramento - Hotels Near Me - Sacramento, California

Love this hotel! Pool attendant Hilton was so friendly and helpful. Food was delicious! read more

Hyatt Regency Sacramento - Onion dip, fish tacos, garden salad, and espresso martini! - Hotels Near Me - Sacramento, California

Honestly this is a very good hotel in a very key part of Sacramento. The room is quite large, clean and surprisingly comfortable, especially their beds. The staff is very friendly and eager to please, the restaurants are also pretty solid and put out good food and their store and gym are very good with a surprising amount of options. I will admit there's some hiccups; having a hotel gym off hotel property is weird, their restaurants and stores are Very expensive even taking into account you're paying more in a hotel, and I wish the showers had better pressure. Plus this is another hotel that will let you opt out of housekeeping - and if they forget to mention that you're going to be in for a nasty surprise. Still it's a good hotel for the money and the location with good people working in it. Would definitely recommend. read more

Stayed here for 3 nights for Thanksgiving vacation. Sacramento has several kid-friendly museum, a cool Old Town next to the Waterfront, and lots of good restaurants. The politicians, lobbyists, and nearby UC Davis student all need places to eat! The hotel is located steps from the Capitol and park, and easy drive to most attractions. The hotel is a bit dated but overall clean and we had a great and restful stay. Overall 4 stars: * Parking in the adjacent lot is $22/day self park with in/out privileges * Free wifi - a nice perk since some hotels still charge for this! Plenty of filtered water stations everywhere. * Comfy double beds and digital thermostat with excellent temperature control. * Nice gym with machines, dumbbells, and kettlebells. To access it, go outside on the freezing cold and find the Stayfit building next to the parking lot. * Good restaurants variety - a breakfast buffet, fancy steakhouse, and a sports bar with full menu. Next door there's a coffee shop called Chocolate Fish. Since it was Thanksgiving Week, the onsite gift/sundry store closed or closed really early. read more

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The service was super friendly and accommodating however since I was there for a big conference where it as being hosted, it's hard to tell if this was a normal thing. My room was spacious and clean and had a nice view of the capitol... Two things that I didn't really like was the lighting in the room. Although the natural light was good, other parts of the room lacked light in areas... especially if you are trying to get ready. The walls were also a bit thin, I could hear my neighbor in the bathroom. Aside from these things, the hotel's location was prefect. Close to the capitol and Golden1 Center read more

This was my second time staying at this hotel. It is a nice hotel right across from the capital lawn and convention center. Easy access to public transit and restaurants. Hotel room was clean. Parking was $25 per night in the garage. The outdoor pool was a decent size, but cold. They had QR codes on the lounge chairs / outdoor tables to order poolside food / drinks, which was nice. They have one or two restaurants plus a bar, but breakfast is not complimentary. Hotel staff were friendly. read more

Love this place. Showed up weighing in at 200 but after the meal that was served (crazy good) I found a men's room that was clean, classy, and smelled good and proceeded to full destroy it. I do believe it is possible that may just wall this room off permanently. Insurance companies have not yet been involved at this point but I am sure that it will be what they call a total loss. Even after eating the meal and experiencing the high level staff service I rolled out on the street at 195. Beautiful place, great food, and a spectacularly satisfying restroom experience. Thank you. read more

Stayed here over the weekend for Sacanime. Overall it was great Checking in - really easy and nice. Friendly and helpful staff. Even getting the preferred floor and specifics was nice. Room service was great. There were some issues which I hope is addressed prior to my next stay. The issue was with the Dolly situation. On check-in day, we were told our room wasn't available yet, it might be 3 hours. so we opted to go do other stuff till it was ready, and then when we checked in, I asked for a Dolly since all our stuff was in the parking 4th floor. Was told by guest services that we can't roll the Dolly ourselves, a staff will assist. that's perfectly fine. Super nice gentleman, went with us, got our things and then met us at our room. On check-out day, I asked a dolly again. I was initially told they were busy that day, but I can wait in my room as long as everything is packed, I can check out (cards will be deactivated). I did that. Waited no problem. 10 minutes later I get a call and the staff said I can go down and pick up the Dolly. I informed staff I can't, my card is deactivated. So I waited another 5 minutes for a staff to come. This time it was a pretty grumpy asian male staff. He informed us he cannot bring the dolly to the parking lot, instead he'll drop our things off at the front entrance of the lobby, we can drive our car around, load, and then repark. We asked why the change, he said it was against policy. So we asked nicely if he can drop our things off in the 2nd floor and we'll move our stuff to the parking lot ourselves. He appeared annoyed and kept saying it's against policy but he "was willing to do it this one time." It saved us about 75% of the way, 2 trips from the 2nd floor to the car so we were thankful. But why the inconsistency with the Dolly situation and the staff's attitude towards us? read more

Hyatt Regency Sacramento - Hotels Near Me - Sacramento, California

I was there twice for California Retired Teachers Association Conference, most recently June 2026. The hotel is conveniently located to the Capitol. The hotel itself is large and clean. The beds are comfortable and there is a coffee maker and refrigerator with bottled water. Unfortunately I didn't realize till the last day that bottled water is needed to make coffee. I was blaming the brand of coffee . The food was good both at the restaurant and the large banquet. The quesadilla with sautéed mushrooms was great. I was able to order through the bar and sit outside. The staff was patient with a lot of retired teachers running, well maybe walking slowly, and asking questions. There is a coffee shop next door. The gift shop has bottled ice coffee $7 and sodas but no diet. Hyatt - PLEASE turn down the air conditioning. read more

Hyatt Regency Sacramento - State Capitol seen from 10th floor room - Hotels Near Me - Sacramento, California

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This review is based off of attending an event and not actually staying at the hotel. I have been to the Hyatt a few times, mostly for work events. Today's visit was no different - the company I work for was a sponsor at the "Best Places to Work" Luncheon and I had the honor of being one of the attendees. The ballroom was spacious and they had vendor booths sent up where we got some fun items from different businesses like a build your own bouquet sponsored by the Sacramento Food Co-Op. For lunch, we had Fried Chicken, Midnight Mac and Cheese and Green Beans...it was surprisingly really good. Everything was very flavorful and the chicken was nice and juicy. For dessert, they served a Panna Cotta with Grapefruit and some kind of green topping that was also very good. They offer parking attached to their actual hotel, but there are also parking garages near by. Overall, we had a great time and the Hyatt was the perfect place to host this event! read more

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I truly love this hotel! The ambiance is beautiful, the amenities are excellent, the gym is large and well-equipped, and the Regency Club is a great perk. Overall, it's a place I genuinely enjoy staying. Unfortunately, my experience at the downstairs lobby bar (not restaurant) really took away from an otherwise great stay. I was waiting for a table and was completely ignored by the server, despite standing there and making it clear I was waiting. This server happens to be pictured in the back of this photo. Since the bar wasn't busy, I eventually sat at an open table myself. Even then, I waited an unusually long time for him to come take a very simple order, despite him clearly seeing me sitting there. After placing my order, he never checked back in or acknowledged me again. Another staff member, who was not my server, kindly came over to ask if I needed anything else and helped close me out, which I appreciated. What stood out most was that the server was attentive and friendly to everyone around me, yet did not acknowledge me at all. As I was leaving, there was no goodbye or acknowledgment, just a glance before he went back to what he was doing. I'm not sure why this happened, but it was disappointing and made me feel overlooked. I hope this is addressed, as the rest of the hotel experience is excellent and I'd otherwise highly recommend it. read more

Hyatt Regency Sacramento - Bar area - Hotels Near Me - Sacramento, California

This is a great location if you want to be within walking distance to downtown/midtown Sacramento. Although we enjoyed our stay, and the location. Our initial impressions of their front desk staff were off putting. The ladies up front were conversing amongst themselves instead getting us checked in. Valet attendants were friendly enough, thank goodness they showed they cared about our time when we called down for our car. Our room was clean, but the makeup mirror was broken and there was no vent in the restroom. I did like the motion sensored lights, so I could easily maneuver around the room without turning on the light. The location of this hotel was perfect to get to our event and to local eateries. We were however bummed that there were a few businesses that had incorrect posted hours, but we just adjusted our visit. It was as a whole a 4-star visit because service was lacking up front. We would consider staying again if we came back to the area for another event. read more

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This was only my second time getting to stay in a hotel on the companies dime, and I gotta say, "I can get use to this." Seriously, I was having flashbacks to my stay in the Four Seasons in San Francisco. Granted, I arrived when it was dark and I left when it was dark, but everything looked nice nonetheless. Well, accept some work that was done on the halfway of the 4th floor that hasn't been patched up yet, but I don't imagine they would leave it like that forever. Especially when it was hard not to notice. I will say that the parking garage situation could use some attention. I was told how to find the parking garage, but I wasn't told that you have to go down to the 1st or second floor in order to get back into the hotel. Fortunately, I found someone who was able to guide me. When my friend told me that the parking garage was fun, i thought it was regarding how tight the parking spots were. Since said friend was at the bar waiting for me, I dropped my stuff in the room and headed down for a drink and appetizer. The bar closes at 10, and it's 9:30. I don't typically do this, but since I don't have to pay for it, I might as well, right? The beers were basic, but the food. The food was great! I got the tacos. By no means was it meant to be a meal since I eat before driving to Sacramento. It was just enough to satisfy me. My friend ended up getting the tacos the next night and he thought they were really good too. The green salsa had a nice zing to it, the asada had good flavor and was juicy. I could have eaten 2 orders of them since they were so small though. It was interesting to see people walking back and forth from the pool all wet. I guess they have an indoor pool(?). I was raining outside so that's the only thing that makes sense. After hanging out for an hour, it was time to go back to the room. I do need to wake up early after all. I call my wife and give her a tour. It's way nicer than anything we typically stay in. When I show her the TV, I joke that I won't get to use it. I did eventually, but it's been years since I've had cable TV. Next to the TV was a coffee bar/mini fridge. This is where the USB plug to charge your phone is if you forget to plug an adaptor. It's way across the room. Not ideal if you're the type who falls asleep while using their phone. It wasn't until the morning that I discovered the motion activated light night to the bed. Very useful for those late night restroom runs. If there was one thing to complain about, it was the wifi. The wifi sucked! It also sucked that my phone signal sucked, otherwise I would have given up on the wifi. I would have also loved to hit the gym but time wasn't on my side this time. Loved the hotel. People got a kick out of my "In My Defense I Was Left Unsupervised" shirt, which I only happened to put on because I left the house in a rush. If the company is paying, 10/10 would stay here again. read more

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I had a wonderful stay at the Hyatt Regency Sacramento. My room was clean and had a great layout. I also had a nice view of the front yard. I'll be requesting the same room if I return. Patrick at the front desk was super helpful in getting myself and staff situated with my work's credit card. He was efficient and friendly. Sherlin helped me over the phone after my stay. This was two days after check out. I forgot to switch my personal credit card to work's card. I did my staff except for myself. I called the Hyatt. Sherlin was patient, friendly and efficient. She gave me an authorization form via email with the approval of her manager. Thank you to them as well. The process was quick and I saw the pending refund on my card already. The team that took care of the luggage holds were great. Shout out to Craig too. He was welcoming and kind. I didn't get the rest of names of the team. All I know they were awesome. read more

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A solid stay. The lobby is large, there's a pool and the gym (a bit confusing to get to) is large and has a full weight section. The rooms are a bit outdated, mainly the bathrooms, but adequate and construction on the park means those rooms overlooking the park have a wake up call. It's downtown, so it's a bit barren, but some walkable parks and restaurants. A few blocks too far and you do run into some neighborhoods with people who are unhoused and on drugs, but coming from the Bay nothing new for me. Overall, a solid stay, especially if you're looking for a pool and a gym with pelotons and a full weight machine setup. read more

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We stayed at the Hyatt Regency downtown Sacramento for a convention recently. The staff is always super friendly. Management is always friendly. Everyone is there to help you and make your stay super pleasant. You can order food from the bar area. They have cocktails, mocktails, beer, wine,. The rooms are always spacious and very clean. Little mini fridge in the rooms, which is a nice little perk to keep your drinks cold and any leftovers you might have. The staff is always friendly there also. Everywhere you go the staff is super friendly. A nice shout out for Brenda, Caitlin, and Jessica for putting all the events together for our convention and making it so easy. We love staying at the Hyatt. read more

For a hotel with such a long history, I expected a much more consistent and professional experience. Unfortunately, my stay was disappointing. Throughout my visit, I received inconsistent information from different staff members. Whether this was due to inadequate training or employees simply making things up as they went along, it left me with very little confidence in the hotel's management and operations. The biggest issue, however, was the noise. Because there's a bar in the lobby, guests were returning to their rooms between 1:00 and 2:00 a.m., shouting in the hallways and repeatedly slamming their doors. The noise made it nearly impossible to get a good night's sleep. Most hotels in this category clearly post quiet hours and actively enforce them to ensure all guests can rest. That did not appear to be a priority here. A comfortable night's sleep is one of the most basic expectations of any hotel stay. Unfortunately, this property fell well short of that standard. Between the inconsistent service and the lack of noise control, I left with little confidence in the hotel and would not choose to stay here again. read more

ALL staff were friendly, respe tdul, and courteous. Special shout out to check in with Sergio and Carrie and breakfast with Jasmine and Shova in the Vines, and Jenna. I was there for a banquet and came a day early as we had a large group coming and I wanted to make sure everything would go smoothly. Sergio and Carrie made sure everything was handled professionally and perfectly! Jasmine, the hostess, and Shova, my server, treated me as though I were a close friend. The cost of breakfast is a little high but not unexpected given we are in Sacramento. Everywhere is superlatives clean, plenty of towels, super comfy beds, lots of pillows! There is road noise (as at all hotels) but I just went to the Insight Timer app, turned on brown noise, and slept like a log all night! Wish I could have brought the pillows home with me, they were so comfy! My husband and I have been here every year for ten years for this event but this is my first since he passed. But I didn't feel alone because everyone was so friendly and welcoming! Thank you Hyatt! read more

The workers here are nice and friendly. Drive up to the front and one of the bellhop with assisting with your belongings from your car to your room. The rooms are big and spacious with a mini fridge. Love how the hotel is clean. The pool is on the first floor next to the lobby. I don't like how they advertise that you can have food and drink service at the pool but when you scan the QR code it says unavailable. I don't like how the garage is a far walk from the lobby. The garage is on the second floor of the lobby. read more

I stayed here as a Hyatt Globalist member. Overall, I thought my experience was just okay. Out of all the Hyatt Regency I've been to within California and globally, I think this Hyatt Regency is one of the more underwhelming ones. The rooms felt dated. We had a suite but the living room / kitchen area had little natural lighting and so was dark during the day. The carpet, the sofa, the furniture, all could've used an upgrade. The front desk service felt impersonal. Not particularly kind or accommodating. They're also very hard to reach. I called from my room three times at 2AM and they did not pick up the phone at all. I called Sunday around noon to check out and they didn't answer. The cleaner never cleaned our room despite us making sure our "do not disturb" sign was not on the door and being away from 9AM - 3PM. Maybe we had to explicitly tell the desk we wanted our room cleaned? Other Hyatts I've been to would text me every day asking if I wanted a clean The amenities were fine, the pool is not large but looks quite nice because of the matching striped pool chairs. The gym is oddly not inside the hotel and requires guests to exit the hotel and walk around the corner to a separate entrance. The gym is dark and dated as well, with basic treadmills and machines. The globalist lounge was small with super loud air conditioning. I found it difficult to work out of it during the day. The alcohol in here is not free and the food/snack options are extremely limited because the food serving area is just so small. The hours are really limited with a good portion of the day being closed for cleaning. I also encountered it not being open during expected opening hours. On top of that, there's something wrong with the door because I had to go down to the front desk 2 times to get a key that works to scan inside the lounge since they told me their normal room keys are broken and can't be connected to the lounge. That, or the front desk didn't know how to program the keys effectively. I noticed that this Hyatt hosts a lot of conferences, so if you're here on a weekend, there's a high chance that the hotel common areas will be very crowded and the staff very overwhelmed. I give it a 3 stars as a hotel, but this is a 2 stars for the Hyatt Regency name. read more

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This a great hotel in downtown Sacramento. Surrounded by plenty of restaurants within walking distance too. Huge lobby with a bar off of it that has lots of seating and TVs. They also have a steakhouse and a breakfast/lunch restaurant within the hotel on the main floor. The rooms are nice and spacious, hallways are clean. The bellhop was great and pointed out areas along the way as he brought us to the room. There is a workout space but you need to go outside to access it with your room key. It offers treadmills, peloton bikes, rower, free weights and machines. Towels are provided as well. There is a lot of construction happening nearby so it can be a bit annoying. Rooms were cleaned quickly and they offer shampoo, conditioner, and body wash in the shower area of the room. All rooms have a safe and small fridge and they have huge TVs in the rooms. read more

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Best hotel in Sacramento! Always happy with my stays. I have stayed here many times over 14 years!

Great location, near the convention center and the capital building. There are a few restaurants on site and a bar. Huge lobby, nice comfortable rooms and standard amenities, including a swimming pool and exercise room. Very clean and courteous staff, helpful when I called for service. read more

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Great location, near the state capitol, walking distance to Old Sacramento (20 minutes ish) , we stayed here due to the commencement ceremony at Golden 1. Room was okay, nice pool and hot tub. read more

Hyatt Regency Sacramento - Hotels Near Me - Sacramento, California

Rooms were nice and clean and the staff is helpful. Great hotel right in the middle of downtown. read more

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I left my laptop charger in the room when checking out and discovered that the next day when home. The hotel has a site for noting this but after doing that I got a message that they couldn't find it. After I complained online I got an email from a manager, I described the charger and the next day he said it had been found & that they would mail it to me. So if you leave something behind don't hesitate to keep asking. Many thanks to Ryan Fleming for the followup and good service!! read more

I booked a Travel & Sourse Stay‑to‑Play room with two double beds, a bathtub, and a view of Capitol Park or the Sacramento skyline. I completed online check‑in, provided my expected arrival time, and assumed everything would be ready. We arrived at 8:36 PM for our 8:30 PM check‑in, only to be told--without apology, concern, or effort--that no double‑bed rooms were available and that my teenager and I would have to share a single king bed. We reiterated our reservation details, and the front desk still showed zero care and offered no solutions. They suggested a rollaway bed, which I declined, and I clearly stated that no one was to enter our room at any point during our stay. We planned to request no housekeeping for the entire trip. We went up to the room and were immediately disappointed again: 6th floor, full parking lot view--nothing close to what we booked. We changed quickly, placed the Do Not Enter sign on the door, and left at 9:10 PM. When we returned a little after 10 PM, we walked into something that instantly made my stomach drop: Someone had entered our room. Someone touched our personal items. And someone shoved a rollaway bed inside--after we explicitly refused it. This was not only a violation of privacy but a serious safety concern, especially as a woman traveling with a teenage daughter in a city we've never been to. I called the front desk from my cellphone to document the time. My concerns were dismissed, and I was told--rudely--that someone would "come get it," then the employee hung up on me. No apology. No acknowledgment that entering a guest's room without permission is a major security breach. When the young male housekeeper arrived, I asked who entered my room and why my belongings were touched. He laughed and said, "Oh, you're like the third person this has happened to today." That statement alone is horrifying. I called my spouse out of town because I genuinely felt unsafe. I searched the entire room for missing items and checked every corner to make sure no one was hiding. I attempted to book another hotel, but because of the cheer/dance competition and Stay‑to‑Play requirements, everything was sold out. I called the front desk again to express my safety concerns and request some form of resolution. Again, I was brushed off. I barely slept for three nights because I was terrified someone would enter again. If staff ignore a Do Not Enter sign and a direct request not to enter, what else are they willing to ignore? The worst part? After speaking with other cheer moms, I learned this exact same thing happened to multiple families--including one who reported it to management as early as 4 PM on Friday. Yet the hotel allowed it to continue happening well into the night, including to us at 10 PM. When we finally spoke with the housekeeping manager, Carlos, his excuse was that "housekeeping is new." That is not an excuse for multiple unauthorized room entries, touching guests' belongings, and ignoring posted signs. This is a serious safety issue, not a minor inconvenience. If I do not receive contact from the appropriate leadership, I will be escalating this to corporate and the authorities. Guests deserve to feel safe. We did not. read more

I stayed at the Hyatt Regency Sacramento for a work trip. After a long day of meetings and training, the hotel was a pleasant surprise. As soon as you drive up, the valets are super attentive, smiling, and happy to be there. As soon as you walk through the entry doors, the hotel just seems light and airy, clean and modern. Everyone working in the front desk was in a good mood. As I was standing in line to check in, I looked to my left and to my right, and I saw a restaurant and bar on both sides. Everything was spotless, the check-in desk service was impeccable. When I arrived at my room, it had the TV set to a roaring fireplace. I love the motion sensor lights at the bottom of the bed that light up as you walk through the room. I did have a corner suite with the balcony. I was a little disappointed the door didn't open for me to open it up and lean outside, but I totally understand nowadays. The elevator was a little tricky. It was a touchscreen with also a keypad so for someone like me that's not very computer savvy. It was a little strange to use. I had to use my key card to go upstairs to my room, luckily there was a really nice couple in the elevator to show me how to use my key card and the touchscreen and not the keypad. I slept comfortably, I didn't hear any noise, I didn't hear any of the other guests. The water in the bathroom was the perfect temperature for a nice hot shower or just washing your face. I would 100% stay here again. read more

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Here for business and stayed at my usual Hyatt Regency Sacramento. Online check-in made arrival easy. I stopped by the World of Hyatt line, there was no wait, and I had my keys and was up to my room in no time. My room had a view of the parking lot, which was a bit disappointing, but everything else made up for it. The room was clean, comfortable, and welcoming, with the fireplace playing on the TV which added a cozy touch after a long day. This is always the hotel I choose when I'm in Sacramento. Between the reliable service, great food and drink options right in the lobby, and the close proximity to the SAFE Convention Center, it's a convenient and dependable stay every time. read more

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I stayed at the Hyatt Regency Sacramento in Sacramento, CA from Monday, 2/3/25 until Tuesday, 2/4/25. I decided to come here again due to a wonderful experience previously. I primarily stayed at this hotel due to attending a conference across the street at the SAFE Credit Union Convention Center. Upon check-in, I was greeted by Shanice. She was extremely hospitable, friendly, and helpful. She ensured that the entire process was smooth and simple. The hotel room, of course, was nicely comfortable, spacious and clean. All of the amenities were fantastic. The view from the room was gorgeous. The self-parking fee was $25 per night. There were also in-and-out privileges at no cost for the vehicle. The location of the hotel was conveniently located next to restaurants, parks, businesses, etc. I will continue to stay at Hyatt Regency Sacramento, especially for my conference needs. Thanks for another positive experience. read more

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Clean and nice rooms. Valet staff are friendly and wanting to help. The bar was great. The bad: neighbors fighting screaming at 3a. Called the desk....they called the room to tell them to quiet down. Did not help. I had to pound on the wall to get them to quiet down. Two more time between 3a and 6a we had to call about the fighting. Security had to visit them. When we checked out we brought up the issue and got a sorry. Really? That's it? Would have expected something more from Hyatt. Comp parking or maybe breakfast for having to deal with that. Nope. Disappointed in the stay. Hope everyone else has better neighbors. read more

It's a wonderful property w great staff located right the street from the Capitol and the beautiful park. It's also walking distance to where the kings play, and while we were in town over the summer, there are great restaurants there (we loved Sauce). Pool is small, but a great set-up w nice chairs and bar service. Rooms are comfortable and quiet. Regency club was great and has an awesome terrace. Loved it! read more